I bought a pair of KZ IEMs from GB and everything went fine, from the dispatch to the delivery, my package arrive well packed and in time.
I'm very happy with the product, i'll order some stuff again.
I noticed that Gearbest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!
My new phone Xiaomi Redmi Note 7 arrived very fast.
Gearbest is the best :) But from the beginning I noticed that Gerabest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!
Gearbest have the best tech and non tech deals, I got a Mi band 2 for 10$! And a smartphone doogee Y100X for 49$! You do not find best deals knowing that you have a brand new product and shipped fast.
They respond to any query in 24 hours max. And any issue that you have they solve it.
Gearbest is my election tech online shop!
I placed an order on 11/24/2015 for $300.00, I checked to see the status of my order and it states its still processing. I have opened a few tickets since the 27th and have not had any reply. Do not buy from them, they steal your money and do not answer any tickets you open. I have read horror stories online. I believe this is a fraudulent company, I have reported them to paypall and my bank.
I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I bought a smartphone from Nubia Z17 lite and arrived very fast considering it was sent to Brazil, and I was very satisfied with the device and service of the site. I always recommend it to friends because I always have great experiences with the gearbest.
My item arrived broken. Gear Best support said via email if I shipped it
To the Spain depo from Ireland they would replace it. But when it
Arrived (i paid to ship to Spain) Gear Best would not replace it, because
They said it was no longer available yet even now it is still on the
Gear Best website, just no longer at the low price I got it for. I was
Misled and had to go for the refund. I was not refunded the shipping
Cost from China. I was not offered any compensation or credit. It took
6months to even get a refund from when I first bought the item. I am
Extremely unsatisfied with gear best.
Dear Darren m,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.Gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center
I thought this was going to be a good site to use and i have had some trouble free purchases, but having received a product with potently dangerous (though easily fixed) build issues i decided to post a suitable review to inform other buyers... that's where the bad news really came in
It turns out that a negative review, even if not marking the product down on stars or saying product is good to buy but you need to do ABC to make it safe and buyers should check before use... gets rejected and will not be used by Gearbest
Its such a shame to find this out as there are many products on there that i would like to buy.
Unfortunately since i now know 100% (from Gearbest Customer service) that the website reviews are worthless as they will not post both positive and negative information it is impossible to trust them further despite earlier successful purchases
BUYER BEWARE
Dear Pete,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Our system has a bug some time.
Could you please tell us your order number and the problem you encountered?
So that we can offer a better solution?
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best regards,
Gearbest.com
I love gearbest because it's an amazing website. I love to buy things in gearbest because of the way they manage the website, the product traking and the values of the products that you can find in this wonderful website. Everything here is easy to find, to buy, to track, to contact who is selling the product to you and also to contact the gearbest support. There are a lot of products and cheap products prices that you just find on gearbest.com. That is why I use this website a lot.
They are scammers. Didnt even sent the item. First there was one picture of envelope in profile that cant be read(yellow), and tracking number that doesnt work, then after 2 weeks white envelope that also cant be read. On top of that they want more money to resend the order. Never, never again. STAY AWAY!
Dear Daffy,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Could you please tell us your order number so that we can offer a better solution?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best regards,
Gearbest.com
Bought a Furibee F36 mini drone paid extra for 3 batteries only received 2. Email them and they wanted pictures of box, shipping package and contents I did all that then I get email back and I quote "We wish to apologize for any inconvenience. There are 2 Spare Battery in the package as mentioned as attachment." I know that I sent you the picture I am missing one and that was it. Useless, Im just glade that it was nothing too expensive that I lost
Dear Joshua T.,
Thank you for placing an order with us.
We are sorry to hear that we sent the incorrect item.
We try very hard to ensure that you receive your order in pristine condition.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Best regards,
Gearbest Customer Service Center
I ordered a WLtoys ******* last Demeber 8, after it arrived 60days later (My country's customs is $#*!) I was really happy because it arrived in great condition. When my unit stopped working 5days after it arrived, Gearbest was really fast on helping me out but sadly my problem is beyond their warranty. But the good news is they gave me a partial refund which I used to purchase a spare part and now my unit is fixed! Best store for RC hobbyist.
I am not too sure about this company. I placed an order on 6/3/15 and to date have not received any confirmation like one usually gets when the place an online order. So I have no order number, no tracking number and the the website has no record that it was placed. What I do have is a record that GearBest debited the credit card for the total of my purchase I thought I was placing. I cannot for the life of me get in touch with any one from this company to discuss this and I feel as though I got scammed big time! I do not agree with this method of doing business and I sure hope that I get this matter resolved ASAP
Dear Betty,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
Please send us an email to Gearbest@outlook.com and offer us your order information. We would like to resolve this issue for you.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
I purchased at this shop because the price of the selected products was much lower (order No. W**************). The delivery was very fast and the parcel was well packed. I'm very satisfied and I will order at this shop more.
In most of the cases, the shipping is fast, there are several possibilities for shipping method/price. A wide range of products available and there are several flash sales and coupons from time to time.
Original Xiaomi Yeelight White LED Bulb
Easy to use, wifi, cheap, works well
I purchased a XK X251 quad copter. During the maiden flight a prop nut flew off and the prop was lost forcing the copter to crash and breaking one of the landing gear. Gear Best said they would send a replacement motor with the prop nut as parts are not available! They never sent the motor. We negotiated through PayPal but Gear Best agreed to take the copter back... but it had to be in the same condition as I received it in! Well, that is difficult due to the missing parts that can't be replaced! They made other offers to settle, we agreed to them and Gear Best reneged or changed the offer. Buyer beware they are crooks.
Hi JP,
Thanks for your feedback.
We’re sorry you’ve had this experience.
Regarding Quadcopters and RC toys please review our policy here: http://www.gearbest.com/about/warranty-and-return.html
Our 45 Day Money Back Guarantee relating to these product only covers "dead on arrival" instances where the product does not work out of the box.
Our colleague has reshipped the accessory for you.
Since you opened a paypal case later in the paypal, the accessory can not be sent out due to the automatical hold up by th case.
Furthermore our team will contact you. Regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ".
Thank you!
Gearbest.com
The best price for this product, they shipped it next day and the delevery took 8 days this is amazing for 8 days from China to Bulgaria. The product match the description. They are the main site i buy from
I got the device very fast, it came as shown in the store
It worked in the aquara home app, but not in Mi Home, even though it should (beta only I think work there).
I did not manage to connect it as a device to google home (i have google home mini).
I bought the XIAOMI Mi4C (and accessories) from gearbest.com. And I have a very good impression on the fact that the price offered was at the moment the lowest in the market, the phone came in the expected time, and the product was exactly as described. The package was well protected and described. This was my one of many shopping with most I am very happy with. The phone itself is very good quality and I have no doubts about its originality or the quality of the parts used.
I've bought an Xiaomi Ciga Design watch from gearbest.com and was very pleased with the service. Everything was great - the price, the shipping cost, the shipping speed. I recommend their service with both hands.
I ordered a eleaf pico from them 3 weeks ago and only just discovered it hadn't even been dispatched (paid more for fast shipping) so I contacted them to find out what was going on and they told me that there was a supplier issue and that the supplier wasn't producing the product anymore even though it is still on the gearbest and eleaf website! And all they offered was a refund into the gearbest wallet (not an actual refund) and not even £2 worth of points as a bonus... What a joke... And I still have another order which I've paid for which is nowhere to be seen. Massively disappointed and will be using Fast Tech from now on. Sent more emails to say I am not happy with how they dealt with the problem and the fact they hadn't even bothered to make me aware there was a problem with the order and am no longer getting replies
Dear Anthony,
Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Cynthia,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for any inconvenience.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com