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Gearbest

gearbest.com
New York
1 review
1 helpful vote
Follow SHA C.
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Bad service!
May 5, 2017

Bad service! I order 3D printer, but the mainboard no working, I just ask them to ship to me the new mainboard, they had said they will ship to me, but I wait almost 20 days, they still ask me wait. I really don't know they will give me or no!

Date of experience: May 5, 2017
Lily L. Gearbest Rep
over a year old

Dear Sha,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please review in detail our processing here: http://www.gearbest.com/about/faq.html
We have sent a message to provide the information about the new mainboard in your account, please check it in detail there.
We hope to hear from you.

Gearbest.com

Tennessee
1 review
0 helpful votes
Follow Jonathan Q.
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I was recommended Gearbest through a youtube review of a product I was interested in. I felt very confident that I was purchasing a quality product(3d printer) and that I would get what I was actually buying and not a knockoff.

Everything came exactly as I expected and the shipping/packaging was top notch!

Date of experience: May 1, 2019
Mexico
1 review
0 helpful votes
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Quality of the product was great!
January 4, 2018

I was honestly doubting the quality of the items but when i got my order, i was surprised that it was even better than what i was expecting!

The customer service was always quick and kind on the replys about my questions on my package!

Date of experience: January 3, 2018
Austria
1 review
0 helpful votes
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Fast delivery, great deals, and the merchandise arrives safely and in original packaging.
Last but not least, the Pointsystem you can collect Points with purchases and reviews and can redeem points for purchases again.

Date of experience: April 29, 2015
Romania
1 review
0 helpful votes
Follow Mihai L.
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Hello. I have placed 4 orders on gearbest and already received one of them (WW**************) and the oher 3 are on their way. The cost of the products is excellent and there is free shipping. The shipping time is also very good considering that I have received my product to Romania in less then 15 days. If they keep this up I will definetely keep buying from gearbest. Thank you gearbest!

Date of experience: January 2, 2016
Spain
1 review
0 helpful votes
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I am a habitual buyer of gearbest and am very satisfied with his service, they have a sending for españa that come the packages in 8 days, and in mint condition and in addition without happening for customs! I have never seen an equal service of rapidly, after 5 purchases in Gearbest I can recommend to all to buy the page, they are 100 trustworthy % and if you have some problem with his order it is solved at once. My last order W************** came to me in 8 days, in 3 days already the order was in Spain

Date of experience: July 9, 2015
Portugal
1 review
0 helpful votes
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The best sit in the world
February 19, 2018

Hello everyone, I'm here to tell you about the famous sit gearbest, I must stress here how pleased I am to shop with them, because I have many orders and I always got everything as described, always in good condition. In any of the questions I have asked them and doubts, they have always clarified me in the best way and I have always received the greatest attention and support from them, always treating myself as a client or a bully, showing in this also a great respect and education with those who are client. In the midst of so many orders I only had a problem with an order that disappeared, but I must point out that although this problem is the responsibility of the carriers, I always had the greatest support on their part to solve the problem, which was solved as fast as possible by some of them I believe. I am very satisfied with this company, many congratulations and thank you for the excellent work.
Best Regards Daniel Fontes

Date of experience: February 19, 2018
Italy
1 review
0 helpful votes
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Very good site, a lot of objects, a lot of assistance, i bought amny object for a very low price and very high quality.
You can make points for have a discount simply with a good review of the item that you buy.
A lot of contest and flash sale.

Tracking it's good and you can choose a lot of ship option for all price and velocity

Date of experience: December 10, 2017
Australia
1 review
0 helpful votes
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I purchased a XiaoMi RedMi Note 8 during one of the sales, and the price was absolutely fantastic. Delivery only took around a week, and considering this was during the height of the covid pandemic, I was super surprised at how quick it arrived. Especially given the low cost of the delivery option I chose!

Date of experience: October 2, 2020
Israel
2 reviews
14 helpful votes
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They have become better
December 30, 2015

Bought an Item in preorder. When the time came (after a month) they charged my PayPal and after a week they told me you should wait one more month. Why you charge me if you know you don't have the item (and never will since the manufacturer stopped production due to safety issue with the product - batteries).

Never mine, I am a flexible guy. I chose other product, we don't have, OK how about that one? We don't have in Stock... They post Ll these items as in Stock which means they want you to pay and than they will tell you that they don't have and chose something else.

Finally I found something in Stock (that proses of back and forth Q&A took 2 weeks!). How long it took them to send it? One week and after a week, the tracking number is still not active. Oh, they should have gave me a small refund, guess what? Never received it.

UPDATE: First one was bad experience, but after that I ordered few more items and they were great - fast, responsive and great items.

Date of experience: December 30, 2015
Lily L. Gearbest Rep
over a year old

Dear Ran,

Thank you for your important feedback and for letting us about your experience with us.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Greece
1 review
1 helpful vote
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Nice store. Will order again.
May 9, 2016

I recently ordered a EARSON ER-151 bluetooth speaker from Gearbest since it had the lowest price I could find. I received it in two weeks - nothing to complain about. If you can't find the right price for something you want in stores like Amazon and eBay, then Gearbest is a good place to look for inexpensive electronic stuff of adequate quality, offered from many China-based brands. Recommended!

Date of experience: May 9, 2016
Spain
1 review
0 helpful votes
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They are profesional, i ordered from them about 5-6 times and never had a problem. When i needed some info i write to them and in maximum 24h they write back the answer. There are video reviews to the products on there site made by the people who bought them which makes them more reliable.

Date of experience: April 30, 2015
Texas
1 review
0 helpful votes
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I recently purchased the MXiii-G tv box with 2GB ram and 8GB of flash from gearbest. Their price was the best compared to other websites. I added expedited shipping and received the product in Canada within a week. Their customer service was very quick to respond to my email and I will definitely buy from them again."

Date of experience: November 18, 2015
Ukraine
1 review
0 helpful votes
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"I ordered on the phone Gearbest.com Xiaomi Mi4s. Send the order very quickly, they answered all the questions. The order came after 20 days in Ukraine - very quickly. I would recommend the store Gearbest.com. Very satisfied. Placed they still order on the phone. All very well. I recommend the store Gearbest.com to shop.

GEARBEST.com - beautiful shop- highly recommend shopping!"

Date of experience: January 20, 2016
Louisiana
1 review
4 helpful votes
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Don't do it
March 27, 2016

Recieved defective product trying to return site says to ship back to them at my cost but there is no address listed on site. So far thier not sending me the address to send it back I think I just paid 50.00 for a paperweight. Just hear back from them they want to give me back 1/5 credit or ship back to them at my expense and pay them for half the product cost for them to ship new one to me. Please don't use them they are a shaddy company who do not back up there products.

Date of experience: March 27, 2016
Lily L. Gearbest Rep
over a year old

Dear Michael,

Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.

For the quality issue, we have detail warranty and return policy. Please kindly refer here:
http://www.gearbest.com/about/warranty-and-return.html Please kindly check AT16******042 and answer to us. We look forward to helping you and resolving this to your satisfaction.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Turkey
1 review
0 helpful votes
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Best Choice
February 7, 2018

My eleventh order from gearbest is VISUO XS809W Foldable RC Quad copter. The reason why I choose them for online shopping is that they have many advantages. They provide the customers with many payment and shipping methods. I have had no payment problem, it takes a few seconds to pay. And the best thing is that Gearbest send numerous products with "free shipping" method. As in my previous orders, they gave my a tracking number so that I could track my package until it reaches to my address. Besides, the prices are very good and Gearbest offers special discounts. I have used a coupon code and bought my quad copter with a perfect price. For VISUO XS809W I can say that it is one of the best quad copters for beginners. It has a 2.0 MP camera on it and SD card slot. It is easy to fly and "take off/land" buttons on the controller is very helpful. I am glad to purchase it from gearbest with an excellent price.

Date of experience: February 6, 2018
Virginia
1 review
0 helpful votes
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GearBest
November 25, 2015

Writing the word Gear and Best in one word makes me sick, I actually just threw up in my mouth.
Oh, by the way, every good review you see is paid for by GearTerrible's gear coupons which by the way you have to write them about a thousand times to get. Then when you go to use them, they tell you that you can only use it on certain items.
STAY AWAY from GearBest.

Date of experience: November 25, 2015
Tunisia
1 review
0 helpful votes
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Satisfied customer
December 21, 2015

I recently ordered the Xiaomi Yi camera from gearbest under the order number W************** and i am very satisfied with eveything, these guys are professional and take a lot of care to details in order to satisfy customers, would recommend to anyone that wants to buy anything online, worth every penny.

Date of experience: December 21, 2015
Portugal
1 review
0 helpful votes
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My name is Manuel Ribeiro and I am a Gearbest.com client. I ordered somethings from there and everytime it was very good. Starting in the prices, the costumer service, the quality...
Last time I ordered some fidget spinners. They took some time to arrive but they were cheap and with good quality. I recomed you to buy in Gearbest.

Date of experience: June 19, 2017
Brazil
1 review
0 helpful votes
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I bought my MI a1 right at the launch day from gearbest, it took one month to be shipped (which is understandable since it was pre sale), and the phone arrived on Brazil really fast, well packed and the phone is amazing and the price was sooo nice. The support from gearbest is always fast and clarifying, always ready to solve my problems. Definitely will be buying again and commendating to friends and family.
10/10 gearbest.
+ 1 xiaomi fan, +1 gearbest fan.

Date of experience: December 9, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443