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Gearbest
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Gearbest

gearbest.com
RU
1 review
1 helpful vote
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Good store, nice prices
January 19, 2018

Always good prices, excellent support service, a large selection of products.
I've been buying GearBest for a long time and he has not failed me once.
I can safely recommend GearBest as a reliable store.

Date of experience: January 19, 2018
Turkey
1 review
0 helpful votes
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Gearbest is the best
January 26, 2019

Firstly, Contrary other shopping websites, Gearbest has impressive language support So, Product details are clear and this situation helps us to buy right products. Besides language support it has awesome support for problems that occurs on shipping, payment etc. Additionally, Gearbest includes a wide market area so you can reach products that you want or theirs alternatives. Finally, the most important reason that I choose Gearbest is flash sales and coupons. So, You can buy products under their price with these great campaigns.

Date of experience: January 2, 2019
Colorado
1 review
3 helpful votes
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Phone doesn't work
December 8, 2015

Phone doesn't work. I ordered a product over a week ago and it still isn't back yet they quoted 3 to 5 business days for delivery no tracking number no response from Customer Service no ticket number just nothing can get a hold of anyone over there can't get this you submitted in their online ticket request.

Date of experience: December 8, 2015
Lily L. Gearbest Rep
over a year old

Dear Jacob,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email to your *****c@gmail.com with top solution.
Please check and give a confirmation back.

Thank you for your time.

Gearbest.com

Australia
1 review
0 helpful votes
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Your order will take months.
This is the second time where i have purchased multiple items from them where 1 item will be delivered promptly but you only receive an order confirmation email for everything else 2 month later, and delivery 2 months after that!

Date of experience: August 24, 2017
Lily L. Gearbest Rep
over a year old

Thank you for your comment.
Please kindly note the exact shipping time depends on the shipping method you choose and the country you come from.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
Could you please tell us your order number?
We will check it for you once received the information.

Thank you for your cooperation.

Gearbest.com

Poland
1 review
0 helpful votes
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Hi.
Recently I got interested in Smart Home appliances and I've decided to give a try to GearBest as I've found some items that I was interested in in the lowest price. Each of my orders has arrived very fast. Packages always were good Packages, I have no idea how did they achieve this level of service. If it comes to refunds on GearBest it is extremely easy and reliable. I had a situation when GearBest by mistake allowed a promo code for an item by mistake. They have excused me for their mistake, cancelled the order, gave me back my money and additionally granted me 5$ coupon with no expiration date! No one can beat that.
There's also awesome points system that can be used to lower price of an item by up to 30%. It's easy to collect points by making orders and writing reviews of purchased items. I really think that GearBest is the best!

Date of experience: August 28, 2017
Poland
1 review
0 helpful votes
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Always get fun stuff
August 3, 2019

This site is always fun to visit. I can easily spend an hour or two there and i just keep adding things to my cart. When i go to checkout, i'm always worried it will be too much money, but their prices are so good

Date of experience: July 31, 2019
Bulgaria
1 review
0 helpful votes
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Great site!
October 25, 2018

On 25/09/2018 i've made a purchase via gearbest Order No: **************134. I expected to receive the item in a month or two but i was pleasantly surprised when it arrived in 2 weeks time. Everything went smoothly. The communication is a pleasure. Total experience A++!

Date of experience: October 22, 2018
Germany
1 review
0 helpful votes
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I ordered about 10 times, mostly small gadgets. There website works very well I you want to make a good deal on gadgets. Payment is easy (PayPal) and the great customer service makes up for the long delivery. Great Store! I can only recommend it

Date of experience: November 27, 2017
Illinois
1 review
0 helpful votes
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Horrible service
December 7, 2017

This is unacceptable! Never did it say it my order was out of stock or not available when I made the purchase. You only offer an exchange or to wait? NO FULL REFUND?!? I could order this same unit from amazon and get it in 2 days! I used gearbest.com because i was recommended from a fellow youtube reviewer. I will be updating him and my channel and our follower of your horrible service if nothing is resolved. I ordered this for a present before the holidays and now it will not ship until 2 days prior? How is this possible? I purchased over a month before it even ships? I paid for express shipping too! My first purchase experience with your site is very sub par to say the least

Date of experience: December 7, 2017
Lily L. Gearbest Rep
over a year old

Dear steven,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Italy
1 review
0 helpful votes
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Simply awesome
March 9, 2017

I think gearbest is the most popular website for buying a ton of cheap stuff, product delivery isn't really fast but it's ok (also it's free), the support center is really helpful and they respond to you within 24 hours.

Date of experience: March 9, 2017
Italy
1 review
0 helpful votes
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At first I was not convinced of the quality of this online store, and then I made just a small order. Now I buy almost exclusively on this website. In Italy the package comes well packaged, no broken product, and get to your destination in 15 days at most. My last order arrived in 14 days! The customer service is the best: any problem is solved in a short time. Lastly, with every purchase you can accumulate GB points which can be used for discounts on future purchases. Gearbest is one of the best online sites.

Date of experience: March 25, 2017
Italy
1 review
0 helpful votes
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I've made a couple of orders on this site, mainly Xiaomi products, for what I've seen so far the products are original, the shipping is free, however not always fast when you choose the free shipping option, but can't really complain, everything was delivered in the end.
I'll surely buy more from them.

Date of experience: May 4, 2015
Ukraine
1 review
0 helpful votes
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Good impressions
August 20, 2017

Ordered for the first time from there recently and I can say that this is a good store. Very pleased with the use of coupons. It arrived pretty fast and was well packed. In general, I recommend buying goods there.

Date of experience: August 19, 2017
Italy
1 review
1 helpful vote
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Smart Plug Xiaomi
February 2, 2018

Excellent product, working fast, easy to install, good quality/cost.
This was my first experience with Xiaomi and I was surprised by how simple it is to follow the instruction and set up, doing the configuration in less than 5 minutes.

Date of experience: February 2, 2018
GB
1 review
1 helpful vote
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Fantastic service
April 12, 2017

Gearbest has always provided a fantastic service with items for half the price of what you would normally pay. Whenever I've had an issue the support team have always came up with a resolution very quickly and shipped replacements which arrived in just a few days. What surprised me the most was how gearbest delivery the items so quickly, I would personally recommend priority plus to get your item quicker. I've recommended this to all my friends. Gearbest is fantastic!

Date of experience: April 11, 2017
RU
1 review
0 helpful votes
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Good magazine
January 11, 2016

Good afternoon! Make reservation online Gearbest.com in November, issued the order, payment, then send me a photo of my parcel. Now that's service. I am very happy that I started shopping in this store and I recommend this store, shipping fast, all that it had ordered goods packaging is excellent, nothing is damaged.

Date of experience: January 10, 2016
Austria
1 review
0 helpful votes
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Very serious handler
February 19, 2018

I buy from Gearbest for more than 3 years. Never had any problems.
In case of additional questions the support team was always very fast and competent.
I think Gearbest is the best Chinese handler I can only recommend it.

Date of experience: February 19, 2018
RU
1 review
1 helpful vote
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My experience of shopping from Gearbest.com
August 14, 2018

First I place an order in Gearbest.com about a half year ago. Since I have made several orders already. What can i say about this shop. It has a great variety of goods. Very interesting and useful stuff. Quality material, good made. The same items in our city cost much higher and you cannot find when you need it. Pleasure to order, quick replies, good packaging, instant shipping. A very polite and comprehensive support service. I recommend to buy from this shop. Only positive experience!

Date of experience: August 13, 2018
Australia
2 reviews
13 helpful votes
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Do not use this company!

The replies under another scam website (Dealsmachine.com) suggest people go and use gearbest.com, Once I looked at the reviews for Gearbest.com com it is EXACTLY the same story as Dealsmachine.com. See my report from dealsmachine.com below (obviously same operators):

I only came to this review website after not receiving a phone I ordered 6 weeks ago. Exactly the same story as all the other "1 star" reviewers. I'm in the process of attempting to get a refund (like hundreds of others no doubt). Fortunately I have some associates in China who are going to assist me with getting the Chinese Internet Commerce Authority to investigate Dealsmachine.com

Notice all the reviews happen to be either 1 star or 5 star with almost nothing in between. Notice also how the company appears to visit this website regularly to reply to frustrated customers. I'll leave it to you to question who is writing all the 5 star reviews that have a distinctly similar tone.

Date of experience: July 27, 2015
Lily L. Gearbest Rep
over a year old

Dear Paul,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Croatia
1 review
1 helpful vote
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Gearbest review
March 21, 2018

I have made several orders from GearBest. All items that I've ordered arrived within acceptable time. I've not had any problems with received items so far. I especially like option of ordering from different warehouses, which can reduce total expense of the order since customs already cleared the package.

Date of experience: March 21, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443