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Gearbest

gearbest.com
Croatia
1 review
1 helpful vote
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Gearbest review
March 21, 2018

I have made several orders from GearBest. All items that I've ordered arrived within acceptable time. I've not had any problems with received items so far. I especially like option of ordering from different warehouses, which can reduce total expense of the order since customs already cleared the package.

Date of experience: March 21, 2018
Romania
1 review
1 helpful vote
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Close your site
May 8, 2017

Gear best it's more $#*! company. You did not waste money on that unimaginable Chinese. And the site manager is a poor, tells me I did not pay insurance. I hope to disappear as soon as possible. I can not give less than one star, they deserve minus infinite.

Date of experience: May 8, 2017
Lily L. Gearbest Rep
over a year old

Dear Boar,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number,
Please rest assured that the estimated delivery time is valid regardless of tracking information availability.
Please review our in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have sent you a message regarding your issue in your account. Please reply to us there.
Gearbest.com

New Zealand
1 review
0 helpful votes
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Best online shopping around!
October 7, 2017

GearBest is the only online shopping platform that I trust.
Others are unreliable with fake order tracking, undelivered products, rude sellers and ridiculously long shipping times.
I was wary at first, naturally; but I've quickly learned that this is a site I can really trust.
Orders arrive together, complete and on time with accurate parcel tracking throughout the process.
Customer service@ GearBest is wonderful; and with 'Messenger' as a contact platform, it's convenient and fast unlike and any other.

I just want to let anyone who has given up on online shopping know that there is a good site out there.
I suggest you give GearBest a try.

Date of experience: October 6, 2017
Australia
1 review
0 helpful votes
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Refunded my money
August 15, 2019
Updated review

They refunded my money only after I pushed them. Be nicer if they accepted responsibility in the first place. One look at the picture and you can see I had not damaged the product, it was just of poor quality.

Date of experience: August 12, 2019

You get what you pay for... buyer beware
July 28, 2019
Previous review

Purchasing from GearWorst is akin to taking a trip to the Casino...

They are what you would expect from a high volume, low quality company from China.

If anything goes wrong, you are out of luck.

The product below only took 3 months to fall apart.

Date of experience: July 27, 2019
RU
1 review
0 helpful votes
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GreatBest - best store ever!
February 28, 2018

Excellent store!
When you use points they give you up to 30% discount.
Delivery is very fast.
I have made many orders from gearbest and I am satisfied from all of them.
Great high quality items for very cheap price!

Date of experience: February 27, 2018
Portugal
2 reviews
0 helpful votes
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If you are looking for a phone, charger, android box, gamepad, anything you can think that is technology related, Gearbest not only has that, as has the best price.
Beats hands-down local retailers (in my country at least) and it has fast shipping, fast support and low prices.

What can one ask more?

Date of experience: May 27, 2017
Italy
1 review
0 helpful votes
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Battery Charger refunding
June 2, 2017

I've always had a good relationship with gearbest, original products at very affordable prices, in all my orders the delivery times were respected. Except in one case, my customer service promptly explained the various ways of returning and redeeming, so it was all fixed in the timescale. I highly recommend gearbest, really the best you could want from a site!

Date of experience: June 2, 2017
Bulgaria
1 review
1 helpful vote
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Great shopping
April 28, 2019

My first order was 2015, since then i have a lot of orders from Gearbest. The online support is great. If i had any problems they resolved it well. There are always flash deal with low prices. I will always recommend it if the continue to be this flexible.

Date of experience: April 25, 2019
Poland
1 review
0 helpful votes
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I was looking for an Internet shop and one of my friends recommended me Gearbest. Now I can recommend it to others. I ordered a smart phone there and everything went well. My product's shipment was registered so I was able to track it all the way and I have to say that the very shipment cost me very little money. I was really happy of that purchase so I decided to buy other things in this shop.

Date of experience: November 8, 2018
Brazil
1 review
0 helpful votes
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Great job!
January 26, 2019

As a new customer at GearBest, I'm really satisfied with the communication, attendance, dedication and support. They really care about their customers, this makes the difference.

My order isn't arrived yet, but I highly recommend their products to my friends.

Date of experience: November 8, 2018
Netherlands
1 review
0 helpful votes
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This is the best online marketplace!
June 11, 2018

This is the best online marketplace I have ever met in the last two years! My cooperation with Gearbest throughout all this time was successful, which cannot be said about buying in other stores online. Having ordered several products, I received them at the correct time described on the order pages. The quality of the goods completely suits me, especially since I bought them during good discounts, and even it was possible to use points for the discount, this is the internal currency of the store, which can be obtained in various available ways.

Date of experience: June 11, 2018
Belgium
1 review
0 helpful votes
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Order was send back by the shipping agency due to a bad label from GearBest. Customer support ignores this and keeps asking me to wait for it to arrive at my house, whereas it will obviously never arrive...

---

Edit: Problem got fully solved by customer service! Thank you! :)

Date of experience: May 31, 2017
Sudan
1 review
0 helpful votes
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Honest Online shopping store
April 19, 2018

GearBest is the best online store. Professional service, fast delivery and good communication. Purchased product was consistent with the description, many deals with full satisfaction, I highly recommend it to everyone who is looking for cheap prices and valuable products.

Date of experience: April 19, 2018
Lily L. Gearbest Rep
over a year old

Dear Omran,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Australia
1 review
1 helpful vote
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Disappointment
May 26, 2017

I bought a blood pressure monitor, waited 6 weeks to receive it, put the batteries in and... nothing... Dead. I'd already been inconvenienced by the wait time and didn't feel like going through it all again, so I emailed Gearbest to let them know how bad their service is, then bought the same gadget the next day on another website, got it within a week, and it works fine. That's what good service looks like.

Date of experience: May 26, 2017
Lily L. Gearbest Rep
over a year old

Dear Leanne,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please provide the correct order number for us here?
We will do our best to help you solve the issue if there can be more details provided.
We look forward to hearing from you soon.

Gearbest.com

Cyprus
1 review
0 helpful votes
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This is a great watch and a very good value for money. It does what it says it does. It can even find your phone if you have lost it somewhere in the room. The watch delivered on the expected time. Gearbest came in touch with me since the phone was currently out of stock and they allowed me to choose between to wait one more week before to dispatch the item or to get an alternative product. They provide great support and they answer within few hours. I purchased many items from Gearbest and I am very satisfied with all my purchases. I would definitely recommend Gearbest.

Date of experience: June 1, 2017
Brazil
1 review
0 helpful votes
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Excellent store GearBest!
November 23, 2017

GearBest is a wonderful store.
Very fast order processing, phones come with installed global firmware, always checked before shipping.
Paying is certainly best of PayPal.
Very pleased with the promotions. Many goods can be bought with coupons at prices that are not available anywhere else.
Definitely the store deserves attention!"
Order number: W**************

Date of experience: November 22, 2017
Saudi Arabia
1 review
7 helpful votes
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I bought four watches from Gearbest. Three of the watches were fine. The fourth arrived with a broken second hand which just flopped around. They have a process where you send a video or photo of damage to get a replacement, but they do not respond after you send proof. Basically their process is to waste your time until you give up. I will not purchase again from Gearbest since they do not honor their warranty policies

UPDATE!
After writing several times, I received a refund for the broken watch! Gearbest also responded to my review thanking me for the feedback. It seems to me that there is after all a sincere effort to improve their customer service. Perhaps I'll give them another try in future.

Date of experience: April 16, 2016
Lily L. Gearbest Rep
over a year old

Dear K D.,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Greece
1 review
0 helpful votes
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I have been purchasing gadgets and other electronics for almost two years from Gearbest store. Up to this date, I have never had a problem and whenever I had an issue with shipment status, support team was very helpful and responsive. Great prices, deliveries on time and products always arrived as expected. Highly recommended store for every kind of product.

Date of experience: June 25, 2017
Belgium
1 review
0 helpful votes
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My opinion about gearbest
April 19, 2018

So far I have only ordered 'high tech' products on gearbest, a phone, a laptop,... and all I can say is that I've never had better value for money elsewhere. I ordered from European warehouses every time and I was delivered very quickly every time

I highly recommend this site, I wanted to share it because if some people still hesitate to order on this site they can go with their eyes close

P.S. The Xiaomi Air 13 is excellent!

Date of experience: April 19, 2018
Lily L. Gearbest Rep
over a year old

Dear Benoit,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
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Excellent, cheap & Quality
June 14, 2018

I use GB for most of my 'Electronic' purchases.
Competitive prices, cheap, like for Xiaomi products and promotions.
Store communicates well.
Delivery/shipping time is as expected with a 'wholesale' store, faster than other wholesale stores.
Very happy with their support.

Date of experience: June 14, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443