I have made several orders from GearBest. All items that I've ordered arrived within acceptable time. I've not had any problems with received items so far. I especially like option of ordering from different warehouses, which can reduce total expense of the order since customs already cleared the package.
Gear best it's more $#*! company. You did not waste money on that unimaginable Chinese. And the site manager is a poor, tells me I did not pay insurance. I hope to disappear as soon as possible. I can not give less than one star, they deserve minus infinite.
GearBest is the only online shopping platform that I trust.
Others are unreliable with fake order tracking, undelivered products, rude sellers and ridiculously long shipping times.
I was wary at first, naturally; but I've quickly learned that this is a site I can really trust.
Orders arrive together, complete and on time with accurate parcel tracking throughout the process.
Customer service@ GearBest is wonderful; and with 'Messenger' as a contact platform, it's convenient and fast unlike and any other.
I just want to let anyone who has given up on online shopping know that there is a good site out there.
I suggest you give GearBest a try.
They refunded my money only after I pushed them. Be nicer if they accepted responsibility in the first place. One look at the picture and you can see I had not damaged the product, it was just of poor quality.
Purchasing from GearWorst is akin to taking a trip to the Casino...
They are what you would expect from a high volume, low quality company from China.
If anything goes wrong, you are out of luck.
The product below only took 3 months to fall apart.
Excellent store!
When you use points they give you up to 30% discount.
Delivery is very fast.
I have made many orders from gearbest and I am satisfied from all of them.
Great high quality items for very cheap price!
If you are looking for a phone, charger, android box, gamepad, anything you can think that is technology related, Gearbest not only has that, as has the best price.
Beats hands-down local retailers (in my country at least) and it has fast shipping, fast support and low prices.
What can one ask more?
I've always had a good relationship with gearbest, original products at very affordable prices, in all my orders the delivery times were respected. Except in one case, my customer service promptly explained the various ways of returning and redeeming, so it was all fixed in the timescale. I highly recommend gearbest, really the best you could want from a site!
My first order was 2015, since then i have a lot of orders from Gearbest. The online support is great. If i had any problems they resolved it well. There are always flash deal with low prices. I will always recommend it if the continue to be this flexible.
I was looking for an Internet shop and one of my friends recommended me Gearbest. Now I can recommend it to others. I ordered a smart phone there and everything went well. My product's shipment was registered so I was able to track it all the way and I have to say that the very shipment cost me very little money. I was really happy of that purchase so I decided to buy other things in this shop.
As a new customer at GearBest, I'm really satisfied with the communication, attendance, dedication and support. They really care about their customers, this makes the difference.
My order isn't arrived yet, but I highly recommend their products to my friends.
This is the best online marketplace I have ever met in the last two years! My cooperation with Gearbest throughout all this time was successful, which cannot be said about buying in other stores online. Having ordered several products, I received them at the correct time described on the order pages. The quality of the goods completely suits me, especially since I bought them during good discounts, and even it was possible to use points for the discount, this is the internal currency of the store, which can be obtained in various available ways.
Order was send back by the shipping agency due to a bad label from GearBest. Customer support ignores this and keeps asking me to wait for it to arrive at my house, whereas it will obviously never arrive...
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Edit: Problem got fully solved by customer service! Thank you! :)
GearBest is the best online store. Professional service, fast delivery and good communication. Purchased product was consistent with the description, many deals with full satisfaction, I highly recommend it to everyone who is looking for cheap prices and valuable products.
Dear Omran,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
I bought a blood pressure monitor, waited 6 weeks to receive it, put the batteries in and... nothing... Dead. I'd already been inconvenienced by the wait time and didn't feel like going through it all again, so I emailed Gearbest to let them know how bad their service is, then bought the same gadget the next day on another website, got it within a week, and it works fine. That's what good service looks like.
Dear Leanne,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please provide the correct order number for us here?
We will do our best to help you solve the issue if there can be more details provided.
We look forward to hearing from you soon.
Gearbest.com
This is a great watch and a very good value for money. It does what it says it does. It can even find your phone if you have lost it somewhere in the room. The watch delivered on the expected time. Gearbest came in touch with me since the phone was currently out of stock and they allowed me to choose between to wait one more week before to dispatch the item or to get an alternative product. They provide great support and they answer within few hours. I purchased many items from Gearbest and I am very satisfied with all my purchases. I would definitely recommend Gearbest.
GearBest is a wonderful store.
Very fast order processing, phones come with installed global firmware, always checked before shipping.
Paying is certainly best of PayPal.
Very pleased with the promotions. Many goods can be bought with coupons at prices that are not available anywhere else.
Definitely the store deserves attention!"
Order number: W**************
I bought four watches from Gearbest. Three of the watches were fine. The fourth arrived with a broken second hand which just flopped around. They have a process where you send a video or photo of damage to get a replacement, but they do not respond after you send proof. Basically their process is to waste your time until you give up. I will not purchase again from Gearbest since they do not honor their warranty policies
UPDATE!
After writing several times, I received a refund for the broken watch! Gearbest also responded to my review thanking me for the feedback. It seems to me that there is after all a sincere effort to improve their customer service. Perhaps I'll give them another try in future.
Dear K D.,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I have been purchasing gadgets and other electronics for almost two years from Gearbest store. Up to this date, I have never had a problem and whenever I had an issue with shipment status, support team was very helpful and responsive. Great prices, deliveries on time and products always arrived as expected. Highly recommended store for every kind of product.
So far I have only ordered 'high tech' products on gearbest, a phone, a laptop,... and all I can say is that I've never had better value for money elsewhere. I ordered from European warehouses every time and I was delivered very quickly every time
I highly recommend this site, I wanted to share it because if some people still hesitate to order on this site they can go with their eyes close
P.S. The Xiaomi Air 13 is excellent!
Dear Benoit,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I use GB for most of my 'Electronic' purchases.
Competitive prices, cheap, like for Xiaomi products and promotions.
Store communicates well.
Delivery/shipping time is as expected with a 'wholesale' store, faster than other wholesale stores.
Very happy with their support.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Boar,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number,
Please rest assured that the estimated delivery time is valid regardless of tracking information availability.
Please review our in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have sent you a message regarding your issue in your account. Please reply to us there.
Gearbest.com