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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
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After-sales service is very good
January 2, 2018

I purchased Order with a number WB**************, but after a period of burning, I continued with the company and they retrieved 50% of the full value for me while keeping it

Date of experience: December 31, 2017
Ukraine
3 reviews
2 helpful votes
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I've made a lot of orders here.
The order was shipped on the second business day and received the tracking code (in shop a wide variety of delivery services). The goods came to integrity, is fully consistent with the description and photos. I recommend this store to shop: low prices, good quality and original product, delivery meets the deadlines and very helpfull service.
Payment is made through Paypal, which for me is very convenient (there is plenty of payment options), used the coupon code when you pay, which reduced additionally the low price of the goods (if other goods used payment points extra credit for your order, confirmation of receipt of the product and its review, which can be paid 30% of the cost of goods).

Date of experience: December 31, 2017
Georgia
1 review
0 helpful votes
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First of all I want to tell you that GearBest is very nice online shopping website. I ordered new screen protector and four cases for my iPhone 7. I really still am amazed that this website is so cheap and you get what you pay for! Shipping was cheap and fast! I recommend this website to everyone!

Date of experience: December 30, 2017
Mexico
1 review
0 helpful votes
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Good experiences
December 31, 2017

Good experiences, good prices, lots of products, very fast shipping and very good customer service. The products are of good quality very varied I hope to buy very soon in gearbest

Date of experience: December 30, 2017
Texas
1 review
0 helpful votes
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Have been buying from GearBest since 2015. Recently ordered two fitness trackers (Lenovo and mpow for $30 incl shipping). Overall great experience over the last two years!

Pros: The best site to buy Chinese brands, great promos and almost always the lowest prices ( but always check google shopping). Customer service has been great.

Cons: Lowest shipping time is 15 days to USA, 30-40 days to India! With "priority line shipping method!

Date of experience: December 30, 2017
France
1 review
1 helpful vote
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My reference for importing
December 31, 2017

I love Gearbest since 2 years now, I use it very often for import, like Xiaomi product
And I never have an issue

Date of experience: December 30, 2017
Turkiye
1 review
0 helpful votes
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It is the best site to shop.It is my preference for product variety and price. You have free shipping options. You can get it very cheaply if you follow the products that have daily download.

Date of experience: December 30, 2017
Brazil
1 review
1 helpful vote
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Best shopping site!
December 31, 2017

I bought a motorspeed v30 mouse in the gearbest and loved it. Delivery was quick as well. I recommend!

Date of experience: December 30, 2017
Brazil
1 review
0 helpful votes
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Different from other online shopping sites, mainly in China, prices are placed as FREE, or you can not choose freight options, which makes the cheap product super expensive, besides wasting your time.

GeatBeast does not have this problem because we can always choose the type of freight, free or not, and the products are always very well evaluated by the customers, so always you will be sure that you are buying something of quality.

We should also highlight the issue of points and coupons, are many, and really work, I already bought many products by points or coupons that I won automatically by chat on facebook!

Like a example, Jun 22,2017 05:31:20 AM Order Number: WP************** that have a price $ 40, i have pay for that $0.08!

Im have order every week!

THE BEST ONE!

Date of experience: December 30, 2017
Poland
1 review
0 helpful votes
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My shop of choice in China. I like low prices which can be further lowered with loyalty points. Very often, goods go to promotions, flash sales or special promos available with codes you can easily find on Facebook groups. Excelent service - replies on asked questions within one business day (mind the time zone difference - when I ask questions they probably are going to sleep :) And they do have paypal!

Date of experience: December 30, 2017
Belgium
1 review
0 helpful votes
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Hi, For my youtube channel, I ordered an actioncam from Gearbest. I was really astonished for the fast shipment. For many years I order many products from China usually it takes about a mont to receive it. This time it took only 2 weeks. Very wel packed. I made a short review on the actioncam you see it on my youtube channel.

Date of experience: December 30, 2017
Turkiye
3 reviews
3 helpful votes
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SD KARTLAR
December 31, 2017

Gearbestden aldığım ürünler, hem kalite markalar hem çok ucuz ülkemizden yüzde elli ucuza aldığım ürünler kaliteli garantili ürünleri bize sunduğu için gearbestde teşekkür ederim. Gearbesti tanımayanlara hiç tereddüt etmeden alışveriş yapmalırını tavsiye ediyorum..

Date of experience: December 30, 2017
Poland
1 review
0 helpful votes
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Very good store
December 31, 2017

For my part I highly recommend shopping at GearBest, because of the prices. They're the best! Customer service is also OK, they always try to help as much as possible. If you're looking for the best prices, you'll find them at GearBest. At GearBest I ordered a lot of products - around 30. All arrived on schedule, without any reservations. The most important was the Xiaomi 3G Router. Shipping time was consistent with the description on the page. The product was well packed and arrived without any damage.

Date of experience: December 30, 2017
France
1 review
0 helpful votes
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The best website of trust
December 31, 2017

I have never been disappointed by this merchant site, the products have always been consistent with the ads and prices are still attractive. Even if you have a problem with an article, the after sales service, will always take care of your problem as soon as possible, whatever the item purchased, they are very effective and respond systematically to find the best solutions.
I really enjoy ordering at GearBest because the prices are very interesting against the competition of other website and the quality is always present.

Date of experience: December 30, 2017
Turkiye
1 review
0 helpful votes
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Fast ve safely
December 31, 2017

While I was selling very high prices in my country, I bought an android box. I got it at fair prices at Gearbest.com. Moreover it came in as short as 2 weeks. You can shop with confidence.

Date of experience: December 30, 2017
Portugal
1 review
0 helpful votes
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Tem muita variedade de produtos, óptimos preços e promoções. O apoio ao cliente é bom.
100% confiável. Recomendo a todos.

Date of experience: December 30, 2017
Spain
1 review
0 helpful votes
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All what you want
December 31, 2017

Very good web to acquire technology of the best quality and at the best price. The shipment has never taken me more than 15 days, always within the established deadlines, excellent customer service.

Date of experience: December 30, 2017
Turkiye
1 review
0 helpful votes
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Ürün hepsi orjinal ne kaliteli tavsiye ederim ama ben de izledim ama ben bir daha istemem lütfen lütfen yardımcı ama

Date of experience: December 30, 2017
Costa Rica
1 review
0 helpful votes
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Tengo 1 año de usar gearbest y despues de mas de 5 compras de distintos precios y diferentes dispositvos no tengo duda de que es una gran tienda online, donde encuentras de todo y a precios muy accesibles. Muy contento estoy con todo lo que he comprado con ellos

Date of experience: December 30, 2017
GB
1 review
0 helpful votes
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My first order with Gearbest
December 31, 2017

Hi,
This was my first order with Gearbest, and it was an amazing experience. I ordered a shiny new mobile for my wife, and 6 days later it had arrived. Amazing customer service, very fast delivery, good tracking and the product arrived in perfect condition. Both their website and mobile app are very user friendly and they have cleaver ways to keep you as their customer.

There was a small custom duty to pay that I wasn't aware of, but this won't stop me from ordering again. I would thoroughly recommend them. Overall a five star service for an excellent seller. I'll be using them again for all my electronics purchases... excellent site, fantastic prices, brilliant delivery (I used expedited delivery) and most importantly, a happy wife!

Thank you Gearbest

Date of experience: December 30, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom