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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I purchased Order with a number WB**************, but after a period of burning, I continued with the company and they retrieved 50% of the full value for me while keeping it
I've made a lot of orders here.
The order was shipped on the second business day and received the tracking code (in shop a wide variety of delivery services). The goods came to integrity, is fully consistent with the description and photos. I recommend this store to shop: low prices, good quality and original product, delivery meets the deadlines and very helpfull service.
Payment is made through Paypal, which for me is very convenient (there is plenty of payment options), used the coupon code when you pay, which reduced additionally the low price of the goods (if other goods used payment points extra credit for your order, confirmation of receipt of the product and its review, which can be paid 30% of the cost of goods).
First of all I want to tell you that GearBest is very nice online shopping website. I ordered new screen protector and four cases for my iPhone 7. I really still am amazed that this website is so cheap and you get what you pay for! Shipping was cheap and fast! I recommend this website to everyone!
Good experiences, good prices, lots of products, very fast shipping and very good customer service. The products are of good quality very varied I hope to buy very soon in gearbest
Have been buying from GearBest since 2015. Recently ordered two fitness trackers (Lenovo and mpow for $30 incl shipping). Overall great experience over the last two years!
Pros: The best site to buy Chinese brands, great promos and almost always the lowest prices ( but always check google shopping). Customer service has been great.
Cons: Lowest shipping time is 15 days to USA, 30-40 days to India! With "priority line shipping method!
I love Gearbest since 2 years now, I use it very often for import, like Xiaomi product
And I never have an issue
It is the best site to shop.It is my preference for product variety and price. You have free shipping options. You can get it very cheaply if you follow the products that have daily download.
I bought a motorspeed v30 mouse in the gearbest and loved it. Delivery was quick as well. I recommend!
Different from other online shopping sites, mainly in China, prices are placed as FREE, or you can not choose freight options, which makes the cheap product super expensive, besides wasting your time.
GeatBeast does not have this problem because we can always choose the type of freight, free or not, and the products are always very well evaluated by the customers, so always you will be sure that you are buying something of quality.
We should also highlight the issue of points and coupons, are many, and really work, I already bought many products by points or coupons that I won automatically by chat on facebook!
Like a example, Jun 22,2017 05:31:20 AM Order Number: WP************** that have a price $ 40, i have pay for that $0.08!
Im have order every week!
THE BEST ONE!
My shop of choice in China. I like low prices which can be further lowered with loyalty points. Very often, goods go to promotions, flash sales or special promos available with codes you can easily find on Facebook groups. Excelent service - replies on asked questions within one business day (mind the time zone difference - when I ask questions they probably are going to sleep :) And they do have paypal!
Hi, For my youtube channel, I ordered an actioncam from Gearbest. I was really astonished for the fast shipment. For many years I order many products from China usually it takes about a mont to receive it. This time it took only 2 weeks. Very wel packed. I made a short review on the actioncam you see it on my youtube channel.
Gearbestden aldığım ürünler, hem kalite markalar hem çok ucuz ülkemizden yüzde elli ucuza aldığım ürünler kaliteli garantili ürünleri bize sunduğu için gearbestde teşekkür ederim. Gearbesti tanımayanlara hiç tereddüt etmeden alışveriş yapmalırını tavsiye ediyorum..
For my part I highly recommend shopping at GearBest, because of the prices. They're the best! Customer service is also OK, they always try to help as much as possible. If you're looking for the best prices, you'll find them at GearBest. At GearBest I ordered a lot of products - around 30. All arrived on schedule, without any reservations. The most important was the Xiaomi 3G Router. Shipping time was consistent with the description on the page. The product was well packed and arrived without any damage.
I have never been disappointed by this merchant site, the products have always been consistent with the ads and prices are still attractive. Even if you have a problem with an article, the after sales service, will always take care of your problem as soon as possible, whatever the item purchased, they are very effective and respond systematically to find the best solutions.
I really enjoy ordering at GearBest because the prices are very interesting against the competition of other website and the quality is always present.
While I was selling very high prices in my country, I bought an android box. I got it at fair prices at Gearbest.com. Moreover it came in as short as 2 weeks. You can shop with confidence.
Tem muita variedade de produtos, óptimos preços e promoções. O apoio ao cliente é bom.
100% confiável. Recomendo a todos.
Very good web to acquire technology of the best quality and at the best price. The shipment has never taken me more than 15 days, always within the established deadlines, excellent customer service.
Ürün hepsi orjinal ne kaliteli tavsiye ederim ama ben de izledim ama ben bir daha istemem lütfen lütfen yardımcı ama
Tengo 1 año de usar gearbest y despues de mas de 5 compras de distintos precios y diferentes dispositvos no tengo duda de que es una gran tienda online, donde encuentras de todo y a precios muy accesibles. Muy contento estoy con todo lo que he comprado con ellos
Hi,
This was my first order with Gearbest, and it was an amazing experience. I ordered a shiny new mobile for my wife, and 6 days later it had arrived. Amazing customer service, very fast delivery, good tracking and the product arrived in perfect condition. Both their website and mobile app are very user friendly and they have cleaver ways to keep you as their customer.
There was a small custom duty to pay that I wasn't aware of, but this won't stop me from ordering again. I would thoroughly recommend them. Overall a five star service for an excellent seller. I'll be using them again for all my electronics purchases... excellent site, fantastic prices, brilliant delivery (I used expedited delivery) and most importantly, a happy wife!
Thank you Gearbest
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.