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Gearbest

gearbest.com
Arizona
2 reviews
3 helpful votes
Follow Randall R.
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GearBest website, Joke
January 15, 2016

I bought a Q212g drone from GearBest but received a V666 drone with a Q212g cover on it. The v666 model drone does not hover capabilities and that was the main reason I wanted the Q212g model. I also asked them for type of motor and propellers for spare parts. Gear best said they would get back to me after they check with the manufacturer. They never got back to me. I was not aware I had v666 drone till I looked up the camera that was different then the one I ordered and found out I had a v666 model. In the mean time I broke a prop gear trying trying to hover this drone. One month sense I order from Gearbest and still have not been able to fly this drone. Costumer service is terrible all I get is emails saying they want to resolve this issue and never do. Do not deal with this company unless you a looking for a nightmare.

Date of experience: January 15, 2016
Lily L. Gearbest Rep
over a year old

Dear Randall,

Thank you for valuable feedback.

First of all, we would like to extend our sincere apologies for this situation.
Your ticket has been resolved and our Customer Service Manager has replied to you personally. Please kindly reply to us.

We are looking forward to hearing from you soon

Best Regards
Gearbest.com

RU
1 review
1 helpful vote
Follow Yuri V.
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The best store for shopping from China.
February 10, 2018

I want to share my shopping experience on the website gearbest.com.
On this site I made a very large number of orders for more than $ 850. I paid for all purchases through PayPal. The last thing I ordered on gearbest - it was the phone Xiaomi Redmi 4X. The price of the phone was the lowest on the georbest of those that could be ordered from China. Delivery of the phone was on New Year's holidays. Despite this, the phone came to me very quickly, about 20 days before Russia, the city of Novosibirsk! This is very fast, especially in the New Year holidays! The phone was installed global firmware, another put the adapter on the power supply. I am very pleased with the work of gearbest. The goods are always original. This is the only site I'm sure of! I advise everyone here to buy at this store.

Date of experience: February 9, 2018
Brazil
1 review
0 helpful votes
Follow Samer S.
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Different from other online shopping sites, mainly in China, prices are placed as FREE, or you can not choose freight options, which makes the cheap product super expensive, besides wasting your time.

GeatBeast does not have this problem because we can always choose the type of freight, free or not, and the products are always very well evaluated by the customers, so always you will be sure that you are buying something of quality.

We should also highlight the issue of points and coupons, are many, and really work, I already bought many products by points or coupons that I won automatically by chat on facebook!

Like a example, Jun 22,2017 05:31:20 AM Order Number: WP************** that have a price $ 40, i have pay for that $0.08!

Im have order every week!

THE BEST ONE!

Date of experience: December 30, 2017
Greece
1 review
0 helpful votes
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Another one order form GB (W**************). Again everything was perfect! Order one Xiaomi MI4 from EU warehouse. In the next 2! Business days it was in my hands! Great product! Great shipping time! And most of all great price!

Will order again defently

Date of experience: November 10, 2015
Ukraine
1 review
0 helpful votes
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Xiaomi Redmi 4X 4G Smartphone gearbest
August 7, 2019

Russian: Хочу поделиться опытом покупки смартфона Xiaomi Redmi 4X 4G Smartphone на сайте gearbest. Телефон и его работой удовлетворен полностью, все работает. Качеством доставки и работой магазина, а также службой поддержки сайта gearbest удовлетворен. Буду заказывать еще, рекомендую этот сайт.
English: I want to share the experience of buying a Xiaomi Redmi 4X 4G Smartphone smartphone on the gearbest website. The phone and its work are completely satisfied, everything works. The delivery quality and the work of the store, as well as the gearbest website support service are satisfied. I will order more, I recommend this site.

Date of experience: August 7, 2019
Uruguay
1 review
1 helpful vote
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I am really disappointed buying from this site. I made a purchase in good faith. The order W************** has been processing for more han 5 days with no news what so ever. They do not reply any inquiries. REALLY DISAPPOINTING! STAY AWAY!

Date of experience: December 17, 2015
Lily L. Gearbest Rep
over a year old

Dear Marcelo,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards,
Gearbest.com

Poland
1 review
0 helpful votes
Follow Marcin L.
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Good prices and reliable shop
December 28, 2017

The prices are normally at aliexpress range or lower (with discount codes and points program) but at the same time it is much more reliable. You can also choose (normally with some extra charge) to get the items from a European warehouse so no extra duty and normally no VAT (sometimes you need to pay the difference in VAT level but not all of it). So far I didn't have to try their warranty so can't write anything about it but as you can pay via PayPal that's also an extra layer of protection (where you can get money back not only from Gearbest but also from PayPal).

Date of experience: December 27, 2017
Portugal
1 review
1 helpful vote
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"I ordered the chuwi vi8 tablet from Gearbest and i just cannot be more happy with my purchase.
The tablet came well packaged and with a screen protector pre-applied.
Overall the tablet works very well.
Thanks the intel hd graphics and the quad-core processor, the tablet is very fluid and fast even on windows 8.1 (Yes! This tablet has a full windows 8.1 version!)
This model is the cheapest 8 inch windows 8.1 tablet (87 us dolares).
The big point is Gearbest has a Warehouse in Europe so people from Europe can order tablets, smartphones with no custom tax!
Gearbest has a great customer service so if you have any question about the stock of any item, shipment detail or another question you would like to ask, you will be answered very fast (my experience!)"

Date of experience: November 1, 2015
Australia
1 review
0 helpful votes
Follow Chris W.
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I have made several orders with Gearbest over the last 6 months, I have found their site very easy to navigate and it has been very simple to compile and pay for my orders, I have recommended the site to many people as I am confident their experience will be as good as mine. In the instance that I had and issue with an item that was DOA, the support team were quick to act with clear instructions and a fast refund.
I will continue to shop at Gearbest in the future.

Date of experience: June 21, 2017
Portugal
1 review
0 helpful votes
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Best Shopping Experience
September 4, 2017

I've made very much buys online but no shopping experience was better then with GEARBEST. The costumer support is fast and responsive, the delivery times is amazingly fast, and the items quality is as good or better than expected!

Many many thanks to GearBest for being what many other shopping sites want to be

Date of experience: September 4, 2017
Ukraine
1 review
0 helpful votes
Follow Sergey G.
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Really great support
April 20, 2019

My order was made on January at this shop. The order Id was **************050. It was 2 alfawise toothbrushes. Utec shipped the parcel. 1 month later, I contacted GearBest with some question. The parcel did not arrive to my country. The support acted very quickly. In some hours, they checked the tracking details and proved that the parcel was missed. At the next day the GearBest support sent me my parcel once more. In a some weeks, I received my item and it was great. Everything was autentic and in a high quality.
I was very pleased by fast reaction of the support, nice prices, fast shipping!

Date of experience: April 17, 2019
Brazil
1 review
0 helpful votes
Follow Henrique R.
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GearBest is a chinese website wich sells lots of gadgets for really affordable prices, the shipping (wich is free) may take a couple of months but it's tottaly worth it. The costumer service is responsive and helpful.

Date of experience: March 10, 2017
RU
1 review
0 helpful votes
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I bought Skilhunt H02 and Miller ML - 102 V9.0 (In order W**************). There was not first order - all was received many flashlights w/o problems, except one (due Chinapost problem). This order was sent again and received later.

Date of experience: December 14, 2015
BA
1 review
1 helpful vote
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After couple months of waiting for my order and don't receiveing it. Gearbest offerd me to resend it and again after not receiving it they offered me full refund. Gearbest has been so far very understanding and gave great support.

Date of experience: May 8, 2016
Portugal
1 review
0 helpful votes
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All the problems I had with gerabest products were resolved in 24 hours. They always gave me several options that I will mention:
1-Return the item with full refund.
2-Keep the item and accept a partial refund for the Gearbest account (credit)
3-Resend a replacement (no return) with a fair value agreement.
4- In some cases of error in the shipment they made me the reenvolso and still some points in the account Gearbest

Date of experience: June 8, 2017
Poland
1 review
0 helpful votes
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I like shopping with gearbest
August 29, 2017

I buy a lot of items in this shop and always all was ok so i recommend this shop for everyone. If you looking for something u will find it here with best price.

Date of experience: August 29, 2017
Germany
2 reviews
0 helpful votes
Follow Andrea S.
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Their customers service is the worstest you can immagine, they have not idea, you get always the same answer, I'm sure they take not care. I'm waiting since more than 1 month my order, only now they say maybe is lost, nevertheless I get not my money, I must open a PayPal enquiry and maybe I must wait 2 weeks more for my money, never again! There are a lot of shops out there, and they are much better than Gearbest, faster, Faire and with a customer service. Note 1 every 4 has given 1 Star, more than 25% this say everythink!

Date of experience: February 2, 2016
Lily L. Gearbest Rep
over a year old

Dear Andrea,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Gearbest.com

South Africa
1 review
1 helpful vote
Follow Daniel B.
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This earphones are amazing they have a very surrounding sound system and great bass level. I really love the shipping options on Gearbest when shipping to my country South Africa. I compared prices with other sites and Gearbest had the best prices. Shipping was cheaper than other sites and it was quick too which is why I like buying from Gearbest. The priority line shipping option is my favorite, this option is not expensive and is rather quick taking two weeks or less compared to Post office shipping option. This plus the crazy discounts and rewards puts this site as my number 1 international online shopping site.

All Gearbest needs to do though is add more products we need more MORE MORE HAHAHAHA"

Date of experience: March 12, 2019
Poland
1 review
0 helpful votes
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Experience with GearBest
March 20, 2018

Is very good. I recived very fast my all ordres. GearBest support is very good. I dont like tracking information because is always unavailable, and i dont like application- i cant confirm my orders and i cant see messages

Date of experience: March 20, 2018
RU
1 review
0 helpful votes
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Excellent
November 26, 2017

Over the past two months, I ordered more than 30 goods on Gearbest.ru. High speed of dispatch, reliable packaging and very good prices. And thus still points for the discount on the future purchases.

Date of experience: November 24, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443