"I buy a lot of item from this shop, camera, memory cards, smart wristband,... All items working ok. Best price, fast and cheap shipping, fast support. I totally recommend Gearbest."
Very good shop that i recommend. Huge variety of products with low prices. Usually the shipping time is fast if you consider that Gearbest ships worldwide.
Got delivered only items that I filled my order with, while all the basic ones were "not able to deliver" even if still listed as hot deals on the site.
And still await for refund...
Very reliable, both in security and in customer service.
I have never had problems buying at Gearbest, they always give me a favorable solution for the user
Gearbest was been my number one shop to buy gadgets from China since 2014! It takes one month for products arriving in Portugal, and the shipping channels are also very good!
Excellent i have ordered from china and us warehouses with no problems. Products are as described packed well. Their customer service is great fast reply and very helpful
Usually order from GB once or twice a month. Usually never have any problems with my orders but on the rare occasion I do, customer support always helps out. Will continue ordering from them.
I received items well packed in original packaging. No damage or anything else. The site has detailed descriptions on items and they reply to every question.
GearBest is my favorite online shopping site because it has the best deals for the quality items at a really fantastic price that you won't find elsewhere.
It was a very good experience. The products are as advertised, well packed, shipping is fast and prices are sometimes best you can get. Once the parcel didn't come, but I easily got refunded.
I consider myself as a heavy buyer and addicted to anything online. From my experience of shopping without any doubt GearBest is the best shopping store ever
The reasons I am with them:
- good offers for their prices;
- sweet coupons;
- nice bonus points system;
- fast mobile app;
- fast and customer empathy support.
Recommended.
:)
This shop has a big variety of items, but you can buy something which shows online, pay for it and never get it. The good think is that they refund fast, when they understand their mistake.
Great communication, fast delivery, products as described. I live in Greece and had no problems receiving products. Highly recommended! Very easy to use site! Good job gearbest!
Website safe, easy, fast and very efficient, recommended 100% I'm from Mexico and shipments have arrived in a timely manner, even sooner than expected, lose you fear, you will not regret it!
;)
A big choice, good prices. Fast shipping and good contact with the service.If you have not done shopping on gearbest.com yet, it's high time. I recommend 100%
After an ordeal with item not being received customer service finally came through... rep contacted me after seeing my review
Will give them a try again
Dear Linda,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contact us on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwarding this email to complaint group.
We will be always at your service.
Thank you for your kind understanding and support.
Gearbest.com
I bought many products from Gearbest, all of them came smoothly and the bags they use as packaging do not damage the product. Customer service communication is good
I am a customer who shops from e-shops since 2004.
When i orderd the first item from Gearbest i regognised that is the best china eshop.
Genuine items, fast delivery in the best price in market. When i had problem with an item (smart watch), they reply to me immediatly and refunded to me after the necessary procedures.
I am very happy that i have the opportunity to shop with the option EU express as an option, so i avoid extra tax fees.
I am a fanatic Gearbest customer!
I shops only from Gearbest.
Good store. Prices are applicable.
I bought a 9 - in - 1 Repair Opening Tool Kit. Order number: W**************
It's a month. You can use promotional codes. Points accrue.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Juli,
Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com