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Gearbest

gearbest.com
RU
1 review
0 helpful votes
Follow Anton V.
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Great service and fast shipping
January 24, 2019

Made a lot of orders there and everything is flawless. Shipping is good, wide range of products. Support time is very responsive. Last time ordered SSD for my parent's laptop. Came fast and works as should. They are very happy with it. System loads now much faster.

Date of experience: March 5, 2018
Portugal
1 review
0 helpful votes
Follow Diogo O.
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I want to share my experience with this website because it is truly amazing. The prices are the best, there are a lot of promotions every day and you can buy quality products that you'd pay much more in a physical store. I recommend this to everyone!

Date of experience: November 17, 2017
Ukraine
1 review
0 helpful votes
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Excellent
November 20, 2017

I have been buying at gearbest for 2 years. And I always find here a lot of great products at low prices. Many products have flash sales, furthermore the price can be further reduced using coupons and GB points. All my orders were quickly processed and delivered at estimated time, usually about 10-15 days. For all products, you can choose free shipping. All products that I received were of good quality and fully met my expectations. I will continue to buy from them and I recommend this store to everyone.

Date of experience: November 18, 2017
New Zealand
1 review
6 helpful votes
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Not worth the hassle
October 11, 2015

I purchased two cameras from Gearbest, and paid expedited shipping. Both were in stock at the time of purchase, yet the first item took 7 days to ship, and the second one took 17 days! Once shipped, the items took the maximum time allowed by the expedited shipping. When I wrote a negative review, it was removed. Their support was completely unapologetic, and didn't answer most of my questions. I won't make the mistake of dealing with them again. I have much much better experiences with most retailers like them, but they dropped the ball badly.

Date of experience: October 11, 2015
Lily L. Gearbest Rep
over a year old

Dear Mal,
We're extremely grateful for your constructive feedback.

We can not apologize enough for the inconvenience caused here.
Thank you again for bringing these matters to our attention.

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Best regards,
Gearbest.com

Poland
1 review
0 helpful votes
Follow Marcin F.
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The best online shop
December 17, 2017

I have been ordering GearBest for a half year now and have never been disappointed. Each shipment is sent in accordance with the description on the page. Everything is always very well packaged and I have never had anything that was damaged or incompatible with the description. The great plus is that there are many shipping methods (faster, more expensive and slower economical) and several magazines, and some of them are in Europe, so that we will receive the goods very quickly. This time I ordered electric toothbrushes and they are good quality and I get them very fast. I can recommend GearBest.

Date of experience: December 16, 2017
GB
1 review
2 helpful votes
Follow Mark L.
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Meh
January 5, 2016

Ordered on 17th December and paid for expedited delivery from the EU warehouse. It is now 2 1/2 weeks later but still has not arrived and now I have been hit with a 20% import tax bill as it has been shipped from China. Apparently it is in the small print that this may happen and you are liable. Guess that is why it looks cheap on their website.

Would not use them again.

Date of experience: January 5, 2016
Lily L. Gearbest Rep
over a year old

Dear Mark,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email to your ma****@******d.com with top solution.
Please check and give a confirmation back.

Thank you for your time.

Gearbest.com

Portugal
1 review
0 helpful votes
Follow Daniel F.
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GearBest Easy Shopping
December 24, 2017

Gearbest is a site where you can get the products you want at affordable prices. The best part is not being with different sellers but being with a single seller, this makes buying a lot easier because you just search by categories or product keywords select the item and buy it. Shipping options are abundant (registered, unregistered, priority and Expedited). And the payment can be made by PayPal or any other Credit Card company.

Date of experience: December 23, 2017
India
1 review
2 helpful votes
Follow Mahesh C.
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I am a gadget lover and love to experiment various gadgets. Gearbest is only place for all gadgets and get everything of best quality.
Gearbest gives the tough competitive pricing when compared to any other websites. I hail form India and the same gadgets are a little over priced when compared to Gearbest.
If you have patience to wait for 20-30 days for getting goods delivered its always better to buy it on Gearbest. I have never missed any of my packages from Gearbest.
Best part is Gearbest provides a photo of the package when they submit it to the shipping company. I bought almost 10 + orders from Gearbest and all my goods delivered with in 30 days.
Gearbest provides reward points for every action you do with your order. These points gives more option for discount while purchasing. User reviews with photos and videos boosts the confidence of the buyer, because buyer can confidently buy as its already tried by some one.

Overall superb site for gadget lovers at best price.

Date of experience: June 14, 2016
Singapore
1 review
0 helpful votes
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Only good things to say!
May 22, 2017

"I've been shopping at Gearbest for about two years now and, so far, I've got no complains. I've received almost everything in great condition. The only problem I had was with one smartphone, that came with the rear camera module dead, and by contacting Gearbest support and showing them my problem, they've refunded me part of the cost so I could change the camera. It went perfectly, just as agreed with them. I do recommend Gearbest to do your shopping online."

Date of experience: May 22, 2017
Germany
1 review
0 helpful votes
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I recently ordered from GearBest for the first time and I'm very pleased with the products and the service provided.

Shipping to Germany was rather quick via the Germany Express option. Even with additional insurance the shipping costs are still as low as a national package here in Germany (they also offer free world wide shipping but why not spend a bit more just to be on the safe side?).

The customer support was very nice and responded quickly. The products are all of good quality.

Over all I'm very satisfied with GearBest,
I'll definitely order from them again in the future.

Date of experience: November 10, 2015
RU
1 review
0 helpful votes
Follow Sergey C.
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Constantly ordering products on this site for the past two years. Last order **************898 was delivered in a month to Russia. One of the three items in transit was damaged. I contacted the support and the funds were returned to me. Also offered to send the goods again. Support answers within 24 hours. Often there are discounts, especially for regular customers. Good individual system of discounts.

Date of experience: December 22, 2018
Slovenia
1 review
0 helpful votes
Follow Jim J.
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It's a great store, i bought from them multiple times and products arrive as described and in time and most importantly for me is that they have the lowest prices for majority of products. Also if there are any problems, support team responds daily. I'm happy with them and will continue buying from them.

Date of experience: January 3, 2017
GB
2 reviews
3 helpful votes
Follow Sholto P.
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Fake delivery information (they claimed the phone had been sent via DHL, which was a lie), four months of automated and completely unhelpful responses, and a partial refund - even though the item was never sent. I've now been told I get the rest of my money back if I delete my negative reviews on Trustpilot. Not a chance. Gearbest is basically a fraudulent operation and deserves all the negative publicity it's receiving. I strongly suspect that the positive reviews here are also fake.

Date of experience: May 25, 2021
Belgium
1 review
0 helpful votes
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Bluboo S1
October 7, 2017

The item was as describe. Not the first time buying at Gearbest, always satisfied. Shipping to belgium usually takes 20 workings days. Tracking number available and not expensive at all.

Will buy again!

Date of experience: October 7, 2017
New Jersey
2 reviews
1 helpful vote
Follow Jax G.
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GearBest has great deals and availability of the items I'm looking for. When other sites don't have something, GearBest usually does. They have the best rewards program and always a coupon available if you look. I've shopped at other Chinese based online sites where prices are getting way out of hand. Gearbest has the best prices across the board. Sign up for the news letter to take advantage of their unbeatable Flash Sales a get even more amazing prices. Highly Recommend!

Date of experience: August 13, 2015
Turkey
1 review
0 helpful votes
Follow Onur U.
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Y2+ that I purchased on gearbest at first was an alternative to my mi band 2. However, by time, it found out to be different from mi band 2. Y2+ has oxygen, blood pressure calculator different from the other one. It has full screen whereas mi band has a small screen on the bracelet, Y2+ is much wider than that.
I purchased it with a price of 7$, it was posted via Netherlands Post and delivered to me in 2 weeks. It was a short time period for a customer in Turkey.

Date of experience: December 6, 2017
North Carolina
3 reviews
7 helpful votes
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Straight scam
July 16, 2018

This company is a straight scam. In the fine print they suggest you buy shipping insurance. If you did not your product never arrives. Then they say by policy they only refund less than half. Great business model, good pictures, take the money, refund half for over 100% profit. Do not buy from them.

Date of experience: July 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Michael B.,

Thank you for your comment.

Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html

We offer Shipping Insurance to protect your package against any lost or damaged shipments.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.

Best regards,

Gearbest Customer Service Team

Ukraine
1 review
0 helpful votes
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The best shop!
December 14, 2017

Constantly working with the store gearbest, only positive recommendations, always on time and at its best! Huge selection of products, fast delivery and responsive support! 5 out of 5! We will continue cooperation!

Date of experience: December 14, 2017
GB
1 review
3 helpful votes
Follow Khaled A.
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I have made an order, nothing came, no tracking. Sadly it was not through paypal so i guess they've taken advantage of that with me, the order almost doesn't exist, something like their customer service, they have no care for you or your product, as soon as they get their money that's it.
If there was a 0 star option i would have given it.
Moral: make sure you go through paypal, or even better, avoid using it. Awful service, awful everything. Honestly

Date of experience: October 22, 2015
Lily L. Gearbest Rep
over a year old

Dear Khaled,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or ticket number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

RU
1 review
0 helpful votes
Follow Alexandr S.
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I always shop at this store and always remain satisfied. The store is able to please not only the constant sales, but also the accumulative system of points, which eventually turn into a good discount. I also want to note excellent customer support, I've had a couple of times that, for example, I changed my mind about ordering this product and returned all money without problems. She also sympathizes with the fact that it is very difficult to run into a counterfeit shop because there are none, and if there is, it is clearly written in the description of the goods. In general, the store is worthy of attention! Almost all my purchases now I make here!)

Date of experience: July 8, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443