Is such a great pleasure to feel that your product is safe and having a customer service as fast and kind like gearbest staff is so conforting, everything was just in time and in great condition, plus, the price is one of the best online. Be sure to try them
For me the GearBest is worth the command and the best online stores. I already made many orders and everything arrived right and in perfect conditions. They arrive fast. Gearbest have the best prices there is in the online marketplace. Support is very good and fast. I highly recommend to anyone who wants to buy cheap and good stuff.
I will recommend for my family and friends! I am very satisfied with the shopping in GEARBEST store. Good prices, great contact, package well described and well packaged come to Europe after about 9-12 days. I constantly observe store promotions and recommend it also to my faily and friends. I would definitely still buy in this shop.
Really good products, fast delivery, well packaged, customer services answer within the day. Buying on this website is really easy, you are receiving points that could decrease the price of the product. The delivery is betwenn 15 and 20 days to send to France. Customer service is accurate and reliable.
Bought in the store MB - 102 Solderless Breadboard Kit and Xiaomi Youth Edition Piston Earphone 3. The order was sent after 1 day. The parcel arrived at destination after 30 days. Shop like me.
Positive:
Quick sent the order
Tech support always responds quickly
Low price
Good quality
Negative:
No
I recommend the store. I will buy again
I placed an order with Gear Best on 11 May 2021. The original shipping/delivery information provided was 7-15 business days with a fee of 26 USD.
After 17 days with no updates, I reached out to their automated customer service system. The automated system gave me a genic message regarding a delay from their "Warehouse", so I gave them the benefit of the doubt. After waiting another 11 days with no updates, I decide to contact a live customer service representative, who informed me the product was out of stock (not the issue) and will be delayed until Mid Jun (not the issue).
My real issue is that there was no status update provided to me at point in time by any automated system, GearBest, their "Warehouse"/Seller or anything. So I have "apply(ed) for a refund" from the seller (not GearBest). Which by the way means tells the seller can to "deny" my refund.
So this review is to serve as a warning for anybody. Before placing an order at this site understand that their website does not automatically inform you of inventory status as you place the order. Gearbest nor their Sellers will provide active feedback regarding the REAL status of your order. And finally to get a refund you have to "apply" meaning GearBest wipes their hands clean of the order once placed and paid and punts the responsibility it to their "trusted" Seller.
At this point I'm leaving my rating at 1 Start until either I receive the refund from their seller. If I do not receive updates or details regarding my refund.
~I bought a watch "Blue LED Car Watch with Arch Dial and Silicon Watch Band - COFFEE" This is fake folks! These are the reviews given by themselves. I ordered this watch and it's a toy. If you check in detail about the reviews in each of the photo the time shows same. It's the biggest fraud. My sincere suggestion is not to order and get robbed! Hope it might help someone at least! Thanks
Order number: W**************
Received the refund from GearBest!
Dear raj,
Thank you for your kind feedback.
It is never our intention to upset any customer.
Please see our warraty: http://www.gearbest.com/about/faq.html
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Gearbest.com
The best online customer service i have see is Gearbest. They will quicky respond to your issue & solve it as soon as possible, before i used to be afraid of shopping online, but after experience Gearbest i am no longer afraid. The payment mode is good & Secure. The shipping is cost low & fast delivery.
I have been doing very well buying on gearbest.com, I have found good articles and prices, the shipping cost is good and the best thing is that you can pay part of the purchase with the points you earn on the page, personally I have gone good with my purchases and I recommend 100% gearbest, excellent!.
I see that comments are very wrong for some guys, but for me it's a good review because i order a phone in eu warehouse and it makes 1 weeks to arrived at my house. So can i say that Gearbest is a bad site, no i cant. Can i say Gearbest is a good site yeah i can, cause i have troubles on my phone and they responds not so quicly but they respond to my questions.
Anyway their is some things that they could make it better but for now it's ok.
Overview
Gearbest has a rating of 4.2 stars from 10,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pascal,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center