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Gearbest
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Gearbest

gearbest.com
California
1 review
0 helpful votes
Follow Lakruwan F.
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I used to shopping with only in ebay but one day i thought to try with gearbest because there re lot of cheep items i saw, so i bought one item, item is good as they re describes till now i am shopping with gearbest so far they wont let me down they re custom care is perfect and i am 100% satisfied with gearbest.

Date of experience: July 20, 2015
Ireland
1 review
0 helpful votes
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Great variety of products at good prices
August 1, 2019

I have multiple experiences with Gearbest, i have order multiple times from gearbest. Cables, toys and other stuff, i was very satisfied with the shipment, product quality and customer services is at high level.
Highly recommend. They have very often promotions and i have bought many times one of those products which i have monitored for couple of days.

Date of experience: August 1, 2019
Canada
1 review
0 helpful votes
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No loyalty
June 25, 2017

Do not order from gearbest. I ordered a cell phone and when i realized I ordered the wrong one I sent it back. Gearbest then said after two months that it didn't receive it. However they said they would issue me a $50usd refund even though I paid over $200cad for the phone. When I said ok to accept the $50usd they then changed their minds and said they would instead give me 200 points which is equivalent to $1 usd. This is their way of showing how much they care about retaining customers. What a joke. Do not buy from these guys.

Date of experience: June 25, 2017
Lily L. Gearbest Rep
over a year old

Dear Cornell,
We are sorry to hear that you are experiencing some issues.

We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

GB
1 review
0 helpful votes
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**************504
07/01/2019
Fast delivery, good communication and lots of products to choice. Thank you gearbest!
This product is AMAZING for the price. I have one and it works GREAT. I like that it is small and good looking. The ability to use voice control on it is great. I like that I can view and download the captured video right into my smartphone wirelessly through its built in WiFi.

Date of experience: July 7, 2019
Brazil
1 review
0 helpful votes
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Excelent store
February 26, 2018

Excellent store, with the best prices, send your goods very fast, with several shipping options of the product. After sales service with fast and efficient service. Super reliable store recommend to everyone.

Date of experience: February 24, 2018
Ukraine
1 review
0 helpful votes
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Gearbest the best
January 26, 2019

Basic facts about Gearbest after that as I bought and more than 143 commodities.
- Really pleasant prices in a division (Deals Gadget, Flash of sale and other thematic actions)
- The best service of support that I when met sky in the internet shops that helped me at 100% situations, even when I had problems with a custom.
- All spores, that the constrained (damage of commodity, not delivery to the commodity, defects of commodity) decided on benefit
- Gearbest the return of money when the parcel was not delivered, 11 cases were with me (regardless of the cause).
- Delivery of commodities to Ukraine on the average to 27 days, Ukraine of priority mail to 18 days.
- GB of points another good possibility to economize to 30%

*All higher described can confirm a comfortable for you method.

Date of experience: January 1, 2019
Spain
1 review
0 helpful votes
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Nice service and helpfull assistance
April 2, 2018

I bought a Huawei Honor band 3, the package and delivery was excellent, it arrived before the estimated delivery date and was in perfect conditions.
Secure and easy payment system and helpful support service and assistant service.

Date of experience: April 2, 2018
Lily L. Gearbest Rep
over a year old

Dear AlvaroEsteban,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Australia
1 review
2 helpful votes
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The price is normal and the waiting period is extremely long, 50 days has passed and they cannot track my registered mail from the first day. Even when you purchase the item, it shows 25 days maximum in the website, they would not take your seriously until 62 days has passed. I asked them why, and they said it is their rule, take it or leave it. Especially the customer service officer Arlene, she seems my concern is actually a bother. THEY WOULD NOT TAKE ANY ACTION before 62 days. Dude, if you would like to purchase something from their website, make sure you would not use it in 3 months. I write this because it is my second time to have difficulties with the delivery. What frustrated me is the customer service, Arlene never gives you a $#*!, no respect.

Date of experience: April 21, 2018
Lily L. Gearbest Rep
over a year old

Dear Customer,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Chile
1 review
0 helpful votes
Follow Diego E.
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A technology site that gives you several ways to buy and also several ways to send the products to the destination.

In addition to the above mentioned they make you discounts for buying with your mobile application.

Date of experience: August 11, 2017
Portugal
2 reviews
19 helpful votes
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Great experience, fast shipping, very good and competitive prices, very good quality of the products, great support, safe payments. My first experience was excellent and I recommend Gearbest to all my friends.

Date of experience: August 21, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443