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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Hello,
I ordered on the 25. April 2017 the mobile phone. I didn't receive goods. Today ist on the 30. Juni 2017. The delivery time should be max. 25 days according to e-shop. I want back my money but gearbest returned me nothing.
BR
Ich möchte euch meine Meinung über Gearbest nicht vorenthalten. Ich habe schon mehrfach dort bestellt. Sei es Spielzeug, Tierzubehör, Handys oder Tablets. Bei jedem durchklicken durch die Seite findet man neue tolle Angebote bei denen man zuschlagen möchte. Die Lieferung erfolgte bei meinen über 10 Bestellung bis jetzt immer problemlos. In der Regel kommt die Ware nach 8-10 Tagen an. Wählt man die voreingestellte Versandart von Gearbest aus, so hat man auch mit dem Zoll nichts am Hut. Zollgebühren wie manche Leute es hier beschreiben, treten nur für die ungeduldigen unter euch auf, die eine gesonderte Express Versandart wählen. (Dies steht auch in den F. A. Q., das bei Expressversand Zollgebühren entstehen) Also bevor man negativ schreibt, Informationen lesen.
Das Supportteam ist immer bemüht einem bei Problemen zur Seite zu stehen und stellt einem mehrere Vorschläge zur Lösung des Problems vor. Bis jetzt konnte alles zu meiner Zufriedenheit gelöst werden.
Alles in allem kann ich Gearbest jedem empfehlen ohne dabei ein schlechtes Gewissen zu haben.
First time using this site and i have to say that i very impressed with the service fast delivery, Cant wait to order more from this site. I order a fidget Spinner and im a happy camper with this site
I met GearBest on Facebook and the first order i was afraid, but after the first buy, i realize how the store is so perfect. I lives in Brazil and we have problem with the long time of delivery but Gearbest was so quick, so safe, and the products are original and with a very lot quality, since then i buyed a many times with them and i recommend the store for everybody.
Don't be afraid to buy with them, the store is amazing, the products have a lot of quality, the order is very well trated and them send to you a e-mail when order is send to you.
I ordered many products from the Gearbest store. The arrival time of the first order was over 60 days, and the pharaoh made the trouble without any trouble. I buy the order very quickly when I buy shoes. One of the best features of the Gearbest store is the excellent speed of communication and the value it gives to its customers. They also sell very high quality products. Besides, if there is a problem with your product, there will be 1 year guarantee period. So they are returning your money. The products are quite cheap and even very tempting to try.
If everything is missing, Gearbest in summary;
-A website that you can shop with confidence.
- It's a business that sells quality products.
- One year warranty on products.
-Fast shipping.
-Customer happiness.
Minhas compras na Gearbest foram todas satisfatórias, chegou antes do prazo determinado no site, bem embalado, acompanhei todos os passos da minha encomenda, sem contar o atendimento especial que tive. Tem uma variedade enorme de produtos e bem organizados por categoria, sem contar os preços que são maravilhosos principalmente a taxa de entrega. Recomendo a todos que ainda estão em duvidas para fazer alguma compra no site, GearBest é simples, rápido e seguro.
I think it's the best web shop because it has a vast assortment and is very cheap.
I've bought so many items all the time with ease
I have made a number of purchases on Gearbest and I've had great experiences. Bought some great tech and spent so little compared to big name brands. I spend hours every week looking at their website and could spend my whole paycheck there if i didn't stop myself lol. Amongst other things, I've bought 2 phones and 2 great bluetooth speakers and would encourage anyone who loves a bargain to try them out.
Na minha primeira encomenda tive que esperar 2 meses por ela. Estava já nervoso se a iria receber ou não.
Contactei o serviço ao cliente e fui tratado de uma forma que em mais nenhum site de compras online o fui... IMPECÁVEL. Eles dispuseram-se a fazer um reembolso na hora ou a aguardar pela encomenda. Resolvi aguardar pela encomenda... Chegou e vinha tudo impecável.
Para mim o melhor site de compras online que há no momento... Boas marcas e melhores produtos.
Recomendo... Já comprei lá produtos electrónicos, ferramentas, cortinas de banho, tudo...
I buy a tablet in GearBest website
They ship to me a damaged tablet. It Random shutdown without any reason.
Once i receive the tablet i contact immediatly the support by tickets. They arrested the situation. They try to refund me 30USD or points that i dont need for nothing
I envite to garante and they say that the item cannot be repair
They offered 100USB or points that I dont want nothing
I just want a new tablet or a full refund
What they propose is not in the terms
Dear Pedro,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Gearbest.com
Why I want to tell about this store. Yes, because now I make purchases only on gearbest. Recently I ordered Original Ehpro Billow V3 Plus RTA. The price is 1000 rubles. Not in any other store for such little money and very fast delivery this product is not buy. Support service. Veneral for the ten-point system, I would rate this store for 10 points. Young guys from gearbest. Buy from them and not when you will not regret.
I have bought Xiaomi products at Gearbest site and I have a very good impressions about their service and customer support. The products are originals and have a good pack. Delivery to Belarus is a very quick. Also I like a full description and correct specifications for tech products at their site and also faq with possibility to ask questions to support. Recommend for all.
Great online store, very efficient service, years I buy on this site, I have never had problems, always available. No problem even after-sale, always available.
The prices are also very good
I have buy some things on Gearbest and until now zero problems, when i need a new gadget i buy from gearbest, is a no brainer.
Gearbest es una tienda en línea muy bien organizada, he comprado un número grande de productor provenientes de la tienda y me ha ido muy bien.
El equipo de soporte es algo que hay que destacar de la tienda ha dado soluciones muy buenas a todo problema proveniente de algún producto o envío, tienen un trato muy amable y acertado, es un gran equipo.
I found several products that was looking for with the best price among several other sites and after the purchase were posted the following days, within a few days were already in the destination country, delivery is very fast.
All products arrived in perfect condition and very well packaged, I never had any kind of problem.
I write this review to those who care about their hard earned money. Stay away from this company. They have a good crew in writing stories in internet. Most of the supporting reviews might be their own people. Take extra caution when you deal with this sellers. I bought a hom tom smart phone from this company. They said it will work with my provider in Canada. The product took extra long time to reach and it is not compatible with most of the Canadian cell phone providers. This company is not willing to replace or refund the product. They said they will give extra point in next purchase!? Be careful when you deal with them. Better avoid.
Dear Manoj,
We are sorry to hear that your product was not as expected.
We offer a detailed description of all our products on the item page.
Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent a message to offer solutions to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.
Gearbest.com
I always ordered my phones in europe, but i wanted the new xiaomi so i tried for the first time to buy from china. I choosed Gearbest because they had the best price. My phone arrived very fast, no customs and they also give me an EU charger. So everything is perfect! I would recommend it to everyone
So, in a month I had to go to the mountains and I did not have a towel. I was going to buy it where I usually bought goods on the Internet - on all the famous largest Chinese hypermarket (starts on A ends in ex). However, after searching, I did not like the price, it was too expensive. And then I remembered that there are other sites, so I discovered Gearbest. I am very pleased that I saved a lot and got an ex-towel.
A good product. The specifications of the product are according to the store description.
The LY 107S Smart Wristband has a rubber strap, very sturdy and comfortable, and it has a good locking system.
The bracelet is removable, and needs to be removed every time you charge the device. This may in the future cause bracelet break or slack problems.
The blood pressure measurement system is automatic, taking a measurement every two hours and saving the data in the device so that it is synchronized with the mobile phone through Bluetooth 4.0.
The sleep measurement system is automated and accurate. It will start measuring with little margin of error from the time you sleep and will stop when you wake up.
The heart rate measurement system is also automatic, it reads every 30 minutes and saves the data in the device until the synchronization with the cell phone.
The measurement of steps and distance also has good accuracy, and will synchronize with the cell phone generating charts by the time of day as you walked each distance.
Cellular tracking system requires (anti-loss) requires a continuous bluetooth interface, which may be a problem depending on the battery life of your cell phone, in case of use, the device will vibrate in your arm when you distance yourself by 10 meters from the phone (or when it loses connection with the device)
The store shipped the product quickly, and the delivery was within the agreed purchase time.
The product came packed well.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Customer,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest.com