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Gearbest

gearbest.com
Italy
1 review
0 helpful votes
Follow Flavio B.
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I recently purchased a pair of headphones (xiaomi piston 3) from the store.
I was very impressed by the speed with which arrived here in Italy (about 18 days) and the product was found to be original.
For reviews on the product search on google "Xiaomi Pistons 3.0 Impressions Thread - Head-Fi".
Shop really recommended for speed of product dispatch and product quality.
Order number: W************** on 28 / Oct / 15

Date of experience: December 30, 2015
RU
1 review
0 helpful votes
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Buy on Gearbest!
February 19, 2018

For a long time I ordered on another site, when I learned about the gearbest, I immediately decided to try it and did not regret it. In the gearbest there are always discounts on the goods, always if you want, you can find a promotional code for a discount on the Internet. I also liked the points very much and how easily they are piling up, with further purchase you can make yourself an additional discount for points.

Date of experience: February 18, 2018
Brazil
1 review
1 helpful vote
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Great purchase
October 11, 2018

It was the first time I made a purchase at Gearbest and was attracted by the good price, the purchase was made very easily, and the purchase was dispatched quickly.
As the store has nothing to declare, it is very good and provides an excellent service of sale and after sale.
The mair problem is the couriers in Brazil that upon receiving the order take to make delivery, but the store is not at fault.
I bought and will continue to buy with the gearbest!

Date of experience: October 9, 2018
Brazil
1 review
0 helpful votes
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My experience buying on gearbest
October 1, 2018

I've already made several purchases at Gearbest. I've always been well taken care of. The shipping is fast and vembem packed, the product is protected by bubble wrap, which prevents any damage during shipping. There is a lot of supply of good quality products.

It presents several forms of payment, which makes it much easier.

The answering service is quick, not exceeding 10 hours to get answers about products, payment methods, shipping and others.

I recommend.

Date of experience: October 1, 2018
Philippines
2 reviews
24 helpful votes
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Paid for DHL delivery and they split my order shipping one item by second rate company but still charged me DHL price. Follow up was less than satisfying. Will never buy from them again. Still haven't received my item and it was shipped 10 days before the one I received from DHL.

Ok after they found out I had written a few reviews they refunded me the entire shipping cost and the price of the item that was never delivered. I think getting PayPal involved help. Would I do business with this Company again, NO!

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Mark M.,
Thank you for your comment.
We are deeply sorry for sending your items in separate shipments. There could be weight and size limits for the packages, or late deliveries from suppliers.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
GearBest's FAQ: http://www.gearbest.com/about/faq.html
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
GearBest Customer Service Center

Poland
1 review
0 helpful votes
Follow Marek P.
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A cool store with good prices.
August 1, 2019

I have a Gearbest account for a long time. There is a lot of electronics that I often order. Orders are quickly realized, shipments are well packed for transport. It still has not happened that the goods arrived damaged. For more expensive orders, shipments are free. There is a very nice program to collect points that can later be used to reduce the price of a product up to 30% of the price. Communication with the service is good, they write back quickly, try to solve the problem and not ignore it. If a long time has to wait for a shipment, they always offer some compensation. I was ordering a lot of especially the phones that always arrived and they were what I ordered. I can recommend the Gearbest store which is trying to be better and better.

Date of experience: August 1, 2019
Australia
1 review
0 helpful votes
Follow Has Y.
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Warranty issue
November 22, 2017

Stay away, they don't honour or respect their policy, I bought light strip and it come faulty so i asked for refund but they offer 4 $ and i payed 38 for it and they claimed that the 45 days money back guaranty it has passed but it's not true it just 15 days it passed since i placed the order.

Update: they did a full refund plus 300 points

Date of experience: November 22, 2017
Lily L. Gearbest Rep
over a year old

Dear Has,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Malta
1 review
0 helpful votes
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Products Quality and Range experience.
May 27, 2019

I have been GearBest customer for years and I bought a lot of products such as smartphone covers and Switch console protective case.

The most favorite products I bought were three smartphones. All the brands are of very good quality with affordable prices.
The smartphones are beautiful and have much more features than any latest smartphones in my country. I really love trying every different brand and it is very exciting.

I highly recommend GearBest because of their constant high standards with their clients. I am constantly recommending GearBest to friends every opportunity I get especially when my friends ask me where I bought some of the products.

For me, I give GearBest, 5 stars because of their outstanding performance, I never had any problems with their top-notch service!.

A very happy customer!

Bernard

Date of experience: May 27, 2019
Latvia
1 review
0 helpful votes
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I am pleased with prices
November 30, 2017

At first time I was not sure. But now I only use Gearbest store. I am pleased with prices, discounts and, of course, GB points and the ability to earn. And Gearbest delivery is much faster than in other stores. I would like more choice of goods, but all important goods I can find in Gearbest.

Date of experience: November 29, 2017
Portugal
1 review
0 helpful votes
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It's a pleasure to shop online with Gearbest! I did two orders already (preparing to do my third) and everything went perfectly fine. Most of the products arrived, only one didn't and I got the refund without even asking or contacting Gearbest. In the website there is a enormous variety of itens and, the ones that I ordered always correspond to the expectations that I had. It's an website that you can trust 100%.
The only little con is that, sometimes the shipping time is too long, but It's totally worth it. :)

Date of experience: January 10, 2018
Germany
1 review
1 helpful vote
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Absolutely I recommend this shop! More than five months before the ordered and paid € 225 for the phone and I have not seen either goods or money! First the package lost, then found, nor was it then with the carrier, and finally the best after five months of like this "trade" offers a refund of half the amount paid or the payment of the other half for sending new phone... never again!

Date of experience: September 16, 2015
Lily L. Gearbest Rep
over a year old

Dear Tomas,

We're extremely grateful for your constructive feedback.

We cannot apologize enough for any inconveniences this may have caused you.

Could you please tell us your order number so that we can offer you a better solution?

Again, I am sorry for the frustration this has caused you and hope that we could solve the problem without delay.

Best regards,
Gearbest.com

Switzerland
1 review
3 helpful votes
Follow Francesco A.
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Gearbest has a wide selection of items, I bought quadcopter spare parts from them.
Prices are in general extremely attractive (including shipping) and in many cases you find everything you need, so it is not necessary (it was not in my case) to visit many different shops to complete your shopping.
I also find it nice you always get a picture of the package ready to be shipped, so you can double check the address is correct etc.

Date of experience: January 17, 2016
Brazil
1 review
0 helpful votes
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One of the best experiences with online shopping!
November 3, 2018

Gearbest has an extensive list of products and many new features in technology products. I really like how they expose the products and how you can check the reviews of other buyers. The products, in general, are of good quality and have their specifications well detailed. The support is a very strong point, any question or problem you can solve with the Gearbest team in a very short time. The site is excellent!

Date of experience: October 30, 2018
RU
1 review
0 helpful votes
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Wotofo SERPENT SMM RTA
April 15, 2016

Good processing of parts and quality in general, rich equipment: 3 glasses in the kit, spare orings and screws, coils, cotton wool.
Easy-to-use base on one coil.

Minus: it is inconvenient to unscrew the cap of the filling, fingers slip.

The store was well packed, everything came in the best possible way.

Date of experience: April 15, 2016
Ukraine
1 review
0 helpful votes
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Recently acquired Xiaomi Selfie Stick Bluetooth Remote Shutter Tripod Holder. Excellent self stick with tripod functions for a low price! Fast delivery for 10 days to Ukraine. Xiaomi products are always of excellent quality and Gearbest provides an enjoyable purchase.

Date of experience: December 6, 2017
India
1 review
1 helpful vote
Follow Salim K.
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Hi,

I purchased a product recently from Gearbest; KZ ED9 in ear earphones. I' m totally happy and satisfied with the product. My experience with Gearbest was amazing. If I had any queries regarding my order, I just opened a ticket and they would give me a useful response within a few hours. Moreover they did deliver on time or should I say before time. I had no issues with the delivery. Also they accept Paypal, so you dont have to worry with regarding to paying.
And most important, they have sales going on everyday and a lot of products there are useful. So, if you thin of buying somewhere from China- Gearbest is the one you should go for.

Thanks,

Salim

Date of experience: June 18, 2017
Germany
1 review
0 helpful votes
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The best e-comerce
June 3, 2019

Gearbest.com is a very good sales company. The Communication is very fast. Questions are answerde fast and with high quality. The items I ordered arrived very well packaged. I live in Europe and I recommend this seller. I bought many times from Gearbest and in my opinion it is the best e-commerce if you want to buy straight from China to avoid European prices. It is a little bit more expensive than other websites, but the shipping is much fast (mostly < 3 weeks from order to delivery) and the products are 100% original.

Date of experience: June 3, 2019
GB
1 review
1 helpful vote
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Do not buy from here!
September 20, 2019

Gearbest are great if you receive what you've ordered and all is well.
However, if you have a problem, customer service is absolutely appalling. No one thinks they will be the one that receives a Chinese phone instead of the English phone they ordered, which is what happened to us Gearbest are very good at taking your money, in our case our 13 year olds Christmas and birthday money, but are extremely dishonourable when it comes to refunding their mistake, they have made every effort to prevent a refund, latest is a partial refund in dollars when we paid in pounds, with us having to pay the to and from pay postage to Alicante. We thought we'd be okay and we'd get what we'd ordered, but if you look through the reviews, this is a common theme for people who try to return products. Remember, it could be you!

Date of experience: September 17, 2019
Lily L. Gearbest Rep
over a year old

Dear Samantha,

Thank you for your feedback.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.

Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".

Gearbest Customer Service Center

Slovakia
1 review
0 helpful votes
Follow Piotr H.
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Reliable seller
January 26, 2019

I think Gearbest is the best Chinese online retailer out there. I have never had any troubles with them, thet sell good quality products, they ship usually faster than others and the few issues I had were resolved promptly. I can recommend them to everyone.

Date of experience: December 30, 2018
Michigan
3 reviews
4 helpful votes
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Cancelled order
August 1, 2016

I purchased an MP5 player from GearBest.com, and needless to say, I was excited to receive it in the mail. So, I checked my email for days, until I found a lovely note that said, "We have cancelled your order." So, I checked the link included; and yes, my order had been cancelled. But the weird thing is, the item was in stock to begin with; so, why advertise something that cannot be sent out to the customer? I'm very disappointed. Update: My order has been fully refunded.

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2016
Lily L. Gearbest Rep
over a year old

Dear Mizuki,
Thank you, we always welcome feedback from our valued customers.
Please note our terms and conditions: http://www.gearbest.com/about/terms-and-conditions.html
For the issue, it would be appreciated that you could check your ticket in your account to solve the problem.
Your patronage is important to us.
Thank you again for bring the matter to us.
Gearbest.com

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443