Kiwi.com

I bought a ticket for October 2022 flight but was cancelled by airline due to weather condition. I called the airline and was told they're refunding the money within 6 months and even provided me a refund reference number. And when I messaged Kiwi.com they said they had not received anything yet from the carrier up to now-June 2023! Clearly they are witholding the money and not even issued another ticket. They are totally scamming people out of their money. No services provided

Avoid this site to book ur airline tickets. First they failed to check me in and second at airport had to pay again for the luggage as they did not update my payment. Inspite of being promised a refund i have been denied refund for stupid reason. Completely avoid this site for booking.

I booked a ticket for my mum (citizen of Cyprus) from Vienna to Dubai with a two hour stop in Riyadh (Saudi-Arabia). As she arrived in Riyadh she had to pay an entry Visa to Saudi-Arabia and go through the immigration area, get her checked baggage and check herself again in for her next flight. The whole situation ended up with the chaos that she couldn't reach her next flight and we had to buy her a new flight to Dubai. She needed special assistance and the service was stopped in Saudi Arabia so we had to make international phone calls to Saudi to ask for the service again.
Kiwi's mistake was to offer the flight although it was clear that the two hour time would never be enough to reach the second flight.
I was always a fan of Kiwi.com but after this incident I will never book through Kiwi again and want everyone also to know that.

I bought a ticket with kiwi from Dallas to Germany, got to the front desk the day of the flight and was not able to take my flight because they (kiwi.com) bought my ticket with a different destination and did not notify me! I lost my flight and my money and the only answer that they could give me was sorry. They told me that they are going to contact me back and I am still waiting. Please please don't use this company, save your money.

This was the worst trip I have ever booked. I wish I would have read reviews before booking with this site. They did not update my original itinerary so I missed my flight. I had to pay for the hotel that I booked for the night and the rebooked flight was ridiculous. I had 4 stops vs my original booking which would have been 2. Getting a hold of a customer service representative will take you at least an hour along with the other 2-3 hours you will be on the phone with them. If you can help it do not book with kiwi.

When airlines change their flights they make you pay for new changes and no refunds on the one's you paid for. That is daylight robbery.
We all know they get some of the money back but they make idiots out of us to believe that they don't

In the past month I had two bookingswith Kiwi.com. During the first booking, Kiwi or the airline changed my flight without my consent. During the second booking, I got stranded on an island due to a typhoon and was not going to make my upcoming flight. Kiwi was unable to help me in both cases. Luckily, I contacted the airline directly each time and got my flight changed at no charge. I will never use Kiwi again.

My daughter booked with them Berlin-Nuremberg-Sofia 2 of Mai 2019. Because of the bad weather there were delete from Berlin, and the connection was lost, and when we tried to contact kiwi.com we discovered we can not contact them! The rest of the passengers received free tickets, free hotels and food, but no and my daughter! Because KIWI.COM did not respond at the phones what they give us. It was not offered any solution and the child was bought a new ticket. I did cancel the payment with my credit card. Never-ever Kiwi.com!

I booked a fight from Fayetteville, AR to Edmonton, AB which had 2 flights with a connection at Nashville. When I checked-in online a day before my departure, the airline called me and informed that the third party provider (kiwi.com) used a fraudulent method/card to make payment to the airline and my booking is therefore cancelled. I contacted kiwi.com and asked help with this. I was told by the Kiwi agent that they will definitely book an another ticket for me and apologized for the inconvenience. To my surprise, next morning (the day of my departure) I got an email by kiwi.com that they were unable to book a ticket for me and I was left stranded without any flight. You have the worst service and very unprofessional staff indeed. I will never book with kiwi.com in future and would also refrain my knowns from booking with you.

Dreadful. My account showed that I had no trips planned: even though I had paid. I tried for days everything suggested by FAQ's and chatbots. All their instructions were incorrect. Annoyingly one would refer you to the other. I needed to speak to a human to sort a very simple problem out to add an extra email too. Ther are no human operators or phone numbers that work. They say that there are. There aren't, they are lying. In the end I had to sort my check ins manually at the airports. I am a frequent flier and have never encountered a site like this before. So I you ever think that you could encounter a problem when booking flights NEVER BOOK WITH KIWI!

I booked the flight one way and the way back was not available anymore. I literally canceled the ticket in 3 mins and they totally me it's non refundable. Shame on you to have a business like that. I hope you as a business owner get to experience same thing to realize how hard it is to go thru this process.

My next flight got cancelled while I was mid-air on another flight. I found out when I landed. Kiwi refuses to refund and they are asking me to mediate and referee between them and the airline in order for the airline to refund them and then they refund me. They are asking me of proof-of-refund from the airline. Of course the airline will not give me a proof-of-refund because I did not book the ticket with them. This is not my responsibility since I have nothing to do with the airline. I bought the tickets from Kiwi. Making it extremely hard and refusing to refund the money. Clearly a breach of contract and against IATA and EU rules and regulations

You cheat the money? You offer invalid tickets and I can't travel but you have taken my money! You left an auto message about 3 months to refund the money but now almost 5 months still not receive the money!

I booked a air ticket through kiwi.com and airlines cancelled the flight. I have a relative in the airline and came to know the airline refunded the full amount and also have the proof. I only got a partial refund from kiwi and that too not in actual bank account but through kiwi credit. They informed they refunded whatever airlines refunded which is a lie I was cheated and hence please be careful and avoid using this kiwi.com for booking any tickets.

Bought a hidden city itinerary SFO-MUC. Flight was changed to SFO-FRA by airline, Kiwi first didn't respond, then only offered high-priced flights to Munich as alternative, even though they offered much better prices on their website. By the time I got a response out of them, those flights no longer existed. Terrible response time, don't support you when something changes, but try to cash in on you. Absolutely not recommended!

This company stole 367.00 from my bank account basically. I purchased a ticket through kiwi.com and it got canceled within 48 hours. Now, I got to dispute the transaction because Kiwi.com will not give me a full refund. Only a 10.00 credit. What kind of crap is that? I give up... everywhere I turn too i just get screwed over constantly. Now I got to try and get a hold of my bank in different time zones to try and solve the issue while being stranded!

TRICKY
Unfortunately, I was deceived in dealing with them. Two tickets was booked in October 2020, the cost of $ 1500. Before the flight, they informed me that the flight conditions were canceled. You have two ways to import a request from the airline and this takes a long time or we transfer you to your account with us and you can use it later and after 3 months I discovered that the transfer to my account is 117 $! By asking them the response, was this our system and you chose to transfer to your account? We know that the amount paid is large, but this is our system, and the response came after more than 4 months.

Bought tickets. Kiwi prominently guarantees your itinerary will be honored. The airlines changed the flight time. Kiwi did not honor the guarantee and I have to pay $1250 to get my family out of Israel. Kiwi is a scam. Do not use them.

I was to fly at the 12th of December 2022 and I unintentionally cancelled my flight ticket worth over €2.000,- bangs. I tried to contact their customer support multiple times and each time they refer to their "policies" when I try to ask for help. Even on their Facebook page they refer to their customer support which then again, guess what? Refers to their "policies". Don't trust these air flight bandits. They are not worth your money and your times.

The airline canceled the flight due to weather, they even issued a letter stating the flight was canceled BUT kiwi.com would not refund me. They are dishonest and I would advise anyone reading this to book directly with the airline VS going through this company since they have zero ability to resolve any flight issues.

I booked a flight to Europe last year and it was canceled within one month due to the airlines canceling all direct flights. Kiwi has deemed that non refundable, and after a year of waiting for a resolution I have received nothing back.

I bought ticket from Dallas to JEddah. A week before Kiwi.com sent me message with effected ticket and asked $500+ more money. Customer service is garbage. They dont assist and answer. It is a trash company, never trust them and buy a ticket from.

I had such a bad experience with Kiwi.com, I booked a trip to Greece, paid for 2 suitcases and had to pay again when I checked in. They have not refunded yet and said they will investigate and only then maybe pay $180 back! It's unacceptable and the airline checkin desk said Kiwi.com are known for this. They are quick to charge and not in a hurry to refund mistakes they are responsible for. I do not recommend using them ever again.