Kiwi.com

This company really plays with customers money, I used this service last January, big surprise! This company used a stolen credit card to pay for my flight! The blue company canceled my ticket and I lost my money! Do not use these services!

A year ago my flights were cancelled due to COVID. I followed Kiwi's refund procedure right away. They claimed to have contacted the airlines and were awaiting a reply from them. I chased them after six months and received an automated reply to be patient. I chased them after a year and again received an automated reply. I have no faith Kiwi ever plans to pay me back. Do not use Kiwi.

About 8 months ago or so, I ordered flight tickets to the Czech Republic via Kiwi travel agency. After completing the order I have not received any flight tickets. Later, I got a message as if the tickets issuing is in process. Since I've not got any tickets after an entire day, I eventually assumed that something went wrong. Therefore, I tried to get in contact with Kiwi by few emails that remained unanswered. It was rather troublesome to find a proper email address.
Sometime later, I've got a reply as if I had no scheduled flight.
In the meantime, I saw that my account was debit by about $450. I've opened a dispute with my credit card company that never matured. I claim the refund of my money for an undelivered service.
Best regards,
Jacob Scheinert
Mobile: *******879
Email: *******@netvision.net.il

I bought flights back home from my Asia trip long before the covid situation got bad. I had a layover in Italy and 2 out of my 3 connecting flights were cancelled when the quarantine started in Italy.

I booked last minute flights with another company in order to get back to the US and requested a refund for my cancelled flights from Kiwi.

I have been given the run around time and time again, and have an email thread with Kiwi that has been ongoing with no progress for 5 months now (I check in every couple of weeks).

I have called many times and when I was able to actually reach a person they were extremely unhelpful.

I will be contacting the Better Business Bureau and letting them know how this company operates, by stealing money from working class people.

When COVID started, my flight and my husband's flight were cancelled. My husband had his money back but not me. After nearly 3 years the company refund me 19£ when I paid 124£. During these 3 years I didn't stop sending messages but not answer. Because I haven't accepted the refund they have put it as a balance...
Embarrassing

OMG. If I was to name everything that went wrong with my booking and an alternate flight, I would be typing here until tomorrow!
Long story short, travelled from Europe to North America: non-existant customer service, require extra $$ for check-in luggage, failed to mention that Wizz Air charged for the carry-on luggage (yes indeed had to pay extra!), did not help EVER, or give reasonable explanation, horrible!
In the end, after all of the extra luggage fees, no money saved at all!
Save yourself grief by booking through Kiwi and book directly with airline!

They did not make the process easy. They add a false email address to your flight carriers making it difficult to access any changes or updates to the flight plan. All information goes to the bogus email and not directly to you. I couldn't make changes either or get an online boarding pass through the app either with a particular carrier due to kiwi.com policies. Do not book with them. It's not worth the hassle.

I bought a ticket MUC-SFO and paid on 2/6/23 (*******). I've contacted Kiwi.com 3 times (on 3/6/23,3/15/23,3/16/23) for PNR. The first time, they said still have a lot of time before my flight, so they'll take care of it. Despite saying this, after the second and third time contacting them there was still no resolution. For Visa purposes, I need the return confirmation for my flight. I am unsatisfied with their customer service.

I did a quick Google research before purchasing international flights through Kiwi's website and was pleased to find several positive reviews. Fast forward to 2 months later and I'm joining a 2,500 plus group: "Victims of the Kiwi scam" group on Facebook to try to figure out how to get a refund for my canceled flights. I later learned that they pay their employees to write positive reviews on different sights.
Their costumer service and policies are a joke. They offered me a $11 refund for a $1,200 flight. Save yourself the hassle and skip Kiwi.

This company is a scam! Don't believe the low fares! They will find anyway to keep your money and keep charging you for flight changes! They haven't refunded thousands of dollars to me for flights that were cancelled due to Covid! I wouldn't recommend to anyone!

Horrible customer service, I had booked a flight and just few hours later found out my brother in law passed. I called to cancel, and unlike other sites to cancel a flight for full refund within 24hours they do not have this policy. They needed a death certificate and proof of relationship? I could have on my own canceled the flights calling the airlines which was not told to me. Gave me a run around while I was dealing with a death in the family. I would never use them again nor would I ever recommend them to anyone.

Kivi is a business that is set to generate revenue and go to cheat for them is not a problem for them to explain: at the time of booking from the air supplier the flight was staffed but Kiwi still sold me the ticket and three days later reported that there is a problem,So make sure your friends book a direct line from the airline!

This is the worst booking company ever. Please please don't use their service at all. They are scams. 1. They will not refund your money, 2. They will show you different information on the website prior to your booking and then later change it less than 24 hours into your flight and then they will tell you that you need to make changes to your flight only 48 hours prior to your flight.

If I can put 0 for this company I would do that. I book flight from Las Vegas to Toronto with Flair airlines through Kiwi. The flight got cancelled and the crew informed us that we would get information for new flight without charge. However, I did not receive any information from Flair airlines so I called Kiwi for their help because I got the ticket from them. Instead of looking into the problem to help them, the representative who picked up my phone did not want to help me at all. She just blamed to the airlines and told me Kiwi had nothing to do with it and had no responsibility for it and asked me to call Flair airlines directly. I understood it was not Kiwi fault in the flight cancellation but she can look into the system to see why I did not receive any information from Flair airlines because my information to Flair airlines is from them. After this trip, I will never buy any ticket with Kiwi again.

I used Kiwi.com to book a return flight from Frankfurt to Toronto. The flight failed to be booked despite receiving confirmations. I was stranded at the airport and only received communication from Kiwi.com 7.5 hours after I notified them of the mistake. Kiwi.com continued to make mistakes as they booked accommodation on the incorrect date as I need to stay over night at the airport. Kiwi.com failed in their organisation and communication. I will never use Kiwi.com again and I would recommend those who consider Kiwi.com to not use their services. June 2023

Don't book through this company. They overcharge for tickets and don't pay to airlines what you paid for. The difference goes into their pocket. This company overcharged me for $716. Did not pay airlines for meal that wad included in my tickets when I booked. And lied into my face that this is what I booked.

DO NOT BOOK WITH KIWI. If I could have left a 0-star review, I would have. This is an absolute SCAM of a company. First of all, their customer service reps are trained to argue with anything you say that they and/or the company may disagree with. I've talked to about 4 or 5 representatives within the past few days and every single experience has been the same. Secondly, they robbed me of $126. I booked a ticket, only to cancel it not even a couple hours later because every company I have ever booked with allows you to cancel within 24 hours of booking for a full refund (which by the way is THE LAW IN THE USA) only to find out that I was given a $10 credit as a refund and am now being told that there's nothing they can do to help me. I've been absolutely robbed of my money and drained of my energy dealing with these customer service reps who seem to want to do nothing but argue with me. Do yourself a favor, save yourself time, energy, and money. Don't book with Kiwi.

Stay away from this company! The website is purposely faulty( auto-fill-in) so you pay extra in order to make changes to your reservation. I tried to change the name on the ticket and they canceled it without my consent and now they will not give me a refund. Getting a hold of them is very difficult and time consuming. I emailed them repeatedly and I was hung-up on after waiting 45 mind on hold. When I was finally able to talk to someone the about the mixup the only things she keep saying is that the airline does not give refunds. I am out $820.
Stay with the well known company and keep checking for lower rates. This company scams people that are looking for a deal.

Beware! They have taken my money and did not deliver the Ticket! Imagine you have to travel urgently and they say your card is suspicious and you need to wait days for them to verify its you! I use my card everywhere and never had any problem! You have been warned! Never use this company!

If the price looks too good to be true, it probably is. You book, they "experience a delay in booking", then notify you that "carrier has increased the price (maybe 3x)" while they tried to book you. The advertised price on the website remains unchanged, serving as a bait for someone else. Look elsewhere.

This is incredible. I can not believe this company cancel the flights and want to give only the 10 % of the cost of the flight! How is that fair with the customer. Additionally if you want to ask for reimburse they charge you 20 euros. WFT!. Horrible service, never will use this company again. I call customer care and it takes them 36 minutes to to answer the line!

The flight tickets I purchased through Kiwi.com were cancelled by the airlines when COVID first hit. I've been chasing my refund even since... it's been more than two years. The latest advise I received from Kiwi.com was that one (out of two) airlines refunded the money but not the other. I asked kiwi.com to give me the portion that has been refunded, but Kiwi.com refused saying that their policy doesn't allow partial refund. So I read their policy and found nothing in there to back up their story. I've been backwards and forwards with them for over two years and they keep changing their story and refuse to refund my money. So, in summary they have stolen my money. Terrible! Do no use Kiwi.com, they are thieves.

It would be a -10 if I could. Book flights, then they change the dates to flying out a day before, and return flights gets changed at one of my layovers to the next day. I cancel the flights because I obviously cannot make these dates work. Then they refu, d me $100 out of my $700 tickets. Kiwi can suck it. Don't ever book through them.