Kiwi.com

Kiwi will provide you a good price for international travel but they will not clearly inform you of baggage requirements. One airline may allow a carry-on and a bag to stow under the seat where another will only allow a single carry-on. Then one airline has a 10kg limit where the next one may have a 12kg limit on weight. Kiwi will not provide this to your so if you have 2,3 or 4 flights, you have to do ALL the analysis. I would never use their service again and would absolutely pay a little more and book directly with the airline or just go through AAA. I even paid for $89 annual membership so I did not suffer like this again as Kiwi ruined my European vacation. They changed my flights 5 times prior to the day of departure inevitably delaying my initial flight 8 hours and return flight 13 hours. Their customer service is not very good and has no real idea how to help.

This site is a SCAM, do not use! After booking a flight that was canceled, they refused to refund the amount. Upon investigating with the airline, a fraudulent card was used to make the booking. Terrible customer service, a complete waste! If a zero star rating was possible, it would suffice!

Kiwi.com is the worst place to get your ticket if I had read reviews before I book flight I would never ever book from this company totally scam pretty quick to charge your card but refused to refund. People be aware of this scam I would never recommend my family friends and anyone.If you want some money in your pocket never book from this. Worst service they never pick up the call. They don't have proper phone number to call.Be aware with this scammer never book my flight from them again. Half hour left from my flight but they refuse to get me a boarding pass I went to customer service and he said can't do anything to get me in. I asked him to rebook he refused to do so I came home losing $300 Worst place to book flight be aware.

So you have 2 options. Pay extra for another planeticket that they cancel and if that's cancelled aswell then good luck because they can then ask you for more money again. You can ask for a refund but ive been waiting 8 months now and they haven't even written an email.

I bought 2 tickets in kiwi.com but they didn't gave me 2. Ticket information. I bought new ticket for my second flight. I wrote them and they told me we will refund you. After one month and 2 days they told me we can not refund you. That's not fair. I don't trust them anymore. Be careful when you choose that liars.

They sold me a ticket with missing information. They give me the ticket as Toronto to Istanbul. But in fact it was part of a deal of trip Toronto to Istanbul to London. But the Turkish air line was rude too they didn't accept me because when the know I will be in Istanbul as final destination.

I booked a ticket from Mexico City, Mexico to Boise, Idaho, USA, with a plane change in Las Vegas, Nevada, USA. KIWI.com allowed 1-hr between landing in Nevada and leaving for Idaho. Because I was traveling internationally, after landing in Nevada, I had to go through customs and take a bus to another terminal - those activities require extra time. The time allowed by KIWI.com was insufficient and I missed my flight to Idaho!
When I use a company to book a flight, the expectation is that they will take care of the details (such as providing sufficient time when traveling internationally!). Also, I had to buy a $400 USD ticket with another airline to make it to my final destination. Because the airline that KIWI.com had used, did not have another available flight for 4 days!
When I asked KIWI.com to reimburse my fee (for their error) - they laughed in my face.
This company will never be successful. Just awful!

I found a ticket from Eastern Europe to Cincinnati with three flights (this is normal) for $300. Usually, on the off months I pay between $600-$900 and during peak months I pay between $1k-$1.2k. Reading all of the reviews, and having a horrible experience with BravoFly, I was 1000% skeptical and worried. I think I didn't have a bad experience because there were no cancelations with any of my flights since I bought it about 10 days before departure. I didn't have to communicate with anyone from their team, everything went pretty normal. My review is that they saved me money and I was able to get from point A to point B. I will definitely continue using them for my flights.

It is the worst. It is better not to use it.

I booked a flight between Tokyo and Manila. I then needed to reschedule and applied to change my flight reservation. I was assured that a receipt was issued for the difference and payment due to the flight change. A booking number was also issued.

I was then asked to submit my passport information via the message function of the app. Since it was the message function of the app, I was late to notice and by the time I sent the passport information, the ticket was already sold out and could not be changed. The original booking fee was not refunded.

If you don't want to have an experience like mine, don't use kiwi. You will waste your money.

The following is an addendum to my review after I wrote it once.
They say in their reply that they will respond as soon as possible, but there is no follow up after that. This is a really bad company. I really don't think you should use this travel agency.

I have been waiting on a refund from Kiwi for 11 months now. Alitalia and EasyJet have refunded Kiwi however Kiwi have, until about 6 weeks ago, been telling me that the refund process takes some time. Now, in the past 6 weeks, they are refusing to respond to my messages. They have now been in funds for several months and are holding those funds. I suspect they are doing this with a number of clients to keep themselves solvent. It is a blatant breach of bankruptcy laws to continue to trade whilst insolvent. Appalling... I plead with everyone that, until such time as the banks propping up this company are left with no option but to call in Kiwi's enormous debt - DO NOT BOOK WITH KIWI!

Promised over last 2 to 3 years, a full refund, I never received any and lost 2 tickets for my daughter and I to fly to Melbourne and back return...you kept my money...I now would like 2 new flights for my daughter and I to fly and you should pay for this with the offer of flughts

I booked a flight 1 stop flight with a short layover. About 2 weeks after I paid I received an email saying my flight had changed, log in to see. All I could do was acknowledge the change. Turns out because I acknowledged the change, I'm locked into the 6 hour delay. Paid to leave in the afternoon, shirt layover arrive home in the evening. Now we leave at 8 in the morning! And board the same afternoon flight, to arrive home in the evening. Kiwi is not helping. The airline is Wyzz Air. I've booked with Kiwi before, no layover. I won't use them again. Dishonesty at its finest.

Before we book the ticket, we asked is it possible to fly with a puppy and they said yes, it is totally possible so we bought a ticket and they said we can't bring a puppy... this is a Scam! We asked the cancellation, and of course they said, we have to wait for 30 days and it is not guaranteed that we will get the refund... What is wrong with them? Never ever again!

Kiwi.com is by far the most nightmarish experience I've ever had with a 3rd party travel site. My flight was cancelled due to COVID-19 (not Kiwi's fault), but they are telling me that there is not a guarantee that I will get 100% of my money back, and that if I see anything, that it will take three months to process my refund. Three months. Are you kidding me? I called the airline directly, and since Kiwi's Visa card was used to process the transaction, the airline cannot refund it back to me. This is little more than theft, and I'm astounded that they are still in business.

It's very bad,scammer kiwi travel app do not ever to do any booking with it
I have very bad experience when I had booked with kiwi app,its end uup so costly alot more when you doing booking with the the airline

I booked two connecting flights with Kiwi and was very apprehensive. As one of the airlines was Eurowings, it was 40 minutes late, which greatly lessened the chance of making the next flight as there was only 90 minutes between them. Kiwi warned us of the delay and they offered alternatives or complete refund. In the end we made it!

Terrible company and rubbish customer service. I booked flights for me and my dad and when i tried to change flights no one got back to me through the help desk even when i sent lots of messages. When i could finally call and get through 14 day before i could fly again not every helpful looks like i won't get my money back now. I definitely won't be booking with them again and will book my own flights next time! I would advise not to book with this company and do some research and book your own flights and hotels.

I try to purchase a air ticket and they never confirm the ticket, but took my money from my bank account, is no way that you can speak with a person by phone and they don't want to return my money now when they never give me the tickets, now they said I have a credit. This is very unacceptable and I don't know
how they can operate legally because basically they stole my money and now they trying to force me to buy from them when they never give me any tickets and I never cancel anything. Don't buy anything from then.

I booked flights and received an email with the wrong flights on it. I am 100% certain I booked the correct flights, but the confirmation email was wrong. Kiwi are refusing to accept that there is a problem with their website. Their customer service is absolutely shocking. They keep repeating that the flights are no -refundable, which I know, but I did not book the flight they sent me. I have repeated myself 14 times now that they are the wrong flights. They just keep repeating that that's the flights that were booked. 10 hours so far on the phone and I'm no further forward.

I need to share a shocking experience with Kiwi.com - AVOID THEM! They took my money.
I booked a flight from Tel Aviv to Copenhagen through Kiwi.com a few weeks ago. The airline (Pegasus) canceled it due to the war in Israel. Due to the fact that the airline canceled the flight, a full refund is always being issued in this case. Kiwi.com already got the money.
So what Kiwi.com is now doing? Saying that Pegasus Airlines paid them only 78 USD - a complete lie! I paid more than 900 USD for two tickets.
In other words, Kiwi.com is stealing my money and they know that I cannot ask Pegaus to share with me any information because the booking is under Kiwi's email and not mine.
Kiwi.com, I'm waiting for your response. If I don't hear from you soon, I'll have to take this further and share my story everywhere, maybe even go to court.

Bought a ticket from FLL to DC and paid it with PayPal.
Received and email saying they need payment verification. Had to go through questions like: "what was the purpose of your trip", or "where are you calling from"? (do this questions help to verify the authenticity of my payment?)
They told me they will need 4 hours to approve the payment and they will send me a notification. Never received a notification, instead (10 hours later) I received an email notifying me that the price of the ticket had changed.
I called them back to find out if the payment was finally approved. The answer was "yes" but I need to pay the difference of the new rate. Are they kidding me?

Kiwi.com looks to be totally fraud. I booked a ticket with them and airline told me that there is no such booking. The customer support is not accessible. I had to buy a new ticket with double the price of original ticket on airport. When I went to file a complain in BBB in USA, kiwi is not even listed there. They are a

Was supposed to fly to Spain from Denmark today but Kiwi.com never finalized the reservation. Couldn't check in online and was told to do it at the airport only to find a sold out flight and no record of my booking. Spent 5x the cost on another flight and no explanation from Kiwi.com.