Kiwi.com

We bought a ticket from them which was cancelled by Turkish airlines. We were happy for any alternative flights and Turkish airline was happy to provide one. However, Kiwi.com was requesting an additional £400 for an alternative flight, even though Turkish airlines was providing it for free.

After emailing back and forward with kiwi.com and writing my bad review to
All kiwi.com website Lucie (from kiwi.com) took her time and deeply investigated my
Case. Make my story short I end up with a full refund after all.
I wanna say thank you to Lucie for her dedication and time.

This is the most dubious website I have ever transacted with. I am out of over $1400. They have a refund policy then they said that they cant refund because they already gave the money to the airlines which they didn't disclose to me. They then asked me to call the specific airlines who basically told me to get in touch with kiwi. So I got the round around.

We booked tickets for a flight and at the time of booking it said we could add checked bags after booking. When we went online to do this it would not allow us to add checked bags even though we can go on the airline site and they allow them. After a lot of research to find a contact number we called them and the told us we could cancel the flight on line and we may or may not get a refund. Save your money and use a different site!

My family and I booked round trip air travel from the U.S. to Brazil. At the last minute our itinerary was changed by kiwi and we had to pay extra for the alternative flights. The original itinirary included checked luggage and kiwi was trying to have us pay additional fees on the alternative flights. It took nearly a week for them to admit that they were double charging. Upon our return, I deleted my account on kiwi. I strongly recommend to stay away from using this deceptive and untrusty travel site.

I applied for a refund for a flight in May. In July I was told that it takes 3 months to get a refund and that I cannot be given an update. They blamed the airline for being slow to offer a refund, then claimed that the company has so many claims that it takes 3 months, then I was told that I should have paid for refund service if I wanted better service. There was no commitment to returning my money even in 3 months. This is clearly not a reputable company. I would suggest buying elsewhere regardless of the potential savings.

Same as the rest of the reviewers. They have a beautiful website but behind it they behave like scammers, zero absolutely zero help to get my money back for canceled flights due to COVID. I will never book with an online agency again. Always go directly to the airline's page.

Zero help. Kiwi scammers.

That's the worst company ever. You will never have your money back, if something happens with your flight. They will lie to you till than can't make up something new. That's the biggest scam I have ever seen.

Can I rate this company 0 instead of 1 star?
Please do not buy any flights tickets nor trips with kiwi.com. You are gonna be excited for the low flights prices but at the end of the day you are going to get scamed. They sell you the ticket, after a few days they send you a message saying the fight was cancelled, they are gonna offer you other flights, more expensive than buy with the own flight company, of course you won't accept it. They are gonna advise you to apply for refund but the refund you are gonna get is much less than what you pay for. This company is not trustful. Do not get scamed by them. Be smart and stay away from them.
Please report fraud. Together we can help Millions of people to not lose their hard money.
https://reportfraud.ftc.gov

I paid for connected flight for 3 persons. Kiwi.com charged me for 3 persons but gave as only 2 seats and an infant! I specifically paid for 3 people so my 22 months old can have his own seat but hey took money and didn't book seat for my child! Absolutely disgusting! Things got even worse when I added baggage and bought Cabin baggage but they charged me for baggage assistance at the airport as it is connected flight! I bought CABIN baggage so I don't need bloody assistance at the airport!I wouldn't recommend Kiwi.com at all. Good advice just use their website to find flights and book it directly with the airline.

Part of my trip was canceled. They asked if I would like to cancel or choose their suggested alternative trips. The alternate was way more expensive so I canceled. That was way back in July. It is now September but I still have to receive my refund! The trip was for 6 people in Europe.

Please dont book tickets with Kiwi.com. The dont refund the money if you cancel ticket even a week before giving bull$#*! reason that the airlines doesnt give them refund. How is that possible. Such a common issue. Its a scam. Zero rating

I booked 5 flights to Europe from Asia with a child, our flight was delayed so connection was delayed, Kiwi arranged overnight hotel and rebooked flight all for free, very happy with service with Gilbert during a very stressful moment. Thank you

DO NOT BOOK WITH KIWI COM!
My flight was cancelled due to weather in December. Although I purchased flight insurance, they simply cancelled my flight without the option of rebooking me. If I wanted to rebook it was going to cost me $5000! For a 5 hr flight, originally $1000 (xmas prices). The airline confirmed they had sent the refund to Kiwi.com two months ago and kiwi continued to deny they had received it. It is over two months now, and they have since disconnected their phone lines so there's no way of contacting them. I finally got confirmation that the refund is "being processed, but in a different department and there are many factors outside of their control so they are unable to give me a timeframe for when I'll receive the refund"
The flight was $1000, I never took the trip and now I'm paying interest on my credit card, while Kiwi scams everyone, withholding their money for as long as possible.
The worst company I have ever dealt with, they're corrupt, don't use them!

Hi guys, I was also a victim of this horrible company. After fighting with them for 11 months I won my case.
1st advise: don't wait for their delay of 90 days, cancel the transaction with your credit card ASAP.
2 advise: Don't waist your time talking with them, they know they're a fraud and sleep well at night.
3rd advise: I'm canadian so I couldn't be protected by my laws since they don't have a physical address on my theritory. However, THEY HAVE to respect the laws in their country so I contacted the
Czech republic consumer protection office and they forced them to refund me in a week.
Hope it can help you :)

I booked a flight and locked pricing in, emailed 5 minutes after asking for support as there was an error in the booking time. The email indicated I needed to send to another email address, I did. I got another response saying "this email address is invalid" please use another. Then attempted to use the chat service. No response. I emailed a number of time and no response. I finally received an email indicting I need to finalize my booking and the deposit / changes are non refundable. I called to share the documented background and they were nit helpful at all, and essentially charged me card.

Do not travel with them, it is a scam, they are not respecting consumer rights, they are no transparent, they are hiding conditions and not refunding the money. Beware
Despite the fact that I had a insurance... don't use them

I am extremely disappointed with Kiwi.com. I booked a flight through them and it was cancelled due to the airline, however, they were unable to provide me with a suitable alternative flight within my budget. They offered me a refund but it would take approximately 3 months and there was a 20 EUR handling fee. On top of that, the baggage fee I paid for the original flight was non-refundable. I was very frustrated with the lack of customer service and the lack of options they provided me and I would not recommend using Kiwi.com to anyone.

I booked 3 tickets from San Diego to Vegas on 5/12 on Allegiant Airlines and accidentally booked through this company, KIWI.com, on Kayak. The airline canceled all flights out of SD that evening and we were left stranded at the airport with no other flights going out that night (that's another story). Long story short KIWI.com, 3 months later, are still stating that they have not received a refund from Allegiant. Our money was refunded from the airline on the same night that our flight was canceled. This is a sham company who are just ripping people off.

When I went to do my check in at the airport, the employee from the flight company could not find any reservation with my name. The reservation was made in another person name! I lost my flight and they didn't give me any solution

I just came back from Mongolia, my trip came through Tokyo Japan. When my flight arrived in Tokyo I was taken from my flight by the airport officials and informed that I must buy new tickets on a different airlines because Kiwi.com had booked me on a domestic flight to Hawaii and that I do not have a Visa to enter Japan to get to the domestic terminal. I ended up buying a ticket on Hawaiian air for $1094 to make my connecting flight. Kiwi.con informed me that does not quantify for any refund.

I wish I could give negative stars here. They are a 3rd party site and so your flight is guaranteed to change. When it does, regardless of how much you paid, they will offer you 10 EUR as an alternative. I booked a $1000+ flight, it got changed, so it didn't align with the wedding I am in, to cancel it, they literally offered me 10 EUR and no option to move. This is the biggest scam in air travel.

Make sure you call them before you leave the online check-in up to them. One time they check you online without your knowledge, the other time they do not check you online at all and you are required to pay airport processing fee which could amount the half of the ticket price.