Kiwi.com

I used them twice. 1st time no issues, 2nd time I was charged $25 becasue I missed the window for entering my Id #. Not only did I enter my Id # but they had my info from my preious trip which was 2 months prior. Rediculous!

Absolutely terrible service from Kiwi.com - it took me 4 months to receive any refund and they only gave me 1/4 of what they gave my friend (hundreds of dollars less) in the COMPLETE same situation. It took for me contacting the airline myself and having proof for them to acknowledge that the airline HAD actually refunded already the money - stating continuously to me that they were waiting on a reply from the airline. DON'T BOOK WITH THEM, they ruined my holiday and the following four months.

Took our money for flight to riga.within 24 hours cancelled twice.wanted 216 pound for the other 16 options tried to cancel as we were within time frames as flights in ten months.wont give codes wizz air need to cancel as ita confidential despite admitting they use fake details not my own ha.liars illegal and fraud
DO NOT BOOK AS THEY ARW THIEVES

They are doing no sense just need money and that's it but they better disappear on internet because I'm doing all what I can to catch only one of them and put it to the gel. $#*! you kiwi

THE BIGGEST SCAM COMPANY THEY STOLE MY MONEY DO NOT BUY FROM THEM, 6 MONTHS AND I AM STILL WAITING FOR MY REFUND DO NOT BOOK WITH THEM! YOU CANT EVEN CONTACT THEM I WILL BE TAKING LEGAL ACTION AGAINST THEM

DO NOT USE KIWI FOR ANYTHING!

This company is horrible. Their customer service is subpar, and after booking a $1,000 trip with them and after being promised a refund, I have yet to receive one and it's been over 5 months since my request. This is unheard of and quite frankly, it's unwise to hold on to someone's money for so long. Please fix this issue.

My flight was cancelled in February 2020, and one of the staff members promised me that they'll give my money back within 6 months. That $#*!ing 6 months is already gone, and I still haven't receive my money. I checked with the flight company, and I found that Kiwi.com ate my money. IT IS A BULL$#*!. NEVER USE KIWI.COM

My experience of Kiwi, when I had a connection problem, is as follows:-
Pathetically slow and inadequate.
They are cynical Scammers.
They are unconscionable Liars.
Avoid Kiwi at all times.

Terrible services, I booked a flight with this site and not only did they not follow through with the reservation but they also refused to give me my money back

Please do not book your flight with these people It is an absolute scam I paid too much money for my flights for myself and three children and then the airlines changed time so I miss connecting flights and then they hold you to ransom telling you that you have to pay five times the normal price for a connecting flight when it should be included and then they have the audacity to tell me that I didn't pay the additional fund for the kiwi insurance what a lot of rubbish please do not book with these people ever ever ever they are the biggest scammers ever and should not be operational and should be shut down.

I booked flights through this company for my mother, her flight path was London, Israel, Istanbul, and then Auckland.
On the receipt it showed that we had all of these tickets booked and read to go, but when she tried to check in for her connecting flight in Istanbul she found out that Kiwi.com had in fact not book her flight to NZ. She had no way of contacting us to let us know what had happened for the first evening she was there. During the days she was there turkey almost fell into a coup and services had been halted, Luckily she found some generous locals that allowed her to use their internet.

In the end it took me almost two days to get kiwi.com to book her the flight she had paid for, I obviously would have book a new flight asap but had no money. Like I said it took almost two days of phone calls, most of which I spent being passed around from one person to another, which seemed to me like they were just trying to ignore me until I gave up and went away.
Do not book your holiday with these guys.

I been trying to contact kiwi and get a manager to call me back o have no success, I need to reschedule a flight with a waver provided by the airline but because I bought my ticket with Kiwi I have to do it thru them it seems that I one is familiar with this situation or no one wants to help me and they are all giving me the round around method… please don't ever use Kiwi to buy or book your flight worse place ever…

WARNING! DO NOT USE THIS COMPANY
I paid for 3 tickets and had to change my flights 12 days prior to departure due to an issue with a visa for one of the party, I expected that I would be able to amend the booking dates for a fee and pay any additional amounts due to price changes. THIS IS NOT THE CASE WITH KIWI.COM, I will lose the full payment include baggage and insurance pre-paid.

This is a bad company to do business with, they have extremely restrictive policies and I advise not to use them, you will be disappointed. I only wish I had read the reviews prior to booking with them.

The people that work for this company should be ashamed of themselves, I hope the CEO has a terrible life ahead of him and any investors, Absolutely shocking!

Bought 2 flights with Latam airlines within Peru through Kiwi with 1 pre-paid checked bag for 2 people for each of our 2 trips. Each checked bag cost was $24USD so $48USD extra for each trip through Kiwi. Kiwi advertised checked bag fees as cheaper than through the airline at the airport. Upon checkin to the first flight we found out that Latam allows 1 free checked bag per person. We contacted Kiwi only to be put into endless email/phone loop for 2 weeks now. The plane tickets were cheaper through Kiwi, but checked bag fee was a lie - Kiwi charged us for something Latam gave away for free. Don't expect any customer care from Kiwi - you will never get anything resolved through them and we consider ourselves lucky that everything else was alright with the plane tickets. Will not use in Kiwi in the future.

I bought a ticket from them from A to B to A intending to buy B to A to B and now I think their website intentionally creates such situations because ANY change with them is impossible.
I ended up buying a second ticket and surprise!... this time the name and date of birth are wrong...
I triple checked before the payment click all was ok!

Kiwi customer service insisted on the phone to trust them and wait to hear from their "specialist team" but I still haven't heard back from them!
If I would have waited for Kiwi customer service my tickets would have been unusable!
This is happening while buying a second ticket for the same trip!
This company should be outlawed!

I ended up making the name correction directly with the airline which has on the website adds saying things like:
Buying directly from us means avoiding hidden fees!
Buy from us to avoid nasty surprises!
Buy from us and benefit from transparent operations... etc

The airline company was most helpful though and I got the tickets with the correct name and date of birth!
The last email I've received from Kiwi contains a reservation AND tickets, but on different names!
Same flight, same place, 2 different names, which from their point of view should mean 2 different persons on the same place... does not bother them!
I will never buy from them again!
Avoid Kiwi.com or better sue them each time they rob you!

My carrier anticipated the return flight by 6 hours, destroying my last day of the trip, BUT the carrier offered Kiwi a refund writing to the email address the create for your booking (I know this because the airline confirmed it to me themselves, and other friends who booked the same flight directly with the airline got the refund).
Although Kiwi policy says that, in such a case, FOR ALL FARES they will offer you the chance to take the refund or accept the change, THEY NEVER GAVE ME this chance and refused to give my money back. They insisted in treating my request as voluntary cancellation. So do not trust in what is written on their website, they will just rob you.

Even a 1 star review is more than what they deserve. They promise they would provide flight or accommodation for any delay or interruption but that's not as simple as that.
I was waiting in the airport for more than 3 hrs for their response, but they didn't contact back. So, I forced to book the next available flight next night, and also booked hotel by myself.
When they called after 3 hrs 45 mins, they said as I have booked by myself, so their policy won't allow for ANY refund.
The customer care representative mentioned that they have policy for provide accommodation (more than 8 Hrs stay) and fare for new tickets, but when I say to refund the amount what is cheapest in that airport and whatever the cheapest flight tickets he denied.
The customer care representative (Bilal) not even agreed to pass the call to his manager. He mentioned it's their policy to not pass the call to manager. So weird!!

I would prefer to buy ticket by spending $50 more with better airlines (AA,United, Delta, SW..) than book with Kiwi (Kiwi/Frontier) where one such incidence cost me $305.

Its been almost a year since they cancelled my flight and I still wait for my refund, they already got the refund from the airline but not issued back to my credit card, a bunch of thieves...

They like to steal peoples money stay away!

Dont recommend and watch out

I was given a no show when i did come to the airport but they did that so they can not grant me my refund.

I had a family emergency and couldn't continue the already schedule flight to Rome, so I asked for a refund, they didn't say anything just that, your flight is cancel and you'll receive 10.80 euros as a kiwi credit to be used in the future, they not only steal your money, they mock you saying such a thing, what am i going to do with freaking 10 euros? Scam artists, thieves, they are in the Check republic so they could sell americans stuff but can't be intervened by the authorities here in the US. DONT BUY ANYTHING FROM THEM! 500 dollars and return 10 euros back. Bleeping Chec republic, they are all bandits..

NEVER BOOK WITH KIWI.COM
NEVER BOOK WITH KIWI.COM They are the just terrible to deal with Our E tickets where not Valid to travel. After 45 mins on the phone to the customer support (JOKE) they hung up. After purchasing more tickets to fly on our holiday. Then to send alternate fights via email later on just a joke.
After contacting the support a further three times and all the auto response emails
Now they are dragging their feet on the REFUND? WHY!
I WILL NEVER BOOK WITH YOU AGAIN YOU ARE
UNPROFESSIONAL and EXTREMELY hard to deal with NEVER AGAIN IF there was a negative stars that would be my option.
I`m now in the process of the refund part - after being told via a customer service person that it would be straight forward its NOT.
I have provided receipts bank statements and the new tickets.

The site cannot provide a breakdown of flight ticket charges. Lack of transparency! Very disappointed! Didn't do the job they were commission fee for!

Terrible service do not trust. Have said i have flied when we were in lockdown when i hadnt even left the country. I have been badgering for a refund since easter and not even all my vouchers offered. There seems to be no proof of my request being procesed.

Scammers, do not use. About 2k ish has been lost to the company. I would not even give it a star