Kiwi.com

THIS 3RD PARTY SITE IS A TOTAL SCAM! I ADDED AND PAID FOR EXTRA LUGGAGE WORTH AED 572.78 VIA KIWI FOR A CEBU PACIFIC FLIGHT HOWEVER THEY CHARGED ME AED 696.60, AFTER A FEW HOURS, THEY REJECTED THE PAYMENT AND DECIDED TO REFUND ME AED 572.78 (SO WHERE'S THE AED 123.82?) JULY 16 I PAID VIA CREDIT CARD AND UP TILL NOW AUGUST 29, THE REFUND IS NOT PROCESSED! CUSTOMER SERVICE STAFF VIA THE KIWI APP ARE RUDE, USELESS, AND NO HELP WHATSOEVER! I HAVE SENT THEM BANK STATEMENTS AND THEY KEPT TELLING ME IT WAS REFUNDED WITH NO PROOF JUST AN INVOICE THEY GENERATED THAT IT WAS REFUNDED THE NEXT DAY. I HAVE CALLED OUR BANK AND HAVE SAID THAT THE REFUND HAS NOT RECEIVED AT ALL. THIS PING PONG GAME - WITH CALLING AND MESSAGING KIWI IS A TOTAL WASTE OF TIME.

I am writing this letter to express my disappointment with the company, I bought a trip from Uruguay to Australia, which it's a quite expensive ticket, and got my flights modified twice by AeroMexico. Kiwi support assured me that the only way to keep my flight was by keeping the current booked flight, adding more money to buy again the connection that failed. I did this once, and in the second time opted for a different solution as the company already failed me twice. I ended up adding 580 euros just to be sure I wont miss my connections with another company. Today I called Aeromexico myself to discuss the change and any form of refund, just to end up discovering, that Aeromexico did find a way for me to keep my flight and date, that was never communicated to me by Kiwi, as the only motive behind this lack of communication I can think of is making me pay a further expensier ticket just as a scam. I do expect a partial refund or monetary compensation, I do not want to lose more time nor energy in this issue, but rest assured I will if I do not have a valid response from the company, as this clearly is a scam scheme.

Unfortunately a lot of stress and nervous problems. I received a ticket on the phone 6-8 hours before departure and was all on my nerves. I do not advise Kiwi.com - take care of your nerves

Total scam, changed my flight two times and had to pay extra. Paid for bags through kiwi and still had to pay at airport. Didn't give me a full refund when my flight was cancelled.

Norwegian Air has posted a refund of 53 English Pounds to Kiwi to cover the error of overcharging for baggage checking online. KIWI REFUSES TO REFUND ME MY MONEY. REFUSES! THIS IS STEALING. STAY AWAY!

My flight was cancelled and I've been waiting a year for my money back. The deadline for reimbursement was 3 months... I have no more answers from the company and no number to contact them.

I booked through this agency because it showed up on Skycanner and the times and price worked best for me- ended up paying over 900 for a ticket from CO to NY- a few weeks later they informed me that one of the connections was impossible, so I had to pay at least $300 more to change the flight, and all of the new options had horrible trip-ruining times and super long layovers (7-13 hours). I had the option to request a refund, which I clicked on- I ended up only being refunded 129 EUROS (I'm in the US so not sure why it was this currency), 50 of which would be put as "Kiwi credit". I had to call it a loss and ended up just buying another ticket through United Airlines and it was $700- all the prices on Kiwi are way marked up for the same flights. It was such a mess and it stressed me out so much because this was a really important trip- such a jumbled mess, NEVER use them. Always just book directly through the carrier, I learned a hard lesson there!

THEY ARE THIEVES! NEVER BY TICKET FROM THEM!
Although the airline has refunded the money to KIWI they don't pay it to their customers. In my case, it has been 8 months that they say: Be patient! The airline did not pay back the money yet.
Never even think about buying a ticket from KIWI

Never book with this company. They took my 800 pounds, then declined my booking the morning of my flight. They said it may take 10 days to refund my money. So I ended up with no flight and no money.

Kiwi.com it's the worst place to purchase tickets. They will not refund your money regardless of time or situation. They have the balls to refund you $10 out of your $500 spend and literally are stealing hard earned money. THE WORST OF THE WORST. DO NOT EVEN THINK ABOUT DOING BUSINESS WITH THEM BECAUSE THE EXPERIENCE WILL BE THE SAME.

I bought a ticket with kiwi and I got another date on the ticket, I try to call de cs number, with no luck, I wrote an email asking them to change the date (it was not my mistake) and they only said "we regret to hear about this" but they dont refund my money, they are only offering 10 EUR but I paid $92

I bought a return ticket from Penang to Banda Aceh. The return flight was scheduled for September 11th, 2023. To our shock and dismay, the return flight was cancelled without notice. This incident has forced us to buy a returning ticket at an unforeseen additional cost. A request for a refund was submitted on the same day. There was no action until January 2024. I was given the option to select refund to the original account that I used to purchase the ticket or select Kiwi credit. As a person with a sound state of mind, I definitely selected a refund to my account (monetary form). However, Kiwi.com manipulatively sent a notification that I had selected a refund to my Kiwi credit, which I did not and will never do due to my bad experience with them. When I send messages for the refund to be made in monetary form, the support staff keep repeating that I have selected credit AND REFUSED TO REFUND ME IN MONETARY FORM!
I urged people to stop using Kiwi.com as they are totally SCAMMERS!

Absolute stinker of a company.

Trading on short notice flights with zero flexibility.

I was looking for an emergency flight from Stanstead to Shannon after missing a flight in Stanstead. I searched up other flights available and kiwi had one showing. I went to their website chose direct flights that would get me in that night. A quick search later and up popped one showing it was leaving at 10pm and arriving at 11.30pm, all sounded good. So I booked it.Only to find it was not a direct flight but that it was a flight from Stanstead that night to Edinburgh then a 23 hour stopover before I flew to Shannon the next day!

I immediately called them and tried to explain that they had not provided what I asked for and could I cancel the ticket (I was prepared to pay a small fee of course) I was told in no uncertain terms that they would not cancel or refund the sale as it was outside of the 48 hour cancellation policy, I explained that the flight they had sold me was less than 3 hours away to no avail. I even tried to convince them that I must have some
Sort of cool down period ( I called them 5 or 6 minutes after the sale) or consumer rights protection. I was met with indignation and stubborn refusal.

Do yourself a favour, never ever use these guys, customer service is hidden away and the call centre operatives are script following robots that have no clue.

Pursuing a claim against them via my bank.

Had the worst customer experience ever *******@kiwicom247 - friends out there, NEVER BOOK with them EVER! I have been asking for a simple flight change for over 3 WEEKS (one of the cons of booking with 3rd party sites) and they couldn't even arrange that - now I'm losing a flight..

I had my flight with British airways from SFO San Francisco To London Heathrow. There SECRET CITY DISCOUNT will get you no where because once you go to counter to check in the, the carrier will not give you boarding pass unless you will give them proof that you won't leave the airport in London. Instead you will complete the journey to Portugal, Spain or another European destination.

In nutshell if you have SECRET CITY in your booking you are going no where. You are fu*#%d at the airport. I missed my flight and had to rebook the entire ticket will another airline. And forgot about the REDUND BUDDY that money is gone. They will see 3 months but you won't see that money again

They take your money but when there is a problem the only response is sorry the airline has changed the schedule we can't do anything. Kiwi is useless.

The rating refers to the company, not the application! They don't care about their customers. Don't work with them! Support ignored me! This can happen to you too!

I have travelled 500 times, this is the WORST experience I have ever had. They canceled my ticket and asked me to pay an equal amount to book for me an alternative fleight, I had to pay because the journey was all booked for, then they took the ticket price which is TWICE now and never sent me my ticket for several days despite several long international calls for no avail. Now I am flying in 10 hours and still haven't received the ticket I paid for twice. AVOID

This Kiwi site is a total scam. Thay canceled my flight and said that I will have information about refund 3 months away. I did not get any information and now they do not answer to messages.

Worst way to book a ticket ever. This company is greedy, dishonest and does not care what happens to the travelers they claim to serve. I bought a ticket from kiwi.com and the flight was cancelled by the carrier. I bought a second ticket directly from the carrier for a few days later and it that flight was also cancelled. I contacted the carrier and was told that all flights that they had cancelled would be refunded. Although it took four months I did receive a refund on the ticket I bought directly from the carrier. I waited two more months and contacted them again and was told that all refunds had been processed. I then contacted kiwi.com who told me they were waiting on the carrier. I showed kiwi.com the carriers statement and then they said that I didn't select the correct level of service when I booked. I explained that I had paid them an extra fee after the flight cancellation for the sole purpose of processing a refund. In spite of taking the money from me to process a refund, they still did not process the refund. I used them for about four years and in one booking I lost all of the paltry savings that I had realized by booking through them. This company is a sham. Do not book through kiwi.com.

This company Kiwi should be reported with violation of law. It has now gone 8 months and still I have not got my money back from this company. I had to pay 200-300 NOK(Norwegian Kroners) to get them to ask for refund from Lufthansa and Widerøe due to Covid-19. Is it allow to take money to ask for refund?! I ask for refund on April and I got answer that it can take up to max 6 months to get your refund. I ask them again and they say its up to carrier to give me refund and that it takes more time. To comparison I used Bravofly and this company gave me refund for my flight in May in Cardiff due to Covid-19, and I got it much faster and finished by beginning of September.

Based on this I don't recommend this company to anyone, I hope they get sued and shut down!

Booked a flight in April for June. Cancelled with 1 week notice. Had to rebook an expensive last minute ticket. Waiting for a refund since June. Seems unlikely.

My flight has been cancelled and kiwi offered me 260e credit for 1700e flight.the customer service is terrible and their are practices are against the law