Kiwi.com

Before I will start describing all awfulness of this experience I want to highlight that people from support is always ready to help and is really polite. But, why I should call this support at all?
The main issue was with boarding passes. We have two different flights on our way from Poland to Portugal. The thing is, that second flight was rescheduled. That is why we had a huge delay in receiving the second boarding passes in a way there. It was noted, that we should receive the boarding passed two days before, and we did not. First, we were promised (me and my friend who have a trip) that we will receive the second boarding pass later this day. When it was the time, we called again, and support informed us that boarding passes might come tomorrow. Although, I had a bus the next day and I won't be able to print them. Sorry, but I do not want to spend around $50 in the airport for printing instead of free printing at my home. Just after the third call not in the nicest mood we received them. As support explained to us, there was a technical issue because the flight was rescheduled. Come on, guys. In the era of high tech, you are saying that problem with rescheduled flights is such big issues to you while using life bot for support?
The same thing was with the way back. While my friend receives them in the morning, I did not receive any boarding passes, while my friend already did. The thing was that we again needed two boarding passe and we were promised to receive second in exact time, which we of course didn't. After a previous case, of course, we were concerned and called to Kiwi a lot. I called two times from the roaming, it took a lot of time, effort and money. After my calls, of course, I receive them. But, why should I do that to simply receive my boarding passes? There were no rescheduling, then why there should be delays?

I am sorry guys, but you are just reselling the tickets from a different company. Your whole business is based on your support, as you are not proposing your own product. Please, dedicate more money in technologies and everything will be okay. But, due to my experience, I will better buy tickets directly (it is cheaper, btw) and do everything by myself.

My situation was like this:

1. Flight Guangzhou -> Beijin -> Vladivostok
2. The 1 flight landed Ordos instead of Beijin and was delayed for 2 days (!)
I spend 1 night in hotel in Ordos
3. After we landed in Ordos the very next time I call to Kiwi.com to ask to change my second flight (because I already missed it). They say they can do it, but I need to pay 600 USD more.

Finally I had to buy a new ticket by myself (Ordos ->Hongkong->Vladivostok). Then I asked for refund because I missed connection flight and I get only 27 USD refund (for 400 USD tickets)

***

Resume:

Kiwi.com "garantee" for connection flight mean:

Even if you airplane landed in another city and you stuck for 2 days we will "help" you a lot: you will buy everything buy yourself. You will need to get out of city like Ordos first (pay by yourself of course). Then you will need to buy tickets to get to your final destination.

And when you ask for refund you will get something like 30 USD. And "we will find free alternative for you if you missed flight" mean you will need yo pay extra 600 USD.

PS My booking number is 18***27

I was due to travel from Manchester, UK to New York JFK and booked flights through Kiwi, to fly with Virgin Atlantic. We arrived at the airport 3 hours before travelling to check-in, arrived at the desk and was advised they couldn't find our booking. After speaking to another Virgin Atlantic representative, I was informed that Kiwi had cancelled our booking with Virgin and that we would need to pay for more flights to be able to travel. The Virgin representative highlighted that Kiwi should have been the ones to inform us of this, but of course we had no such correspondence.

I contacted Kiwi when we returned home from the airport as unfortunately there were no seats left on our flight, or any other available flights the same day. After explaining the situation over the phone to a representative from Kiwi, he stated I should have been on board the plane at the time of my phone call and asked why I had "missed my flight". After re-explaining that I had not missed my flight, but Kiwi had cancelled our booking without our instruction or without notifying us, he advised he would need to contact Virgin and would get back to me via email. I later received an email offering me a refund of €10 for "voluntary cancellation" - note that we pain in excess of £1300 for our original flights. I have tried to contact someone from Kiwi using their online messaging service but I am yet to hear back.

I searched for my original flights through Skyscanner which took me to the Kiwi website. Only after booking did I see some of the reviews but hoped that, because we were travelling to New York for a wedding and would therefore be unlikely to cancel, we should be okay. But no. Please do not book through Kiwi.com, they cannot be trusted and are not worth the stress. Judging by the reviews, I'm not convinced we'll get a refund anytime soon, if at all.

This has to be one the WORSE companies I have ever come across. Please please please AVOID. I booked a flight and purchased extra luggage which they charged me for it, and then a day before my flight they informed me that my luggage was not included and had no explanation for this accept claiming that I apparently logged in the app and changed the flight details which is complete RUBBISH! They advised me to purchase luggage at the airport instead which I did and had to pay double the amount because it was at the airport. They agreed that they will refund me if I did purchase extra luggage at the airport, I sent them receipts like they requested and they came back saying they will not issue me a refund and they STILL charged me for the first luggage I purchased when I booked the flight. They are a fraud company and even at the airport the staff said they always get complaints about this company and to advised to not book with them again. This will be the first and last time I ever book through them. Please be CAREFUL they will scam you!

The worst company ever incilese Riley to Porto the basic, and I can't contact with the company because I have the basic ticket
And with the Coronanvairus my flight has canceled and they told me to pay 20 to make the request to take my money back and maybe I take back 0
MY FLIGHT COSTS 190
THE WORST COMPANY I WISH THIS COMPANY CLOSED AND ANYONE LOSE MONEY LIKE ME

Based on my experience with Kiwi.com, all I can say is that they have mastered the art of scamming, and selling air tickets only appears to be their side hustle. I am surprised that this company has been able to get away with everything that they are doing to their customers. I purchased one ticket that I "Changed" to a different destination, hoping that the total price will be adjusted, however, I lost $670 on this occasion. The changed ticket left me stranded at one of my transit points and Kiwi.com could not do anything, not even a refund (lost another $150). On my way back to Canada, Kiwi again appeared to be a cheaper option, so I booked my ticket via Sharjah where I wanted to transit, however, I later found out that Sharjah airport doesn't accept transit visas from my country (lost another $400). After all my losses, I was careful, so, I booked my next ticket via Dubai where I could transit. Bought my new ticket for $1600. Unfortunately, this time immigration was a problem for me and I had to buy another ticket for $400 to go back home and lose all of my ticket to Canada. Totally disappointed and broke, I fixed my immigration related problem and again bought a new ticket via Dubai after a few days for another $1600. The first flight from my city was event free, however, the second flight from Dubai to Frankfurt was cancelled without any warning. Also, this meant that I would miss my Frankfurt to Calgary flight as well. I was stranded at Dubai this time and had to buy yet another ticket ($1700) to be able to make it to Canada in one piece. After all this, Kiwi.com refunded me no money at all, not even the 10 Euros that they offer after a change to a saver ticket. Sorry, I had to summarize my story in a hurry, but please be careful with this company. I will never buy a ticket from them and will always be exposing these scammers on every forum, I promise.

Booked orund trip Air Italy with Kiwi. Air Italy went out of business and Kiwi sent email options (with no expiration date) 1 day later they sent me another email with immediate expiration. Unfortunately since I was in Africa in an area without internet, couldn't repsond so Kiwi cancelled the offers and insist I pay full price for return flight. BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI!

They are horrible. Your flight will get cancelled and they won't refund your money. Customer service is a joke. Stay away from this site!

Guys don't trust them, they steal your money and don't give you any kind of assistance. Be careful, they are the worst in circulation.

It is worth spending a bit more off the bat to book direct with your airline. This is a scam & a nightmare if anything goes wrong w/ your flight

I just got scammed.
Sorry……! Me
I'll be very careful next time.
Use other apps to book your tickets and dont be a victim.

Flight got canceled, never got my money back! $7000 usd is gone! Crazy! I will file a small claim against them!

This is the worst 3rd party to buy your ticket from.
Kiwi - WicKed
They don't care
Too bad. Don't go near them

DO NOT BOOK WITH THEM. THEY MESSED UP MY NAME ON THE BOARDING TICKET AND REFUSE TO GIVE ME FULL AMOUNT BECAUSE OF THE CORONAVIRUS. WHAT A JOKE THIS COMPANY IS. I AM NEVER BOOKING WITH THEM EVER.

Here 's their response when you email to their support email:

Dear Customer,

Thank you for your email.

This is a very busy time and it may take up to 1 week to receive a response.

Self-service

Did you know that you can use our self-service technologies to:

Add extras like baggage, insurance, seating, pets, etc

Change flights

Update or change passenger details

Add passport/ID details for check-in

Download e-tickets and boarding passes

And much more

Please use our mobile app or visit Manage My Booking to solve your request.

If you're unsure about anything, try finding the answer with our Smart FAQs.

We're doing our best to get to every request as quickly as possible and we apologise for any inconvenience.

Thank you for your support and patience.

Customer Support Team,

Kiwi.com

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SEE HOW ITS CRAZY?
IF YOU ARE LUCKY THEY MAY RESPOND IN YOU A WEEK. OH MY GOD, WHAT A JOKE. NOT COMPANY AT ALL. PLEASE PEOPLE STAY AWAY FROM THEM AND SAVE YOU MONEY PLUS NERVES. THEY WILL MAKE YOUR LIFE MISERABLE BEFORE YOUR TRIP.

My family purchased tickets through kiwi and our flight home in Mid-March 2022was cancelled. To this day in June 2022 I have not received my refund yet. They are a joke. DO NOT PURCHASE FROM THEM.

My flight was canceled last minute. Still I didn't receive refund.
I won't recognise this website to anyone. Stay away

Fligh was cancelled and no money refund. No answer from helpdesk. I wish bancrupcy for them. The wort company ever!

I booked a trip to pick up a puppy on 11)14 evening. On 11/15 morning, I received a payment link from them for $215.90. I found out I make round trip for puppy, he only needs return trip. I called around 900 am, explained the story to them, requested they changed it to return trip, and send me a update payment link. They said they would. On 12/16, in stii have not received anything, so I called around 0800 am. Explained it to them, and said please, this trip is to pick up the puppy, I really like to get this taken care of it. They said no worries, they will re send me link. Around 600pm, I still not get anything. I called again. They claimed I let payment link expired. I said that is not correct, the link expired is the 1st one. They insisted they sent me 2nd link, I asked them to provide the time, they said 12/15 at 1115 am. If that was true, I called around 0800am on 11/16, per their policy it should not expired at that time. They could not provide answer. I requested to transfer to supervisor, it only got worse. The supervisor who called himself Aman, stated they have approve, they sent me 2nd payment link on 11/15@ 0714 am, the only problem is I did not request the 2nd link until 0900 am. Somehow, they read my mind, did all that on their own
What a liar.
They should not allowed to do business in united states'.

Our flight was cancelled for work and I cant get a refund. The airplane when on the tarmac turned around, went back to the terminal and we had to get off. We were told the flight was cancelled. We were left at the airport with no help.
We managed a get a twin room in a nearby hotel for 3 of us.
Someone back in the UK managed to arrange another flight with BA for the next day.
Our company booked 1 flight direct with Ryanair and because it was cancelled we have got a full refund for 1 of the tickets - booked direct with Ryanair flight.
The 3 tickets booked indirectly through Kiwi we cannot get any sense out of them to get a refund for the cancelled flight. I have spent alot of time and engery dealling with Kiwi
Because they made the booking, and we paid them they have to get the refund which is like banging your head against a brick wall.
Ryanair said that Kiwi would have to get the refund back and Kiwi would refund me - This has not happened.
Would I use them or recommend them again - DEFINATELY NOT #Frustrated and out of pocket

Terrible experience! I'll never recomend this website to anyone! I bought a ticket a flight to Viena, Austria, and I had so much problems, such as ENDLESS VERIFICATIONS (with selfies and extra fees) and so much issues with Ryanair, that I had to go TWICE to the airport to solve the questions IN PERSON at the company's balcony!

(In the same day I went to the airport, other people were in the queue with the same problems and they were totally dissatisfied with the situation)

KIWI sold me a flight with a connection of ONLY 40 MINUTES. That's exactly what you're reading: 40 MINUTES BETWEEEN ONE FLIGHT AND OTHER (from Lisbon - Viena). If anything had went wrong, I WOULDN´T GET ANY COMPENSATION, according to the flight laws.

At the end, I DECIDED TO GAVE UP ON TAKE THIS FLIGHT AND I HAD TO BUY ANOTHER TICKET, AS I WAS FEELING UNSAFE ABOUT THE JOURNEY.

I'LL NEVER EVER MORE TAKE A FLIGHT WITH KIWI AND I'LL BE THE FIRST ONE TO SAY THIS TESTIMONY TO EVERYONE.

KIWI.COM ARE CRIMINALS!
DO NOT BUY TICKETS WITH THIS AGENT! THOSE PEOPLE ARE CRIMINALS! I BOUGHT TICKET ******* (LONDON -SOFIA) WITH THIS AGENT WITH CONECTION FLIGHT(BARCELONA) AND DUE TO DELAYED FIRST FLIGHT I MISSED MY CONECTION FLIGHT. I CONTACTED KIWI.COM (YOU CANT CONTACT THE AIRLINE RAYSNAIR AS THE AGANT PUT DIFERENT DETAILS BUT NOT YOURS WHEN THEY SELL YOU TICKETS) AND WHAT THE AGENT DONE WAS TO LEFT ME WITH NO FOOD, DRINKS, HOTEL... NOTHING FOR 30 HOURS! THEY ONLY OFFERED ME 4 HRS HOTEL AND REPLACEMENT FLIGHT WHICH WAS ACTUALLY ANOTHER 2 FLIGHTS! A JOURNEY BETWEEN 2 EUROPEAN CAPITALS(USUALY 3 HRS) COST ME 30 HOURS WITH NO SLEEP NO FOOD NO DRINKS AND 4 FLIGHTS IN TOTAL! CRIMINALS!

Shocking

DONT BOOK KIWI EVER NEVER EVER UNLESS YOU WANT MISERY AND NIGHTMARES

To all people reading this, especially younger ones: ( it's experience talking)

NEVER EVER BOOK TRAVEL AGENT, go with air companies Directly. It's a golden rules.
I lost so much money with them

I booked a flight with Kiwi
Istanbul - Milan - Marrakech

2 hours transit in Milan ( with pick up luggage, immi and check in again)

5 weeks before:
I told them it's impossible, TRANSIT Won't WORK: too short!
They said yes it will work
I said no: give me another flight and they reply it was not possible because more than enough time to transit in Milan

The D day, I ran, rush and of course missed my flight
I had to spend 24 hours at the airport ( no hotel)
Huge stress, lost a lot of money
Horrible experience

They basically sell something not doable!
It's a huge risk and they don't care
They won't give me a refund, so I will contact customer protection

It's ridiculous

DONT BOOK KIWI EVER NEVER EVER UNLESS YOU WANT MISERY AND NIGHTMARES