Kiwi.com

We booked flights through kiwi.com for flights in Brazil for Aug. 2020 and due to Covid had to cancel. Kiwi.com makes it virtually impossible to do anything but request a refund and you will get a MAXIMUM of 3-4% of your ticket price. We have traveled the world seeing 78 countries over 50 years and this is the worst company in our travels

This company care only about your money, they don't have any customer service or solution to any problem that may happen, one of My flights delayed and they told me I have to take next flight the day after, and I have to to pay nearly extra 680 $,,, it's really insane

I had a cancelled flight booking in April 2022. I had to wait over a year only to learn that "no compensation would be provided by the carrier". The carrier was the Czech Airlines. The whole process was absolutely non-intransparent, I never received any official statement from the airline about the decision, even after requesting it. I honestly used to be a fan of this Czech start up couple of years ago, well not anymore.

This site is such a joke! Please go to a reliable travel website, because this is not one! They took my money. But spelled my name wrong to the airlines. Then told me I had to pay for them to fix it. Then would not give me a confirmation number for one of the my flights. So I had to purchase another flight! Total rip off. I should've read these reviews before I booked. Never again

They don't care about anyone. Flight cancelled and they never told me. The airline sent them my new tickets but they didn't contacted me so I had to pay for new ones. After a few day they told me it was because of the big number of customers and they are sorry but they can't do anything. No respect for customers. Criminals!

I bought an air ticket on Kiwi.com. The flight was cancelled without any advance notice when I arrived at airport. Kiwi promised me to refund the money after I filed the claim on its website. After two months, it told me it would not refund. What a scam!

One experience with Kiwi.com and it was the worse. The trip was planned with two stops. The reservation was ok, but we got teh boarding passes they were wrong and the second plane was leaving at the same time than the first one. I obviously missed my connection and got stuck for two more days (before christmas). Never saw that before! I ended up taking a new ticket (from my own money... so noway we book with them again!

Kiwi charged me 150 dollars to get the kiwi guarantee which said that I would have a full refund in the case of a cancelled trip. When I had my trip cancelled they didn't give me any of my money back, and then tried to pass it off as my bank's problem. I called and of course, it wasn't. Never book through kiwi. Ever.

My short notice flight was in a pending and i read other reviews of what a nightmare the company is to deal with, so I clicked the option to cancel Booking and received this message "Sorry, an error occurred.
Unfortunately, we couldn't cancel your purchase. Your booking has already been confirmed by the carrier(s). Please reload the page to apply for a refund." - when i reloaded the page the transaction was still pending meaning i could do nothing and my money and plane ticket were in limbo.

I had no problems, they kept me informed. In fact they could not check me in on one flight and sent multiple notices telling me if we were charged at check in to get a receipt and I would be reimbursed. I was charged and they did reimburse me.

DO NOT Use their services.

Terrible experience! I bought a ticket with 2 connection flights. Usually when you do it online, a agency would make it as a single ticket so you are able to tag your luggage all the way to your final destination and dont have to leave a transit zone to pick it up after every flight. Very useful thing, specially if you dont have a visa in a country you are transferring thru. This guys buy tickets separately. I did not have a visa and not sure how I will claim my baggage. I am currently waiting for my connection flight and trying to find someone to go and recheck my baggage again. Poor customer service!

If i could give this company 0 stars i would. They canceled my trip, the agents advised me to not cancel since i still had my tickets coming back home, i was told to choose how i wanted my money refunded only thru the website and the only option was credit. They would not take my answer verbally. My trip was 600, they only wanna refund me 240 back in credit. I am so upset because i have been fighting it for the past 6months. They dont even have a phone number anymore. On top of that i paid for expedited refund only to find out 6 months later that it is still processing while an agent said the refund process was done. So messed up! Please do yourself a favor and book through a different website

I literally just booked a flight on kiwi.com and a few minutes later I realized that I had booked it for the wrong day. (Should have been one day before). So I called up thinking no problem as it hasn't been 24 hours. I simply needed to change the flight for one day earlier and would gladly pay a fee. I call customer service and they tell me I can go into my dashboard and make the change but will have to pay for the new flight. THIS IS HILARIOUS because they call it a change BUT it's just me booking another flight. DUH! How the is this acceptable? Anyways I want to be sure I could leave a review somewhere people can see it. Please be advised. This is an untrustworthy company.

I would give a zero if possible. I arrived at the airport to find out that the flight I booked through Kiwi.com didn't exist. The airline stopped servicing to my destination city after I purchased the ticket through Kiwi. I didn't receive any notification from Kiwi. What I did receive multiple times from Kiwi was confirmation of my confirmed itinerary. I was forced to pay $500 out of pocket to book a new flight to my destination city. Kiwi refused to pay back the $500 citing that my "guarantee" was voided because they sent me a notification... that I never received. I'm on my third phone call with their customer service center and getting the EXACT same response every time.

Do not use this company! Their "unique" customer service guarantee is truly unique in the way they they completely shaft you. Our booked flight was cancelled apparently and the offered alternative flight was not acceptable and the refund offered was £150 when we had paid £580! They say that's what the airline offered but our contract was with Kiwi not with the airline. Customer service are totally unhelpful and leave you on hold of ages which is great when you are paying for the call. We continue with our case, not happy!

When my flight from Prague to Amsterdam got cancelled, kiwi automatically rebooked me on a flight to Warsaw Poland and refused to provide a refund or flight change. From what I can tell they do not have any customer service. A few days later I received an email with a link to request reimbursement. I filled out the form and never heard from them again

Kiwi is extremely unaccommodating. Flight changes, refunds, and cancellations are not even in their vocabulary.

I wish I did more research on them ahead of time before booking flights, as I would have steered CLEAR of them. They do not offer flight insurance for US citizens and do not prioritize customer service.

Kiwi is a prime example of a company putting profit over people. Disappointing.

I used Kiwi to purchase two one way flights from MEX to SFO for $521 USD. After taking the flight, I noticed we were charged an extra $231 by the airline Volaris. When I followed up with Kiwi, they stated I had to pay a "check in" fee to the airline directly.

Kiwi's email confirmation gave me the instructions: "Check in with the airline
We don't support online check-in for this route. Please check in with the airline. Look for their check-in counter or kiosk at the airport."

No where in the booking confirmation does it state I have to pay an extra 44% fee once I get to the airport. They are denying my request for the $231 refund.

Kiwi has dishonest business practices and you should not use them unless you are ok with getting scammed.

Very bad experience. Kiwi does findo good prices... but it does not allows you to see the policy of each airline... and if you chance something it does charge hidden taxes... also no online check in...

A Terrible company which has no commitments to their customers! I booked a flight that included 20 kgs of checked-in luggage which they confirmed. Later the fail to secure the luggage and left me in a position where I have to pay 8 times more at the airport to pass my checked-in luggage. Reached out multiple times to their customer service and they were of no help at all. They kept repeating the same none sense without understanding the severity of the situation their company put me in!

Horrible customer service. Wait an hour to speak to someone and they will gaslight you when your patience is already very thin without helping you at all or even giving you the notion that they want to help you.

They weren't able to add the seat I ordered to my flight. They promised a refund, but it has never been sent. They deleted their email address after some communication. After four months still nothing has happened. Their helpdesk doesn't answer. It seems they just have stolen my money. Legal action will be taken.

I should have googled kiwi.com before booking a flight.

I was provided with a wrong and invalid reservation number that made it impossible to check-in. Luckily the airline was helpful whereas Kiwi was not at all.

I would highly discourage you from booking with kiwi.com.