Kiwi.com

I wish that I read all this reviews before falling for $35 cheaper price offered by this website/group. Booked a flight from DEN to MEX with a checked-in through this fraudsters, but once I got to the airline counter at the airport to complete the check in, I was informed that my ticked is not valid/is in pending status. Tried to call in to Kiwi customer service but no one there to help me and got rejected after 2nd call -including dropped calls. So yeah, I lost the damn flight and my $200 (plus $75 uber). Save yourself some time, money, and brain cells and "Don't Trust This Website"

DO NOT buy at kiwi.com under any circumstances. They are a complete SCAM.
I bought tickets 6 months before a trip at a reasonable price. Then two months before the trip both flights were changed and not getting me to my destination on time.
Kiwi offered alternative of even worse schedule adding an extra layover to an already long flight.
I requested a refund and they only refunded 1/3 of the flight telling me it is not up to them and there is nothing they can do.
Now I am not given a real option to reach my destination, not refunded the money and have to buy other tickets shortly before the flight at a much higher cost.
This is a complete ripoff.
Do NOT buy at kiwi.com under any circumstances! EVER!

Our flight path over 17 hours was from Costa Rica > Panama > Miami > London Gatwick.

Just before our flight from Costa Rica > Panama we received an email from Kiwi saying that Online check in is not available for this flight, please turn up 2 hours beforehand to check in at the airport'.

We turned up 3.5 hours before the flight as we know sometimes there are queues.

On arriving to the check in desk, we get told that the flight is full and that we will be on stand by as we didn't check in online. I told them how I was told that check in online was not available and that we had connecting flights.

Either Kiwi doesn't have access to online check in, or didn't check.

Avoid.

DO NOT purchase from this site it's a scam. 2 months before the trip and they canceled, you just get a notification that all parts of your trip or parts of it are canceled and there is no refund. They literally take your money

Since one tear now I am trying to get a refund for four tickets booked with them. Akwats get the same standard answer that they are waiting a response from the airliner. Really I regret I have booked with them. Customer service very poor

My flight was cancelled by the carrier and kiwi refused to refund me even though the airline carrier said the refund should be done by kiwi. They stole my money and refused to return it back. Be careful before using this agent.

Do not use this website. I cancelled my flight expecting a refund. When i found out there was no refund I asked if I could have my flight back and they said that because I cancelled my flight I lost my tickets. So they stole my $800 and did not give me my tickets back. I paid for plane tickets and didn't even get to use them. I feel completely scammed.

I missed a connecting flight which was covered by the Kiwi.com-Guarantee, which meant: if the connection is not working, they will refund me the ticket costs. I thought, well, that's fair enough and booked the flights. In Frankfurt I was without any chance to reach my connecting flight with all the bus shuttles and terminal transfers I had to take. Kiwi.com acknowledged this and refunded me the costs - BUT: My alternative flight, which I had to book, cost CHF 170 and they refunded me CHF 25.88 which is absolutely ridiculous. My conclusion: the Kiwi.com-Guarantee is not worth a penny and you have to check for yourself if a connection is working or not.

I requested adding my Pre-Check numbers through Kiwi ten days in advance. They confirmed receipt and said it would be added.

On the day of checkin, Kiwi sent me my boarding pass without my pre-check info, and said it was too late to add my info since the boarding pass was already issued... despite my request and their confirmation ten days prior that it would be added.

Kiwi hides the airline PNR confirmation number until the last minute so passengers are helpless in contacting the airline prior to receiving the boarding pass.

I recieved an email telling me I needed to check in online before a certain time on the PREVIOUS day (i. E. the email was sent long after the deadliner had passed) or else I'd need to pay 50 euro fee for on-site check-in.

There's no way to contact customer service and the help pages on the website are infinitely loading (I waited about an hour total to receive no content).

Eventually, I booked the same flight directly with the airline, checked-in on line by myself, and decided never to use Kiwi again.

Kiwi are SCAMMERS plain and simple. I booked a flight to Lebanon to which they sent me a confirmation and I have all the proof. In fact they had booked me a flight to Cairo without informing me in any way! My confirmation ticket and what was shown on the website says Lebanon, no mention of Cairo. The Kiwi representative tells me this is a fake ticket for people who want to save money (stop over in Lebanon then continues to Cairo) and does not want to refund me which is as we all know illegal. Basically they booked me a flight to another country without informing me. This company should be reported to the police. Absolute SCAM beyond shady.

Fake company, i booked for Dubai to Bahrain and i have the ticket showing my destination is in Bahrain but i visited airport they said in the system my destination is in Islamabad i spoke with kiwi customers care 2hrs they said apologies only they simply cancelled the ticket and book for another day, but how important i need to visit my destination, also if i can't travel i need to go back again book hotel stay one more days/night also they said they Will not refund it...

Fake and cheating business

This is the worst experience I have ever had with a traveling agency. I couldn't board my flight due to testing positive to Covid. I called and emailed kiwi to change my schedule but no response. This is an absolute mess

100% SCAM. Don't ever book through them if your trip is important to you. This company is absolute trash and will extort you while at the airport to get you to pay more for your ticket. They lure you in with lower than normal prices and once you book they'll say the flights have changed but you can pay more money to use different flights to your destination. STAY AWAY, ITS A SCAM

Seeing the cheapest price, Like anyone, I made my booking for AED 1240, and the next minute to change the date I had to cancel the booking expecting they would refund the money after some deduction. But they took almost full money as a cancellation charge. This is literally fraud and looting money. Even airlines will refund 80% of the charge after cancellation. But KIWI is just a fraud. They say it is their so-called policy. Please do not fall for KIWI.

Dealing with KIWI.COM is the worst experience for any traveller.
They are, maybe just dont want to, send confirmations. I brought seats (additional payments for extra leg room) and it was paid for withing the hour. 12 days later I am told I cannot make flight changes because I have to wait for seat confirmation.
Making the flight changes over the phone was relatively easy. After confirming the changes I was told I would recieve payment details to my email within 48 hours. After 48 hours I called them and they told me I would have to wait 72 hours. Seats now not confirmed because I want to make a flight change. Great, pay for it and then get told it may not happen. I found this company to be very questionable.
I do not normally go looking for places to rite reviews but having done a quick internet search I have found I am bit of a loser after reading all those others who have similar experiences to mine.
I give this a one star rating purely because I cannot give it a -5

After having trouble with my reservations I had to cancel my flight. I was told that I could get a refund. Kiwi.com refund me $42 of 561. I would suggest to anyone not to use this service under any circumstances. The customer service agents don't understand each and aren't helpful to anyone with questions. They often hang-up once they don't understand your questions or ask for a manager.

They have poor customer service and do not care to fix any issues you may have.

Never use Kiwi to book trips. I booked over the phone and the person booked my trip for the wrong dates. I then had to rebook a whole new trip and then when I tried to call and explain the situation to customer service, the best they could do was refund me $10 USD for a $280 ticket that I was trying to cancel more than a month in advance. I then asked if there was any way I could get a flight credit so I could just book my next trip through them. The best they offered was 10 Euros to do so. I will never ever use Kiwi again and would strongly advise the company simply goes out of business.

Booked the flights. In few days time got an email, that my route to the destination requires to be ammended - after picking different route - been charged extra money.
In few more days I got one more email like this, but I ignored it - and flights been showing to be ok.
I had to cancel my flights in the end, and l've been promised at least a partial refund.
When enquiring about the case - I've been getting emails asking to be patient due Covid.
In the end they closed the case without the refund or any explanation.
Money lost.
More scam than a company.

Don't buy a ticket from them! I bought a ticket this summer. Kiwi took money from my card, sent me a plane ticket. When I came to board the plane, the airline said that my ticket was not valid. Kiwi took money from my card, but did not transfer it to the airline. For more than 3 months, the Kiwi company has been ignoring me, the money has not been returned.

I had to book an emergency flight for a really important reason. I booked a ticket and the payment was done. After that they started asking for picture and passport picture which is completely wrong and unnecessary. I had to wait for document verification and I still hadn't any security that I would fly. The picture verification was unsuccessful because of bad quality of the picture which was very good but the system didn't approve it so my booking was cancelled and I lost one day. The money were trapped as a pending transaction for 10 days until it was cancelled and I couldn't book another flight from this account cause of insufficient funds. Also charged 1,5 pounds for this. Worst company I know

Company so unhelpful and bad it is board-line a scam. Tried to book flights with this airline, and at the first issue they refuse to help in any way at all. $2000 spent, with a refund of $10.

I bought tickets for Male to Taipei which had a 1.5 hour layover in Bangkok.

The trip was with 2 different airlines and required that we pick up our luggage and check-in for the second leg.

Apparently airline counters close an hour prior to departures, which means we only had 30 minutes to get off the plane, onto a shuttle bus, transferred to the gate, walk to luggage pick-up, get luggage and schlep over to check-in, go through security and get to the gate.

This was impossible and Kiwi.com knows it too. They had some text that the customer was responsible for making the time frame.

The airport they made us go through does not allow transfers within the terminal.

We ended up having to pay for a hotel and taking another flight the next morning.