Kiwi.com

This company should be able to change the dates of flight easily. Or refund if they are not fixing the issue. Customer service is too poor

They lied about the info of my booking which cost me thousands and not a dime seen till now I'm going after them in their home turf in Czech!

I booked a flight from TPE-BKK-CCU - Indian passport holder which I inputted at time of booking - price seemed good when confirmation came back via email - it stated visa was required for connecting flight in BKK - and needed to recheck luggage due to carrier change - we did not have enough for a visa - I called their phone number which you have to pay 4cents per minute - to be advised it is the responsibility of the passenger to verify Visa info - I asked if we could please cancel since it was just issued less than 1 hr ago - NO they had to follow the rules of the airlines - NO other online website I have used has this service - you can always cancel within 24hrs - BE AWARE all changes is just new ticket prices - I then sent an email - NO LUCK either awaiting some sort of help but unlikely it will happen - WORST service I have ever experienced with an online agency -

Kiwi is the only site out there that Will not credit your money back even it's within 24 hours of your booking. Think twice before you book

Ticket price was 650 EURO, When I decided to cancel the trip 1 week in advance - mf kiwi.com offered me 10 Euro refund. Scam and fraud

I called a number from kiwi and seconds after someone called stating it was kiwi and wanted me to buy a refund card on some sort in order for me to receive a refund (DO NOT FALL FOR THIS). After contacting my credit card company to sort out the payment they manage to access my account after giving them verifications. Then after minutes the said refund was then gone from my account and then when I called kiwi again they stated that it was no longer there and coulnt give me an explaination. DO NOT TRUST KIWI!

Avoid this travel site at all cost! I was diagnosed with Covid 2 days before my travel so I called them to let them know of the situation. I was on hold for 3 hours only to be told that I was only gonna get 11Euros if I cancel my flight. Then I asked for other options like rescheduling and just pay for the difference. I was basically denied of any other options. Basically, they didn't care about my situation because it wasn't included on their policy. In other words, I cried after getting off the phone. I couldn't do anything because the airlines wouldn't let me travel spreading COVID everywhere. Long story short, my $1900 worth plane ticket disappeared in thin air and it doesn't matter if I didn't use it. KIWI do not care about customers. They rob people off their hard earned money. Please AVOID this travel agency at all cost. On the other hand, I salute DELTA and SOUTHWEST airlines for giving my money back even though their policies ended last year about cancelled flights due to COVID. I will never ever book my flights again on KIWI.com ever as long as I live! I despise your company so much! Oh and by the way, I was told that I can cancel my flight online coz they couldn't do anything on their end. So off I went and cancelled it. I was surprised, the refund was $*******! They like to take advantage of people!

Avoid it at all cost in booking your airline ticket with Kiwi travel agency. Mark my words, this agency is equivalent to scams.

They cancelled my return flight and then made ME pay extra to change flight.
Customer service of a dead frog.
Avoid this company.

The ticket saver option gives an $11 refund on a $500 purchase. The customer service is terrible. They don't address your concerns.

NEXT TO NO CUSTOMER SERVICE, REFUND NOT COMING BACK INTO MY ACCOUNT. PRICE WENT UP AS SOON AS I WAS READY TO PAY AND BOOKING GOT CANCELLED TWO TIMES IN ONE DAY WITH TWO DIFFERENT BOOKINGS! APPALLING

Please do not book using Kiwi.com, their refund policy is fake and crap and you will never get any money back.

Thieves, crooks, fraudsters! Never but never buy anything through the kiwi.com
I was advised from family and friends to pay more but not having to go through all the stress and frustration that these scamers dit to me and my wife at the same time... Just don't do it, it's a trap! Is not my forts time having issues with them, but it's the first time when major amount of money is involved. Also beware of anything that's coming from freenota.com somewhere are related so just please save your money and most importantly, your time! Long story short, we booked in March for the May, destination US, on April7th got canceled email, I'm traped in a quarantined country, asking for refund, when they barely answer, they keep stating will take 3 months, when, we need those money now for food and medicine. It's unbelievable how they operate when comes to refund in a pandemic state of mind... still didn't received my refund... Unbelievable... So, please, Never but never buy anything through the kiwi.com!

Paid Kiwi. Com 20 Euros to get a refund. Have not been paid. Please don't book with them, no customer support.

Do not buy anything from kiwi.com, they will ruin you. They have the worse policies for change of flights or refunds.

The first leg of my trip required a layover and two boarding passes. The second boarding pass had the wrong destination written on it, which cause me to get held up at customs and required going to the airline desk to get the pass reprinted.
When I was traveling back, I attempted to check-in the night before my flight, and the app said that the check in was not supported by the app. I went to the airline website and found out that my flight didn't exist and that I was booked on a flight three days later! I wasn't notified of this change until I called Kiwi myself and told them the flight had been changed. I am convinced that I had never been booked for an earlier flight, that they just took my money and put me on a later flight.

I talked to a representative on the phone who was not helpful and told me that I should have protected my purchase! I asked to speak to a manager and was told there wasn't one available. My only options were to go with the later flight or request a refund, which they say may take up to three months to process and they don't guarantee any money back! Additionally, my first flight was moved by three days, but my connecting flight remained the original date I booked it and they said they couldn't help or change my connecting flight...how am I supposed to catch a flight when they moved my first flight by three days?

They are a total scam, unhelpful and not upfront. Book through the airline or a different website.

I wish I had read reviews before buying through this company. Wrong boarding passes & no one to call, only to write with. Kiwi kept sending emails (over 10) claiming they sent all passes but we could only download 1 boarding pass because all 6 boarding passes they sent us had the same name on it. Just would not listen. Kept sending the same duplicate boarding pass over and over again.
1.5 days (!) later, after endless writing and pleading, we received the PDF version to print out for all flights. The app (my account) never got updated and they still claim all passes are visible on the app. This happened for both to and return flights. Both ways we had connecting flights. Ridiculous. This company should not be allowed to do business.

Their flights also appear a good deal until you lock yourself in and suddenly have to pay for each piece of luggage (carry-on (!) plus suitcase) and seats for each flight. Ended up being the same price as with other company's.

Lastly, they claim they have a number to call. But you can only speak to them if you have a flight already booked with them. You enter the booking number and then the birthday of one traveler. Funny thing is, this only worked once. After that, the system kept saying we entered the wrong bday. We tried with all three passengers. Never worked again and the phone will hang up on you after three attempts. It is impossible to get through to someone to speak to. Per writing, Kiwi confirmed that the correct birthdays were in the system-funny though that the system kept saying it cannot recognize our entry. I thought maybe they are having phone troubles. So I called Kiwi phone numbers from two other countries. Same problem each time!

Horrible stressful experience. If you read this, do not book with this company. They should not be allowed to do business!

Scammers, what a waste of my hard earned money, airlines should banned these people and charge them of looting customers

Stay away from this website if you want to get to your destination on time and without wasting extra money..

Do not use them. No client services. On Corona virus situation refuses to turn back money for services never used.

Stay far way from these crooks. They dont give full refunds for cancelled flights Only 5% of price of ticket

DO NOT PURCHASE ANY FLIGHTS WITH THIS FRAUD COMPANY!
WAITING FOR REFUND MORE THAN 4 MONTHS. CUST. SERVICE DOES NOT REPLY FOR OVER 2 MONTHS! THOUSANDS OF PEOPLE GOT SCAMMED AND LOST THEIR MONEY!

I had to give 1-star because neither 0-star nor negative-stars are possible.

They had cheap flights. I was excited and booked.
When I paid, I checked the details... my birthday was wrong (I KNOW I entered it correctly!).
I updated it online. This created a 2nd traveler entry... for myself. And then it also magically altered my birthdate again!?!

I added passport info, also stored wrong. Tried several times to edit, it looked right until I touched 'save' then changed again!?

I opened a ticket with support. They auto responded that it will be up to 24hrs. This all happened within 15min.

After 30min, I received an email telling me to book soon or prices might go up! But I had paid 30min before!

I added to my support ticket, but they wouldn't save. It took a while for me to figure out that it wouldn't save/update because I used the double-quote character!

The next day, I had received two unhelpful notes from staff that didn't read my messages.

The day after (so 2 days later), they said they couldn't book my flight!

Hopefully I get my $ back in full!
Good riddance kiwi.com!