Kiwi.com

I booked a flight and Kiwi.com wasn't able to book it because of some technical issue. There were 2 tickets left so I couldn't wait for them to proceed risking my plans. So I canceled my reservation and asked for a refund. They game me some of the "credits" instead and refuse to give my money back.
Horrible service, do not recommend at all. Looks like a scam.

We recently travelled to Malaysia from Dubai and used Kiwi.com as our travel agent. On the return leg of our joruney they notified us that our carrier had changed our flight from Hyderabad to Muscat, which would result in us missing our final flight from Muscat to Dubai. After reaching out to their support line, we were instructed to purchase a flight independently by one of their agents, because they claimed that the carrier would not compensate us for the flight. We did this, but when we arrived in Hyderabad we were given a complimentary flight by the carrier, which means that the flight that the Kiwi.com agent instructed us to purchase was completely unnecessary. We applied for a refund for that flight or even just credit on the Kiwi.com app but we met with rude and unethical responses from their customer service team. I would not recommend EVER booking a flight or any form of travel through Kiwi.com, they are an awful company.

I do not recommend this company, scammers and thieves. Our flight was canceled, leaving us stranded and without any option to return home. The only thing they offered was a flight 4x more expensive than the previous one and they told us to pay extra! Telephone service very rude, offering no help!

Title: Kiwi.com: A Nightmare Journey

My recent experience with Kiwi.com was an utter nightmare. When my connecting flight in Milan was canceled, Kiwi.com offered no assistance or compensation, leaving me to purchase a new ticket at full price. Then, bad weather caused me to miss another connecting flight, and once again, Kiwi.com provided no solutions or support. I was left to cover the costs of additional tickets and accommodation on my own. Avoid Kiwi.com at all costs – their lack of accountability and customer care is appalling.

Horrendous experience: I booked a flight and authorized the charge for 889.94 sar, I immediately received news from my bank of a charge for 923.02 sar. I opened a dispute from their App, but they continue to claim that the extra cost was applied by my bank.
They seems not to be trustworthy at all!

Cali Colombia to Bogota, booked through Kiwi. Paid for two bags per passenger. Didn't show up on boarding pass, of course time crunch at the counter and extra fees to talk quickly to a customer service rep? Forget this company if you want to enjoy your time abroad.

My flight got cancelled and I never get my money back.
This is the response from kiwi.
"Upon checking your reservation I can see that our designated team is already working on your refund request. Kindly allow us some time, once there is any update you will be notified to your registered email address. "
It's almost 3 months now no refund.
Don't use kiwi for any bookings.
Sam

Never book anything from this site unless you wan't to be stuck in random airport over night because cancelled flights and you don't even get reasonable refund. Customer service is also very bad (bad english) and app does not work well.

A seemingly well done online agent just until you buy your ticket - but turns into a stupid rip off right in the next minute with embarrassingly stupid, automated responses, basically zero customer care. They call an additional 20 hours overlay a "minor schedule change". Honestly I do not understand how these burglars are allowed to operate on the market, avoid them at any cost!

Stay away from kiwi.com! They are cheats, incompetent or both. I purchased a premium economy ticket but only got an economy seat. Kiwi support could not help and refunds are impossible. Worst online travel agent ever.

Bought a flight ticket received confirmation. Arrived at the airport only to be told they did not book anything for me. Had to pay twice as much in cash at the airport. These scammers have 10,000 bad reviews. I can't understand how credit card companies allow them to operate.

I requested a refund on March 21,2020 due to the cancellation of my flights (total 1075 USD). Although they refused at first, they later demanded extra money for cancellation and sent me a link for payment. I made the payment but I've been waiting since that day. Customer service, which used to give routine, standard answers to queries, now doesn't even answer sent queries. This company engages in embezzlement and fraud and has caused me material and moral damage within 2 and a half years. I will look into the legal action that can be taken. Anyone harmed by this company should get their own compensation and it should be clear to anyone what kind of irresponsible and dishonest company it is anywhere in the world.

Never, ever use kiwi.com to book flights

Purchased a flight this morning, they waited hours to confirm the reservation, and they're now asking me for more money because the prices went up.

Pretty sneaky on their end to have a 24-48 hour "confirmation" period where their team goes and takes their elegant time to book your flight. Perhaps waiting enough time for the price ticket to double, after paying hours before.

I could have booked my ticket through the actual airline, except of course they tricked me into waiting another 24 hours, hanging onto my payment.

Now I am faced with the cost nearly doubled. All because of Kiwi.com.

Did I mention their support team does not compensate you for anything either? And you can't talk to anyone within the actual company. The real Kiwi.com team hides themselves behind a support system, and they must hate their jobs, I can't imagine the amount of frustrating calls this place gets.

Been sold a ticket that was never theirs to sell, only found out at the airport that the ticket did not belong to me, although I have the kiwi reservation and confirmation issued by them, 6 months after not a single reply or any form of communication from the company, they are well known for being a company that always find someone else to blame, but this time the error is 100 per cent theirs and even though, it's impossible to communicate with them left alone trying to get a refund, not surprise how this company is making so much money, selling tickets that doesn't exist and never refund their customers

Terrible. If one of your flights gets delayed, kiwi doesn't care because they're too focused on how amazing it appears to book random flights so close to each other for you for "such a cheap price", so they will not offer refund or other options for you. Very much a scam. Don't use unless you want to dig through a maize of terms and conditions to see in how many which ways kiwi can $#*! up your whole travel experience. I did that, and I was very surprised with how superficial and two faced this service is.

Got the same situation as many others: tickets were booked just before pandemic started, in Feb 2020. No refund received until now. I contacted airlines directly myself - they all confirmed they refunded to kiwi.com. The last refund was made nearly 5 months ago. Yesterday I got a message from kiwi.com stating that they converted part of my refund to their credit system because "they could not send refund to my bank account". Such scammers! Bank account details were given to them just 1.5 months ago in our chat and I got confirmation that they recorded it. Never ever use them again! If something goes wrong with your itinerary - they will scam you and not return your money. Meanwhile, they just forgot about the other 2 flights form my itinerary and marked the status as "resolved". How to influence them? They are just using my money paid back by air carriers for their own sake.
Just to confirm my case I made screenshots of my communication with them regarding refund.

Kiwi can find cheap flights, but their customer service is rude and unhelpful when issues are encountered at any point along the way or before your trip. I spoke to multiple representatives on their customer service team, and they were all equally rude. After not getting through with Kiwi, I tried contacting the airline directly and found that they did not have any record of bookings under my name and said I was not listed as a passenger on their flight. I travel for work constantly and this is by far the worst experience I've had with a booking agency.

I booked three international airline tickets through Kiwi.com. What was so terribly disappointing is on the first leg out, the seats i selected were completely ignored when we went to board and they split my party up all over the plane. So bad. I would never use Kiwi.com again. I tried multiple times to reach them about this issue and they either passed me to someone else, or hung up on me. The flight home was almost a complete disaster when the schedule was changed to an earlier time and neither Kiwi or the airline notified us. you have to check yourself with this company, they are not helpful.

This company makes your reservation and takes your payment without confirming if there is a flight available with the airline! To make matters worse, they don't call to inform you of their error. Instead they send a very confusing email that simultaneously states you're both confirmed and trip not possible. I tried calling them 2 days in a row. Both days I was left on hold for hours. I had to call the Airlines directly. Please take heed to my warning. Avoid this company!

My flight was cancelled by the carrier and over 3 months later I have not gotten any money back (I am owed almost a thousand pounds) and kiwi has ignored all my attempts to contact them. They make it extremely difficult to contact them in the first place by leaving no email or phone number which suggests to me they are purposefully trying to avoid speaking with customers - because they know that most of us are extremely unhappy.

I used them and after reading the reviews was scared but all my flights worked according to plan so my word of advice would be only book through Kiwi if you for sure are gonna make your flights. If no refund is needed then kiwi gets you where you need to go on short notice!

Terrible. Run away from this SCAM. They do not care if you are able to make your connections, they tell you this is at your own risk. They're too focused on how amazing it appears to book random flights so close to each other for you for "such a cheap price", so they will not offer refund or other options for you. Very much a scam. Don't use unless you want to dig through a maize of terms and conditions to see in how many which ways kiwi can $#*! Up your whole travel experience. I did that, and I was very surprised with how superficial and two faced this service is.

I booked flights with kiwi and the departure time on return flight changed so the connection no longer works. Since then I have been unable to get any response from them and they have £700 of my money. They offered £100 Kiwi credits or flights a day earlier for several hundred £ more. I contacted their help desk 7 days ago no response, there are no tel numbers to try and speak to someone and frankly no customer service. DONT USE KIWI unless you want to loose your money. We