Kiwi.com

Do not use kiwi. Their system is antique and their customer service is awful. You have to pay for better customer service, which is only faster responses. Take your money and time elsewhere.
For my scenario, When I finished all my bookings flight, hotel, visa, taxis and got a last minute email from the Vietnam government E Visa system saying their system was malfunctioning kiwi told me to buy a new flight and I could not have a refund, nor a flight change even though I could not enter the country I bought a flight to. Ridiculous of kiwi's terrible customer service. I would never use this service again when there are many other better options.

Absolutely avoid at all costs. Flights I purchased were changed without my consent, and they refused to just simply give me a refund because I didn't purchase their "special" insurance for the flights. But let's get this this straight: You, not I, changed the original flights. I lost about a thousand dollars. Absolutely avoid at all costs. Has caused major headaches and stress. Will tell anyone and everyone to avoid. You can steal my thousand dollars, but you'll lose all future business with people, as I have connections with tons who travel.

DO NOT BOOK. One of my flights was cancelled and they didn't let me know. Then they only offered to fly me home 5 days later. They refused to reimburse me or provide anything else. Either I stay in a strange city for 5 nights at my own cost or book my own flight. Worst company ever

So I was in a hurry to book flight and come back since all the airports were locking down. I found a ticket for 970 euros on kiwi with connecting flights. I was happy I finally found a ticket. I pack my suitcases and wake up very early for the airport. Only to find out there was no such flight. Not even a customer service. I check my account the money has been deducted. The only money in my account is gone and I need to get back. Kiwi. Com are so wicked. How can you book someone on a flight that's not even there. How mean can you be

Scam. In what universe is it okay to take 3 months or more to issue a refund. We paid for luggage on all flights and put in requests to get wheelchair assistance for my handicapped husband. We never got boarding passages on any of out flights. Neither airline got the luggage funds or the wheelchair message and we booked way in advance. When a company cannot provide what they clearly state they can and take your money for it, that is the definition of a scam. The fact that they can't refund sooner because of high volume. The work "volume" says it all. I truthfully doubt I will ever see my refund.

I experienced severe service issues with your app, resulting in over €400 in extra expenses. Despite a delayed flight, your team's advice was unhelpful, with non-functional contact numbers and ignored requests for alternative assistance. The app falsely indicated my flight cancellation, causing further confusion. Misguided information and lack of timely responses exacerbated the situation, leading to significant financial loss and inconvenience.

Zero stars really should be an option when reviewing Kiwi's customer service because unless you pay extra for customer service then it basically doesn't exist. My main (but not only) complaint is that I paid them to add luggage and it didn't get added. Then despite the fact that they admit they did not do what I paid them to do they still require me to request a refund instead of automatically giving me my money back. Then they say they won't give me my money back unless I show them receipts that I paid at the airport. Kiwi if I pay you to do something, you don't do it, and then you refuse to give me my money back that is called a SCAM! How many people have you cheated this way?

My flight was cancelled by the airline. After calling the original airline to try and get a refund, they said only Kiwi can do that since it's a third-party. I was on the phone with Kiwi for over 30 minutes, trying to convince them that the airline can't refund me, it's their job to get the refund for a flight that got cancelled and that I don't have a seat on anymore (!). Apparently they "sent my request to the finance team". We'll see what that means and if it leads anywhere, but apparently if you want anything from Kiwi you need to be very persistent because I was told "no that's not possible" about 10 times before getting passed through to finance.

They first showed me before purchase I had one checked baggage then after I booked the flight they said I only had a carry on and it would be 75 dollars for one checked luggage. I called them no resolution. However, before I paid the 75 dollars I called Japan Airlines and they told me I have two checked bags that are included in my price already.
Sneaky bastards. Just hoping my flights will go smoothly now after reading these reviews.

I've booked a flight from bali to thailand, They sent me an conformation email with "FAKE" reservation number... I entered that number on airline's website and it doesn't even exist!
This is a complete scam... Don't know why it still appear in skyscanner...

Kiwi.com's deplorable pricing tactics and unethical policies are an outright scam. They lure you in with attractive prices, only to extort double the cost once you're locked in. Their lack of transparency, exorbitant fees, and complete disregard for customer satisfaction make them a company to avoid at all costs. Don't fall victim to Kiwi.com's deception – seek out trustworthy alternatives that value their customers.

Kiwi.com - the worst online flight search engine. Thieves, I paid £458.20 for 1 piece of 20 kg luggage, return flight on the London - Larnaca (Cyprus) route. Never book flights with them, they will rob you!

Refused to provide refund for airline cancelled flights despite my purchase of cancellation coverage. Talked with airlines directly and they confirmed their policy provides refunds for these situations.

Flight was cancelled and Kiwi didn't even bother notifying us. The airline has announced a refund setup that I can't even access because Kiwi hides away your booking information to force you through their garbage support. I've wasted hours on hold with them - their system has cut out or hung up on me twice. We're on hour 2 of hold time for now.

They want me to pay 20 dollars per ticket to "maybe get a refund in 6 months". That's insane. You'd do well to never even consider looking at Kiwi.com.

My flight has been changed six times within two months. Airports, arrival times, departure times, and an added 28 hour layover in Nashville! Customer service is non existing. Money lost. Do not use Kiwi.com!

After choosing the cheapest flights, the site prompts you to upgrade various options such as baggage, flexible tickets and insurance. After avoiding all these I was hit with a 'price adjustment' during the booking process just before entering my card details.

Long story short, made me pay twice for the same ticket, sent me option to change date via email, "Terms and conditions apply", as usually smallest possible letters.
Went doing that without thinking much, who would assume that its needed to pay full ticket if such option is given.
Went with procedures, paid new itinerary in full, thinking that i will be refunded later when they fix with previous company.
Thats when sh*t came my way, support kept sending this and that regarding plans or whatever the scam was they were saying.

Won't use anymore for sure.
Never had such experience with other sites, used it only because it came as suggestion from cousin.

I have had my flight canceled by Virgin Atlantic, having had it booked with Kiwi.com.
I have even paid their extra fee for assistance and no response was ever given.
Kiwi is impossible to contact as they do not have any numbers available.
Terrible agency!
Avoid them!

Never ever use Kiwi.com for any travel booking. Their customer support is horrible with agents eating food while on phone and talking profanity. They have such bad refund and rebook policies that if you don't read the fine print you will end up losing a lot of money which in our case we did.

Horrible airlines Horrible travel agent. I couldn't upgrade to business class. Air asia charged me $450 extra for bags. Terrible service. Buy your tickets directly with a good preferred airline. Don't buy from kiwi or air asia. They will rip you off.

I have been using this website for the past few years. The site itself is well designed, however my complaint stems from their lack of understanding. Amidst this coronavirus out break, unlike other companies that have adjusted their booking policy, they are refusing to allow me to change my flight. Instead I must loose the current flight, and book another at full price.

It seems they are more concerned with making money than public safety. I would understand a transfer fee, but outright refusal when a pandemic is out there makes no sense.

Amid the pandemic, Kiwi has put in minimal effort to assist customers obtain refunds. They offer a few options, but none guarantee you'll be receiving anything significant back. They won't supply the credentials I need to contact the airlines directly to try to solve it myself. They're making it as difficult as they can to get even a decent refund. It has been frustrating contacting them about this issue. They don't appear to care that you may lose a large sum of money if you want to cancel. It would probably have been a better idea to book with the airlines directly, or to have booked with another travel company. I don't suspect Kiwi will receive many flattering reviews. It is in anyone's best interest to look elsewhere when booking flights. When times get tough, Kiwi doesn't truly care about their customers.

Avoid this company complete robbers booked through them for my daughter and her friend received no confirmation and had to book again they then charged me twice a flight that should have been cheap cost me 320 gbp and not interested when I contacted them