Kiwi.com

Zero customer service so if something goes wrong it's impossible to contact anyone. The boarding pass was never sent to me. I tried downloading it but my booking never appeared on the website or app. I had to therefore pay for a boarding pass at the airport which kiwi offers to refund (according to their website). I tried to make this claim for a refund but the website/app only allows you to go further once you access your booking. There is no generic email address or contact number. Counter intuitive and frustrating to use. Will never be going through kiwi again. Not worth the potential hassle

Kayak sent me to this booking site. Having trusted Kayak before, I didn't investigate "kiwi".
Well! Kiwi is a the worst choice to book with. This booking was for a family member who had to travel across the ocean after her mom suddenly passed away... Now, in the most distressed situation, already at her destination, this family member has to deal with some sort of fishy process that was not required for the purchase of the ticket to get there. Kiwi is holding her money, but not issuing a ticket under the guise of a verification process, which cannot be completed because the site freezes. When attempting to call, she had to wait 50 minutes, and on minute 48 the connection dropped...
So, at this point, Kayak cannot be trusted for its recommendations.
I will no longer be using Kayak.
And will most certainly stay away from Kiwi!

Don't book a ticket with Kiwi.com under any circumstance. They are a no different from a scam website, especially when it comes to their Kiwi Guarantee.
They will postpone a solution and promise everything will be ok until the last moment, then say we're sorry we can't help.
In our case, our flight with Kiwi got cancelled and they promised everything will be fine, we just have to wait and call the airline directly. At that time, we could have purchased another flight for a reasonable price, but they insisted they will help us if the airline won't.
The airline ended up only proposing a refund and in the meantime prices for the flight went up 5x. Kiwi then said "oh sorry, we can only refund the flight at this point".
We lost the hotel, car booking for our 7 day trip because of Kiwi.
Please avoid and a flight from another agency that doesn't trick you into thinking they'll help but never do.
I will never buy from Kiwi.com again. Stay away from kiwi.com and especially kiwi + Ryanair

I had a terrible experience traveling with kiwi.com. One of the airline tickets I purchased was rescheduled hence delayed and it seemed like every step of the way was a hassle. Customer service was unhelpful and unresponsive, and I was left stranded at Dubai airport. In addition, their kiwi.com guarantee is a joke and I ended up spending double the money I anticipated as I had to book a new flight at the last minute from Dubai to London. I would not recommend kiwi.com to anyone and will not be using their services again in the future. I really wish I had seen all their customer reviews online before engaging with them. AVOID!

Booking #166 146 310 this company is a joke! I've purchased 2 flight tickets in September and unfortunately the flight got cancelled several days after the purchase. I've reached KIWI for refund and they informed me that they are waiting for the carrier to refund them. I've contacted carrier and learned that the money was transferred immediately back to KIWI in September. I've requested refund (cash) and since 13 October 2021 I haven't received anything…I've contacted them several times, same bulls*it over again that there is high volume of requests etc…they have my money more than 6 months on their account without any solid response about the expected date to send me my money back…. So fed up with this scam company- don't book with them, save yourself a lot of energy…

I booked three tickets from Spain to Germany, later because of some problem I canceled the ticket one week before flight.
Unfortunately the kiwi.com has returned only 10 euros from 224 Euros, and the 10 euro also the kiwi.com credits which we can't withdraw.
It is not justice on 3 unemployed people. I called the customer care. They said it is our policy. You guys made policies to rob the pocket of the people?
Return my money!

I had a flight change come up in my itinerary, change came from the carrier. No big deal, changes happen. The problem arose when trying to change my flight through Kiwi they wanted me to pay the full price (+50$) for a new ticket to replace the flight that got changed. How does that make any sense? If my flight gets moved again am I gonna have to buy a third ticket? Best to stay away from this company and book somewhere else, I ignored the reviews and its gonna cost me $300+

This was the first, and last, time booked with Kiwi. I contacted Kiwi via email three times, and via phone, to book my pet on my flight with West Jet only to be denied, "Service not available" Imagine my stress upon learning that my pet would not be permitted to fly with me. As it turned out, the only way for a customer to book a pet is by calling the airline directly. Not once did Kiwi communicate this and refused to share their supposed communication with the airline. (No one ever contacted the airline directly). There were other issues with my booking with Kiwi as well. Kiwi is incompetent and provides false information to customers. I hope they go out of business.

Do not book through this website! My entire airfares were loss. They said the cancellation was voluntary.
They inform I should call them before cancelled. But where is the phone number to call when I pull up my flight schedule? None. No note indications to warn of clicking the cancel button. Nor there was any drop down window that give choice of Cancellation. All that is visible is CANCEL/Refund, see the lower photo. That is what I clicked. It was the wrong choice they told me AFTER the FACT. They told me to go back to their website to search for other options. If so, why didn't they provide the warning at the ticket itinerary. When I pull up my itinerary online, the Cancel/Refund is clearly visible in bold black. I had picked the wrong choice. Now, they told me afterward, No recourse and they would not go back to the airline to negotiate for a partial refund or credit. Nothing, I have loss the entire airfare I have prepaid. No help at all and her English is hard to understand.

Never Never Trust kiwi.com. They steal your money. For anyone interested, I am ready to show my case how they stole 420$ from me. Changing flights. Charging for travel in process. Never but never trust Kiwi.com. Pay a little bit more and save money. I got charged twice. For one, I did not get an invoice.
It is even worse. Two month later(2/6/2022) they called(Yoseph) me to offer to refund partially one of the two payments. How rude! Don't get close to them!

I have been stuck in another state because of kiwi. Their system picked and completely different flight and had me at 4 checked bags. I only had 1 bag. They stand by their policy and do not care about their customers at all. My niece died and my son was in danger in Chicago. Mind you I asked to change the flight so they can keep the money they wanted more money to do that from their error. Dont book with them PERIOD

I booked my Bakit Air Malaysia flight ticket on kiwi.com.
Even though I canceled a month before departure due to personal reasons, I did not receive any refund.
Kiwi puts the blame on the airlines. They say there is nothing they can do because the airline cannot provide a refund. It's funny.
How can I not get a single penny refund even if I cancel a month in advance?
Doesn't that country have laws?

American Airlines refunded my tickets to Kiwi and they did not send the refund to me.

A huge scam.

Impossible to talk to anyone.

Avoid this service. If things go smooth you will be happy, however they will never support you if there is any problem during your trip

I booked a flex ticket with Kiwi.com knowing that I would need to cancel or reschedule my booking. With all the if and but clause and not able to reach the customer service for more than 1-2 hrs. They said my ticket is no longer refundable and they will not refund a single penny.

Bunch of cheaters and scammers. Do not waste your money, they are useless middle agents just to steal people's money.

Absolutely terrible. I booked a flight around a month ago from LAX to Seoul with an overnight layover in Japan. However last week, I found that Japan had changed its immigration rules and stopped issuing transit visas. This means I was no longer allowed to have a layover in Japan. After upgrading to the premium services, (30-ish $), I talked to many agents to try to find the best solutions. Many of them were rude and none of them let me speak to their supervisor. They claimed that they are "just a travel agency" and 2 of them rudely said that this was completely my fault and I should've prepared better. I will never book with Kiwi again, especially not after I just lost 1,000$.

Firstly, Don't attempt any contact with this company as they don't actually provide any contact number. They have an email system which doesn't work. I have been waiting for a email response for over 6 months. They are untrustworthy thieves. I submitted a refund though their refund procedure almost 2 years ago. I am still waiting for confirmation of the refund. After attempting to make contact with KIWI about my refund and finding no success, I have been forced to file a complaint with the department of transport, in the hope that an escalation of service will aid me. I'm worried for future customers that will fall into KIWI's money grabbing trap. I hope that those future customers will also file a complaint and that we can together get this scam of a company shut down.

If it was possible, I would't rate it even with 1 point. Do not book with kiwi! Sure you will lose your money. Because of the cancelled by the air-company flight, I've requested a refund on 26/03/2021 for a travel Berlin-Tampa, on 07/04/2021 for the second travel -same destination, booked again with kiwi.com unfortunately. Till now nothing is done.
I'm really, really sorry having done a reservation with kiwi.com!

A month before my flight I had an injury which prevented me from flying. Thankfully I had paid for the extra insurance. I did a request for a refund since I didn't go on the trip anymore. Its been more than 2 month and I have sent them 20 email. Kiwi has still not refunded me, and based on the email the are responding me with(the same one every time saying the refund is not in their hands), they don't seem like they will anytime.
Don't fly with kiwi, Its a scam.

One leg of our flight was cancelled, all they could offer was to book flight one day ahead for extra charge and you would have to pay for your own accommodations in transfer city, or that they would try to get you some money refunded in 6 months. Do not use!

Still waiting seven months after flights were cancelled for refund. They acknowledge that they have received the refund from the airlines, but months later still have not refunded to customer.

What do you call a company that takes your money from an airline refund, and refuses to give it back? kiwi.com

Near the end of booking a pop up saying the price had risen by £100!? Money grabbing and causing false urgency to book! Upon clicking back' the price changed back to the cheaper price, no wonder when I then completed the booking the website had changed the date. They won't refund or change the flight, even though their website caused the error. Shocking customer service and policies. AVOID! Use someone like Skyscanner or someone with more reliable website and systems. Don't take the chance of being caught out!

I booked a flight from kiwi, due to airlines it was cancelled and refund was made by airlines on same day but kiwi did not refund the amount even after 3 months. Even after providing proof from airlines.
They are fraudsters. Never ever book anything from kiwi.com
If there is negative ratings then I would have given that.

I'm still waiting for a refund on a flight purchased through kiwi the airline cancelled. Kiwi was refunded by the airline but I saw nothing. Customer support has been useless. I regret ever trusting this company.