Kiwi.com

They cancelled my booking and offered me an absolutely horrible alternative that required an overnight stay and took 23 hours (instead of the original 4)! Otherwise, apparently I would have to buy a new ticket on myself, no refund offered. You can't even contact them because they use PAID lines, and if you want to speak with someone, they say "we will contact you", which never happens. AWFUL service!

Kiwi.com guarantee and customer service is the worst Turkish Airlines cancelled my flight three days prior to my leave date. Kiwi offered me a one-time free alternate flight without consulting me that would have gotten me to my destination too late for my cruise, this alternative had to be accepted within four hours or it would be voided. After contacting Kiwi customer service they told me they could do nothing only pass my information to a different section that would contact me back within 24 hours. This was now two days prior to original departure time and three more calls back to Kiwi customer service with no call back from their section that actually has the power to reschedule my flight. I ended up having to go directly to Turkish Airlines and reschedule with them as my travel agent "Kiwi.com" did nothing to help me, they already had their money.

We book a trip with them. Everything confirmed. No problem. But when I decided to check in, the app said that had to go to the kisk of the airline. That sounded weird as the airport for the departure had the option for online check in. So decided to call them. The answer was that the trip had been cancelled (first news) or it was not confirmed (they said yes in a previous email). Basically, I can confirm paying the doubled price or get a refund. All the hotels, trains, taxis booked. No more option. And, as they just intermediate, the regulations apparently don't work for them. Well, let's see what a judge thinks.

Following a year long struggle to get my money back from my cancelled flights and posting a bad review on here. I did the following.
1 - Signed up to a Twitter Account
2 - found the Kiwi.com page on Twitter.
3 - left my first and only tweet -where's my money, I know you have already received the refund from the airlines etc, etc.

To my utter amazement, this resulted in Kiwi contacting me the next day via email and confirming that my refund "has been approved and sent to my bank account". Checked this and I can confirm this is the case. So go on Twitter and tell it like it is if you want your money back, it seems that bad reviews on Twitter is the only thing they fear. Well it worked for me.

App didn't update one of the legs of my flights. It tells me my flight was in the morning but it was at night so I miss my connecting flights. I called them and they told me I had to buy new flights even though I have a 'transfer guarantee'. Not a reliable app and customer service acts friendly but doesn't help you Update: After contacting Kiwi they blame the airline for not refunding the flight. Its Kiwis mistake but wont refund my additional costs incurred. I advise all to book with caution.

Booked two connecting flights via Kiwi.com, one of the flights was delayed and thus missed the next one. Kiwi.com took no responsibility about the incident (even though the suggested flights were very close to each other) and did not covered anything (next flight, accommodation, food, etc.). A totally unprofessional manner, do not book your flight tickets from here; i. E. not worth it.

Zero reviews is not an option. Kiwi would not refund my booking when I canceled within 24 hours on fully refundable flights. On a fare of $5,800, they gave me $10. They said it was a "saver" booking and non-refundable. I found them from Kayak's website when searching for flights. This is a scam, and I only wish someone warned me or did my research before getting fooled.

Just got my flight cancelled and they say will take up to 3 months to partially return my money.

What a scam!

Buyers be aware that this is just a scam. My flights were and still are available to buy directly from the airline and somehow Kiwi.com is not processing it...

Never book with them again, what a shame.

I just called the airline and they said there is no issue on their side and that Kiwi is wrong doing by cancelling my reservation.

AMAZING!

Don't get the cheapest flight tickets on this website unless you are ready to lose your money and there is always reason what they are little bit cheaper that the other website. It is based in Czech Republic and they don't care about their customers and greedy for selling tickets. Read their terms and condition before you get tickets.If you miss your flight and they try to get away from it and make excuses continuously. Be careful about selling tickets operated by Thomas cook airline. There are no any customer right between company and avoid their responsibilities.

DO NOT use this site. I'm not sure if there are any real people with this agency. It is shady and we've had the worst experience. If there is any reason you may need to cancel your booking they give you maybe. 01% back no matter the reason. Ours was extremely valid. Worst airlines too. Just everything is so bad.

My flight was canceled due the Corona virus epidemic and what does Kiwi.com do instead of giving me my money back the charged me a punch of bogus fees to justify refunding me $11. I never hate but I hate this company with a passion. Do not book through them you will regret it

Kiwi sent a voucher for TAP but they say it has no monetary value. It's impossible to contact them, they don't reply to mails or recognise the booking no. I've received a refund for the return flight from easyJet.

I've been waiting a year and no refund on my flight! I had to cancel my flight because they tricked me knowing that no flights were going to depart! They are a disgusting company! You will regret using them

Complete scam of a company. Terrible customer service they solved none of my issues, were completely unsympathetic and offered no timeline for a solution. They are legally required to offer a refund for a cancellation within 24 hr of booking but refused to do so. I will now be disputing the charges with my credit card company.

Been waiting nearly 4 months for my cancelled flight refund. Had no replies to emails, no return phone calls and no money. Was promised a refund within a week, that was 2 weeks ago, still no communication from Kiwi.
Would not recommend this company.

I spent hours on the phone to get thru while I only have limited amount of time at he airport to solve the airlines issues. After over an hour and several attempts I got thru. They mentioned to me that is normal as they receive high volume of calls.

Stay away and never again. I am solving the issues that they should've done on my own now and spending a lot of money out of pocket.

Do not buy from this company. I purchased a ticket for my son and I to fly from Newark to Paris. When we arrived at Newark there was no ticket for my son. When I called kiwi the woman said she could do nothing but open an investigation. She stated that someone would call me but no one did. I was forced to buy another ticket for my son. I still have not been able to reach anyone directly and was told through a chat bot to apply for a refunds on line and if approved it would take 3 months to get a refund. They should be shut down.

Delta canceled my flight and kiwi offered no option except to book another flight at full price with no refund, and only a 10 euro credit towards the new ticket. The customer service representative could not explain anything, kept putting me on arbitrary hold and hung up on me three times.

The reasonable option is to credit the amount paid towards another flight, when the change comes from the carrier, completely out of the passenger's control.

I bought the ticket on the phone some how error to wrong arrive airport, I call back with in hours to change to different arrive airport, they charge me new ticket, I call customer service he seem very nice guy but he said same thing and not much he can do.
This is first time purchase from this web, never again.
Kevin

Spend a little more if needed as I have spent hours on the phone to them, the airline changed the flight and I had to do everything through Kiwi.com (they screwed this up 3 times) I then had to pay additional costs for the changes (even though I had all insurances) and they use their own email so when you want to contact the airline at all they cannot identify you as it is Kiwi.com's 'secret' email that they will not share.

I wish there was customer service, there literally is no customer service to call. After confirming our flights we've been told three different separate times now that the flight previously confirmed was no longer available and that we would have to pay additional amount for a different flight. When asked for a refund we were given some crap explanation that a refund couldn't be guaranteed. You can't call and talk to anyone, how is this possible in 2022?

Kiwi.com are a bunch of opportunistic people trying to make money on top of the pandemic. Completely negligent with no concern about patient safety, not adjusting any of their regulations. Will lose a lot of clients, can close their doors.

I made a booking and the following day my employer issued a blanket email cancelling all booked holidays for staff. I have been unable to send any email to Kiwi, such a complicated process and the email sent with my travel details is unmanned. I have only got 10 euros refund. I don't think paying for insurance would have covered this eventuality. Disappointed and will never use them again.