Kiwi.com

Both companies are a fraud business.
Kiwi lies about its services. Everytime you want to make a change of time of travel they overcharge you. Their affiliation with travel insurance axa is even worse as they do not reimburse you, they send you a pin to your online claim to log in that never reaches you.

Only seal with kiwi.com if it is the last resort and remember that they will bot reimburse you for a flight delay or airline change of travel date or time even with kiwi guaranteed insurance service.

My experience with kiwi.com was horrible. I contracted them in February of 2020 for several flights that were ultimately cancelled because of the pandemic. The customer service and communication were awful. Despite the fact that all airlines that I booked through kiwi.com had clear policies to provide full reimbursements when flights were cancelled as a result of the pandemic, that I sent over 15 messages to their customer service, and paid extra for a priority-assisted refund, I am still waiting for a reimbursement nearly a year and a half later. For other flights on this same trip booked through the airlines themselves that were cancelled due to the pandemic, including some of the same airlines as I booked through kiwi.com, I was able to get full refunds within two months.

Seems like dressed up fraud. It is better and more useful to burn your money to watch the flames and feel the warmth than to give it to Kiwi.com.

My flight was cancelled due to covid. I was told that I would get a refund but it's been 7 months now. It's not a small amount of money. I have to file a claim to DOT hopefully they will help. The worst website. Do not buy tickets from them. Ridiculous! Thief's!

I bought plane tickets from them. The airline changed the schedule and it didn't work with me. I canceled the ticket one month before the date, but no refund from them. Be careful they are good on "terms & conditions" and you will lose the dispute with your cc. Scam artist. Beware

Had to cancel international flight after Kiwi.com made it clear only after the purchase there was to be no check baggage. To put checked baggage on the flight it would have cost upwards of 200 euro. When requesting a refund they only refunded a total of 34 euro, in which they too 20 (for a flight costing more than 600 euro) The requested cancellation and refund was made immediately after purchase (same day) and would have in no way affected either kiwi.com or the flight provider. Disgusting service with no remedy to problem, seems there are multiple issues with other customers dealing with similar problems. UNSAFE to use as a consumer.

This is a $#*!ing scam. They managed to $#*! up twice on one flight.
They changed our flights 7 hours before we flew so we had to buy new flights. They didn't offer any compensation or alternative flights. I requested a refund and haven't heard anything. Avoid-absolute $#*!ing $#*!e

I deeply regret booking with Kiwi. I scheduled a morning flight to Barcelona to catch my booked tourist liner in the evening. However, the airline changed the schedule, so that my flight arrives after the liner departures. Despite this significant inconvenience, Kiwi accepted the schedule change without notifying me and refused to reschedule my flight. I could have easily resolved this issue directly with the airline. I see no value in using Kiwi and strongly advise booking directly with the company instead.

I don't recommend any one to deal with this travel agency (Kiwi) as they are only big thieves. I reserved a flight through them and they immediately sent me the confirmation (after my full payment). Then, three day before flight date, they sent me an email saying that the carrier has changed the flight date and time and accordingly, I have to change my flight as well. The fees they were requesting to change my flight were incredibly too much. I elected to cancel the whole flight, however the refund was ZERO amount from what I paid. They offered only 5% from what I paid to be utilized in any future purchase through their website that should not exceed 12 month from the 1st reservation date. I don't recommend this thieve travel agency to any one including my enemies and they don't deserve any star, I will never buy from them at all.

I used them for a ticket and they changed my flight date in the confirmation after payment has been made and refused to pay refund or modify dates. Their system asks for 100 percent fee for replacing the flight so the large sum of money I paid is gone due to these bunch people f scammers even though the date they put in the confirmation is a month away

If there was an option to rate KIWI with a zero i would. Absolutely terrible. We purchased tickets for our trip and the connection flight home was cancelled. No one notified us until i called the carrier myself to confirm all flight information. In fact, I was the one to inform KIWI of the cancellation. They were unable to provide me any good or at least decent alternatives. I had to cancel my entire trip because i could no longer trust i would find a ticket at the airport during my travels. They cannot guarantee me a full refund and i need to wait 3 months just for them to provide me any type of response for my refund. Horrible and very disappointed - i will never use them again.

Bought a ticket to Canada last month, straight after receiving confirmation had to correct misspelled name. Done it within 24hr from purchase. Month after Kiwi.com sent me ridiculous email to pay 722EUR within 24hr for this name correction, I still have month to go to my flight, and they charging me this price?! Unacceptable! Kiwi.com is absolute nightmare to deal with!I contacted kiwi but they seem to play a dead bug

They are scammers! Don't ever book through these people. The horrible rating of this agency shows how useless these people are.
Airline will not entertain any change request if you go through this agency. This agency will not bother helping you or contacting the airlines for you, so even in a state declared emergency you will be left with no choice but to throw away your money.
What horrible customer service these people have. The worst travel agency ever!

I just booked a flight with them and triple checked all the information, but when I received the confirmation email, they flipped my departure and arrival locations. When I contacted them to change it to the correct locations, they charged me an additional fee for more than what the original flight was and claimed the error was on my part. This company is a scam and will purposely mess with your itinerary in order to charge you more money.

Kiwi pretended I made a mistake on my name so issued an E ticket which would have been unusable. They refused to correct the error unless I paid them a further 90 Euros despite my flights costing almost 2000 GBP. My tickets were never issued correctly so the flights were lost. They were the worst company I have ever had the misfortune to deal with. Do not trust this company. Book your flights direct with the airlines.

Scam website - they quote a price for a flight. Half way through completing the booking form a popup comes up saying the price has gone up - by 300%! When I search again, their original price still comes up. The process repeats. Its fairly clear they have no intention of selling at their advertised price - it's just a bait-and-switch con to lure people in. Clearly not a trustworthy company. Just con merchants.

Shortly after the cruise ship company refunded our cancelled trip(Venice - Bari) because of the corona pandemic, Kiwi.com informed us that they are keeping open one leg of our post cruise return flight(Bari - Rome) and cancelled the other leg of the flight(Rome - Dubrovnik). We live near Dubrovnik so this would not get us home, but Kiwi.com nevertheless refused to refund us. As much as this is appalling, its worth seeing what Kiwi.com is really like when the customer is disadvantaged by them: no access to customer support(no one answers the phone), there is no way to email them a complaint or lodge it in any other way; but once we contacted our bank to get the money back, Kiwi.com had plenty to say how wonderful they are but are still unwilling to refund the flights.

I bought a flight ticket from kiwi and never hear back from them. No customer service no correct email address, but I have no option but to report the issue to the federal consumer agency about the company and the way they scam people. As far as I'm concerned this case my ends in court because I don't play with my money.

This site will rip you off and charge you for things that are not needed or mandatory. Their customer service is horrible and they dont have customer service in mind. They charged me for luggage when the airline does not charge, about $100.00 each way. They also charged me for seats stating I MUST pay for seats when reserving seats was optional, another $100 each way. I ended up paying more than if I would have gone straight to the airline or other sites for booking. Stay away or your trip cost will double in no time. Right now I have a refund request and even though I have explained the issue they keep coming back with a no response or I will research further. I will update on whether or not this was solved.

I paid luggage fees through Kiwi for two trips. I had to pay for them again at the check in counter to my great surprise. And they were not cheap. What a big mess! They say the will review my refund request, and if approved, it will take 3 months. I learned my lesson the hard way.

We booked a flight which was cancelled. We requested the refund and kiwii just stopped answering us

After a year, now we are going to go against them and open a case in Small Claim Courts in Delaware.

Picture shows the status of our case. It has been like that for a year.

Avoid to all costs

They have a fraud refund policy. They refund you just $10 from any amount you paid. Even if you try to cancel it right away after purchasing. They do not answer chat, there is no way to e-mail them. You can not call them. Only if you have a booking and the flight is within 14 days.

As the title says, they used fraudulent practices to book my flight with frontier. Frontier would not let me check into my flight, and when I attempted to, a message popped up stating that I had used a third-party agency to book my flights, which had used fraudulent practices, and therefore my ticket had been forfeited. They claimed this person also used a weird name and frontier airline credits somehow. I had to be on the phone for over two hours with kiwi, with frontier, back-and-forth trying to get this resolved. Long story short, I had to buy a ticket directly from frontier.

I have never been more disappointed in a service. I spent 4 hours arguing with "customer service" over trivial facts of my booked flight. I asked for a supervisor on multiple occasions and they would tell me 30 minutes and they'll call you back. I never received a call. I never received a call when they cancelled my original new flight request, or when I asked for a call to update me on the status of the issue, or when I asked for a supervisor. How is it okay to leave people stranded in an airport? After 4 hours of not getting anywhere with your employees, I finally got one competent woman that fixed the issue in 20 minutes. I will never refer Kiwi to any family or friends because of how I was treated.