Kiwi.com

A year ago I bought a ticket from Kiwi.com for my daughter to fly from Manila to Singapore to Christchurch and to Melbourne. Boarding was denied in Manila because international transit was not allowed in Christchurch. Qantas airways graciously refunded the full cost of the Christchurch Melbourne sector to Kiwi.com. Kiwi.com have failed to refund me. Singapore airlines refused a refund for the Manila Singapore Christchurch sectors.

I only choose this sight because I was doing a multi-city trip. It was the cheapest option, but I had a 12 hour layover in London and had to self transfer to another airport in London. My mistake because I didn't notice the different airport location. Then on the way back I had a 15 hour layover, and my flight got rescheduled in Boston because no more morning flights. Which added another 5 hour layover at a different airport. And added another 9 hours to my already 30 hour trip home. I don't intend on ever using this company again. Not worth the time for the savings.

They didn't book my flight properly, sent a misleading email, making me think my flight was cancelled (Somewhat my mistake) booked the flight I booked with them myself, and when I tried to talk to someone about the confusion, they would not given me a proper refund. On a separate occasion it took them 3-4 days to call me back to resolve a matter.

The airline changed my flight from direct to a layover. I booked the more expensive direct flight for a reason and did not want the layover option. The airline informed me that per schedule change guidelines, I am legally entitled to a full refund. But they told me I had to go through the booking agent, Kiwi.com. I brought this information to Kiwi and customer service told me that they believe it is very unlikely that I would get any refund, based on what they are seeing from other users' experiences. They said if I want to roll the dice I can wait the three months it will take them to process it, or I can take $11.26 right now. My trip is in a week. The customer service agent I spoke with at Kiwi was impatient, rude, and combative, through no instigation on my part. The airline is actively discouraging people from seeking what they are legally entitled to, and in the end banking on the fact that we'd rather take the flight or lose $300 than start a legal process. Never again.

They say their policy overrides DOT law. Nice. And then, even after they scammed me after I cancelled a flight within 24 hours and they refused to refund the money, they keep sending me advertisements about my trip. It was cancelled you idiots. If you ever see a KIWI.com search, book directly with the airlines involved and you will save tons of money.

DO NOT PURCHASE from this site. They are scammers. I booked a roundtrip flight last summer (June 2021) and my flight was cancelled. Kiwi gave me the option of having their representatives get a refund on my behalf, so I opted out for that. 13 months (July 2022) later I get an email that Kiwi "tried" to contact the airline and no refund was provided and since they "don't expect any further development, we have to close your refund request." So in the end of July 2022, I reach out to the U. S Department of Transportation and file a complaint on Kiwi.com and the airline. I get a response from the airline stating that they DO NOT have record of Kiwi having reached out to them until August 2022, and they indicate that they just refunded Kiwi for the flight. I am still waiting for my refund from Kiwi.

I booked with insurance and because of corona got cancelled. They said 3 months. Its been 6. I talked to both airlines and they both said they refunded the money months ago. So kiwi has my money and are thieves! Don't ever book with them no matter how cheap!

These people are crooks. Do NOT buy. They take your money and give zero service. They do not refund within 24 hour FAA mandated period for flight purchases. Burning your money is better than giving it to them.

Zloději

Never book through Kiwi. Use any other service or go straight to the airlines.

You have 0 ability to make changes to a reservation and will never get a refund even if the airline issue one to Kiwi.

They are criminals.

Hi,
Skypicker was renamed as Kiwi because of their bad reputation. But Kiwi also carrying same bad reputation, because of unsatisfied customers and flaws in booked tickets.
I had a very bad experience with, because of problem caused by kiwi issued ticket. Kiwi don't provide proper informant of airport transit and check-in luggage. This leads to trip interruption and kiwi wont accept there mistakes, if they accept also they won't give composition.
There booking is full of flaws, I suggest to check with individual airlines after booking with kiwi but it will be time consuming.

Please do not buy any tickets from kiwi. For your security, don't buy any tickets from kiwi.com. They use policy built to protect their interests no to pay money back. Almost $4000 and they cannot refund even 100 back. Total Scam.

Would have saved over 100 pounds to go directly through the airline. They charged more than the price of the bag just to book it through them and won't give you the information you need to check your bag directly with the airline. Make no mistake, everything they do is intentional to get as much money as possible from you.

They ruined my holidays they sold me a ticket which never existed. I tried to contact them they never called me back with resolution, they do not take responsibilities for the flight! Never buy from them you end up paing double

I tried to cancel a flight I booked with Kiwi.com only minutes after paying for it after I realized I'd made a mistake, and they would offer no refund, nor let me use my purchase toward another flight. I was kind of amazed that they would be that rigid and cold about it. I would advise never to use them.

I paid a bit more for a flight to arrive faster without a layover. Then my flight was changed about a week before the date and they placed me on a cheaper flight with no partial refund. They offered no alternative. I understand it may be the airline's fault, but it felt like a scheme to squeeze money out of the passenger. They could have switched me to another airline on a direct flight, or offered some sort of compensation, but did nothing.

They also immediately cancelled all of my baggage allowances immediately after paying.

Kiwi.com obliged me to buy a new ticket for my daughter because I have made a mistake in her birth date - no amendments are allowed. I have notified them the date i booked the ticket, yet they took my request in consideration 3 months after. It is been 6 months I am waiting for the reimbursement, they tell me that my airlines is being late and not answering their email. By calling my airlines, I realized that they could have make the change without the need of buying a new ticket, as well as they are not involved in the ticket reimbursement.
They are not professional, they are stealing clients, and they create problem when there is no problem.
Also, the connection flights is a real lie as well.
I do not recommend anyone to buy tickets from them.
BE CAREFUL.

I booked with Kiwi and when it was time to board my flight the airport staff didn't allow me to board the plane because the kiwi.com hadn't actually paid the airline for all the tickets I purchased. I had to wait until the next day to board another flight and pay for my own hotel. I will never book with Kiwi again. They are truly the worst!

I purchased a flight ticket from Guatemala City to Flores.
I missed my flight to Guatemala.
I replied to a booking conformation and explained my situation. Within a couple of hours I received an email saying my booking had been changed by the carrier, and I got just what I wanted.

Do not book with them. They are thieves. If for some unforseen reason u have to cancel They will refund 10 Euros for your entire ticket of $1000 and pocket the rest, even if the airline is refunding upto 75% of the amount.
Be careful booking with them. They even charge u and pay the airline with their card so they have full control over the transaction.
Airline confirmed to me that 1 flight in your itinerary has been canceled and no info from Kiwi.com. And probably no refund for it either.
They have parrots for customer service who cannot understand anything else but what has been taught to them in training. Very very poor customer service.

Wish I could give them zero stars! Very unprofessional outfit!

They booked me on a flight that did not fly on that day! When I arrived at the airport on a Wednesday, I learned that the flight I was booked on did not fly on Wednesdays! The airline, Alaska, booked me on a later flight at no charge ( thank you Alaska!), but any professional agent should know what days particular flights don't fly.

My complaints were ignored of course. Not ever an acknowledgement or apologee. Just total silence.

Will NEVER deal with these people again...

One of the BIGGEST MISTAKES of my life. I did not check the reviews of Kiwi.com, due to my personal circumstances and I booked four tickets for my wife and myself. Spent around $4000 for total four travel.
We got notification for all the four travel that the the carries has changed partial booking and if we want to rebook we need to pay on an average $2000 extra per ticket. Which is more than double then the direct flight to our destination. According to their message we may get $250 refund in 90 days and it is not assured.
I had a hard time and my hard earned money is gone like this... Owner/s kiwi.com you will see the hardest time in your life... Karma will get you 100%.

My recent experience with this airline was a total disaster. They canceled my flight, but instead of giving me my money back, they kept it all. It feels like they're just pocketing my hard-earned cash, and their customer service isn't helping at all. It's like they don't care about us customers.
The worst part is their customer service. They're basically useless. I tried to talk to them about the problem, but they didn't do anything to fix it. I'm left feeling frustrated and cheated.
When you book a flight, you expect to be treated fairly, especially when the airline cancels it. But this airline doesn't seem to care about that. They need to change their ways and treat their customers better. This experience has left me feeling ripped off and disappointed.

I would not recommend Kiwi.com after a disappointing experience. I faced a significant change in my itinerary, with a date alteration and a 22-hour layover, and unfortunately, the team's response lacked consideration and adequate solutions. This lack of commitment to customer satisfaction makes my experience discouraging and not worthy of recommendation.