Kiwi.com

I have been waiting for a refund over a year and half. I have reached out to them many times and I have only received an answer once about 6 months ago saying that they are working on it. Since then RADIO SILENT and I have not been refunded yet. Worst company and worst customer service ever

They took my money and then canceled the flight just eight hours before I supposed to depart. I spent an hour on the phone to customer service and they were extremely unhelpful and rude. I can't even believe that it's legal, they literally took my money and didn't even give me a flight.

I booked a trip to Rome with Kiwi.com, they booked Stansted to Eindhoven, Eindhoven to Rome - return journey Rome to Genoa, Genoa to Stansted. Our outbound flight was cancelled, I was assured by Kiwi that the airline would refund all our travel as we were unable to go on the initial flight, I have contacted them numerous times and been assured but still no refund. I have now contact the authorites in the Czech Republic to report them! My contract was with Kiwi.com and not the airlines, they never gave any information for me to contact airlines directly to resolve this matter and now they site says I have travelled. Absolutely disgraceful. Stay away from this company and do you research, lots of bad reviews out there regarding this company.

This company is not hearing the people and they are not giving proper solutions to the flight cancellations, I can't change the dates of my fligths as the airlines are offering because they don't answer the phone neither my mails.

Kiwi takes advantage of the Corona virus. Don't book here because they don't give you the money back.
Just a small amount of what you paid. They know company's cancel more now bud don't say it wenn you book. Criminals

Booked a flight on 8/16 only to find out that I wasn't allowed to check a bag, canceled within 1 minute. Was given the cancellation amount (less their fees) via email, and was told it would take 30 days. Followed up on refund today 9/19, was told that the email was only advising "what" they would be refunding me "if" i decided to cancel. The request a refund AND cancellation feature is the same link... when I try to also "cancel" it says I already initiated a refund request on 8/16... hot hot garbage.

I arrived at the airport and my friends got an email with a link to get a Qr code for flying to spain. I never got any emails about this, so assumed i would get it on the airplane like the last time when i flew from spain to amsterdam, but when i was just about to board they asked me for it (wizz air) and told me ice cold i couldnt fly without it?! The flight was delayed for 45min already and no one bother to tell anyone about it, if it was so important you could have at least checked this. In this case no good word for Wizz air either. Last minute we made it thanks to my friend who explained he had it because he got an email and we never did, so they guy handed us this so called covid health check form and we quickly filled it in and made it on the airplane, but for me it's unacceptable to out people in these kind of situations because the airline company or kiwi.com can't be bother to send us the necessary forms we need to fly somewhere.

I would give this zero stars if possible. No refund received 9 months on after my flights were cancelled in April 2020 due to the pandemic. I am unable to contact Kiwi by phone and they are claiming the airline has not yet refunded them, which is untrue. Shocking customer service. DO NOT USE THIS COMPANY.

I booked a last minute ticket with kiwi because no other site beat their prices. I was hesitant because I had never used them before, but I decided to take a risk and bought the ticket. When I got to the airport and went to check in, they could not find my reservation. I instantly felt sick to my stomach thinking I had been scammed and all my plans for that trip had been ruined. I was advised to call customer service and try to fix the problem. I called and the man was nice but asked if he could call back in an hour, being that my flight was within the next hour. I panicked and said no way, he needed to fix my problem asap. I have no idea what he did, but he was able to fix my problem and I was able to check in. Customer service was great and the flight was great, I will give a 4 star because I had to go through the hassle of fixing this problem, but they fixed the problem and thats all that matters.
I will surely risk using them again.

They are thieves. They take the customers money and give the customers the run around for their money. I waited a refund from them for almost a year and they sent me an email now saying the airline refused to give you the money. I purchased a 2 way ticket and I got a notification saying the the airline cancelled my flight back to the US, so I told them to give another day stead and they told me they couldn't so I said I will find it from another airline but I need my money since it's their fault. They told me to wait and I waited for a year and they finally sent me an Email telling me the airline will not give any refund to agency. The worse part is you won't be able to speak with anyone. Absolute garbage! Stay away from them. Don't Evan check a flight on their website. Worse customer service. Ones your booking number is no longer working, even though they still have your money, there is no way you can speak with anyone.

I received an email saying that my flight was changed! And I was like wth, they said that the airline canceled it, so I am left with paying more so I can get the flight or they will refund me for 5 euro, which is way lower that what I originally paid. Of course I didn't take the bait, I requested for the full amount since I wasn't the one who canceled it. But reading the reviews now, I doubt If I will get my money back. Scammers! Scammers! Scammers!

One word: Horrible! They confirmed my husband's flight. When he went to airport, the airline said he had no reservation with them and they refunded the money to Kiwi the day of the booking. Kiwi wasn't able to help resolve the issue at all at the airport because they wouldn't connect him to a supervisor and told him to enter a chat and they would respond within 4 hours. What? Horrible customer service and they just repeat themselves over and over with the same thing " enter a chat a someone will respond in 4 hours". My husband was forced to purchase a ticket from another airline at 3 times the cost. When we called Kiwi again to get a refund, it's just been a constant battle and nothing is enough to secure a refund. I had a WhatsApp chat with the airline to get proof and sent this to Kiwi, it was still not enough. So basically we paid Kiwi, Kiwi received their refund but Kiwi doesn't pass that back to the customer.

As usual, I booked my flight online. On the day I had my flight I was first rejected by the online check in and later by the check in on premises. No refund from Kiwi, but thanks to PayPal I got my money back.

I booked a one-way flight with Norwegian from SFO to EDI through kiwi.com. Norwegian cancelled the flight due to COVID-19 and fully reimbursed Kiwi for what Kiwi had paid Norwegian.
However, Kiwi kept $160 of my payment as their fee. Their Terms and Conditions state that their "Full Price... includes the... price of Our Services." However, a $160 Kiwi fee deducted from the $437 flight charge is wildly excessive and unreasonable.

The worst online booking company! Liars, fraudsters and thieves! They will absolutely not help you in anything. All the time, they will tell you that there is nothing they can do for you! Even if you cancel the flight a month in advance. Their application is made to easily deceive you. There is a possibility to refound for 10 euros, which looks like a cancellation fee, but this information is misleading, they will return only 10 euros to you, even if you pay them 230 euros! Never, ever, ever buy anything through them! Absolutely inhuman approach, they will just invent and lie just so they don't have to return anything to you! If you don't care about problems and don't want to lose money. Avoid this company.

My flights were cancelled due to COVID and I requested a refund in May and I have not received my flight credits yet. Customer service is weak and rude. Customer service told me that I should pay them money to get my money back. Stay a way from this company.

My overseas flight was cancelled due to a strike. Because I booked through Kiwi, they had to issue the refund. The customer service rep told me I had to buy a $50 google credit card then he would issue a refund. When I said I wasn't doing that he hung up on me. I called back of course got the same guy, he hung up again. I called from a different number and he hung up on me a third time. I'm appalled that a customer service rep would react that way and provide no customer service.

Never had such a bad service from a flight booking agent.
The reservation we paid wasn't compliant with the tickets we received, cabin baggage as we reserved, was not included! We paid a lot of money to upgrade our tickets.
Never again with Kiwi.com!

This company is horrible. They were supposed to get my flights and baggage. They didnt get my baggage and would not refund. I had to spend an hour on the phone with the airline to get my baggage taken care of.
Poor customer service. I will never use Kiwi again.

Cancelled my flight refused a refund and offered me stupid alternative TWO WEEKS earlier or on alternative flights the same day at 200% of the price available elsewhere. Thieves, avoid completely, or loose your money!
Edit: This gets worse, much worse. I contacted JetBlue asking about a refund for the cancelled flight and they advised that the flight HAD NOT been cancelled, that I still have a booking and I had been misled by Kiwi. So now, having rebooked with Delta, I have two flights that neither airline will refund (as you might expect)! I'm out A$700+ plus because of Kiwi's shocking incompetence! And when I take this up with Kiwi they won't even acknowledge their mistake! As I said, book your travel with these people to your financial peril!

Poorest Service Ever
Rude Customer Service

My flight was delayed and rescheduled for tomorrow but they did not inform me. I stayed and slept at the airport without relief. Had I known, I wouldn't have traveled yet to the airport.

I booked 4 flights with Kiwi. The airlines canceled my flights due to a storm. When I called the airlines they said they can only refund Kiwi since I booked it through them. I called and used their online refund request may times. It's bee almost six weeks and they are still holding my money!

Booked a flight online, printed the itinerary and saw there was a self transfer to another airport 61km away with only 3.5 hours layover so tried to change the flight, that didn't work so cancelled it. Nowhere did it say you will not get your money back if you cancel nor did it say no refunds upon purchase. Keep in mind the cancellation was in under an hour from purchase and the booking was almost 2 months in advance. After cancelling got a message saying I got a $15 kiwi credits refund and that's all no money back… I called and they refused to refund the flight and also refused to uncancel the flight. This company should not be allowed to operate and some members should be in prison for fraud.