Kiwi.com

Kiwi is a neo fraud agency. They offer 'cheap prices' but you are more likely to waste it at the end of the day. Stay away, I lost 2,500 USD to their scamming tricks.

One of the most disappointing experiences I've ever had was when my ticket was unexpectedly refunded just a few hours before I was scheduled to embark on a long-awaited vacation. It seemed clear that the company's actions were driven by a desire to resell the tickets at a higher price later on. What made matters worse was the complete lack of compensation or any willingness to take responsibility for their mistake, all while they continued to stick to their scripted responses. To add insult to injury, reaching out to their customer service meant incurring a substantial phone bill as the company directed customers to foreign phone numbers.

They even went so far as to make false statements, claiming that the flights had been canceled. I was astonished to witness passengers successfully checking in for the very flights they alleged were non-operational, which only added to the confusion and frustration.

This company's approach to customer service is nothing short of a letdown, and I strongly advise others to steer clear at all costs.

They charge me for a flight and never provided the confirmation number. No way to contact them. Credit card wouldn't refund because the ticket was under my name? Lost $1200 to this thieves.

Never try this company, they are just stealing your money. And respond to you with the same nonsense sentence every time when you ask. I'm pretty sure it's illeagel

Absolutely terrible support throughout covd crisis - refuse to refund. Have done their best to prevent contact and resolution. Would never ever use again. Stay away. Direct with airlines is better!

I booked the flight, later found they had overnight stay. Tried to cancel, they didn't have customer service available and neither online chatbox. Felt so helpless.

This company does something that I honestly dont understand how european laws having taken a look at it yet. They sell tickets to close destinations and give a ok service. But once you book a more expensive flight, they just give you the money back. And you end up having to purchase the ticket at the airport, or at the last minute paying [in my case] almost 3 times the regular price. It's a scam company and you can easily see how they have paid reviews saying things like "i dont know how there are so many bad reviews, that must be the other airlines trying to get rid of kiwi", which is soo much bull. Here are some photos proving that kiwi canceled my flight months before, didnt tell me anything, made go to airport and only answered my questions months afterwards. I can not express my discontentment for this company and I wont stop making this reviews ever. Just check youtube for videos of people telling their horror stories on kiwi. The founder of the company never appears anywhere, EVER. WORST. European laws should do something.

Last year march 2020 i booked my holiday to go with my daughter to Agadir my flight got canceled and i got told i will receive my refund in 3 months its been over 1 year now and am still waiting for my refund after sending kiwi 100 emails phone number that you cant call KEEP AWAY FROM THIS COMPANY NOTHING BUT THIEVES LIKE TAKING PEOPLES MONEY NOT GIVE IT BACK WOULD GIVE THEM 0 STARS IF I COULD.

Booking # *******
1. I bought an international round trip (2 legs each way) for my family of 4.
2. The third leg flight was cancelled by the airline.
3. Here is where the issues started: the options Kiwi.com gave me to replace the flight were not good for us.
4. They allowed me to deal directly with the airline and I found a solution, by adding one more stop to the return flight (5 legs now). I did on my own what Kiwi's customer service could not do.
5. Unfortunately, when I bought the tickets, I had made a mistake in my son's last name missing one letter.
6. I was able to make the correction directly with the airlines in 4 of the 5 legs. The last one was impossible due to the fact that Kiwi bought the ticket thru a company in Europe.
7. I called Kiwi and paid 30 Euros for them to make the change.
8. I called them twice a day for 5 days before they did anything. They finally admitted they were not able to make the change.
9. I lost the 30 euros and I had to buy a new ticket for my son for the missing leg.
10. Horrible customer service. I will never buy from Kiwi.com ever again.

Nowhere on the site did Kiwi ever say that EACH INDIVIDUAL AIRLINE CHARGES FOR BAGGAGE. Your baggage is NOT included. Expect to pay $70/flight per carry-on. When you have 4 separate airlines and 2 bags, your discount tickets now cost more than legitimate tickets. Also, if your bag gets lost, you're $#*!ED. Kiwi will do nothing to find it or help. They say, "contact the airline." Some European discount lines won't even allow US citizens to call or register on their sites. So now the bags that cost you $800 to get to Europe are now lost forever. WORST CON-PANY EVER.

I booked a flight from jeddah to Guangzhou the ticket were by 2400 car than they add baggage and many others option till it come 2837 SAR after 5 days of booking they cancel my ticket and reschedule till 27th of jan 2023
When I refused and ask for refund they say you will get 10 euros cause you didn't choose the kiwi guarantee by 800 sar
My advice don't even check on KIWI full of cheaters offer. When you enter the fishing net they make for you they will start to take much more money as they can under their cheating policy
The same flight they cancel for me I found it on kiwi with double price they are attracting the next victim

They are a total scam, no accountabilitty, they route any calls to call center folks who don't know the rules. Do not EVER buy a ticket with them no matter how much you think you'll save.

Total scam. Never use them they sold me a ticket that does not exist and i was literally stucked in the airport with no ticket. What a terrible experience.

Under no circumstances should you book with Kiwi.com!

Absolutely shocking and incompetent customer service. I tried to book a flight to China but found the flight itinerary they sold was actually impossible and wouldn't be acceptable for anyone to be admitted (according to the Chinese Embassy). I rebooked the suggested itinerary on the site only to get a notification several days later that it was rejected.

Thus began a long saga of correspondence with the Help Desk (they only offer phone support 2 weeks before your flight date). The only times I get any information is when I've chased them up - they do not take any initiative to find a solution. They answer all queries and suggestions with excuses:
- the flight route is unavailable (yet I can see them selling the routes on their website and on other airline websites)
- we have a high volume, you are in a queue and we are working through it, please be patient (for nearly a month?)

Still waiting for a rebooked flight but have lost hope. Terrible company!

Would give zero stars if I could. Asked about cancellation policy and refunds before leaving on my trip because I was still waiting for documents I needed to travel. They told me the best they could do was 10, and this was about two weeks before departure. I ended up getting my documents in time so everything was fine. To return, due to COVID-19, I had to go to the airport a couple of days earlier. Upon arrival I first called the airline (Icelandair, super pleasant and helpful) to ask about the possibility of getting on an earlier flight, unfortunately they told me Kiwi had reserved the rights to make any changes to my tickets. When I finally got to talk to Kiwi, after trying the day before both by phone and email, I was told I'd have to pay full price for an earlier flight. No checked luggage, was merely hoping to squeeze onto an earlier plane if there was room so I didn't have to live in an airport for two days. What difference does it make really? Maybe it does, I dunno.

Many people have had problems with this company. There are suspicions about fake positive reviews and there are plenty of bad ones on other sites. They may be cheap but their customer service is pretty disappointing. They were difficult to reach and seem quite money hungry despite the low prices. I do realize this was a difficult time for everyone, but my sympathy is limited when I feel treated unjustly.

Disgusting service ever
If there was a zero rating would have given them that, they don't take customers seriously, my friend booked a return flight only to get stranded when he's supposed to fly back from 5pm till 12 midnight they only asked him to get a place to sleep and they promised to refund him for the full booking of flights and accommodation which was around ZAR 4000. 00 only to refund him ZAR 105 and they said that is the rate for accommodation in South Africa, this is a scam company, they think because you in Africa you should be treated as an animal, I mean which accommodation in the world cost ZAR 105 (€ 6,03) use them at your own risk, this should be escalated until they close down.
I wish I could attach their emails and the arrogance they displayed when you communicate with them.

I received an email from Kiwi.com stating my refund is on its way in the amount of $451.81.
Our flight from London to San Francisco was delayed by 2 hours which caused my family of four (including my two children, 7 and 14) to miss the connecting flight from San Francisco to Portland. Kiwi.com representative ensured that we can purchase a new ticket and we will be reimbursed to that amount. That amount was $1543 for the same-day ticket. After submitting all documents promptly I waited patiently for their response. Nothing for three weeks (they promise to process refunds within 10 days on their website), I sent another email asking for an update and then they agreed to pay me 1/3rd the amount. There was zero assistance offered at the airport if you need help, it takes forever to identify what is their customer service number and then when you finally speak to their representative, you cannot trust by what they say... I was promised a full refund on the urgent ticket I had to endure purchasing only to realized weeks later and after several follow-ups that it was not true. Do your self a favor and steer clear of kiwi.com. It may be cheap and luring to buy, it will potentially cause a lot of trouble at the back end. Do not learn it the hard way.

I booked a roundtrip tickets for 3 people on February 8th. Exactly 1 hour and 47 minutes later, I had to cancel the flight. I was told by Kiwi.com that I did not cancel within 24 hours by one of their representatives. I have proof on my emails when the flights were confirmed with the time on the email and the time when I canceled the flights. They said I would receive a refund of $10.94 cents which I never got. I did not agree to that refund which they claim I did. This company needs to be put out of business! I am kgoing to sue them! I can't download the photos as they are PDF not JPG. I will need to get Adobe Accrobat to convert them.

No refund, no info, no service…
They are my travel agent and didn't tell me that the useless Air India Express and the Indian govt demand a visa for transit So I go to get my boarding pass and I can't board but get told I need to wait 2-3 days at Sharjah airport for a visa! So I go to Dubai and get ripped off by Emirates to get home sooner
Booking ref: 467 060 253

I booked a flight between two destinations, when approached the airport, the carrier had a different booking under the same booking number to a different destination
Tried to contact Kiwi, but they didn't help, instead, they asked me to contact the airline, and at the same time, airline requested me to contact kiwi
By the end, i lost my flight and had to pay for a new ticket
Even though, and till writing this review, kiwi replying to my complain, trying to blame the airline, and offcourse i lost the flight and the ticket

I have purchased 7 flight tickets for my relatives traveling back to the Ukraine.
Today, I received a notification from kiwi.com stating that one of the transit flights from Tbilisi to Chişinău (FlyOne 5F-582) has been cancelled by the carrier.

Given this information, I had no option but to request a refund for a full trip for 7 people. However, when I reached out to the airline (FlyOne) directly, they confirmed that the flight is not cancelled and will proceed as planned.

I am now seeking clarification from kiwi.com regarding why they sent me a wrong notification.The support team appears to be promptly handling the refund request, but there have been delays in responding to my messages.

This is clearly done intentionally, forcing customers to make a refund and get nothing in return, at the same time making the same ticket available in the system to sell more expensive price.

Considering that these individuals are already affected by the war in Ukraine and have limited options, it would be greatly appreciated if they were provided with support instead of being subjected to such a situation.

Now when I check the same ticket in their system, they sell it twice price now and it is also confirmed by airline that flights will be operated, what was the problem then, nothing, it is just kiwi faking the notifications to let the customers request refund, so they return no money back and selling the same ticket two times more expensive to the other victims. This is scam

I tried to cancel my reservation due to the coronavirus and the representative told me that it wasn't a reason to cancel. He then went on a rant that he has to go to work and can't stay at home so I shouldn't have a problem flying. I asked to speak to a manager and was placed on hold for 1 hour and 33minutes. I hung up.

It's quite remarkable to read genuine reviews here, by contrast with Trustpilot which I believe is itself simply a marketing scam. There one notices 5-star ratings are invariably at the top of the reviews, and many of them sound like ChatGPT fakes.
I booked a flight from Italy to Great Britain through kiwi.com. The flight was cancelled due to technical difficulties so I missed the connecting flight from Paris. I was offered a replacement flight by the airline but this meant no onward travel until the following day. I called Kiwi customer service and they kept me on hold for a total of three hours and eventually told me to take the replacement flight and call them back at 22:30. This wasn't acceptable because I would have ended up in the identical situation 3 hours later with no idea about hotels or time of replacement flight from Paris to Great Britain the following day. In any case Kiwi told me because I hadn't bought a flight with guarantee I'd have to buy another ticket (from them!) for the second part of the journey.
From reading other reviews it's apparent even with a guarantee the same problem arises.
As well as keeping me on hold for a long time the customer service agents were obstructive and argumentative. They simply didn't listen properly and kept repeating the information I'd given in order to find a loophole to refuse to help.
No doubt what this company does is legal but all you get is a very slightly cheaper flight (however this is increased by hidden additional charges) with the probability that if something goes wrong you'll get no help from kiwi.com.