Kiwi.com

Terrible experience! I booked a flight on the Kiwi website from 23rd Dec to 28th Dec. Then I got offered a discount for using the app. When I got the app it asked if I wanted to continue with the same booking so I did. Only after checking out I noticed it was not 23rd Dec but 23 January. I needed the flight reschedule but they wouldn't help with that either, I was ready to pay extra but they refused to help. I was going to upgrade my ticket but now it was cancelled. There's no winning with them. And it wasn't even my fault it was a bug with the app. Customer service said repeatedly that there's nothing to be done. They have not even acknowledged that it was a mistake with the app. I immediately canceled so I can get a refund but my booking got confirmed in seconds. I was told by the customer support that the airline has the money already. I contacted the airline and they said it takes longer for the payment to reach them. This website is a scam. DO NOT TRUST THEM. Use the website to find the flights and buy directly from the airline.

This is bullsh*t, not a company!
In February my husband bought a ticket through Kiwi service we had a huge problem with our suitcases because KIWI didn't send us information that during our layover we had to check out / in again, also that airline we used allowed only one suitcase and is impossible to buy extra unless you buy ticket way before your trip ( if we knew that from Kiwi, we would buy definitely ahead, but as I mentioned, they never gave us this info), so I'll be short, a cheap ticket cost us double and we had to deal with 3 different airlines, which rules Kiwi never provided.
Okay, second time is today! I have $960 for my ticket and trying to buy it. It took me few hours to get verified and they few times denied my verification, I called to London to figure where's my money gone but NO ticket confirmation. Eventually... like 5 hours later I received an email that my verification was unsuccessful! Like W*Fin February it was ok and now not?! Plus my money frozen for 10 days because they had to deal with my bank! Hey people... 10 days I stuck in a country and can't get my $960 for even to buy the other ticket.
Guys, really if you don't want to get any trouble and stuck in a middle of noway -PLEASE NEVER EVER USE KIWI! Two times confirmed!
They don't care about people, they just put together few flights and give you seems the best price but the issues come later- it's not their responsibilities, NO PROTECTION! SCAMERS

OK so here's my review for you guys, this will be the first and last time I ever buy a ticket with you guys, the day that I got my ticket I wanted to cancel it and Get a refund but they didn't promise a total refund and also wanted me to pay a fee? I've cancel with a lot other companies and they always do a total refund if is with in the first 24hours, so at the end I decided to keep it, I bought my ticket originally with 2 stops... out of no where they canceled 1 of my flights and got me the worst long stop in Mexico, I tried talking to them, they wasted all my afternoon and didn't offer any better I even talk to the manager I think Chris was his name, who told me he'd sent me so information if I wanted a refund, which he never send, at the end I was so frustrated and tired that I decided to take the long stop and guess what? After offering that flight for free now they wanted me to pay more for taking that after debating they got me that one with no extra cost, my trip was horrible, every flight was delay, so yes at list I'm never booking a flight with them, 1 they won't refund the whole total of your trip even if you wanna cancel 24h after buying it, 2 your trip might be change and do not expect a better timing and they might charge you more and 3 they charge for pretty much any change that you want to make, even for changing you document number like your passport which I've never pay in any other booking company, so if you wanna do yourself and your trip a favor, do not book with them

Kiwi.com and his *******@OliverDlouhy are stealing thousand of people's money in silence and impunity! Personally, they cancelled my flight the next day I booked it! (Probably did they sell me a flight that was not even valid!) They asked me to pay for my dog's ticket within the 24hours without guarantee (more expensive than my own ticket!), even though they could not confirm me that the dog was allowed on the plane! SwissAir now confirmed me that the dog was not allowed, and that Kiwi never paid this money to them. They still have it + they received a full monetary refund from SwissAir for my own ticket, AND STILL KEEP THEIR F* SILENCE! Now, they "offer me generously" a voucher of less than 30% value of what I paid. I'm so f* furious! Keep you f* voucher and REFUND ME ENTIRELY NOW!
Me and my boyfriend, we want 100% monetary refund of our 2 reservations! SwissAir did refund you months ago! No more lies neither excuses! PAY! #******* (person AND dog ticket = 1009, 02€) & #*******. Stealing in silence and impunity! #OliverDlouhyKiwiScam #KiwiScammer #ChopUpKiwi

They dont answer their phones, never get a respond to emails, they cxl the flight with the airline and even got a letter from the airline stating that KIWI cxl the flight and now cant get a refund!

Totally scam, they sell you a ticket that doesn't exist. Then they hold your money for a couple of months, ıf you are lucky you will get it back

THE WORST COMPANY EVER! I accidentally cancelled my flight and called them right away to undo the cancellation. The result? LOST ALL MY MONEY. They did nothing. Stay away!

Kiwi canceled our booking one week after the charged the money from our account! All was booked! The worst agency i ever worked with! RUN AWAY AND NEVER DO BUSINESS WITH THESE SCAMMERS!

I bought two tickets from KIWI.COM in April 2020, but both are cancelled due to the COVID-19 and flights were cancelled, it is already 29th Nov 2020, I do not receive my refund!

Do not even attempt to use their service. They are thieves. I suspect they are thieves from India because they can not speak english properly. DO NO TRY, YOU WILL REGRET YOUR MONEY AND TIME.

Hi,
I booked with Kiwi and faced an issue with my flight. I contacted them but no help. No support or anything.

Not recommended

PNR QHEUJN
They issued me a ticket clearly mentioning two 20 KG (81X119X119) checked bag and two onboard personal item 10KG (20X25X40) still at the gate airline charged me more than GBP90 for two less than 10 KG personal item. Airline refused to issue me any receipt. Though payment was done using my credit card. I will never book ticket through KIWI and will never fly with Ryan air in future. I will file a law suit in the appropriate court of law against KIWI and Ryan air for cheating me. Pankaj Bansal *******993

I had booked with Kiwi for a flight from Melbourne to Calgary (with 2 stops) and the day before my departure I was told that my first flight had been delayed by 14hrs meaning there was not enough time to catch my connecting flight. I was presented with alternate flights, all of which also had me arriving with insufficient time to catch my connecting flight. So I called customer service, they were awful, they yelled at me telling me 'you have been given options, choose one' (all options involved me paying more money) when I tried to explain that none of the options allowed me to catch my connecting flight, they continued to talk over me and yell at me saying you are welcome to cancel your flights. I ended up cancelling (with no promise or guarantee of a refund) and purchasing a whole new flight at a huge cost. When I tried to get the $200 back that I had paid for additional baggage (which I didn't use because I didn't fly) they refused telling me that there was no refund on additional services. When I tried to escalate this to a supervisor or a governing body, they advised me there was none and that I wouldn't get a refund no matter what I did as this is their policy. THEY ARE CROOKS. Plain and simple, unhelpful, rude, crooks that hide behind their policies to take your money. DO NOT BOOK WITH THEM EVER!

They are completely and utterly incompetent. Avoid at all costs. They will blunder everything and refuse to take any responsibility.

Very bad they cancel the flight and they did not refund. They are really scammers i call them manny times

Kiwi did not give enough time between flights and did not hold up to their guarantee. Now I am out hundreds of dollares.

They offer no refund and treat you like $#*!. There are no refunds even if u had a flex ticket and canceled early

In 2019 after being unable to book Christmas flights with our usual airline I looked on Sky Scanner and was directed to Kiwi.com. On the 7th November 2019 I booked flights to Boston USA in the evening and in the morning when I checked the E tickets my middle name was listed as my husbands middle name, so were unusable. I immediately contacted Kiwi.com expecting them to make the change, but the only answers I could get from them were "My team are working on it" and one operator on their site said "They haven´t done that again?" Eventually they said it would cost an extra 10 Euros to change, and a couple of days later they demanded 90 Euros, giving me just 24 hrs. To pay. The flights had already cost nearly two thousand pounds. I was with an elderly friend in hospital and so when I got to see the demand the 24 hrs had passed, so I contacted my credit card Barclaycard and they rode in like "super heroes" saying they would make a chargeback and stop my credit card. This is where things get a little suspicious. For 5 weeks I heard nothing and Barclaycard supplied me with a new credit card. As there was only 2 weeks left till Christmas and Barclays didn´t appear to have solved things I asked that as they were making a chargeback if I was safe to book new flights. They agreed that it was OK so I went ahead and booked with Lufthansa. Leaving Barclaycard to make a chargeback. (Which incidentally never happened). But that´s another story. The fact is that because Kiwi.com scammed me they left me with a debt of over 2,000 pounds and my credit rating destroyed. I am still fighting for my rights till this day. PS. Don´t trust your credit card to protect you from these scammers.

They new i was about to miss a flight and pushed me to buy last flight of the day to avoid staying in a foreign country over night

Second time I've been stupid enough to be scammed by them. Hidden extra charges each time. DO NOT USE

Dont use KIvi. I never beleved that a travel agency can work like this. Newer book this agency anymore an hope noone else will do it

They show false details on the company website and bring customers and contacting them they deny to help and say it is too late.

They don't give refund for cancelling your flight and don't help to change your ticket dates.Not fair policy and very unhappy booking with them