Kiwi.com

I feel extremely disappointment with the level of service I have received from Kiwi in regard to the AirHelp+ service that I added to my recent flight booking from Ho Chi Minh City SGN to Kathmandu KTM.
So far, AirHelp+ service only applies to flights within Europe, despite the fact that it was presented as an option during my booking process. I am disappointed that Kiwi.com failed to make it clear that the AirHelp+ service is not applicable to flights from Asia, and that it may not provide the protection that I was hoping for.
Furthermore, I find it concerning that Kiwi.com is promoting a service that it knows will not cover certain flights. This is misleading to customers like myself, who assume that the service will be applicable to their specific situation.
Also unfortunately, I made a mistake and canceled my reservation by accident (just a few minutes ago, because it just has a button). When i tryna reach and explain that it's not voluntarily canceled, there is no refund and the whole customer service just reply me with ignorance behavior. I haven't been to any terrible case like this, such a scam feeling now. All the help from Kyle M., Joellisa C., Bhavana S. And also Giovanne L. Were unprofessional & irresponsible. All i wanna do is reinstating my reservation, please ask the system to retrieve it.
I have not received a PNR for the flight, which suggests that the flight has not confirmed my booking yet, and the agencies have reserved it for me. I believe this is an indication that the cancellation was made in error. Manager, please urgently resolve this ASAP!

This is the second time I tried booking with Kiwi and the second time it's been a horrible experience. Stay away.

No refund. No customer service. You dont have other choices. This company is a scam. Dont use this and not recommended.

Liars. Lairs. Lairs. Liars. No customer service. Guarantee isn't worth anything. They will give you a headache.

I lost $2200 on a round flight ticket on this site. I have been on customer care for weeks now and nothing. DO NOT USE.

This is the worst booking agency I have ever dealt with.

I always fly around the world and I usually use other booking agencies. I saw a good deal with KIWI and decided to buy a ticket with them. The flight was from Marrakech, Morocco, to Oakland, USA, with a layover in Paris. When I got to the airport I found out that the only flight they could find in the system was a one-way flight to Paris, and since it was not my final destination, and I don't have the French visa, I was not allowed to check in.

I could not understand because I bought a ticket to Oakland and the confirmation I got from Kiwi showed that. But the system said otherwise. I ended up missing my flight and loosing more than 600$.

I contacted KIWI, and they only refunded me 75$, AND WITHOUT ANY EXPLANATIONS.

I contacted them many times and I even told them that I am ready to take them to court, but they always reply with the automatic message: NO REFUND AVAILABLE.

This is a big scam! Please avoid them, otherwise, you will lose your money.

Changed my flight schedule which I didn't accept and then wouldn't even offer a refund or flight change to a time that was acceptable to me. AVOID THESE THIEVING B**TARDS

What kind of bad company, what bad customer service, they rob you in the face and you can't say anything

No service, no customer support, ask extra cost for flight change but when trying. The bot reply no change allowed,...

The worst company. They charged me double and never "found" my reservation. I'm out double the cost of the ticket with no ticket.

Don/t trust kiwi! Very bad customer service. If you cancel your flight you don't get back your money

They rebooked my flight without telling me and I loose the flight because they make a mistake and they didn't refund me the money are all,

Its 8:30 PM Jan 22nd and flight is Jan 25 2:00 pm. Agent said flight is less than 48 hours and cannot make change.

Booked return flights before the pandemic. Flights cancelled by airline but no refunds, no vouchers!

Description of Complaint:
I purchased a ticket on April 21 to fly from Washington DC to Amsterdam and from Amsterdam to Düsseldorf. I got the conformation and thought that the only thing left for me was to go to the airport to check in. My flight was on May 5th with KLM. I bought the ticket online from KIWI. When I got to the airport, they told me that they had my ticket in their system from washington Dulles to Amsterdam and From Amsterdam to Barcelona. They refused to get me on the plane even after I showed them my email with my E-ticket which was attached. They said that they could not find any ticket on my name from Amsterdam to Dusseldorf. I lost my flight including $120 that I paid for my COVID test. When I called Kiwi, they told me that I had agreed to get an extra ticket in order to pay less for my flight, but I was not obligated to use the extra ticket. I wasn't aware of that. When I got my online ticket the confirmation was for my flight to Dusseldorf. Now KLM blames Kiwi and Kiwi blames KLM

It is horrible! Please do not buy tickets through this company. It is a ghost company. There is no support whatsoever.

FRAUD FRAUD FRAUD FRAUD

NO REFUNDS TO ANYONE

LEAVING TRAVELLERS STRANDED IN AIRPORTS

NEVER ANSWERING

NOT RESPECTING GLOBAL AVIATION LAWS

GO TO HELL

No customer service to listen to you. No serious process to refund your canceled flights. They will only steal your money!

KIWI IS THE WORST! NEVER PURCHASE FLIGHTS FROM KIWI BECAUSE THEY WON'T ACTUALLY BOOK YOUR FLIGHTS!

False advertising 100%! They don't have ways to ensure your travel plans! All they are trying to do is scam you! I have talked to atleast 20 people over the course of 3 months trying to get my money back but they just keep lying and I think they even deleted records of the previous records saying they would refund me 100%! It's so unethical. AVOID!

They never actually confirmed my flights so I basically just handed them over money and had to buy new tickets once I showed up to the airport with my friend for our flights without knowing I didn't have a ticket! It was horror. THEY WILL LIE TO YOU AND SAY THEY WILL REFUND YOU $500 FOR BUYING ANOTHER TICKET AND THEN NOT REFUND YOU! They never bought my return flight either so I had to buy another one for thankfully cheaper this time. That's an additional $600 I had to pay on top of the $600 tickets I bought! IN TOTAL THEY WILL SCAM YOU OUT OF $600. I was only refunded $200. I was also stuck in London during this entire COVID-19 thing and they said I could change my flight with them to leave earlier and it would only be $3,000.00. DONT DO ANYTHING THROUGH THEM! I was able to just show up at the airport and change my flight for free. KIWI TRIES TO SCAM YOU OUT OF MONEY.

TERRIBLE experience from big SCAMMERS
This is worst experience that happened to me in 17 years of flying.
First KIWI showed me 2 different tickets (Royal moroco and Qatar airways) than after booking 2 tickets for my wife and me.
KIWI.com sends me a confirmation for royal moroco and CHOCKS me with an email saying that prices have changed in QATAR AIRWAYS and that I have to pay the difference of change that is more than 3000 euros or get only the refund for the return flight ONLY!

I had to lose more than 500 euros because I'm blocked now.
Terrible experience, no support, no emails or contact, no phones, no communication

I'm going to sue this scam company and I'm going to dedicate my time starting from today to expose their scams.

Update: 2 days ago KIWI.COM contacted me wanting more details that I provided them with. They said they want more time to investigate.
I'm giving them three working days to investigate and after that I will start the "jurisdiction path" with my lawyer and my bank charging them with "false advertisement and use of false, misleading, or unproven information to advertise products ".

Take the money and never provide the provide the product 2 weeks we are waiting for the refund and they are playing games and tell us stories.

You buy a ticket, then they cancell your ticket, money gone, no refund, scam company.
Goedkope oplichters

Don't use this website. They don't give you refunds. Horrible customer service. I don't recommend this website