Kiwi.com

Most fraudulent travel company ever, with a sophisticated scam artist approach. SCAM 1: While booking, they let you believe you are 100% covered by their "Guarantee" - nothing can ever happen, we got you covered, no problem ever, BUT you are never covered!:-). SCAM 2: A while after booking confirmation is done and settled (beware of SCAM 3: they never issue Booking Confirmations from the airlines, but only their own), they tell you "Some Major Changes Happened But It's Not Our Fault The Bad Airlines Did It".: They present some many hours delayed (in my case 17hr) flight connections, and you lose even a connecting flight ("Sorry But Not Our Fault") - It's so bad that you actually can not travel as initially booked. SCAM 4 is offered: Option 1: "Hey, We Found Beautiful New Routes and Flights for You, of Course Guaranteed no Problems this Time, for ADDITIONAL Cost of Only the Same Money That You Paid Initially. Please Pay Here SMILE". Option 2: "Get 1/5th of Your Initial Payment Back To Redeem In The Next Booking With Us - No Real Money Refund Of Course". Option 3: "Get a Refund from The Carriers With Our Quick Expedite Service Help for Only 20 EUR But That May Take 60 days And Maybe You Do Not Get The Refund At All". Option 3: Try To Get A Refund From The Bad Carriers Within 90 Days, But Hey: You Might NEVER See Any Money of It At All, And Maybe The Carriers Carry Charges for That Refund, So Better Do Not Do That Option". You get the picture of how shameless, crookedly and deceitful KIWI.com operates? They purposely temper your booking (because nothing is confirmed yet with the airlines) and try to hoax you to buy new offers from them, or at least keep your initial payment without giving any service back. I lost about 300 Euros to Kiwi.com. But I know of many many many others who fell for these KIWI crooks and bandits and lost thousands of Euros or Dollars.

I booked a flight and paid 1600 euros.
It was a flight with 2 stops on my way there and on my way back home.
Because of a delay from Amsterdam to Dubai, I couldn't catch my next flight. Kiwi.com asked me if I want a refund or an alternative flight, I choosed for the alternative flight and paid 400 euros extra. This is the first problem, it was a delay and I have the right for a new free flight.
Second problem was that I paid it and waited hours for the paid flight but just 1 hour before the flight I received an email and it said that kiwi.com couldn't book the flight. And I had to ask for a refund. I did it and I received 500 euros. I arrived at my destination
The third an worst problem after this was my way back home. I came to the airport and they told me I had no booked flight. I contacted kiwi.com and they just responded with the automated response without helping me. I was stuck at the airport and kiwi.com finally said that the flights are cancelled because I asked for a refund (?)( the refund was for the flight on my wau to here because of the delay?). But kiwi.com didn't told me once that my flight was cancelled, I had to ask it by myself. I asked for help several times but they didn't help me, they just said ask for a refund when you arrive at your destination…. Good technique because they give you the feeling like you can just spend you money and they will help you with the refund. Luckily I had some money and I booked new flights for 1200 euro.
Once arrived at home, I asked for a refund and kiwi.com said we already gave a refund…. We can't help you anymore. I am still busy, now 3 months and I still don't get any refund or help. I did everything I could do but I just got nothing. Kiwi.combsays that they gonne try to ask a refund by the airline. That's not the airlines fault, kiwi.com cancelled it and didn't let me know anything. I want my money just for the extra costs of the tickets and I don't get it from kiwi.com even it's their mistake. I didn't even ask for all the other costs like extra hotel, medicine because of the longer stay, taxi, food etc. Still I have to wait and there happens nothing.
So, my advice, PEOPLE WATCH OUT WITH KIWI THEY WILL SCAM YOU INVE THEY CAN.

This is for upper management how do you ask your customer for more money to put in a request to cancel a flight when the government has told everyone not to fly or
To leave there homes and you guys still charge extra money to do a canceliton tell
Me how that's okay? After all ready paying your company I spoke to one of your mangers look up my booking number 111 757 129 he should be re trained or not doing be in the position he's in very simple you can listen to are
Conversation he also made a few comments that he didn't hold his word to every time I tried geting a hold of him he sad he's not available that poor service expshily comeing from
One of your managers me personally I supervisor for a livening and he would have been fired. No question asked for him
Not doing his job right and for him not handling this issue the right way I won't my full refund on the flight I was supposed to take but didn't because they government shut everything down and now you guys think it's okay to keep all my
Money or to ask
Me for more money or I can't be helped or do have to deal with unprofessional management and when I call a Canadian number I expect a Canadian to pick up the phone not my call geting going India this service has been very poor and I we'll continue to talk with other air line not to have this company recommend.

Sent from my iPhone

Dear all,

To not use KIWI.com.

I made the mistake to use it beacouse skyscanner send me to their website and I decided to try it.

I made the reservation and put my ID details for allow them to make the check-in 2 months later for my flight.
A day (still more than one month before my flight) I check my reservation and I saw that they put a wrong nationallity.

In order to charge my nationality they charge may credit card for 10 Euros and they said this ammount was used to inform the 3 airlines about this charges.

I contacteted directly Ryanair, Volotea and EasyJet and as the check in was not done there was nothing to pay on their web site appart my name there was still nothing to charge.

I asked Kiwi to refund me because for sure I did not put I wrong nationaly and they said that as they cannot check if is their fault I had to pay and that's it.

The customer care is inexistant, people from the call center do not answer your questions and they do not care abour any issues.

I will not use any more this web site I can do their "job" myself.

I assume any positive review of this company is fakecheck other websites. NEVER buy a ticket on kiwi.com--they are completely fraudulent. When I made a booking through Kiwi.com, there was only one baggage purchase option available for 15 kg, which I purchased. There was NO other purchase option for a larger bag on the website or at any time after, which would be available if you bought from the airline. When I arrived at the airport, Easyjet charged me 90 Swiss Francs for my bag because it was 5kg beyond the limit (had I been informed of any issue in advance or that there was no way to pay the normal difference in fee, I would simply have brought a carry on bag, which easily would have fit 5kg).
The employee at Easyjet check in, Ehsan, and his manager, Suzanna, refused to wave or reduce the fee. But Ehsan directly admitted that Easyjet knew there was a problem with the Kiwi website and that many customers had complained, but "not enough" for Easyjet to bother to do anything about it. He admitted explicitly there was no other way to purchase the larger baggage option on the Kiwi website (you would have to know you need to download an Easyjet app, and then use the app, which is not an option ever disclosed). Eshan also said I could have bought two bags at 15kg, which is absurd, as there is no way to know that Easyjet would allow you to combine them for single bag, and also would have been more expensive than the larger bag option which was never made available.
This is the legal definition of fraudit means Easyjet is allowing or encouraging Kiwi to sell its tickets in a fraudulent manner so it can charge passengers exorbitant amounts at check in and Kiwi.com is defrauding countless customers. Kiwi.com's response was beyond fraudulent--it didn't even address the issue, its website, the information I was given, nothing. This company is a fraudulent enterprise.

If I could give Kiwi.com zero stars, I would. Our family's ordeal with Kiwi.com has been nothing short of a nightmare, and I feel compelled to share our story to caution others.

Imagine the excitement of planning a trip, only to have it crumble before your eyes. This was our reality when Kiwi.com incorrectly booked our family flight a whole month early, a mistake we discovered only at the airport. Picture the scene: two small children, aged 1.5 and 3.5, bewildered and restless, as their parents grapple with the shock and scramble to find a solution.

Kiwi.com's solution? A convoluted alternative that turned our direct journey into an arduous trek with an unnecessary layover and an overnight wait in a cold airport. Promises were made – hotel accommodations, food vouchers – yet none materialized. There we were, a family stranded, with our children sleeping in our arms, shivering in the cold, their comfort and safety compromised.

The additional financial burdens, from unexpected baggage fees (promised to be refunded but never were) to out-of-pocket expenses for meals never compensated for, added insult to injury. Despite our patience and multiple attempts to seek a fair resolution, Kiwi.com's response has been disappointingly inadequate, refusing to offer any form of substantial compensation for their litany of errors and unkept promises.

This experience has been emotionally and financially taxing, and the lack of accountability from Kiwi.com has only added to our distress. Our story is a stark reminder of the potential consequences of entrusting your travel plans to a company that may not deliver on its promises or take responsibility for its mistakes.

To those considering Kiwi.com for their travel needs, I urge you to think twice. No family should have to endure what we did, and no traveler should be left feeling abandoned and undervalued. Our quest for a simple, joyful family holiday turned into a lesson in frustration and disappointment, all courtesy of Kiwi.com.

Consider this not just a review, but a warning. Your travel plans, your comfort, and your finances deserve better protection than what we experienced. Choose wisely, and remember, the true cost of a trip is not just in the euros spent, but in the memories made or missed.

We booked our flights for 5 persons to Marrakesh at kiwi.com. Everything looked ok at first glance. However they send you the boarding pass very fast around 48 has upfront. 5 people, completely spread on different seat. But ok, if flights are relatively cheap, this can happen. We had to print our boardingpass, a bit strange for a digital company, but ok.

The real problem starts with your luggage. It was printed that only a small bag was allowed and that we had to pay for additional cabine luggage. We did not understand that, since Ryanair is saying that you can have one handbag and a trolley of a certain size below 10kg.

So we went to the airport: bingo. Had to pay 20 at the gate. Makes 100,- for 5 persons.

Of course we were not amused. The flight back consists of three flights, so that might become a fortune.

The day after our arrival, I called to contact Ryanair to upgrade my flights back. Not possible, since I did not know the e-mail adress kiwi booked at Ryanair. I only could arrange that with Kiwi. Site did not work for buying luggage, app did not work for this option either. Finally called, after first attempts only computer, Finally a very bad speaking lady. After I made myself clear they promised me to send an e-mail with payment link. Not received any email. Than tried again via website. Seems to be only possible within 48 has timeframe. The "buy luggage" button did not respond. Finally I was able to send them an email with my question to upgrade my luggage. And for the answer that this service is not available.

So my conclusion: you can hardly reach them, there is no service, and intentiously they do not allow you to check in your luggage. How on earth can you spend 6 days with only a small handbag. They know you have more luggage (at least a small trolley) but you can not do anything about it. Worst case I have to pay additionally 450 for just my luggage.
We will fly back tomorrow and will find out what the final damage is. If the damage is as high as I expect, I will bring them as a case to the Dutch TV in a consumer program. So at least Dutch people will not use these rippers.

Two very bad experiences with them: surbooking bad experience and no refund when airline allows it!

Worst experience ever, very low quality services!
Such a pity, they can't delivery a decent service

First I have to tell you this is NOT an exaggeration!
Support on chat, phone and email (is what the website says)... LMAO
https://www.kiwi.com/en/pages/content/about

The above is what they have on their website. I could NOT find a phone number or chat anywhere on there website. If it's there it's hidden. I searched the internet to get a phone number. I needed to change a flight "TIME" as roads were closed. It will only let you change the day (not the time) online.

I found the phone and called. Option 3 is booking question. Then it says if you want to change your booking... do it online ( I can't, my option is not available) and then they hang up. Very nice costomer service! Option 2 (trouble with payment, figured this one would get me at least a person) Sat on line for 10 to 15 minutes and every few seconds a man says "we have a selection of frequently asked questions to assist you with querrys you may have these can be found on the right hand side of the website" It played over and over and over like every 30 seconds. Almost drove me crazy. In the beginning a women said my estimated wait time was about 10 minutes. After 10 minutes the women said "your estimated wait time is about 10 minutes" Really? After another 10 minutes she comes back on again "your estimated wait time is about 10 minutes" Wow! After another 10 minutes comes on say I have about 5 minutes wait. And in 5 minutes comes back on and says I have about 5 minutes, came back on in 5 minutes and said I had an estimated wait time of 5 minutes again. She comes on again in 5 minutes and says I have another 5 minutes. For the sake of length... she did this 2 more times. Finally they answered but of course couldn't help me. Had to to keep the ticket.

A very dangerous agency to book a travel arrangement with. You may end up been stranded in a strange country with no way to travel out. This agency does not follow any duty of care to check if the tickets it sells are valid to use in all circumstances which means you may well be booking a ticket you can not use with no course to a refund or alternative travel. For example I crossed to Egypt by land border and purchased a one way ticket back through Kiwi.com only to be refused passage by the airline due to travel rules which means you must fly out of Egypt via the same airport. The airline told me Kiwi.com must have warned about these rules when booking as they are obliged by law; but they did not! This one way ticket can still be purchased on Kiwi.com leaving more people stuck in Egypt possible vulnerable people! I checked the airline booking page direct and sure enough the warning is there but not when you book through Kiwi.com BeWARE this agent is a cowboy operation and you may well be caught out in a strange country or lose your holiday due to a rule displayed on the airline site but kiwi.com fails to display

This reply from Kiwi.com specks for itself they will not hold themselves responsible for anything so you are BEST ADVISED to go to the airline site directly and book with them to insure your ticket will be valid as KIwI.com have invalid tickets for sale without any warning till you are refused passage at distant airports. And as you can see from there response they do not care and have no intention of addressing the dangerous issue

My name is Youssef, I am contacting you as a Customer Relations Advisor from Kiwi.com regarding your booking *******. Your Trustpilot feedback was brought to my attention and therefore, I have gone through your reservation to investigate the issue.

We are sorry to learn that you are dissatisfied with our services. We would like to let you know that it is the passenger responsibility to investigate any travel restrictions or any immigration rules of the country you're traveling from or to. Kiwi.com offers valid flights on its search and we are under no obligation to advise you if your travel circumstances are admissible to take the flight or not. It is rather impossible for any travel agency to provide case specific reasons if someone can take the flight or not. I am afraid, it is your responsibility to do that and Kiwi.com is not to be blamed for any travel restrictions.

Thank you for your understanding.

Best wishes.

Youssef
Customer Relations Department.
Kiwi.com.

I travel with my kid and we got stranded in LAS VEGAS cancelled my ticket with emails i need refund.

Firstly I am appalled.
I have had to message them twice and still no answer, bare in mind this is after relentlessly trying to actually speak to a human about my booking. I had called and called since around the 2nd of March when I realised Corona Virus caused issues with my trip. I was then told to call back on the 15th of March of which I had called and called daily until they decided to say that there was prioritising of trips to the next week. So I again waited and called when me trip was getting closer, of which in that time, Indigo airways cancelled their flight.
I was yet again met with, sorry we priortise the flights leaving in 3 days of which I then had to wait again. The three days before my flight was due to leave I received a message saying other flights on my trip had been cancelled. Yet still no answer from their phones. The distress this has caused me at a time when I am away from everyone I love in a country on my own not being able to even get through and get some support from a company I trusted with my plans and money is unreal.
I was then told to open a case of which I HAD TO PAY FOR to make it a "priority" like I wasn't one even though I was getting no answers up to and beyond my flights being due to leave and being on a travel ban from the country they were leaving due to the pandemic we are in.
Now baring all this in mind, on top of this lack of care and service, my colleagues around me are all receiving refunds for their booked holidays because the agencies understood they we are in a world wide pandemic and KIWI simply cannot provide the service we paid for.

I would not recommend KIWI in the slightest, their lack of compassion and availability at a time when their customers needed them the most is concerning and certainly not trust worthy.

KIWI IS: Thief / lies / and do not fix them own mistakes at the end, even if they recognize their fault
Go far as you can from that company.

Some Major Changes Happened But It's Not Our Fault The Bad Airlines Did it. Scammer stay away from this site.

Bought a multicity intninerary. 3 days after they canceled. Got my refund, but constumer service never replied.

I recently had the unfortunate experience of booking my travel arrangements through Kiwi.com, and I must say, it was an absolute nightmare from start to finish. I feel compelled to share my grievances and warn fellow travelers about the terrible flight change policy and abysmal customer service offered by this company.

First and foremost, Kiwi.com's flight change policy is nothing short of a disaster. It is evident that their primary concern is not customer satisfaction, but rather maximizing their profits at the expense of their clients. Dealing with their customer service team was an exercise in frustration, as I was met with a lack of empathy and a series of evasive responses that left me feeling utterly abandoned as a paying customer.

The flight change policy itself is convoluted and filled with hidden clauses designed to deceive and frustrate customers. It became apparent that their priority was finding any excuse to retain my hard-earned money, rather than providing a fair and reasonable solution to my change of flight request. This lack of transparency and integrity is deeply disappointing and reflects poorly on the company as a whole.

Moreover, I cannot overlook the shockingly poor customer service provided by Kiwi.com. The responses I received were riddled with errors and inconsistencies, as if they had been clumsily translated using a subpar automated tool. It was clear that their customer service representatives lacked both the competence and the desire to address my concerns effectively. This level of unprofessionalism is unacceptable for a supposedly reputable travel agency.

The use of automated translation tools not only hindered effective communication but also displayed a lack of respect for non-English-speaking customers. Every individual, regardless of their language, deserves to be treated with dignity and respect. Kiwi.com's dismissive attitude and lack of genuine concern for their customers only served to further aggravate an already frustrating situation.

In light of my terrible experience, I implore fellow travelers to avoid Kiwi.com at all costs. Their flight change policy is designed to exploit customers and their customer service is simply abysmal. I urge you to consider alternative travel agencies that prioritize customer satisfaction, transparency, and professionalism.

I have reached out to Kiwi.com multiple times, demanding a resolution to my flight change issue and appropriate compensation for the time wasted and the stress endured. Unfortunately, they have failed to address my concerns adequately, leaving me with no choice but to share my harrowing experience with as many platforms and websites as possible. It is my hope that by doing so, others will be spared from the frustrations and disappointments I have endured.

Please heed my warning and steer clear of Kiwi.com. Choose a reputable travel agency that values its customers and provides a reliable, transparent, and customer-oriented service.

Using this company was, by far, the worst experience of any travel arrangements I've ever made and that's saying something at 61 and being a seasoned traveller for most of my life. The first inkling that something wasn't quite right with this company was their requirement to pay extra for just about everything i. E. checked-in baggage, seat allocation, meals and so on. That may not seem unusual, but apart from the first short leg of the journey the other 3 stages were business class! They also stated that I could not check in online prior to any of the flights. I opted not to pay any extras except for baggage on the first leg which was an economy domestic flight and I know that often they do require a payment for checked-in luggage because the planes can be much smaller than for international flights. The real issues began, admittedly with a mistake on my part, when I realised that I had made the booking with the shortened version of my name - didn't check the auto-filled information. As soon as I realised I contacted Kiwi.com and asked for the booking to be changed with the 3 airlines involved. Kiwi.com informed me several times via different consultants that all the airline's policies would not allow this to happen and that I would have to book new flights. I had never heard anything so ridiculous in my life. Whilst these 'discussions' were being held via email I saw that one of their agents had re-booked the same flights in my full name and a link to make payment within 24 hours. So, not only had they received my original payment in full, they were indicating that I must now pay 24,000 Rand to resolve the situation AND no suggestion of a refund on the original 15,000 Rand paid. I couldn't believe my eyes! I spent the next week or so contacting the airlines directly and, as I suspected, it was no issue for them to change my name for a small fee - 300 Rand for the first and 750 Rand combined total for the other two. The first was easily achieved online and the others were achieved by going to my local airport. The airlines also emailed me the revised bookings. I was fortunate that I had plenty of time to get this all resolved before I travelled. The revised bookings showed that I was entitled to check-in baggage, meals AND to check-in online. Also, when I checked in online I could choose my seats for the business class stages at NO extra cost. Yes, I complained vigorously to Kiwi.com, but unsurprisingly have not received any further communication from them. I wonder just how much money they are making out of less experienced travellers. They are the most despicable company. End of rant.

Date of my flight: Oct 15,2023

This was my first time using Kiwi and it will be my last. I will NEVER EVER use them again.

I truly believe that this site is a scam, their practices are shady and they will do what they can to milk you out of your money.

My flight got changed due to a delay with one of the airlines so I received a notification from kiwi of the change and accepted my new itinerary (no charge for this one).

When it came to check in however, the desk person did not see my name.

I called kiwi and they insisted everything was booked so I went back to the counter but still got the same answer from the airline.

And the way the airline representatives looked at each other when I said the word KIWI. It was like they already knew I got screwed over.

So then kiwi said for me to reschedule, I would have to pay. Which cost me over $200 Canadian.

And then I was receiving emails stating that since the booking changed, my baggage allowance has changed so now I had to pay additional fees for all the different airlines.

However, when originally booking, I already selected that option to pay for additional baggage. So why the heck am I paying more?

And then, In 2 different countries, I had to transfer airports, both far from each other, to catch my other flight which again, additional cost but for transportation.

All these extra cost effected my budget for my vacation!

I got so paranoid with my flights that I started calling the airline directly to confirm with them over the phone if my reservation # was valid and my name was on the system. And I was constantly checking my reservation number on the airline website if it was still there. Because I couldn't afford spending extra hundreds of dollars again.

Yes, kiwi was cheap, but I have learned that cheap isn't always a good option.

I even felt that they scheduled flight times close to each other and having to transfer to different airports so that I could be late for boarding and then I would need to contact kiwi to reschedule and then pay extra again! But I rushed it!

Since this experience, I am never booking through a 3rd party and will book directly through the airline, regardless of cost. At least I know I will have better control of my flights and I know it got done.

With Kiwi it felt so disorganized and rushed and expensive.

I pray that one day, they will screw over a fierce lawyer and that lawyer will sue their a$$ and shut down this crooked company.

I have then read articles of kiwi being sued but what really needs to happen, is for them to be SHUT DOWN FOR GOOD and refund every penny they stole.

I am going to do some research on a class action because what they are doing isn't right.

Please save yourself from the headache and DO NOT use kiwi.com. I guarantee you will incur unexpected expenses.

This site is the biggest scam out there. We booked a flight through them with our final destination being Budapest. Our flight was from JFK to Stockholm then to Budapest. Sounds good right? WRONG! Upon arriving in Stockholm and searching for our gate to no avail, we ask someone and they inform us that our connection is actually at another airport in Stockholm which is THREE HOURS AWAY. We only have about 3 hours to make the flight so we race outside to a cab only to find out the cab ride would cost us about $300 to get there. We go back inside to review our options... we pretty much have none. We call the number for some help and they were absolutely no help at all, rude even! So that made an already stressful situation even more stressful.

The guy on the phone swore that those tickets were perfectly fine and was trying to imply that this was an oversight on our end. So my husband asks the guy "ok so two people who have never been to Europe book a flight that connects in Stockholm, get off of the plane and have to take and hour to get thru customs only to find out we have less than 3 hours to get to another airport that is just about 3 hours away to catch our flight there. How does a company do the math on that time frame and feel ok with selling that as a trip? Even if we didn't have to waste an hour in customs getting off the plane here we STILL wouldn't have made such a ridiculous time frame because we would STILL have a 3 hour trip to the airport and THEN check all of our stuff in AND go thru security. This is an impossible feat to overcome and I doubt even the quickest person that packs only a tiny backpack would have made this connection."

The guy on the phone was a complete jerk and offered only a $40 reimbursement when we already paid way more for the ticket and then also had already paid for our non refundable hotel accommodations in Budapest. $40 is like putting a bandaid on a gushing wound... we are out way more money than $40 because of what we already paid for and then what we will have yet to pay for to fix this problem because we are stuck in Stockholm. No greater feeling than being stuck in a foreign country.

I will find every possible way to rip any sort of credibility this company has apart. This place should be completely shut down because of what a scam it is. After reading all of the previous reviews I feel legal action should be taken so that no other people should have to go through this.

WORST BOOKING/ TRAVEL AGENCY EVER
WORST BOOKING/ TRAVEL AGENCY EVER!
I was trying to book a flight through kiwi.com. I was about to check out and pay for my flight when they doubled the price of the tickets. (which is rude but understandable since they are just a travel agency). The worst was yet to come... After I booked and payed (the doubled price) for my flight, an hour later they send me an email telling me that prices have changed and I need to pay an extra $242, which is double the amount that I have already payed, or that I can get a refund. Neither of these options worked for me, because half of my family was already booked onto this trip and we couldn't go separately; the second option of paying double the price for something I already booked and payed for was also unsensible. I called and asked them to either pay the difference which they are telling me to pay, or cancel the trip for the rest of my family. I was on the phone with them for more than 3 hours, (waiting for their "call-backs" which never happened.) I spoke to more than 6 different people, and no one could do anything about it. Their excuse was- the flight is in less than 7 days, so we cant refund you. I asked them to call the airlines and issue me a refund, to which they said they can not and will not call the airlines. I myself had to call the airlines and got the answer that if I had called a little earlier (I was 10 minutes late) I would have gotten a refund. The reason why I didnt call earlier? Because I was on the phone with Kiwi.com members, trying to get this situation fixed, but they wouldn't do a thing about it! Overall I wasted about 4 hours, lost my money and had to book a different trip (meaning I spent extra money). Their supervisor was rude. The last person I spoke to kept interrupting me, and raised his voice told me this is their final decision and they will not give me any type of refund. Awful experience, do not recommend to anyone! Save your time and money, book through a different travel agency!

Total scam, they are liars and have stolen the $1400 refund which was paid to them by JapanAir for my canceled flights during Covid.

Kiwi.Com has to absolutely be one of the worst third-party airline companies I have ever interacted with. I purchased three tickets with them the night before and then I realized that I would be coming back a day later than I scheduled it for. I also realized that I would be on a layover for 7 hours in a country and would need to have a visa. When I saw this, I contacted them that same night if I could cancel my flights and be issued a refund. They said that because they already contacted all of the airline companies, I would not be issued a full refund, only $10 in Kiwi Cash. The next morning, I contacted each of the airlines, only for them to tell me that a) they did not receive a confirmation from Kiwi.Com b) that I should be eligible for a refund, or c) to reach out to Kiwi.Com for a refund. I continuously called Kiwi.Com for a full refund and told them the responses from the other airlines but they told me unfortunately I am not eligible for a refund. Mind you, I have spent nearly $4,500 on these tickets and I am currently a graduate student who already spends nearly $30,000-$40,000 in tuition. $4,500 is money that I do not take lightly. I did end up canceling the tickets and they said that because I voluntarily did so, they could take my funds. I just do not understand, why it is necessary for you to take my money? I am not boarding this flight, I contacted you within 24 hours, and all of the airlines could care less or even want me to get a refund. You are just taking my money for no reason. This company is a complete SCAM. I do wish I could go back in time and read all the reviews from Kiwi.Com here and on Facebook before I made this painful decision. Now here I am, fighting to get back my $4,151 with $10 of Kiwi cash sitting on my account. If you guys think I am letting this go, rest assured I will contact everywhere from my bank to the Department of Transportation to anyone who has ears in order to get my money back. I will not stop until I get my money back as I have worked hard to earn it. To anyone reading this, for the love of God, please do not go through this pain and get tickets from Kiwi.Com. Even if you have to pay more from a more well-known company it is worth it. It pains me that I could get a refund if I am dissatisfied with a food company, but I could not do that with a "legitimate" airline company. To all of those who had their money taken by this company, I am truly sorry from the bottom of my heart and I pray that everything you lost is returned in a better form. To Kiwi.Com, you are a terrible company. I have never received such disingenuous customer service and I am very unfortunate that I have ever been associated with you. I will get my money by God's grace.