Kiwi.com

I purchased baggage through Kiwi along with my airfare. The airline did not honor the service purchased from Kiwi and charged me for baggage anyway. Kiwi will not acknowledge nor address the issue. Kiwi has ignored the facts in front of them, including invoices, receipts, and a transcript from their own customer service agent guaranteeing ahead of time that additional baggage fees would not be an issue. Ultimately, Kiwi has refused to refund the baggage fees. BUYER BEWARE!

Refusing to change our flight due to level 4 health guidelines where e were going. Disgusting customer agents and supervisors. Instead offering 10% discount on a new flight and wants to stay with our 3300 usd f u kiwi you're not staying with my hard earned money

Categorically the worst website/travel company I have ever used.

Firstly the system whereby you use a temporary email address is a terrible method - it needs to be much clearer, and also much more simple - I am fairly clued up with computers etc. so imagine someone that isn't? How do you expect them to work this system out?

Not only that but I had to wait to speak to someone for 1 hour and 30 minutes, to basically be told I need to use your terrible method to check in on a Ryanair flight.

How has this system not been improved? Does it not cause more problems by being so inefficient?

Overall it has taken me 4 hours to attempt to check in, and that is an enormous waste of time and energy, all because you clearly do not have good enough communication with your flight providers + a totally flawed process.

It is safe to say I will never use your website, and I will make sure anyone I know will not, and I will leave this review on every single forum that I can.

They are just brazen. They are laughing in our face. When I once again wrote to ask for my money back and I indicated that I do not want to hear again that my case has been directed to the financial department, here's what answer I got. Ticketing department this time. I've been waiting 9 months already!

Kiwi.com exploits the loop holes in the law and evade regulators and rip the travelers that are unaware of the companies practices and purchase the airline tickets on their portal. Made bookings of over $1000 and upon cancellation I was offered NO refund in cash or airline credit. They say they made a policy for themselves for their own benefit that they offer only 13 euro as kiwi portal credit (which is useless because 13 euro for over $1000 booking is a joke and no one will purchase ticket on their portal the second time). Govt. Regulators please take notice and protect the customers from this organized scam of Kiwi.com

詐騙不退款
Fuc*ing customer service. Pretend you don't understand people. Please don't give me a hard time. Airlines have said can return, but also deliberately not refund, deliberately difficult, really not personal, animal.

兩年前退不下來到現在，直接來email說不退了！笑死直接不演

My experience was horrible - I couldn't order a bag (flying Ryanair) directly because Ryanair asks for an email to give me access to booking, and Kiwi won't release it. At the same time, they stopped offering bags 36 hours prior to the flight. Which meant I had to pay twice as much for buying the bags at the airport. I'll never use them again, I swear!

I bought a ticket for $250, and 3 hours later went to the airport for the flight. There it appeared my flight was for June 1 instead of May 1 (basically a month out). I quickly bought another one for May 1st, and asked kiwi.com to cancel the other one. Not sure if it was a glitch on their side or it was mistake in my side, but to make long story short: they offered $10 credit for a $250 ticket. Total scam artists.

I'v seen too many people complaining about not getting refund, I was refused a refund within an hour of booking and ended up paying the whole amount for my ticket, was on the call with the customer service and they are like robot read from the script " we can not issue a refund".

I can vouch that Kiwi.com is terrible after the first hand ecperience. Before I read some bad review of kiwi.com, but decided it give it a try. That's when it showed their true color. It is hard to believe they are legit. Most likely scam. Avoid kiwi.com as much as you want little stress.

Do not use Kiwi.com. I booked flights and paid for them. All should have been fine, but had no confirmation from Kiwi, so contacted them a couple of weeks later, only to be told that the flights were now £400 more! Holiday completely ruined as I had to find new flights, could not get my son out with us as there were no flights for him, I'd booked hotel and car hire by this time. Absolute disaster. DO NOT USE KIWI.COM!

We used Kiwi.com to book flights from Switzerland to Greece in 2021 based on good price. Unfortunately we landed in Athens only to learn the onward flight had been cancelled several weeks ago. When we contacted Kiwi.com they acknowledged their mistake in failing to notify us and told us they would reimburse us for extra hotel, meals, transport and new flights we had to purchase directly on a different airline. It took 14 months and several follows to get a response after I submitted all the receipts. In the end we only got a meagre 47 Swiss francs versus the 650 Swiss francs extra it cost us for their mistake. Unbelievable! I'd fight this more but I am tired and fed-up dealing with such a terrible company. I only encourage others NOT TO USE KIWI regardless of their pricing as they do not honour refund process.

My Son's Luggage was lost in the airport of the transit country because this Kiwi website did not mention in the booking that tickets are separate and not a connected flight, besides, they are not helpful at all I tried to contact them they told me we have nothing to do.
Run away from this trash website, they booked fake tickets our cost were more with 1000 $ to bring my son home as he booked flights from this trash website and many international calls.

I booked a flight on kiwi that stated in few minutes ur ticket will be issued (they charged my card) and 4 hrs later in the middle of the night they sent me a statement:
If i dont pay 600 more dollars for this flight then they have to cancel my booking... i slept thinking i have a booed flight woke up with no flight at all... i had to buy a twice expensive flight... customer service hardly replied to my email... honestly never again

You're in a hot climate, and you accidentally pick up something on your shoe, and it smells. That is - kiwi.com The name of the company is a scam from the get go - kiwi.com implies some type of Western customer service and possible/probable reasonableness and ethics. In fact, the company is a backyard alley operation in Czech Republic, and with the very worst of the customs of a struggling eastern European country. Think Putin. Ripped me bad for flights - four trips written off for me and my employee. Call customer service and you'll get the highest level of BS that you have ever received in any service environment. AVOID at all costs. I complained to the airlines that they would NOT want to be associated with such a twisted cheating lying and stealing organization. You have been warned!

I booked round-trip flights.
After finishing first flight, I called in to cancel my second flight as this pandemic. KIWI said they can not do that and also no any refund or credit. More than that, I have to reschedule a new flight with them with its full ticket fee.
This is a bandit's agent ！Stay away from KIWI ！！！

As a customer with all the environmental changes that can happen at any time I'm upset. It state I could add insurance after the purchase as long as it was in time before the flight which was not the case apparently. I booked my flight 3 months in advance and the mandates changed in the country I was flying to so I can now no longer go there. Kiwi.com won't issue me a refund and I'm fine with that but you should at least offer full credit of my purchase to use within the year to change to use toward another trip. I refund of 10 euros is disrespectful when it is uncontrollable when a country isn't allowing foreigners into a country for any reason. On top of that they have changed my itinerary multiple times of arrival and departure far out of my means returning for work. I will never use this platform again the trip still hasn't occurred and haven't heard back since I last chatted with their bot service.

DO NOT USE THEM
I book my flights across Europe only for the time to change to a point that I would not have been in the country to catch the flight.
Kiwi.com classified this as a minor issues and refused to help. Stupidly I booked another set of flights that worked better with the time frame to get to Ireland for my mates wedding but didn't click baggage. Kiwi.com wanted to charge a $52 fee on top of the actual luggage cost for me to do that.
Customer service was so inconsistent, 5 responses from 5 people who conflicted each others responses but still refused to waive the handling fee for me to add luggage.

Looks like Kiwi spends more on their Google presence, with trustpilot reviews and "100% genuine reviews", than on their customer service.
Kiwi re-scheduled my flight to 24 hours later. Had to buy a new ticket from a different platform because this was a business trip where I had to show up at a specific day. I claimed a refund from Kiwi, but they turned me down without reason.

8 am flight was cancelled found out when work up for flight at five. Had rebooked options were expensive but these stacked up against sky scanner so accepted. Although what I didn't know is if you accept this you don't get the refund from the cancelled flight. So they will keep the 600 dollar refund and I paid for new flights from them. All the reviews are similar horrible horrible company don't use.

I bought a ticket to Sofia Bulgaria from Frankfurt, the cost of the tickets was 243 euros, i paid with Paypal and then after several hours i didn't get my ticket but an email saying that my reservation needed to have a payment confirmation procedure, which is regular in case of credit card payments not Paypal. After asking for a refund, which they made very hard to do to gain time, they send me the tickets, which i cancelled because i had to buy due to emergency to a different provider which was the same airline, which provide me with cheaper tickets by the way and paid thru Paypal. When i asked for my refund they refunded me 27.63 euros!, and they said it was the airline policies. All this process in general took less than 5 hours! So its clearly a scam website. Be aware of it!

Very rude and not willing to listen, they just repeat the same scripted responses to your questions. You'd get a better response from a 3 year old, I won't be using this company ever again, I'd advise you to do the same.

My browser or their website froze during booking. I wanted to secure that fare, so I immediately booked it over a different platform.

After a few minutes I get an email of confirmation: the booking on kiwi.com had goon through after all.

Too late: I now have 2 bookings for the same trip. I immediately tried to explain and get a cancellation and full refund, but it was refused.

They say they contacted the airlines. I provided them with my new e-ticket numbers, so the airlines can clearly see that I have 2 bookings for the same flight! They would not lose a cent because of the cancellation...
Still, kiwi.com refuses to refund.

Terrible service. Avoid at all costs.