Kiwi.com

NEVER book with Kiwi.com. They appear to make booking a lot easier than going direct and claim that it puts you in a more secure position if any of your flights were cancelled but when one of my flights were cancelled due to covid-19, I requested a refund in august 2020 and have not been able to contact them at all for an update since and have not received it yet in July 2021. This has happened to thousands of people, put in a bit of extra work and book directly with the airlines to save yourself hours of hassle and losing money.

I wouldn't even give one star to this company. This website is plane scam. I lost my $5000 just like water. I booked a flight for my family and had to cancel within 3 days due to my bad car accident. I have been working with them since last June. Every single time when I message, I get new person gives different information. Now they saying they won the case and there is no refund will be issued. I am disable from my car accident and Kiwi saying they claim that amount as fees for dealing with my bank. They are money hungry. Don't waste your time with this company. This is scam.

Airline cancelled flight due to COVID. Sent me email late May stating they processed my refund. Since I book the flight via kiwi, I called them to ask where is refund because it's now July and no refund on my credit card statement. On hold for 4 hours. Agent looks up booking reference and I read him the email from the airline. Now on hold another 3/4 hour whilst he "checks with his team". We will see if I ever get the refund.

Suggest they not be used. Bad service. And it looks like bad ethics too.

This living.com web site is totally irresponsible to the customers. I bought ticket from here, lost £800, they keep saying waiting for refund, but I have been waiting for eight months, still awaiting.The problem isn't airlines, it's kivi.com misleading and careless message on the website.so if they don't care about customers interest, why you use them? I am the lesson here, learn from me.

In my personal experience, I was robbed of $637.12 by Kiwi.com earlier this year. I had a 3 flight itinerary- 2 weeks before departure, one of the flights was delayed by several hours which made it impossible to make the connecting flight. Kiwi offered me alternative itineraries for an extra ~$300 charge! None of these worked for my timing so Kiwi.com customer service said to cancel, and I would be refunded, then to re-book.
Kiwi.com has ZERO partnership with the airlines and got me ZERO refund. Even though I cancelled 2 weeks before departure!

Petition to ban Kiwi​.​com from Google Flights:
https://chng.it/9dy9bWBpr8

This is the most unprofessional platform I have worked with.
I booked my tickets in September 2023 they cancelled the flight on the date I was supposed to travel and till date i have not received the refund.
It's being 6 months I am following up.
Thanks

So I last minute booked a flight to Malmö, Sweden, initially thinking how great it was to find such cheap fares for me and my partner. When we reached the page for seat selection, I was told it would be an additional $38 per seat (the same price as both tickets!) Seeing as I'm not picky about seating I skipped this option as I didnt wanna pay so much just to select my seats. I made a joke to my partner as I was doing this "watch them not book our seats together." Can you guess what happened? I'm in the front of the plane, she's in the back. Who in their right mind would buy multiple tickets for a flight if they didn't want to sit with the person(s) they are traveling with? Now I get to take the chance that either the airline can fix this at the counter, or a person sitting next to one of us will be nice enough to switch so we can sit together. Definitely gonna fork up the extra cash next time I book a short trip just to avoid this company and their "service".

Booked my flight with 2 pieces of luggage and they sent me a confirmation for what I booked. When I checked with the airline though, there was only one suitcase and no seats secured. I reached out to KIWI with no response... I ended up buying the extra suitcase and seats separately. I've asked for a refund for this extra amount I paid to the airline but I am not sure if Kiwi will even answer. Never again!

If I could give zero stars I would...
I don't know how Kiwi has so many five star reviews, it must be bots because this company is giving me nothing but headaches. In 2020 they canceled my flights due to the pandemic (obviously). Since then I have called weekly for a status on my refund. Nothing. A year later and I have yet to get my money back on flights they have canceled... DO NOT travel with kiwi! DO NOT use their services... no matter how cheap the flight is, it just isn't worth the headache.

Do not book here! They use all kinds of tricks to make you pay a lot more. They offer flights on their website that the transport company has canceled. If you book this flight (at a very affordable price of course) you will receive a message a day later that the flight schedule has been changed by the airline. Then they offer an alternative at a high additional cost or you can cancel the booking yourself, so that you see little or no money back. They are not aware of offering customers an alternative flight without additional costs, even if this is required by law if the transport company changes the flight schedule after a booking. Book your flight directly with the airline or with a reliable booking office in your own country! You have been warned

I was deceived by support person to pay twice for the same flights.
I was reassured the second payment would be refunded/reimbursed after technical issue on their buggy, terrible mobile app when attempting to apply a free minor change to one of the flights.

Almost a year later Kiwi.com still will not refund/reimburse me for the second payment made.

I totally got scammed and the entire experience of pursuing refund is a massive headache. Support staff are absolutely bad.

Stay away from Kiwi.com travel.

- mousa mustafa Kiwi.com.
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kiwi.com

Hello dear
You knkw that I do not complain on services on social media, but I'd like to WARN you after a very bad experience as of this moment with travel online *******@kiwi.com as I just had an surgery and they've put me and family through an uncomfortable situation because of a mistake of their own. Try to avoid to book with them not to ruin your holiday or business trip.

Worst of all!, they agreed to reimburse ticket price that supposed to be round trip and wasn't! After a year of writing them just now by email they said will not do reimbursement, because airline didn't agree!
Horrible customer service.
Now even If I find cheaper prices on their site, I just don't use it because they are absolutely not reliable at all!

I will never use Kiwi again.
I had 2 connected flights and almost missed both because Boarding pass didn't load.
It kept failing download.
When I tried to get a hold of someone it was impossible and still haven't heard back from anyone.
I will never use this company again.

I recently purchased flights to Lisbon from Faro and discovered immediately after booking that this was some sort of a "cheat" flight to Luxembourg so there would be no checked baggage possible. This alone is odd and I haven't encountered before. They also wouldn't process a full refund, offering me 5% of the payment I made in a refund so apparently no 24 hour cancellation/peace of mind guarantee either.

Payed 245 dollars on luggage. Kiwi didn't pay the airlines. Had to pay for luggage a second time. I now in total have spent 445 dollars which is almost double the price of the flight itself. Also not given any necessary info about the flights. Kiwi is basically a scam

The flight has changed twice i asked for refund and they refuse to give me my money while the courier already accepted the refund!
They said will give you only 10$ while i paid more that 350$!
I will never book through kiwi again

This business is a total scam. Especially in COVID-19 conditions, they left me stranded in a time I urgently needed help. I bought a ticket with a connecting flight to a city that did not allow transits and nobody from Kiwi reported this to me. When I found out, thankfully the airline cooperated and changed the bookings and all that was left was for Kiwi to re-issue my ticket within a small time frame. I tried contacting them in a span of 20 hours with constant "we'll call you back" and no responses whatsoever. After a long wait and countless of times asking, we spoke to the manager who was unbelievably rude, spoke over me every chance they got and could only say "well there's nothing we can do, it's not on our hands, the airline gave you false hope." Do not ever use Kiwi, it is an utter scam!

All sounded professional until we arrived at the airport. To my surprise I was told the email and card details used to book were not matching with mine! It took quite a while to convince the booking was genuine. The airline staff told me to avoid using them in future. They shouldn't be on skyscanner site.

These scum bags are collecting innocent passengers money from flight cancellations, even the airlines are happy to refund they will only refund you a small %. Amount and not pass it on. Given the fact a lot of people are in difficult financial situations after the virus pandemic they choose it to Rob people absolutely filthy scum bag of a company.

The worst. All in all i booked tickets for Israel 20-22 of October, before the war even started. When it began, i contacted them asking for a refund as there is a war and nobody would want to fly there, they advised me that the airlines do not offer refund. So i went ahead and paid 30 euros extra for the kiwi insurance, and then i therefore requested for a refund (before the flight got canceled). So the flight gets canceled and they therefore tell me i am not eligible for a refund because i requested for one before the flight got canceled! Thieves! Never ever ever again! Zero understanding with regards to the situation thats going on in israel right now! Who wants to fly to a war zone?! Ridiculous!

This is a scam company, please do not use it even though your price is better. We got to the airport and our flight was not going where it was confirmed by them on our itinerary. The airline had to change and rebook and we got to pay for the whole flight again. Kiwi will tell you that you choose that destination on their website. But their email confirmation does not mention anything about that. It's a very stressful situation and they are not willing to reimburse. I asked to speak with Supervisor when I called, of course the supervisor was busy and was going to call me back, Did they? Nope
You are at your own risk.

Absolutely the worst and SCAMMER company! Don't ever book from them.
The flight schedules listed are vague and not accurate. If you would like to change the flight, they will charge a crazy amount of money, almost the same price as a new flight ticket. If you would like to cancel the flight, no credit or only $10 refund available for any kind of flight. Trying to call or email them, but it never worked. WORST and HORRIBLE customer service ever!
Highly recommended to STAY AWAY from this company. There are lots better and safe companies to book your flights, but this one absolutely the worst choice ever! 1