Kiwi.com

Warning. Never, ever book a flight with kiwi.com. I had a flight since March and had been cancelled by airlines due to lockdown. Kiwi.com requested £20 to refund, which was paid, but nothing returned. On April
2020, Airlines emailed me that refund done, but kiwi.com not responding to any email. They are a group of thieves. I don't know why the review is 3.8 despite all these complaints from the clients

I purchased a round trip ticket and checked 1 carry on bag. Just before I went to the airport I found that 1 of the carriers that they use charges for carry on baggage ($25 each way). That is when I found out that the ticket receipt did not have the baggage stated. It was to late to deal with Kiwi (they take months to respond) so I paid the airline for my carry on figuring that Kiwi refund will cover it. It took 8 months for them to respond that I did not have a carry on checked on my booking just 1 personal item (I never have a personal item). I keep all my emails and receipts and found that they do not put baggage information on any of their correspondences so the proof is only in their system that they can change at will. NEVER use this company as to the lack of customer service and the unfair business practice.

Had a flight cancellation, they offer to cancel or rebook (on the website). The new booking is 4 times of our original booking so talked to actual airline and they offered me a solution. Informed KIWI about new solution so instead apologizing for doing their job they void my travel insurance. Plus they reminded my to self check-in in transit airport which might miss my next flight and will have to pay to get home. DON'T use them they just useless team and website. ((((whish no star rating is available))))

They are a scam. They book cancelled flights, take your money then never refund you. I booked a flight from Spain to Australia on a crazy route through the pandemic. I had 5 legs on my route. Then they claimed that the 1st leg got cancelled, which usually causes the whole trip to be cancelled too (how can you get from port B to port C if your ticket from port A to port B does not exist anymore?). I requested my money back and they offered me $200 bucks, out of the $2,500 i had paid. 90 days in, and still not a word from them..

Much like similar reviews below, one of my layover flights was cancelled. I was then offered a new layover flight-I paid for it- and they then cancelled my final destination flight without telling me. I tried and tried and tried to dispute it for 3 days but absolutely no luck in getting my money back. You deal with a new person everytime you send a message to their customer service and they each give you conflicting information. Please avoid them at all costs, they don't deserve any customers. They will just rob your money and find every reason under the sun to not give it back to you.

Kiwi found an itinerary for $200 less than I would have paid with the airline directly. All flights were on the same airline. Everything worked as planned. Just make sure to deny all of the upsells in the sales process and you're good to go. And you can book baggage directly with the airline usually.

I booked a round trip form Detroit to San Francisco and kiwi just messaged me informing me about a "small change in flight times" and I found out my return flight to Detroit went from 7hrs total flight time to 21hrs 16 minutes flight time. When I asked for a refund the website tells me I can get $11 back total. Their "helplines" just hang up on me because I am not currently traveling. Do not use this site under any means, just go with another site. Saving $30 is not worth the hassle and scam tendencies this company has.

Kiwi is a scam when it comes to cancellation, they give you a fraction of the price that the airline returns
And keep all the money for themselves. Their business model is to scam people.

They also pay employees to write fake positive reviews on sites, what a joke of a company.

Never use them.

Feels like a "scam"

My trip was 50% overcharged with terrible 8-hour layover. Had I booked the flights myself, It would save me $300. And the support is insufficient. Disappointed.

+ They want to take down my review. How could kiwi.com just deny the fact, what actually happened? It was my true experience, I have witnesses and booking number for the trip.

Whilst I appreciate it's a challenging time, customer service staff shouldn't be rude. Charging me money to get a refund is an additional kick in the teeth. Also I contacted the airline myself and they confirmed that a refund had be made so hiding behind a lie of waiting for them to pay out shows that you are not an honest company. Shame on you.

Worst company ever! They will never help you get anything done if you ever run into a problem.

This company is a scam, their customer service is useless, it will take you months and months of hard work to have some sort of coverage or even a dollar back, don't ever by from them please!

Do not use Kiwi if you have a long journey ahead of you! It is too complicated for them. They will make mistakes and not refund you.

I have had such a terrible time with Kiwi. I am shocked by their lack of thought with the various airlines that they booked me on and the countries that they are flying me into for what should be a very simple journey.

I have had to rebook an entirely new ticket with another agent as Kiwi booked me two flights with the connection in between being too short and so I would miss the second flight. I told Kiwi this and they could not care less.

Learn from my mistake and do not use these online agents. It will cost you far more in the long run and take up so much of your time.

Nightmare! Booked my flight from Malta to Florence and getting at the airport the airlines didn't let me board the flight because the money didn't get through kiwi to the airlines. The money was deducted from my bank account. Had to purchase expensive tickets on spot for next day. Slept at the airport as there were no other flights on that day! Got only 75€ refund from kiwi which is not acceptable as i paid 188€ for my flight and had to fly to catania (which costed me 129€) the next day as there were no other flights from malta to florence which ruined my vacation days and also the money I paid for hotel booking in Florence. Fraud website! Never book your flight from kiwi!

Never seen a flight provider like this. Absolutely disgusting. Still waiting for a refund for a booking which was cancelled due to Covid one year ago. 250 dollars down the drain. I blame myself for not researching better…

They will just take your money and doesn't care even if they are selling flights that are not available. Should update their website immediately so that it will not mislead people especially during this time of situations.

We had two easyjet flights - luggage was not checked through and first plane was delayed (without getting any notification by the staff) and no change to get the connection flight. No support, no refund whatsoever from Kiwi

Kiwi cancelled my flight the day of the flight with no extra refund so I was forced to cancel my hotel reservation and eat the whole costs. Never use them! Customer service links are impossible to find

I booked flights through Kiwi with Ryanair, my co-worker booked directly. She got to check-in early and got a free seat choice. Kiwi won't check me in, or let me choose the seat for free. Turns out they have problems checking in with Ryanair and might be that I won't be able to check-in on-line at all, will have to pay and ask Kiwi for a refund. My colleague has none of these problems, and an aisle seat - guess which seat I will get when checking in at the airport. AVOID KIWI.

The WORST.
Charging cancellation fees when canceling due to government flight restrictions, not replaying on messages (mails, messenger) for 3 days, asking for "prove documents" with mail and declining them cause they are sent as an attachment in a mail. And this one got me furious "Any changes to the booking after departure are not available." - Really? I was trying to make changes to the flight before departure, and contacted you for instructions in the particular case, before departure, and got your response after departure. Now I get why is there Kiwi scam page!
https://www.facebook.com/groups/**************

The fare I booked was good but they automatically checked me into my flight 10 DAYS early... I had gotten a new passport so was planning on changing the number on my booking in the week leading up to my flight. But since they had already checked me in so ridiculously early, they charged me a 10 euro fee to get my new boarding pass... for a $45 flight. They gave me no warning beforehand they'd check me in so early. It also took 5 days and emails to get a resolution on the updated info even though they said it would be processed in 48 hours. Won't use them again.

A nightmare, I am unable to get in contact with them for boarding passes they haven't sent, even when I filled in all the required information in order to receive the boarding passes. I even tried to contact them for other questions however am unable to receive a clear or any answer at all. Next time I will definitely NOT book with Kiwi.com! Rather pay more then have so many insecurities, horrible services and the fear of the organisation being a scam.

If you have any other option, including adding more money to book with a different website, do it. Kiwi.com has one goal and it is to scare the passenger to paying more money on unnecessary thins, like extra insurences etc...
If you are not fast enough with their awful UI they will increase the price of your flight while booking it.

I booked flights to Malta and back with Kiwi. Wizz airline
The return flight was delayed by more than 45 hours. I canceled the order and was promised a refund within 3 months.
Nothing happened and only excuses.
Avoid this company. Any flight change can cost you a lot of money!