Kiwi.com

I faced a very bad experience yesterday with KIWI.COM.
My booking number with KIWI was *******.
Momondo recommended the Kiwi.com flight which had transits at Kiev, Ukraine.
No Visa requirements were mentioned in the tickets at the time I booked the tickets.
I along with my friend was refused to board the flight at Copenhagen airport on December 19,2018 by Ukranian International Airlines. We were told visa is required to board the flight even though the transit time for catching our flight to our destination Dubai was only 4 hours.
We learned through our friend in Ukraine that 2 weeks before (after we booked the tickets), there was a policy change by Ukraine due to war situation which KIWI.com didn't inform us in whatsoever manner. We called KIWI.com at 3 am in the morning at Copenhagen airport, where they told they told they can't help in any manner and they won't take any responsibility. I told them the policy change happened after we booked and KIWI.com should have at least informed the customer regarding this. They replied we can contact your embassy (at 2 am in the morning! WTF). So, future travellers, please keep in mind that all the stuff like KIWI.com' guarantee and stuff like that are just useless and it won't come to your help if you book tickets with KIWI.com
I was then directed to opt for KIWI refund in the form of credits instead of the cash as it cash form refund will take 30 days and I won't be able to reschedule the flight using that. I was also told KIWI credits will get credited within 1 hour and they will help me reschedule the flight from the Copenhagen airport then and there. Then only I was realized that I was cheated again, and I didn't get the KIWI credits also till now. So, I lost almost 1200 USD (10,000 SEK) for the two tickets.
It is a pity that a reputed website like MOMONTO recommends and lists such untrusty and fake websites like KIWI.com on their website.
I am writing this only to help future travellers to never trust KIWI.COM and book flights with them even if it is way cheaper than other airlines as you will lose all your hard-earned money.

*******553

Booked a flight from santorini to Amsterdam, with a stop in Rome. Not even 24h later the flight from Rome to Amsterdam got put up 3h in advance making me not able to make the connection. The only option Kiwi.com gave were paying extra to get onto other flights the same day. I didnt mind staying an extra day in Rome but i dont want to pay extra for tickets that have allready been paid for. I contacted the customer service trough an ticket as they request you to do since you cant call up until 7 days before your flight. A month later still NO RESPONSE. I was dumb enough to buy the customer service package, which is an absolute scam, before investigating how to find a way around them. For people who are looking for the same thing read further. You have an email with the confirmation of your booking numbers. Go to the airline website and fill in the stuff you need to fill in, in order to look at your flight (which in my case i couldnt make). A LOT OF AIRLINES GIVE YOU FREE RESCHEDUELING AFTER THEY CHANGE THE FLIGHT SCHEDUELE. So i did just as i said and i was able to change the flights myself FREE OF CHARGE as it should be.

I can't imagine having a refund with these guys since they dont respond at all.

I cant help with refunds nor am I customer service. But I might help you with this way around. If it is too difficult for you feel free to contact me trough email.
Pepijn. De. Boer. Pdb at gmail. Com (I will be helping in my spare time, im not getting paid or involved in this company whatsoever).

Never purchased any tickets from #kiwi.com! Which is associated with #bookingcom and #Expedia.
I bought a ticket for August 11th from Toronto to Vancouver. I had very important exam in Vancouver. In my ticket the flight time was 6:20 pm but when I got the pearson Airport no one was there. I found the flight time was 10:30 pm. I called #Kiwi.com, not only they were not sorry because of providing wrong information but also after 10 minutes which hold me on the line to check the condition, lied to me that was Airport fault which had changed the flight time, while when I got to the Airport for the second time, they told me that the flight y9 122 #lynxair was always 10:30 and nothing was changed!
They waste my precious time before exam, they made lots of stress for me and lied to me!
I reached Vancouver at 1am instead of 9pm and I couldn't sleep well.
Again on the way back my ticket for flight Y9 121 #Lynxair was 8am in my ticket but the correct time was 2pm!
They were not sorry ar all, they talked to me in a bad way and lied to me.
When I asked the #Lynxair crew at the airport they told me #kiwicom is always like this.
The operator which talk to me introduced himself as Francis.

I booked a flight through Kiwi that was cancelled because of COVID. Kiwi is unable to rebook, and the airline has no record of the reservation.

I will never use Kiwi ever again; I gave them an honest try but they have only disappointed me.

I booked a flight through them months in advance from Cleveland to Denver. One of the main reasons I chose them was because it was a nonstop flight and I hate layovers. However, my flight was changed and suddenly I had 9 hrs worth of layovers. Now, I understand that the airline is the one that changes flights and kiwi can't control that; however, I wasn't getting what I bought anymore. I specifically wanted a nonstop flight. Moreover, since I wasn't getting the agreed upon flight I wanted to cancel and find a different flight, but Kiwi would only refund $11 of the total cost. I understand it wasn't their fault but it is their responsibility and if I'm not getting what I bought then I should at least be able to get a refund.

That would bad enough but the customer service is atrocious. I've never wanted a company to go bankrupt before, but Kiwi sure is close. Since I couldn't get a refund or fix my flight I had to go with the terrible one they gave me. The day before my flight their site says they are processing my check in and my tickets will be ready before the end of the day. Periodically I check, and the same message. I go to sleep confident that at least in the morning they'll be ready. Nope. They weren't. I had to call and wait on hold to finally get them. It was an unnecessary hassle with poor customer support. Had I been able to book through an airline directly it would've been simple and easy to check in.

I can't stress enough that no one should ever use this company. They don't care about their customers, they don't care about helping, and to get the most basic of things you need to go out of your way.

I only hope this review deters even one person from using this terrible company.

I booked a flight with KIWI. Two weeks later I get a message that the flight had changed and I need to take action. I go online, ticket exchange is available if I travel there 24h later and return 12h later. I begrudgingly accepted this exchange and had to rebook hotels and change my whole itinerary, luckily the new flight still worked with my other flights.
Then two more weeks pass and guess what? I get another message, now my ticket is canceled and there is no alternative flights Kiwi can offer. You would think a refund is automatic at this point. But you would be wrong. You can apply for refund and the message says:

Refund amount: as much as possible, but refunds depend on the carrier's policies.
Estimated refund time: approximately 3 months, depends on the carrier(s)

Now you are furious and you think I'll just talk to the customer service, they will surely understand how ridiculous the situation is and correct it by issuing a full refund immediately. Well you are out of luck there because you can not call customer service unless your (canceled) flight is 14days or less away. Ok but you say there must be a way to contact the company. There is one other way, it's an online message desk where Kiwi replies as soon as they can. It's been two days and they haven't replied to a single message I sent.

So to review. Kiwi sold me a ticket, then they canceled my flight, they offered no alternative flights, I am not getting any service from them any more, and it is their choice not to provide the service I paid for. What happens with the money I paid to Kiwi? They think they are entitled to keep it?
Class action lawsuit anyone?

Do not use kiwi.com
They will cancel your flight and not refund you!
Just horrible customer service

I would not recommend this company to anyone. I had booked a return trip with four separate legs, and two of the four flights were canceled by the carrier. The carrier sent a text message informing me of these cancellations, but I received no email or correspondence from Kiwi. I phoned Kiwi to verify the cancellations, only to learn that they were aware of them but had failed to inform me, and that they would not issue any immediate refund due to the type of ticket purchased, despite the precariousness of the ongoing COVID-19 situation. This is also despite the fact that their force majeure policy states that refunds depend on the policy of the airline used, and Ryanair's website states that a full refund for the cancelled leg of the journey is available if requested instead of a rebooking. It seems I am meant to wait an unspecified period of time while their customer service team determines whether they can place me on another flight (that I can't now make use of in any case) and hope they send me an email about it, despite the fact they didn't bother to do so after being made aware of the original cancellation. The customer service agent, though polite and professional, gave no indication of a possible timeline in which to expect updates about these changes and insisted that they were intent on finding the "best solution" to my problem, despite it being patently obvious this is not the case, as I informed them the best solution was to refund me for the cancelled flights. I completely understand not being able to refund me for the two flights that have not been cancelled, but given that they have almost certainly received a refund on their end from the carrier for the two flight cancellations in question, or could request one, as per Ryanair policy, there is no apparent obstacle to their cancelling the entire booking and issuing the partial refund, especially given the current circumstances.

I rarely review booking agencies unless, like most people I assume, I'm really impressed by or very upset with their service. After reading the reviews on Kiwi.com, they were so overwhelmingly bad that I promised myself to write one if my trip went "okayish" even. I was sooo nervous but I picked them out of desperation since they seemed to be the only ones at the time I booked to offer the connections I needed and this at a significantly cheaper price when I had to leave ASAP.

Bottom line: My trip over 3 continents went very very well and I'm back home safe. Super stressful booking experience because of the bad reviews but made it through.

My takeaways:

1. Book with them if you do not expect to make any changes
2. Make sure you have your PNRs for every single leg as early as 24hrs prior to the flight
3. If PNR not displayed on your page, call them (try a few of their numbers and validate your booking through the keypad)
4. Do the online check-in as early as possible

My surprises:

I know all those pissed at them have a legitimate reason to be, but their platform is very impressive. A wealth of information and beautifully laid out… I don't know if these are the product of rebranding but it's probably the most comprehensive environment I have seen among the last 5 or 6 sites I have used.

Very good customer service (I called the UK) 3 out of the 4 times I called, and always spoke with someone in a matter of 3 min (precious when you pay full cell coms cost for international calls). They followed up by email when they realized they had given me the wrong piece of information over the phone.

Good luck to everyone and sorry for those who had a bad experience.

I had 3 flights under one booking with KIWI.com for May 2020. Obviously I wasn't going to be travelling anywhere anytime soon. About 4 weeks ago, I get an email from KIWI.com stating that one of my flights under my booking had been cancelled and I need to take immediate action as to what I was to do. The options were INSTANT REFUND, which they advertise to be the fastest way to get your money back and the funds would be transferred to KIWI.COM credits, the other option was to PAY AN ADDITIONAL FEE in order for their customer service agents to reach out to the airlines and ask for a possible refund. I thought that was such a joke, cause isn't that like their job? Why do customers have to pay extra for these people to do their jobs? So I thought that was stupid, so I opted to get the instant refund option. The refund option gave me $54, for the price of the flight (that was cancelled) which I thought made sense when I looked at the final total that I paid ($260), as it was the shortest flight out of the other two booked on the same reservation. So a few weeks pass, and I'm now getting worried because the dates are coming up. So I decided to reach out to KIWI.com to advise that I still needed to figure out what to do about the two remaining flights under my booking. It was then when they told me that I had already cancelled the entire booking and had agreed to a "$54" refund from my $260 original booking. I am beyond upset as I have communicated with them multiple times about this and how all they send me are these automatic responses. I keep asking them for a summary of my refund but THEY WILL NOT SEND It! Just goes to show what a scam this company is! I doubt I'll ever get my money back or a credit of some sort, but this company needs to pay for all the scams they have committed. After reviewing these reviews on here, I know I'm not the first to be scammed and definitely not the last! Shame on you KIWI.com!