Kiwi.com

Take note of all the negative reviews and be warned. Kiwi.com are basically theives disguised as travel agents. There are no words to adequately describe their ineptitude, lack of care for customers or the blatant nature of their criminality. This criminal enterprise needs to be closed down by regulators.

They changed my family flights twice! I have 31 days left to my trip and there is no guarantee that they wouldn't change few more times. The risk is all on you as a consumer. I already paid more then I could have flown direct.

Never again, very disappointed.

If you have no issues with your flight then Kiwi is a safe booking agent. However: Our flight s were cancelled by the airline due to Covid and we had to make alternative arrangements and have been waiting for over 4 months to get our $800+ back. All other refunds from other booking agents, Hotels, Insurance company were completed within a few weeks but Kiwi no such luck. As I said over 4 months and still waiting. Do your self a favour and do not use Kiwi.

This is the biggest scam in my flight history ever! I purchased tickets from Istanbul to Cancun for me and my fiancé. First we can get confirmation for 3 days, then they confirm only one ticket with price change and the date. And then if you want to keep your ticket you have to pay additional 400 euro! WDF?! Then they refuse to give your money back. I hope they go out of business!

6 months after my travel plans were canceled because of international travel bans because of the worst plague in 100 years, and these scammers have tried everything in the book to keep my money and not give me anything in return. They cower behind the most baffling refund policy I have ever encountered in my life and criminally abysmal customer service, and will tell you that there's nothing that they can do so many times in a row that you will wonder if you are talking to the world's most inept and impotent service team.

You are.
They don't care about you at all, they only want to take your money and provide you with as little as possible in return.

The only redeeming thing is that after they still are refusing to give me back my money for half of a calendar year, there is increasing and increasing disgruntled customer support groups that are organizing legal action.

It's really weird that they want to be dragged to court instead of treating their customers fairly.

Kiwi.com is truly a rubbish company. Terrible service and scam you out of a lot of money when a flight is cancelled. They'll blame the airline, claiming the airline doesn't refund in full. But its kiwi.com that's actually holding back crazy high admin fees. That you never actually get to see in the booking process! What they do is illegal and immoral! Request credit card charge back, the only way to get a full refund! And then never book with them again! Always direct with the airline!

They give you kind of good prices, but then when something happens, they disappear. They stop answer you, they ignore you, don't resolve anything (you have to call the airline yourself), and if you ask for a refund (even if the airline company tell you that its coming) they never give it to you.

I agree with all these reviewers. KIWI is a SCAM. Never ever book from this site! My ticket to China was purchased last year in December. Due to Covid all the flights got cancelled, yet Kiwi didn't refund my money. Why? I don't know. This $#*!ty site should be banned to exist!

I am not sure how a company still working when they have scammed that many people!
I paid for a ticket a month ago and today when my niece was at the airline counter they told us that they did not receive the payment for Kiwi so we ended up paying double with another company because as you can imagine the airlines take advantage of our needs.
I am not sure who regulates companies that sell airline tickets but for sure Kiwi needs to be out of business as soon as possible.

I currently purchased 3 tickets from them worth $1600, the airlines cancelled 1 of the trip. We are given an option to pay 1000+ additional due to the cancellation or refund. We chose to refund, they said that it is a 3 month processing. I just did the refund today 3/23/22.

Never use Kiwi service.

1. Their online booking has problem and it will make you duplicate bookings.
2. When asked for refund, they refused. When asked to change flight time/date/names, they refused. But when I contact the airline, airline refund to them. And Kiwi charge me BP20 + unknown charges. No break down on the refund statements.
3. Their customer service only reply you with robot-liked sentences. Only keep on repeating the same "official" answers. Never answer your real questions.

I booked a flight with connection on Kiwi.com
They booked 2 separate tickets although it was the same airline! As a result, the connection desk at the transit airport did not let us through and we had 1 hour to clear immigration, emigration and security in Bangkok... which is impossible! And of course the guarantee was not actionable! To avoid the same problem we changed our first flight on our way back to allow enough time. It cost 330USD which I claimed to Kiwi, they never replied! AWFUL!

First time, i couldn't check in 24 hrs ahead of departure online and had to pay at counter a fee for not checking in. Second time, I added more luggage online to check in two days after original flight purchased. Kiwi charged my card yet airline had no record of this. I ended up paying again directly to airline at check-in. Both items here submitted to kiwi to be reimbursed. The first incident over a month ago with no refund.

Forget what they tell you about kiwi guarantee. They find every excuse to not refund you.

If you need help, don't call th3 customer service. Better you resolve the problem yourself.

Save your money, time and nerves, don't book at kiwi.com

Worst customer service experience of my life; they must take us for fools! Never in my life have I had to jump through so many hoops without getting anything resolved. They charged me for a booking, never provided any booking info and expect me to repurchase a ticket…? Anyway please email me at edwinaarthur at hotmail dot ca. If you've had a terrible experience with this company, let's shut this down

A scam company - they book you on impossible connecting flights that gives you less than 50 minutes to change over.
I am in a wheelchair and they said that's not their problem I wasn't able to make it as they do not account for people with disability or have a hold luggage. What a disgrace.

I booked x2 flights with kiwi.com, sky scanner put me onto them. Flying Gatwick to Vienna returning to Edinburgh but changing in Krakow. My Vienna to krakow flight was canceled and they tried to offer alternatives that would not get me in time for my connecting flight in krakow, making the whole trip invalid for me as I can't get home, 6 weeks after lodging my complaint they have offered me a £13 refund, a absolute disgrace of a company.
They took my money £160 x2 for a trip they could not fulfill surely they have to refund me. Terrible customer service, avoid this company at all costs and I will think twice about using sky scanner now.
Is there nothing I can do about my lost money?

Try to avoid This website... Booked an flight from their website and had an two transite. Went to airport they ask me for visa for transit... Which I only had an visa for final destination. I have lost £600 on that day.

I have called customer service s... N keep saying sorry we can't help you.

How the hell kiwi.com come up with flight with different airline. Which need a visa.

These scammer won't give you a refund even if the airlines the who cancelled the flight. I've been asking for a refund since june 2022 until now they havent processes it back you will get the same response over and over again. Just my two cents purchase directly to the airlines so atleast you can get a refund.

Refusing a refund on a flight that was apparently cancelled and we were never notified about it! They REFUSE to take responsibility and REFUSE refunds because of their "policy" which none of them seem to keep straight. Currently driving from north Caroline to Massachusetts in a rental for 13 hours because we "assumed " from 10+ confirmation emails, one being the day of that our flight was still on time. Terrible customer service! Do not use this company!

Worst experience, rude unhelpful staff.

I got stranded overseas mid flight, and Kiwi now refuse to use the kiwi guarantee they promote to pay for accommodation and meals (I'm stuck for 14 days).

They then email me at 1am, telling me I have 4 hours to select a flight home.

I told them I need to do it during business hours so I can arrange things with my airport, embassy and customs etc. They told me too bad and nothing they can do.

FIrst and last time I'll ever use them. Scammers

Kiwi has horrible customer service. I had an international reservation and incredibly I was never given an opportunity to view a seating chart to select a seat, much less receive a seat assignment. This has never happened to me. It took 48 hours to request one or the other to kiwi.com. Their return email said SERVICE NOT AVAILABLE. What? I also asked if there was food service or whether we would bring our own food. My contact didn't know. These people are beyond belief. I called KLM and they gave me a seat assignment in a heartbeat; what if I hadn't? KIWI is scary; I'm stuck with them for now, but use them at your own risk.

Very terrifying experience. They changed my flight and the options were literally double the price and double the time. If I choose the refund they will not fully refund me and I have to wait for 3 months for my money. What is this?

Do not use their service... Pay a little more somewhere else and get a guaranteed flight and service.