Kiwi.com

This company is a complete scam, never use them. I booked through them a flight for a specific time and after a few weeks they rescheduled to a flight time that I would never have booked if I had known before. This was Kiwi.com system's fault and not because of a change in the airline's schedule, as the airline was not listing on its website a flight for the time listed on Kiwi.com since before I booked through Kiwi.com. Even after spending hours on the phone and explaining the situation thoroughly Kiwi.com has denied any responsibility and is not giving me a refund, I am never going to use them again.

I've never been lied to this many times in 24 hours. They didn't know where my flight departed from, they told me they had booked another flight for me and in the end that flight didn't exist, the told me they were going to book a hotel for me and then changed their minds. Terrible customer service, terrible UX. The CEO of this company is a criminal.

I have been waiting for months now and still no refund. I did a chargeback through Halifax credit card but they disputed it. They keep referring to their terms and conditions that they did their part of the deal, even though the airplanes have been cancelled and that they issue refunds.

First they offered me 20% in kiwi credits and now nothing. I have to go through an assisted refund and wait for another 3 months to see wether I can get anything back.

I will never ever use them again in my entire life as they do not have any respect of consderation for their customers. There are many horror stories out there on Facebook and many still didn't get a refund. This looks more like a great scam artist than an honest travel agent.

My booking reference number: *******

These incompetent SOBs stole $500 US from me. I booked a flight with them and got double-charged by both them and the airline. When we tried to resolve it we got stone-walled by their overseas support team. They were incapable of helping us, so we canceled the fight. I had to call into cancel it and was told that I would receive a full refund since it less than 24 hours since I booked it. Turns out, it was a non-refundable ticket and that money is now gone. But on top of it we still have the double airline charge and when we called kiwi to resolve it they told us to call united. I did this and united said they couldn't help since my only booking number was generated by kiwi and united didn't recognize it. So I got my bank and they will have to fight it out for us. Disgusting company!

I booked 2 Ryanair flights via Kiwi only to discover later that the option to upgrade luggage was 10x more expensive than the one offered directly via Ryanair. I would be forced to pay 200 instead or 20 essentially. I also discovered that all other options related to change or add services to my flights where either equally expensive or not available to me due yo my booking via Kiwi. On top of that all flights notifications were made via Kiwi and not the flight operator. Kiwi refused all my contact attempts to provide access to my own flight information and ultimately I decided to file a formal complaint at European Union Consumer Rights.
Will never again use their services and discourage all my friends to book via them.

Once I ordered my tickets with Kiwi.com they started to change the itinerary multiple times demanding more money for me to keep the flight. After it reached 80 euroes extra they gave me the option to pay more or ask for a refund. Naturally after Kiwi.com changed the itinerary multiple times i asked for a refund. That was over 12 months ago. They say they are not responsible for the refund but the carrier/airline is. I have emailed the carrier/airline and they have no booking or booking number records of what Kiwi.com claims. They have given me a false booking number. The airline also confirms that they are in no way or shape cooperating with Kiwi.com nor are they allowed/authorized to sell their tickets.

This company is 100% Scam. They will take your money then sell you "false" flights. When you try to confirm with the carrier they deny having any relations with Kiwi.com. You will be sold false tickets, and you will never get your money back. STAY AWAY!

Cancelled flights due to a pandemic and what are the options Kiwi proposed to get my money back?

1. Immediate refund in KIWI CREDIT of probably less than half of what I have paid
2. Assisted refund for which I have to pay! And no guarantees I will get anything back plus a time window of 6 months

You better come up with option 3 if you want to remain in business.

That's the worst flight ever I seen. Please don't trust them.no gate number.no notification sitting at airport more then 10hrs also if you call them to reschedule then u have to pay again to book flight please don't use kiwi airlines

I booked a flight through their website and despite never having received a booking confirmation, they withdrew the money from my account. 12 hours later they still have my money and still haven't confirmed my flight. When I call them they tell me they're still working on it. How can it take 12 hours to book a flight. It's a scam

Missed my connecting flight and Kiwi didn't do anything about it claiming it was the airline's fault and said that I had to go and sort it out with them directly.
This caused a lot of stress and I didn't even get a partial refund or anything.
I wouldn't recommend and I won't be using their services again.

My life was never been more worse than this... They are suckers, scammers and scumbags... Even if they say that they will refund you any cost related to missed flight, even if they commit to it on phone, they will never pay for it!. $#*!ing liars these people are!

I can only corroborate that the guarantee is not worth the paper it is printed on. I booked three flights costing a total of over EUR 1,300, believing they were on one ticket (twice the price of two tickets). It turned out there were two booking codes, so when one flight was delayed, there was no compensation. And the return flight was cancelled. Absolutely no question of a refund. NEVER again!

Purchased a flight for and their system booked for a totally different day 10 days latter than the date selected, that date wasn't even in my search parameters! Contacted them and they refused a refund, even though US law requires it

My flight was cancelled in June 2020, and I was told that my refund would take 3 months. It is now September 2021, and I have not received a refund. The company has stopped responding to my messages via their website (the only way to contact them) and has not provided any updates regarding my refund status. According to the airline, I should have received a full refund. Please beware of purchasing flights through this company. You might save a few dollars by booking through them initially, but you will lose hundreds of dollars if your flight is cancelled, which is happening a lot because of COVID. Not worth it. Scammy company that preys on consumers.

I would give 0 star if I could. I bought a flight for a Saturday at a convenient time, but received a notification that a currier rescheduled my flight to Friday (a ticket that was cheaper since it's weekday). I paid more as I have family and work obligations - cannot fly on a Friday. Now, if I want to rebook to Saturday, I have to pay a full price again (starts from £150) and kiwi gives me £8.59 discount "for inconvenience" - that's simply unreasonable, I already paid more for a Saturday flight, now have to pay double again? And it's not that kiwi doesn't have flights on Saturday, it just wants you to pay again and more. IT's A SCAM! I tried chat online - live agent never connects, I tried calling - it says that it only serves customers that are in transit or are due to fly in the next 14 days and automatically hangs up. Never been so angry

For several times it was okay. Once I was cheated by kiwi! I lost money instead of refund, I clicked cancel and so robbed me for the sum of 219 euros... despite my interventions I got only 10 euros.
And I only have sickness pension
I do not recommend!

Took my money and then asked me to pay $300 additional dollars after I had already purchased my tickets. My flight was supposed to be in 4 days and I'm going to be stranded in Minneapolis because I used the rest of our money for the flight home! This is the worst company I've come across yet smh!

I was given a boarding pass without a proper check-in. I wasn't able to add this boarding pass to my phone because the Kiwi app didn't allow it, so I screenshotted it instead. I was also not given the option to check my luggage ahead of time, and as a result, I paid $10 more for checking in my bag at the desk. The flight attendant had difficulty finding my reservation. After 20 minutes of waiting, he found that Kiwi had switched my names around. It took a while, but the flight attendant fixed my ticket. I will never use this agency again. They must have some deal with Google, as their option came up when I booked my flight.

WOW! What a $#*!ty company. Don't do business with them. I bought a flight for 2 people, just 1h30 AFTER I had to cancel my purchase for a date error I made. Once canceled they refunded me $10. I can not believe it. They don't want to refund me the full amount or even give it to me as a credit. By law we are entitled to a refund within 24 hours of the date of purchase without penalty. Treating customers like this is UNNACEPTABLE. Avoid any purchase with kiwi.co. You will be disappointed and badly served for sure. I will take proceedings against them.

Booked internal flight in Argentina via Kiwi.com - the airline changed the flight to 2 days later. Kiwi helpfully did not let me know of this change. In fact I had to let them know of the change after arriving at the aiport on the correct day only to find my flight was not scheduled for today.

The airline itself had notified passengers who had booked directly through them. But Kiwi.com had failed to do this.
Worryingly the airline representatives appeared familiar with my situation and said that they have been unable to contact Kiwi.com when this situation has arisen in the past.
I had to stay for an extra two nights before getting the flight on a later date. No compensation or offer to pay for a rescheduled flight on that day was made. A refund? No chance with this terrible middle man.

Don't bother booking with kiwi
Booked a flight to Greece through Kiwi for our honeymoon. Now Americans are restricted from traveling to Greece due to covid. I contacted kiwi and was told I could cancel and would receive a $10 "refund" Wow, that's not a refund, that's a slap in the face.
Kiwi should not tell us "Just a friendly reminder any changes can be made up to 48 hours prior to departure of your first flight." if there is no refund or changes allowed, like what does that even mean? You can cancel, we just wont give you your money back or let you rebook a different flight to somewhere you can actually travel to? Insane. Unfortunately read your many complaints online from thousands of people upset that your company is taking advantage of the current pandemic. It seems that your customers need to file complaints with the travel bureau to get anything done.

We booked a flight through kiwi and they supposed "sent an email of flight confirmation code" but when we gave info to get boarding pass we discovered that kiwi failed to even reserve the flight. Called and they refused to refund. They claimed they send everything but never did. The customer service is rude and said that they will not issue refund because they "sent it" they hung up on me twice! Do NOT book through kiwi! They will take YOUR MONEY and never book your flight. Will never ever recommend this booking site to anyone'

DONOT BOOK with Kiwi.com, it is a fraud web site, one of the connecting flight cancelled from India to USA, these guys offered rebooking another flight and again charged full amount. When I asked the refund for the canceled flight, they said contact airlines, and airlines says you have booked via kiwi.com. Totally screwed these guys. Anyway my loss is just $100 as it is domestic connecting flight within India, if it is internal flight then that's it, I would have lost more than $1000. Thank god.

If there is No star option I would rate this as zero and fraud CZECH web site. My mistake is I didn't check reviews. Below screenshot email is from kiwi.com read and save your self from this fraud web-site for booking flights.