Kiwi.com

Booked flights with kiwi via skyscanner on completion of the booking they had removed all checked baggage and booked flights with unachievable connections with self check in between airlines. Paid for the premium customer support service (this promises a response in 3 hrs) and they will not return calls, I contacted one of the airlines direct and they cannot help as the payment was made in Indian Rupee.
We have paid over $1000 extra to add check baggage which we have had to contact each airline direct. Kiwi never forwarded the confirmation for the extra baggage.
It shouldn't even be 1 star but had to select a rating.
They also have a scam site called trust pilot which gives them 4 star rating, this is a fake site!
We are submitting complaint to ACCC DO NOT USE THEM!

My flight was canceled due to COVID 19 back in March of 2020. It is now June of 2021 and they have yet to release any sort of refund. They do not provide you with any updates, and when you try to reach out to them they simply say they are unable to update because of the COVID crisis. This company is an absolute scam.

Do NOT use this company. I canceled my flight within 24h of booking it. The airlines advised they can refund the money but this must be proceed by Kiwi as I booked through them... Kiwi denying the refund as and claiming the Airlines are not giving the money back. Kiwi.com feels like a scam, took the money, never seen it back again.

We booked with Kiwi.com back in March 2021, Brunei to Colorado, USA. Due to COVID one of our flights was canceled in early April, and to change one of the legs of our flights we would have had to pay an ADDITIONAL $1000+ USD (after paying thousands of dollars). We decided to do the assisted refund request, and even though some of the airlines have already refunded us, Kiwi.com claims they have yet to receive the other ones - nearly a year later. They will eventually respond to emails done on their website, but the response is never helpful. This company should not be allowed to run if they cannot manage this basic level of customer service.

Just don't do it. Impossible to get through to an actual person, if you need to re-book you have to make sure you're on the correct plan. If you're not you have to book another ticket - obvi don't do it through them. They don't deserve one star, they deserve zero.

A very bad company, never you do any business with the company. You will book flight through them and they will mess your ticket up and tell you they money you paid is unrefundable. Very bad and evil.

I have been using Kiwi for years but will probably NEVER purchase a flight through them again.
I have been waiting OVER A YEAR for tickets to be refunded due to flight cancellations in March 2020. I have contacted support to ask for a refund several times and received NOTHING. As I can see we are hundreds of customers facing the same issue.
The worst part? I contacted the airlines my flights were through directly and they emailed me confirmation that the tickets had been refunded to Kiwi in October 2020! They are holding money, illegally, and I will be taking legal action if Kiwi does not refund the tickets soon.

I lost my 326.73€. I had to cancel flight because i had transit to riyadh bt unfortunately i got to know to pass through riyadh i need visa which i was totally unknown and nothing was mentioned when i confirmed my flight when they provide a ticket there should be mentioned this transit is restricted or to give alert. I didn't have visa for saudi arabia i was compelled to cancel my flight and my refund amount was 10€. Which wasn't my fault and i got to loose my money because of poor information system

Despite the airline canceling the flight (which kiwi wasn't aware of before i called) and the need to cancel and rebook the whole flight due to no other option being provided by the original carrier till the next day, kiwi would not refund the full ticket amount.

Awful customer service and 4+ months in constant follow-up to get any resolution.

Pay more but don't use kiwi. Our flights were cancelled due to covid. Airline issued refunds but Kiwi is not giving us the money. PLEASE DO NOT use them. Scamsters and just in the business of stealing money. Not sure how they are still in business

SCAMMERS, don't ever use kiwi.com. It has been 6 months since I requested refund for my cancelled flight and nothing. Email that I used to communicate with someone is not working anymore and they send you link to their webpage which after signing in doesn't give me option to contact them because I don't have upcoming flights. DO NOT USE KIWI.COM and book directly trough airline.

I have never had a $#*!tier travelling experience in my life. This is the worst air travel forum. They make the booking themselves instead of booking it under your email so you can't make any changes to your check in or itinerary without going through them.

They failed to inform me that I have to check in baggage with them before 48 hours of my flight. Generally, you can add baggage up to 2-3 hours before your flight. However, I was not able to go and add baggage and had to pay 50 euros for both connecting flights.

Not only this but they did not provide me with a boarding pass for my flight from Santorini to Venice. They said to show eticket at the desk to check in for free but I had to pay another extra 30 euros to check in.

The customer service is terrible and they are not very helpful, even though they are responsive.

I thought I would be saving money. Yet here I am 150 euros deep.

AVOID USING KIWI.COM AT ALL COST!

Kiwi is a big scam ever. After they suspended my flight last year in March, 2020 due to COVID-19 KIWI secretly went behind me and applied for a refund of which i knew nothing about. Just last month i was told by officials of Portugal Air that my travel agent (KIWI) have requested for a refund and they paid it into their account in December, 2020 so they cant issue a refund for me or flight coupon. Any effort to reach their help line have failed.
Stay away from KIWI. My booking number is *******

After they didn't booked me the tickets i paid, They want me to charge me 400eur more
I choose to refund me after 2 weeks the money isn't in my bank account and they keep telling me lies that they send me the money

I thought I had researched Kiwi.com enough and that it was a safe option, but I have never been more wrong. What a disaster this company is! I seem to have had the same experience everyone else is having during this Coronavirus disaster, and it's not a good feeling. We've lost thousands of dollars in flights. They don't respond, and if they do it is generic and unhelpful. They are offering us less than 10% back in Kiwi.com credits (as if we would use them again), or asking us to pay more money to give us a basic service to perhaps get some money back. AVOID THIS COMPANY AT ALL COSTS. IT IS A SCAM, and they really need to be shut down.

They book the ticket for you and then told you that your carrier canceled the flight even the carrier did not change the schedule. They then offer you alternative ticket with different airline for additional money, and told you the refund is not guaranteed. kiwi.com obviously makes double money from one booking by booking with different airlines and possibly the refund from the airline. Be careful!

The airline changed by flight two days after my intended departure. I contacted the airline and they said they will be refunding all of my money, then Kiwi asks me for proof of this, so I sent them a screenshot of the email. They said they will be only refunding me 10EUR! So basically the airline is going to refund them all the money and Kiwi is only giving me back 10! I did all the work trying to get this money and they are still going to just give me back 10. The biggest thieves! They don't care about their customers. Only care about their profits.

Kiwi is a terrible company they refuse to give me a refund for my flights i paid for 4 flights for July 2nd the flight was cancelled the airline agreed to refund me the cost of the tickets however kiwi are refusing to request a refund from the airline and the airline have said the refund must be requested by kiwi.
After the flights was cancelled when i call kiwi it requests my customer number when i input my customer number it disconnects the call.
Kiwi are a dreadful awful company

Do not bye through Kiwi.com they are scammer. Once they get your money you not gunna get that back.
They are fraud. They way they book your airline ticket most airline do n't recognize that ticket. Its a scam

Kiwi failed to follow up with airlines whatsoever and we could not fly over the Christmas and New Years Holiday. We had to rebook another flight and had to eat thousands of dollars because of it. Kiwi tried blaming us even though the airlines said they didn't receive certain requests that Kiwi had to make before we could fly! DO NOT USE KIWI FOR ANYTHING. Horrible company. Worst experience of my life. I wish I could give them less than 1 star. Absolutely dumbfounded at their negligence and lack of professionalism. I will be filing official complaints against them with Department of Consumer Protection.

One of my flights was canceled one of my flights 2 hours before takeoff and I missed my connection. All rebooking options were for the next day and would have costed my credit + more than booking a new flight elsewhere. When canceling they gave no refunds and they pawned all the responsibility to the airline's and the airline's say they are responsible. Do yourself a favour and book directly with the airline's as you could pay triple the amount!

As an update, on contacting them yet again, I was informed that my final refund had been received and was being processed. THREE MONTHS later after more emails and messages I received the final refund minus the £350 booking fees they kept. Also I am unable to claim the airline refund on the vouchers as they were booked with a Kiwi email and reference which I can't obtain from them. I would rather lose the money than put more money in Kiwi bank account.

Purchased a ticket through Kiwi and canceled within 24 hours because the flights did not allow luggage and it could not be purchased. The US Department of Transportation has a 24 hour rule that requires tickets be refunded in canceled within 24 hours. It's the law. On a $600 ticket Kiwi only wanted to refund $100 and this is after they said "Every airline has a unique refund policy, so we need to contact them about your application. We'll let you know as soon as we have an answer." So even though the law is clear Kiwi will shaft you and force you to pursue the matter in court. DO NOT BOOK WITH KIWI.