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    Kiwi.com

Kiwi.com

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Overview

Kiwi.com has a rating of 1.1 stars from 2,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiwi.com most frequently mention customer service, full refund, and credit card problems. Kiwi.com ranks 236th among Plane Tickets sites.

  • Service
    1039
  • Value
    1001
  • Shipping
    674
  • Returns
    854
  • Quality
    909

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
1
Neutral
0
Negative
74
View ratings trends
417
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How would you rate Kiwi.com?

Reviews (2,162)

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Reviews that mention popular keywords

customer service (509) credit card (95) return flight (54) booking number (57) customer support (58)
Thumbnail of user ritur20
Poland
1 review
0 helpful votes
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July 10th, 2022

This site is one of worst website for ticket booking. They cancel tickets and do not help in refund. I have been chasing them for long time but no luck.

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality

Date of experience: July 10, 2022

Thumbnail of user carlk72
New York
1 review
1 helpful vote
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September 29th, 2018

KIWI.com is a scam. I have had multiple flights in Thailand rescheduled and only KIWI.com would not refund even though the flight changed by six hours. Never again.

Date of experience: September 29, 2018

Thumbnail of user brianc469
Argentina
2 reviews
0 helpful votes
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November 4th, 2018

Join the club. Filled full details twice but told flights not available each time. No contact details. Good reviews on Trustpilot because they won't accept my bad review.

Date of experience: November 4, 2018

Thumbnail of user tanerm
Turkey
1 review
0 helpful votes
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March 25th, 2020

Worst customer support. Cant reach them for 10 days. Even the flight cancelled regarding Corona. They request 20 euros for refund payment. Total nonsense!

Date of experience: March 25, 2020

Thumbnail of user fayee36
New Jersey
1 review
0 helpful votes
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September 6th, 2022

Horrible customer service. Because of their mistake I had to pay for extra baggage fee which I've never paid for 22 years with any other travel agency and they refused to refund me.

Tip for consumers:
horrible customer service. Because of their mistake I had to pay for extra baggage fee which I've never paid for 22 years with any other travel agency and they refused to refund me.

Service

Date of experience: September 6, 2022

Thumbnail of user antoniost1
GB
1 review
0 helpful votes
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February 21st, 2020

Got an email saying I missed the check in deadline 24 hours before my fight with Wizz air. It said I have to do an airport check in and get charged additionally. That's not correct since Wizzair check in runs till 3 hours before the flight. I found my booking number and did the check in myself throught the Wizzair app. Not sure whether the scummers called Kiwi get any commision by sending people do airport check in. Avoid them!

Date of experience: February 21, 2020

Thumbnail of user blademira
California
1 review
0 helpful votes
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September 29th, 2022

Missed a flight due to an unforseen event such as a flat tire. They pretty much told me sorry better luck next time. Very unprofessional take ur money elsewhere

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2022

Thumbnail of user vilmas33
Ireland
1 review
0 helpful votes
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May 9th, 2023

Never ever had one single issue. For people simply travelling light with no bags or fuzz, this is gold. Their algorithm is the key, even the Karen's leaving bad reviews have benefited from it.

Service
Value
Shipping
Returns
Quality

Date of experience: May 9, 2023

Thumbnail of user cindyc517
Massachusetts
1 review
0 helpful votes
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October 26th, 2019

Very bad company. DO NOT PURCHASE TICKETS FROM THEM, because in case you need to cancel or change within grace period, they only refund you part of the ticket price, which is illegal and unethical. I called several times, their customer service never provide an explanation.

Date of experience: October 26, 2019

Thumbnail of user johnnynanayawa
Canada
1 review
0 helpful votes
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March 17th, 2021

Bought a ticket. Waited 8 hrs. No confirmation. Had to buy another ticket from different site 2 hour before departure. Could not reach kiwi.com for clarification nor refund

Service
Quality

Date of experience: March 17, 2021

Thumbnail of user johnp6048
Mexico
1 review
0 helpful votes
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December 26th, 2022

Kiwi never sent me a confirmation code. Later received a flight cancellation notice less than 48 hours of departure. Called the airline sand they did not have a reservation on my name

Date of experience: December 26, 2022

Thumbnail of user ramuc6
North Carolina
1 review
0 helpful votes
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June 26th, 2022

Any International has refunds in 24hr of booking. They don't.
Customer service is not reachable.
Site says you can change but they are asking for a full price like a new ticket.

Tip for consumers:
Please double check and take in writing before you confirm/buy any tickets.

Products used:
International Flight Tickets

Service
Value
Shipping
Returns
Quality

Date of experience: June 26, 2022

Thumbnail of user jeanad7
West Virginia
1 review
0 helpful votes
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March 21st, 2022

They steal your money and then say screw you! Just read their reviews. Unfortunately my daughter didn't before she spent money for her and 4 kids to go to a cheer competition in FL.
STAY AWAY FROM THIS THIEVING COMPANY!

Date of experience: March 21, 2022

Thumbnail of user kerens15
Israel
1 review
0 helpful votes
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March 10th, 2023

Kiwi refuses to refund over 500$ we paid with the excuse that three weeks before the flight they can give me 10$ of kiwi credit and nothing more
This is plain stealing

Tip for consumers:
Dont use them

Service
Value
Returns
Quality

Date of experience: March 10, 2023

Thumbnail of user alejandroc150
South Carolina
1 review
0 helpful votes
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December 24th, 2021

12hrs before my flight they chose to cancel the flight. Whenn I told them that I wanted a refund; I was told that bc it's less than 48hrs they could not issue a refund but I could choose to travel on another date. This was an international trip with vacation time in mind. Customer service was rude and disrespectful.

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2021

Thumbnail of user ethank198
New York
1 review
0 helpful votes
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April 10th, 2023

I have quite literally never written a review before but my experience with Kiwi has been so bad that I felt compelled to write this. My flight to New York from Gatwick was cancelled 30 minutes before we were due to fly - not kiwi's fault, so far, so good. I get booked onto another flight, however, this flight is in a completely different airport altogether, Heathrow 15 minutes later than the original. I call them and say it's ludicrous that I would be able to travel to a different airport nowhere near the original one in 45 minutes. I have to call them 6 times to finally get them to change the flight to another booking the next day. That night I decided to call the flight operator to make sure everything is all OK and they tell me there is no evidence of a ticket in my name. I call Kiwi who then tell me that it's "been marked as urgent" and they assure that I'll be able to fly the next day. I turn up to the airport and the airline tell me there are still no bookings associated with my flight path. The only reply from kiwi was to "please bee advised you can still buy a business class ticket for the flight". I will never use kiwi again or any other agency for that matter, they are wildly unhelpful and caused so much stress.

Tip for consumers:
please just don't ever use them, it's not worth it, pay slightly extra and book directly with the airline.

Products used:
flights

Service
Value
Returns
Quality

Date of experience: April 10, 2023

Thumbnail of user manbarbs
Greece
1 review
0 helpful votes
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May 9th, 2023

How's the EU allows such a fraudulent company to operate and for airline not to block them from selling their product. I'm out$2300... Flight was cancelled And i been waiting right months

Tip for consumers:
Just avoid

Products used:
Business P class airline tickets

Service
Value
Returns
Quality

Date of experience: May 9, 2023

Thumbnail of user benb1106
Hawaii
1 review
0 helpful votes
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September 27th, 2022

I just took a survey on one website about refunds from Kiwi and I am among more than 87% of almost 2000 customers who still have not received a proper refund.

Tip for consumers:
Never use Kiwi.com! Go directly to the airline to book. Kiwi does not have ethical standards and has not given me a proper refund after my flight arrival date was changed. I had to go to the airline myself and cancel the flight because Kiwi tried to argue that it was not a significant change in my flight. Months later Kiwi still has my money and continue to drag their heals to refund me (even with a complaint to the department of transportation made).

Products used:
Booking a flight

Service
Value
Returns
Quality

Date of experience: September 27, 2022

Thumbnail of user megand106
Kuwait
1 review
2 helpful votes
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December 20th, 2018

Please do yourself a favour and never book any flights through Kiwi.com. After my friend and myself booked our tickets two months in advance with no visa requirements stated by Kiwi.com, we arrived at the airport just to be told that we cannot fly from Kuwait to Thailand connecting in India, as we do not have visas to connect to our next flight to Bangkok. We paid 428 KD for our tickets and were refunded a ridiculous amount of only 30 KD. There are no contact numbers available or anyone to assist us. They used the cheapest connecting flights in order to save themselves money and never stated on any of their requirements that additional visa applications for India would be needed. We ended up booking new flights from another airline company in order to get to Thailand, which you can imagine ended up costing us another large amount of money and time wasted. We were travelling for a wedding and ended up missing vital parts of our friend's special day. If anyone knows where I can report this company as fraudulent it will be greatly appreciated.

Date of experience: December 20, 2018

Thumbnail of user emmanuelm34
Viet Nam
1 review
0 helpful votes
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September 28th, 2018

Take your booking and card details, then send you an email the following day saying the price of your flight has doubled... That's either gross incompetence, or deliberate scamming. Wasters.

Date of experience: September 28, 2018

Thumbnail of user tinokunnel
Saudi Arabia
1 review
0 helpful votes
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July 21st, 2023

Worst website ever, it's a scam be aware, booked some flights, airline cancelled connecting flight, contracted kiwi, who advised we can't offer a refund and we've cancelled the whole booking.

Service
Value

Date of experience: July 21, 2023

Thumbnail of user perrikam
Maryland
1 review
0 helpful votes
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April 4th, 2023

WARNING DO NOT BOOK WITH THIS COMPANY. They made an error on me and my friend flight and did not try to accommodate us any type of way no credit no refund nothing just had to take a L. DONT purchase with them try bookingbuddy.com for better deals. KIWI is the worst.

Service
Value
Shipping
Returns
Quality

Date of experience: April 4, 2023

Thumbnail of user katey21
Singapore
1 review
1 helpful vote
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December 25th, 2018

Do not use this company. They only allow check in at the airport if you book a flight through them and they overcharge for their checked luggage at time of booking. It was a complete mess.

Date of experience: December 25, 2018

Thumbnail of user martac97
GB
1 review
0 helpful votes
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July 3rd, 2021
Verified purchase

Absolutely appalling. I booked a flight for the next day. I didn't receive any confirmation despite the money leaving my account immediately. I contacted them several times - all I got in response was automated (and completely useless) messages by phone, Facebook and Twitter.

Eventually, two hours before the scheduled departure, I managed to get through to someone on the phone. The girl on the phone was very helpful, but couldn't solve my situation. In the end, they gave me a refund and I had to book a flight with EasyJet, which at this point was £100 more expensive than it would have been had I booked it earlier.

Absolutely appalling experience. I had used kiwi in the past (pre pandemic) and didn't have any problems. AFTER THIS EXPERIENCE I SHALL NEVER USE THEM AGAIN - BE AWARE

Service

Date of experience: July 3, 2021

Thumbnail of user tane7
Germany
2 reviews
0 helpful votes
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October 6th, 2020

They are fraud and irresponsible. I did not get my refund still after 6 months. Stay away. They even asked 25 euros to apply for refund. What a nonsense.

Date of experience: September 6, 2020

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Andrei T.
Typically does not respond to reviews

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