Kiwi.com has a rating of 1.1 stars from 2,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiwi.com most frequently mention customer service, full refund, and credit card problems. Kiwi.com ranks 236th among Plane Tickets sites.
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This site is one of worst website for ticket booking. They cancel tickets and do not help in refund. I have been chasing them for long time but no luck.
Products used:
Flight ticket
Date of experience: July 10, 2022
KIWI.com is a scam. I have had multiple flights in Thailand rescheduled and only KIWI.com would not refund even though the flight changed by six hours. Never again.
Date of experience: September 29, 2018
Join the club. Filled full details twice but told flights not available each time. No contact details. Good reviews on Trustpilot because they won't accept my bad review.
Date of experience: November 4, 2018
Worst customer support. Cant reach them for 10 days. Even the flight cancelled regarding Corona. They request 20 euros for refund payment. Total nonsense!
Date of experience: March 25, 2020
Horrible customer service. Because of their mistake I had to pay for extra baggage fee which I've never paid for 22 years with any other travel agency and they refused to refund me.
Tip for consumers:
horrible customer service. Because of their mistake I had to pay for extra baggage fee which I've never paid for 22 years with any other travel agency and they refused to refund me.
Date of experience: September 6, 2022
Got an email saying I missed the check in deadline 24 hours before my fight with Wizz air. It said I have to do an airport check in and get charged additionally. That's not correct since Wizzair check in runs till 3 hours before the flight. I found my booking number and did the check in myself throught the Wizzair app. Not sure whether the scummers called Kiwi get any commision by sending people do airport check in. Avoid them!
Date of experience: February 21, 2020
Missed a flight due to an unforseen event such as a flat tire. They pretty much told me sorry better luck next time. Very unprofessional take ur money elsewhere
Date of experience: September 29, 2022
Never ever had one single issue. For people simply travelling light with no bags or fuzz, this is gold. Their algorithm is the key, even the Karen's leaving bad reviews have benefited from it.
Date of experience: May 9, 2023
Very bad company. DO NOT PURCHASE TICKETS FROM THEM, because in case you need to cancel or change within grace period, they only refund you part of the ticket price, which is illegal and unethical. I called several times, their customer service never provide an explanation.
Date of experience: October 26, 2019
Kiwi never sent me a confirmation code. Later received a flight cancellation notice less than 48 hours of departure. Called the airline sand they did not have a reservation on my name
Date of experience: December 26, 2022
Any International has refunds in 24hr of booking. They don't.
Customer service is not reachable.
Site says you can change but they are asking for a full price like a new ticket.
Tip for consumers:
Please double check and take in writing before you confirm/buy any tickets.
Products used:
International Flight Tickets
Date of experience: June 26, 2022
They steal your money and then say screw you! Just read their reviews. Unfortunately my daughter didn't before she spent money for her and 4 kids to go to a cheer competition in FL.
STAY AWAY FROM THIS THIEVING COMPANY!
Date of experience: March 21, 2022
12hrs before my flight they chose to cancel the flight. Whenn I told them that I wanted a refund; I was told that bc it's less than 48hrs they could not issue a refund but I could choose to travel on another date. This was an international trip with vacation time in mind. Customer service was rude and disrespectful.
Date of experience: December 24, 2021
I have quite literally never written a review before but my experience with Kiwi has been so bad that I felt compelled to write this. My flight to New York from Gatwick was cancelled 30 minutes before we were due to fly - not kiwi's fault, so far, so good. I get booked onto another flight, however, this flight is in a completely different airport altogether, Heathrow 15 minutes later than the original. I call them and say it's ludicrous that I would be able to travel to a different airport nowhere near the original one in 45 minutes. I have to call them 6 times to finally get them to change the flight to another booking the next day. That night I decided to call the flight operator to make sure everything is all OK and they tell me there is no evidence of a ticket in my name. I call Kiwi who then tell me that it's "been marked as urgent" and they assure that I'll be able to fly the next day. I turn up to the airport and the airline tell me there are still no bookings associated with my flight path. The only reply from kiwi was to "please bee advised you can still buy a business class ticket for the flight". I will never use kiwi again or any other agency for that matter, they are wildly unhelpful and caused so much stress.
Tip for consumers:
please just don't ever use them, it's not worth it, pay slightly extra and book directly with the airline.
Products used:
flights
Date of experience: April 10, 2023
How's the EU allows such a fraudulent company to operate and for airline not to block them from selling their product. I'm out$2300... Flight was cancelled And i been waiting right months
Tip for consumers:
Just avoid
Products used:
Business P class airline tickets
Date of experience: May 9, 2023
I just took a survey on one website about refunds from Kiwi and I am among more than 87% of almost 2000 customers who still have not received a proper refund.
Tip for consumers:
Never use Kiwi.com! Go directly to the airline to book. Kiwi does not have ethical standards and has not given me a proper refund after my flight arrival date was changed. I had to go to the airline myself and cancel the flight because Kiwi tried to argue that it was not a significant change in my flight. Months later Kiwi still has my money and continue to drag their heals to refund me (even with a complaint to the department of transportation made).
Products used:
Booking a flight
Date of experience: September 27, 2022
Please do yourself a favour and never book any flights through Kiwi.com. After my friend and myself booked our tickets two months in advance with no visa requirements stated by Kiwi.com, we arrived at the airport just to be told that we cannot fly from Kuwait to Thailand connecting in India, as we do not have visas to connect to our next flight to Bangkok. We paid 428 KD for our tickets and were refunded a ridiculous amount of only 30 KD. There are no contact numbers available or anyone to assist us. They used the cheapest connecting flights in order to save themselves money and never stated on any of their requirements that additional visa applications for India would be needed. We ended up booking new flights from another airline company in order to get to Thailand, which you can imagine ended up costing us another large amount of money and time wasted. We were travelling for a wedding and ended up missing vital parts of our friend's special day. If anyone knows where I can report this company as fraudulent it will be greatly appreciated.
Date of experience: December 20, 2018
Take your booking and card details, then send you an email the following day saying the price of your flight has doubled... That's either gross incompetence, or deliberate scamming. Wasters.
Date of experience: September 28, 2018
Worst website ever, it's a scam be aware, booked some flights, airline cancelled connecting flight, contracted kiwi, who advised we can't offer a refund and we've cancelled the whole booking.
Date of experience: July 21, 2023
WARNING DO NOT BOOK WITH THIS COMPANY. They made an error on me and my friend flight and did not try to accommodate us any type of way no credit no refund nothing just had to take a L. DONT purchase with them try bookingbuddy.com for better deals. KIWI is the worst.
Date of experience: April 4, 2023
Do not use this company. They only allow check in at the airport if you book a flight through them and they overcharge for their checked luggage at time of booking. It was a complete mess.
Date of experience: December 25, 2018
Absolutely appalling. I booked a flight for the next day. I didn't receive any confirmation despite the money leaving my account immediately. I contacted them several times - all I got in response was automated (and completely useless) messages by phone, Facebook and Twitter.
Eventually, two hours before the scheduled departure, I managed to get through to someone on the phone. The girl on the phone was very helpful, but couldn't solve my situation. In the end, they gave me a refund and I had to book a flight with EasyJet, which at this point was £100 more expensive than it would have been had I booked it earlier.
Absolutely appalling experience. I had used kiwi in the past (pre pandemic) and didn't have any problems. AFTER THIS EXPERIENCE I SHALL NEVER USE THEM AGAIN - BE AWARE
Date of experience: July 3, 2021
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