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Kiwi.com has a rating of 1.1 stars from 2,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiwi.com most frequently mention customer service, full refund, and credit card problems. Kiwi.com ranks 236th among Plane Tickets sites.
This company does not typically respond to reviews
Kiwi sold tickets for cancelled from from ktm to USA and never refunded. They didn't respond emails/phones. I lost around $2k from their scam.
Date of experience: July 10, 2023
I saw a lot of bad reviews!
I checked online and I saw I cannot go with 2 pieces of baggage and 1 cabin baggage and hand baggage.
Date of experience: July 4, 2019
Absolute idiots. Shame on you!
Absolute idiots. Shame on you!
Absolute idiots. Shame on you!
Absolute idiots. Shame on you!
Date of experience: March 21, 2022
Very very bad service! ((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((
Date of experience: June 18, 2022
Cannot be bothered going into the details again. A truly scandalous company that is bordering on criminal.
Date of experience: October 3, 2022
Like everyone else says, non existent customer service and no willingness to sort out any issues. Money grabbing scammers.
Tip for consumers:
don't use them EVER
Products used:
Nothing as they cancelled my flight straight after booking and never gave me a refund
Date of experience: August 16, 2022
Ripped us off in baggage had to pay twice. Delayed our flight by 23 hours
Useless staff nothing ever gets resolved
Date of experience: April 26, 2023
Please be aware of this scam company in modern days! They deliberately make things tricky so that customer fallen into their trapped.
Tip for consumers:
Just avoid kiwi.com and make complain to the regulator and online
Products used:
Flight ticket (Flexi)
Date of experience: August 3, 2021
They cancelled my fight. Did not refund me Customer service was none existent.
It's a scam. Avoid at all costs.
Products used:
Flights
Date of experience: May 17, 2023
Terrible customer service, very unhappy to have used this. You are way better using directly the airline website.
Date of experience: January 19, 2019
HORRENDOUS SCAM, THEY ARE UNBELIEVABLY BLAMING BRITISH AIRWAYS, DO NOT BOOK ANYTHING WITH THIS COMPANY. NEVER EVER AGAIN FLIGHT IS TOMORROW, ITS NOW COST MORE AND STILL NO TICKET
Date of experience: December 18, 2019
Sold me a non-existing flight then say it was cancelled. Never go refund or any replies. Crooks, scums.
Date of experience: April 29, 2023
They book you on flights that are full, then cancel it and offer only credits as refund. Very dishonest. Avoid at all costs
Tip for consumers:
avoid
Products used:
flight booking, even though they cancelled they offer only credit refund
Date of experience: April 13, 2022
Rob money, won't book you a seat with the airline. Just terrible customer support, horrible service. Pure trash
Date of experience: September 30, 2023
They sell impossible tickets and then say it's your own fault for being stupid enough to book with them.
Tip for consumers:
Stay away from kiwi.com
Products used:
Nothing, because they're scammers.
Date of experience: January 25, 2021
Terrible customer service, no online check in so u have to pay 55€ at the airport. Definitely not recommended
Date of experience: June 2, 2023
Customer service not remotely interested in helping resolve an honest mistake. Avoid if you possibly can - book direct with airlines who will help.
Tip for consumers:
Avoid, avoid, avoid
Products used:
none
Date of experience: July 4, 2023
Put all details in to book a flight. Screen said sorry something went wrong their end. Refreshed and the baggage had gone up by £20. Total scammers.
Date of experience: October 5, 2023
Needed to book a flight the next day and obviously had only very expensive options but Kiwi.com really saved me there.
Date of experience: September 18, 2019
Thieves! Been waiting for a refund since August. Horrible customer service. Do not ever use this website! They will steal your money.
Date of experience: November 16, 2021
Owe me enough money and even stopped answering to my questions. Do not believe this company. Choose from the others.
Date of experience: July 28, 2021
Have been waiting 10 months for my refund.
Phone calls just deliver constant delaying excuses. Avoid!. You will ripped off!
Date of experience: February 2, 2021
They are scammers and will hold your booking for 3 days ( then force you to buy it more expensive). Be aware
Date of experience: September 15, 2023
I had a terrible experience with Kiwi.com and from doing more internet research it would seem that the trustpilot overall rating is a lot different from most customers opinions on other sites, it would not surprise me if most of the 5 star reviews are fake. It's possible that if nothing goes wrong with the booking you may get to your destination without issues but if anything does change then you're in for stressful time.
48 hours before we were leaving for our holiday I was informed that the interconnecting flight coming back was landing in a different airport so we wouldn't be able to make it home. As part of the "Kiwi guarantee", they say they will find suitable alternatives if there are any changes outwith of your control. The alternatives they gave involved either a 10.5 hour layover or I could spend an extra 330 euros and reduce it to 5.5 hours. I told them this wasn't a suitable alternative as I was travelling with a 2 year old and was even willing to land at a different final destination to try and reduce the layover time and give them more options but this was when the trouble started...
For most of the holiday I was stressed as they kept saying "give us 24-48 hours", in the end I emailed several times and did 10 international phone calls (spanning 10 days) to try and sort it out. In the end, I had to pay for another flight (last minute) in order to get home at a reasonable hour. It doesn't help that you speak to a different person every time and it is clear that English isn't their first language so communication can be a problem as well. Most of the phone operators were very friendly and empathetic but could never do anything to resolve the issue and would always say that it was sent to the relevant team (who you can't contact directly). I will never use this booking company again and I hope that at least someone sees this and thinks twice or digs a little deeper into the online complaints as I just went off the trustpilot reviews which led to a complete disaster of a holiday.
Still waiting on a refund for the interconnecting flight that I never used, can't say I've got my hopes up for that though!
Date of experience: May 5, 2019
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