Overview
Pink Lily has a rating of 3.6 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 72nd among Women's Clothing sites.
I excitingly ordered some clothes from pink lily and they shipped super fast. Got everything and loved it. There was a little oopsie in my bag. I received biker shorts instead of leggings but no big deal! I just messaged them to let them know and I received my leggings three days later. Great communication and super quick! Fast shipping! I will definitely be purchasing items from Pink Lily again :)
I was disappointed with a Valentines Day sweatshirt due to the sweatshirt having pin like places that were missing the white paint of the outline of the heart. I sent a email to customer service on a Saturday and within an hour the issue had been resolved. They issued a refund and told me to keep, donate or toss damaged sweatshirt. They said no need to return item to them. So happy with Pink Lily.
I've been ordering from Pink Lily for about 4 months now and I absolutely love everything I've purchased. They also have great customer service and are very helpful. I've ordered from a lot of boutiques, and this is by far my favorite one. They have the best selection of clothes and shoes. I always get a lot of compliments when I wear something I bought from them. I will continue to order from them regularly and also highly recommend this boutique to anyone looking for amazing clothes.
Hey Brandy, Thank you so much for the positive review!
Do not order from here. They provide zero customer service. I tried to apply a credit that i had and for some reason it did not work and i was charged full price for an order that should have been taken care of by my credit due to a return i had recently sent back. When i emailed them, they said there was nothing they could do. Such a scam and fraud. They stole from me and I want everyone to know. Do not order from them
Hey Natalie,
Thank you for your feedback on your support experience. We are sorry that your most recent interaction with Pink Lily didn’t match your expectations and we were not able to apply your store credit. We would like the opportunity to look into your feedback and to ensure that we have resolved your issue. We have emailed you directly to resolve this issue. If you have any questions, please respond to the email.
They respond almost immediately which is unheard of these days. Everyone I talked to has always been so nice and sincere. I have had to return multiple items and they process the returns really quickly.
Hi Jenn! Thanks so much for your feedback and for shopping with Pink Lily!
I had a coat come in messed up right before my trip and they were very helpful and took care of the problem right away with no hassle. I have ordered several things from Pink and have loved everything
Thank you Melissa!
I placed my first two orders within days of each other. When the second order got here before the first one, I contacted customer service as there was no update on the first package. They provided an update right away and I got the package yesterday! I love all the clothes I purchased and will definitely placing more orders! Size is pretty true to my normal size. Ordered my sweaters in all small. I'm 5'8 and 135 pounds.
Pink Lilly popped up as an Instagram add so I was leery at first but after further research and learning they are US based, I was sold! I've ordered a few tee's already and absolutely LOVE my items. The shirts are soft and comfy. I also love that I can get matching items for my daughter! Who's 5!
Hey Danielle S,
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
I wear nothing but Pink Lily when it comes to my sweaters and I easily have 30 of them now and my collection is still growing. There are times I have had to contact customer service and they are on it like no other. They are crazy fast in their response time and always keep me a happy camper.
Biggestfan
Hey Elizabeth! Amazing photo! Thank you!
I was incredibly thank you for how helpful the Pink Lily team was! My mom had ordered a few things for me for Christmas around Thanksgiving. She did not give me any of the items until Christmas and did not take anything out of the packaging. One of my sweaters had a hole in it when I finally did open it. Even though their policy states items with defects must be claimed within 3 days, the team was super helpful and understanding of the situation and helped me out. I am grateful for them!
Hey Kassandra! Thank you for the feedback!
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- Bowling Green, KY
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Business History
I had been working in the insurance industry, which came with a bit of traveling. I quickly learned that building relationships in my community and supporting women to achieve their goals was my passion. Fast-forward to 2013, our son was born, and I was home on maternity leave with no income. With bills to pay, I started experimenting with online marketplaces selling various items to help make ends meet. This online community of friends quickly grew from a few hundred members to over 10,000 in a very short period. I quickly learned that I could combine my passion for relationships to help support women from all over the country to feel confident in their fashion choices.
With zero capital, together with Chris, we transitioned this passion project to an established website and business in 2014. Without funding or assurances of what was ahead, we took the risk and set ambitious goals. I focused on leveraging my sales and social media knowledge to grow our outreach while Chris incorporated his business strategy and finance expertise to structure our operations. We found ourselves alongside several recruited family members shipping hundreds of orders from our living room weekly!
Today Pink Lily has become one of the fastest-growing online retailers in America, bringing women an ever-changing assortment of apparel, footwear, and accessories. Our growth has been quick, but it hasn’t changed who we are. Pink Lily is still a family-owned and family-run business, proudly based in our hometown of Bowling Green, Kentucky. Since day one, we’ve focused on bringing fashion, positivity, and community to our customers. Our vision at Pink Lily is to be the brand that inspires women to achieve their best. Their daily engagement and input have shaped our curation while motivating us always to be a better partner in how we support our community.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Annette,
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.