Overview
Pink Lily has a rating of 3.6 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 72nd among Women's Clothing sites.
To read these other bad reviews is confusing to me because I had an awesome experience. My sister buys all of her clothing from Pink Lily and is obsessed. I loved how the clothing was all different and things I do not see at the store. In one of the sweaters I ordered, the knitting started to come undone. I asked them to send me another without my receipt or anything; they were very understanding. My clothes came in quickly and customer service was great. The only downside of this company is how expensive the clothes are. I feel that the prices are unreasonable and unnecessary.
I'm a newer customer to Pink Lily and their clothes fit my style perfectly. I ordered a chenille sweater last week that arrived with a small hole starting in the knitting in the back. I emailed the company and within a matter of minutes, I received a shipping notification for a new sweater! They also advised me to keep or donate the first sweater. They have secured my business permanently now!
I love pink lily company. The clothes are beautiful and very affordable. Their customer service is amazing! They are very responsive, professional and always solve issues with such a grace and in customers' favor.
Many companies can learn from Pink Lily's outstanding customer service.
I'll continue to support them because I love their clothes and customer service.
I cannot say enough good things about this company. Even with the holidays and all the craziness of the pandemic they have been super helpful and absolutely amazing when it comes to helping with shipping and orders! And on top of their awesome customer service their clothes are the best quality and very cute!
Hey Gina! Thank you so much for the kind words! Happy Holidays!
I have never dealt with a better company! They have wonderful customer service. They got back to me with an answer to my question quickly! Not to mention the clothes are my absolute favorite and so comfortable!
Hi Megan,
We appreciate your review and we are so happy your Pink Lily experience was great. Thank you so much for shopping and supporting us.
Great customer service! Every time I have needed to contact customer service they are helpful and prompt. From processing payments, to the pink perks program, they have been ready to help how they can.
More recently, one of the items I purchased had a slight defect and they immediately offered to resolve it at no extra cost. Very pleased!
Hey Karen! We appreciate your kind words!
Customer service doesn't do much when you contact them. They take days to respond and finally when they do, they suggest the obvious, to track your order using the system tracking.
I have been doing this and my order is beyond days of guaranteed arrival still not yet received.
I had an event to wear my items to this weekend and paid the extra cost for shipping which was not cheap and apparently my items haven't even yet left the city they were coming from yet. Very disappointing, I was not offered any compensation for paying the cost for shipping either.
Unless you have an event months and months away and have excessive time to wait, do not bother ordering from this company. I just hope my stuff fits and all is good with the product because they dont seem to have very good customer service.
Drop shipped clothing that's highly up charged but marketed as made in US. Not size inclusive. Awful people to work for in management. Don't even know how to properly pronounce some of the products they sell. "Quay" (key) sunglasses but they say kway. Return policies are shady.
Hey Alec, Thank you for your review and feedback. We are sorry that your experience at Pink Lily didn’t quite match your expectations. Please let us know if there is anything we can do to recover your experience.
Absolutely love this online boutique! Great variety of styles on top of a great range of sizes to choose from! Quality clothing and accessories at a great price and you can almost always find a coupon code for an even greater deal! Customer service is excellent and quick to respond to any issue you may have!
Hey Sydney,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Last year I could barely afford Pink Lily - now this year all I find myself doing is shopping at Pink Lily because I can and want to! I don't even bother going anywhere else anymore because of how fantastic the team is, the shipping, the sales, selection, colors, etc. I had one hiccup and did not receive an item once, within just a couple of hours they contacted me back and got it all sorted out. That's amazing customer service to me. I will be a loyal customer for a long time! I follow the CEO Tori on social media and she is the absolute best. I feel so informed and it helps me make better decisions about my purchases - not all boutiques have that luxury. Can't wait for the holiday collection to go live tomorrow
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- Bowling Green, KY
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Business History
I had been working in the insurance industry, which came with a bit of traveling. I quickly learned that building relationships in my community and supporting women to achieve their goals was my passion. Fast-forward to 2013, our son was born, and I was home on maternity leave with no income. With bills to pay, I started experimenting with online marketplaces selling various items to help make ends meet. This online community of friends quickly grew from a few hundred members to over 10,000 in a very short period. I quickly learned that I could combine my passion for relationships to help support women from all over the country to feel confident in their fashion choices.
With zero capital, together with Chris, we transitioned this passion project to an established website and business in 2014. Without funding or assurances of what was ahead, we took the risk and set ambitious goals. I focused on leveraging my sales and social media knowledge to grow our outreach while Chris incorporated his business strategy and finance expertise to structure our operations. We found ourselves alongside several recruited family members shipping hundreds of orders from our living room weekly!
Today Pink Lily has become one of the fastest-growing online retailers in America, bringing women an ever-changing assortment of apparel, footwear, and accessories. Our growth has been quick, but it hasn’t changed who we are. Pink Lily is still a family-owned and family-run business, proudly based in our hometown of Bowling Green, Kentucky. Since day one, we’ve focused on bringing fashion, positivity, and community to our customers. Our vision at Pink Lily is to be the brand that inspires women to achieve their best. Their daily engagement and input have shaped our curation while motivating us always to be a better partner in how we support our community.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie! Thanks so much for your feedback and for shopping with us!