Pink Lily

Avoid this business and these fake reviews. Look at these reviews... these people either work in the office at Primary or are influencer models for the products. I read a review tonight from a lady who bought a hat from Pink Lily and loves it... says she wears it everywhere. First off, of all the 73 hat locations in the warehouse, there's not a single hat worthy of pictures. I sent a complaint to the owners and managers about all the damaged hats in inventory. There's not one decent hat in the warehouse inventory... I know, I am the former Inventory Supervisor. The lady who wrote that positive review is a liar. If she is an actual customer who bought a hat from Pink Lily, she's mad as he'll right now. She looks like an influencer model for the company. This is straight up fraud and should be against the law. This company is ripping people off and using fake reviews to cheat people out of their hard earned money.

I ordered on 12/20. I read the estimated shipping time for my "customized - made to order" item. By their timeline, it would have arrived before my trip on 01/15. Part of my order shipped and I received the scarf - which sheds badly. I'm not sure if I'll ever wear it. I received an email on 12/26 stating my sweatshirt shipped and the tracking information was attached. After no movement or updates to the tracking, I reached out twice. I received replies stating that they use a bulk mailing process and once it has really shipped, I'll be notified. Today is 01/12 and still no movement on the order and no updates. I wish I could cancel/return it. I may just dispute the purchase instead. I do not plan to order anything else from Pink Lily. Fool me once...

I've ordered from Pink Lily 6 times now. My most recent ordered I place on 12.31.2020. I never really created an account, just always checked out as a guest. For some reason I decided to go ahead and create an account for a login after I had placed my order. I saw that there was a Pink Perks Reward Program, if you earned 3000 Pink Perks by 12.31.2020 you would get Magenta Status for the whole year. The order from the 31st was double points or something like that, but I ended up with 2130 Pink Perks. So, I emailed customer support asking if it was possible to go back and give me credit for the other 3 orders I had placed that month.(I went a bit "ham" on the AMAZING sales they kept having all month.) They replied back that same day thanking me for shopping with them, and that they updated my points for those orders. Now I have 5,254 points and Magenta status for the year. So thanks Pink Lily!

The sizing chart is extremely misleading. The clothes I purchased not only were terrible quality but also not even close to the sizes it suggests. When I reached out to customer service because of how unhappy I was and asking to be refunded for my returned purchase I was basically told not possible. It's ridiculous the amount of money people spend on this clothing when the quality is none better then shein.

I waited weeks for an item to come back in stock and ordered it immediately when it was. Attached is a photo of what I ordered vs. what I received. I have yet to hear anything back from customer service about any way to resolve this, and it looks like it may never be resolved.

I purchased 3 tops from this site and they did not fit well. 2 were marked "clearance", so when I tried to return I received a message that they were "Final Sale". At no time was I informed that " clearance" is "final sale" when finalizing my transaction which most stores will do. This is misleading at the very least. It was listed in a disclaimer, so I have no action to take. You can only make a return for credit AND pay for return shipping.

I have been a repeat customer with Pink Lily since finding them on Instagram and I'm so glad that I did! I am impressed with how consistently they update their design choices as well as their timely shipping and excellent customer service. The clothes are reasonably priced, contemporary, and well-made. They also offer a great rewards program. I will continue to purchase my clothes from Pink Lily!

I love Pink Lily, the clothes & accessories they offer and the wonderful service they provide. I have been a customer and Pink Perks member (please revamp this program) for a few years now and the few times when I have had a question or concern, I received a prompt response. Once items ship from the warehouse, it gets to me pretty quickly but it can be a tad frustrating to get a shipment notification (label printed!) but the package sits for several days sometimes until their bulk shipment is picked up. The clothes and service make it worth the wait though! I would love to see more (or actual) perks for Magenta tier members. I accumulate points but a $20 coupon does nothing for me when a 15 or 20% code that everyone has will always save me more and I can't combine the two. I'm a big fan as are many others but I believe in being rewarded for being loyal to a company.