I am a new customer of Sammy Dress and I absolutely love my experience with them. I Started shopping with Sammy Dress in January 2015 and I have made two bulk orders with amazing experience. The shipping was fast and item exactly as described. The Customer Service officer was exceptional (Sandy) when I needed a partial refund to my account due to item been out of stock. I will definitely shop with Sammy Dress again and will recommend to everyone under a budget.
If i could give a lower score i would, i am outrages that for two weeks i have waited for a tracking number that does not track. I have filed a complaint for a refund and i warn other buyers beware, they stuff might appear nice but they over charge shipping and then ship so slow it cannot be tracked because they number they give you to track it is fake. Go else where for what you want... it not worth it
Ordered two separate orders. Only received partial order. When attempting to contact phone is always busy and still have yet to receive any communication from them on when I will receive item or refund through email or what they call ticket. GETTING VERY MAD.
The products on the sites are of good quality, the prices too are very affordable. Besides, I received ordered items within scheduled delivery timing. Their after sales customer service and complains handling too was very speedy and effecient. Overall i like their site so far.
We bought a huge amount of items on sammys dress, we spent time calling them and have heard nothing from this coming. We're going on 2 months and haven't received anything we ordered. What the $#*! is going on!
I have placed 2 orders with Sammydress and they impress me every time! The clothes are of a good quality, and the prices are awesome! They have great customer service to help you if you have any problems. I will be ordering from them again.
One of the best online shop ever! I love the clothes, bags, accessories, everything! I have purchased many clothes and shoes and they are so adorable! If you want really cheap clothes but good quality, sammydress is the solution
SammyDress.com is one of my favorite websites to shop from! I've been buying from them for years now and they have yet to disappoint me! They have a wonderful consumer service and amazing products at unbeatable prices. This is definitely a website for online-shopping lovers!
The customer service is great and the clothing is great too. They don't lie about shipping estimates. Shipping does depend on the weight of the package, but it's worth it in my opinion. I shop here all the time and have never been disappointed.
The products i have received so far are excellent! The customer support has been amazing any questions i have, have been answered in a timely manner. I will defiantly be placing more orders here in the near future
I shopped a few times on similar sites, but SammyDress is far the best one. They are very fast, friendly, reliable and trustworthy.
I´ll sure stay custsomer and the next orders are already on their way.
If you are a online shopper, you should definitely check out Sammydress.com. Great products and to top it off, GREAT prices. The quality of the items are good. Customer service is helpful and they reply fast to your questions.
I ordered a large black cotton Spring jacket. Whsat I received was a very small black cotton jackets with HOLES cut in it! What a rip off and a waste of money! Disgusting that this business is allowed to be up and running stealing money!
Dear Candace,
Thank you for your feedback.
We wish to apologize for this any inconvenience.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number MM16********11746 you have offered.
Would you provide us your valid order number and detail information about the issue please?
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com
My experience with Sammy Dress was fantastic! I ordered a coat for my fiancee and she loves it! I couldn't find a better price anywhere and when I had questions the customer service team was super quick to respond!
I ordered twice on this site. First order was okayish, but they did sent in 2 different packets and had to wait more.
At the second order i had to pay an extra fee of 15$ because they sent it to be inspected in the customs. They don't value their customers and didn't even cared about the fact that i had to pay extra.
The whole small price of the clothing is a scam considering the fact that they "price you on the weight of the items" for the delivery. There is no such thing as free shipping if you have a big order unlike other sites that have true prices and if you actually buy over 30-40 $ the worldwide shipment is free and from the same country.
I strongly advise other sites that have better items and value their customers.
Well I ordered my dresses on 8-1 and still haven't recieved my dresses. 17 days later and no dress. Why even write 7-15 business days? Does anyone receive their clothes in that time? I planned on wearing one of those dresses to a wedding and I am now left scrambling to find a dress last minute. Plus they say my dresses shipped, on the 3rd... but when I use the tracking number provided usps says 'origin post still preparing shipment' what does that even mean? Did it ship or not? Am I ever going to receive my dresses? I move at the end of the month. If I don't receive them I want a refund.
Don't order from Sammy dress, I won't ever again.
**update** so Sammy dress got in contact with me and has refunded my money in a timely manner as well as sending my dresses to me. So that's wonderful. I can't say this was my wanted outcome but this is a huge step in the right direction with customer service.
Dear Caitlin,
Thank you for your post.
The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, holidays and festivals, inclement weather and operational issues impacting the shipping company.
To check the shipping details, please kindly go to your Sammydress account " My tickets "
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
The prices are unbeatable and as attractive as the items. Receiving my Sammy Dress package was the highlight of my day as a student and stay at home mom. My husband was delighted to see my pictures of my Sammy Dress selections and urged me to buy more. He said "That's what I make money for, to help you feel great about yourself." So I must oblige him and continue to purchase cute and unique fashion on Sammy Dress. I will have to start buying my son clothes from the kids collection also!
Thank you, Sammy Dress. I feel as pretty as I was in my twenties again.
Order Information: #MM************** on March 17 2015
I purchased $103 worth of items from sammydress.com and despite all of the things I had heard, it was a really good choice. I got all of my items within 3 weeks which I thought was a good time frame considering they came from China and I had tracking numbers to track my items which was really helpful. The clothes were of good quality and looked like the pictures which was good. Also it really helped that the things I bought had been previously bought by other people and had customer pictures so I was able to see exactly how they looked on other people. Overall, I think this website is a hidden gem. It's a really good affordable clothing site and I already placed another order on there which should be arriving soon. I would recommend it to people who are on a budget but people need to be considerate of the time because the things do come from far away and could possibly take a while to arrive so don't order something and expect it that week.
Totally disappointed, I ordered 2 item's Dec. 4 I still haven't received anything. I have submitted tickets inquiring into my product still always have me as we were season ticket and that's it no information no nothing I would not order anything from these people again and I will be contacting the bank to get my money back because it should not take this long and cannot get a person on the phone nor can you get any up live chat when you call the lines busy and live chat always says connecting so I don't know what's going on with this and I also will be putting it into the Better Business Bureau. I give it a one rating cuz that's as low as it goes if it was my choice I would put 0.
Dear karla,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are here to assist you to check your order status.
Please rest assured that we would try our best to help you.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
My first out of 3 order came in, which was only one item, it was ok for what the price was. The problem was then 2 other orders that were pretty huge and i ordered it for a friend, It has been a month and all they could tell me was it was out of stock, how come they didn't tell me that in the beginning, they said it was shipped out and gave me a bogus tracking number that i couldn't locate with any postal service, they took my money right away but could not provide my item in a timely manner! After all said and done they tried to offer me 3% off my next service?
Thank you for your email, and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Shannon,
Thank you your feedback.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.