Order M**************
Got a response that my order would be partially refunded, because items were not in stock. Guess what, I am still waiting for the refund...
Order M**************
After a few days I received 2 of the 5 ordered products. I send them an email to refund to rest of the items, but i was told to be patient... That's all. They will not give an indication about how long it will take for those items to be in stock again.
I understand that it will take some time to be shipped and to arrive in The Netherlands... But i find it hard to believe that in every order, items are out of stock...
I just want to know what's up, where the items are and how long i still have to be patient. I won't wait forever! There are lots of other websites where we can spend our money!
I´m a new customer of this site and I was a bit worrried about my order but everything where just fine. The item was exactly as it looks in the site and it arrives in less than 20 days, and I`m in Spain!
I ordered form this site again and I really recommend to give it a try!
I made an order on this site 12 days ago and paid for the expedited shipping as we needed the items quickly. I have not been contacted by them to advise when it may ship. I have tried submitting requests to them to see what the status was and I never seem to get a response. My order number is M**************. I hope to get an answer soon and if they resolve quickly I may reconsider my rating. Although on the looks of it, it doesnt seem these items get shipped quickly if at all.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I checked your order which placed an 2014-01-26, we refunded to you on 2014-01-29.On our website, when you place an order on our website, we need to process your order first.In generally the processing time on our website is 2-7 working days. Please check your account, i think you have already got your money.If you have any other questions, please don't hesitate to contact us.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
I order the majority of my clothes online and overall I've had good success. SammyDress and DressLily were the worst experiences I've had yet. What was received was not what was pictured (material, cut, details, color), the size small was small doll size, the quality was horrible, a coat was (and still is) wrinkled beyond help, and the return policy is pretty much non-existant even after having to prove your claim with required photos. Never again!
Dear Tricia,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I love SammyDress.com I will definitely use them again. Their clothes are incredibly unique and LOW cost. I can get so many different dresses and it costs the same as ONE dress in the store. I love it.
This website is a total scam. The clothing is awful and you are just wasting your money. The four items I purchased are unwearable. I spent $98.00 and after contacting the company they told me to ship it back. It will cost over $185.00 to ship. They settled on giving me $11.78 refund. Whoo Hoo Awesome... NOT. Save your money. But anyone else who was scammed, here is where you can go to complain... They need to be shut down.
https://www.econsumer.gov
Dear Kathy,
Thank you for your message.We are regretful that you feel like that way.
Regard the issue you have raised, in order to resolve it in a better way, would you provide us your valid order number please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I have ordered some jewelery and watches from them. It was shipped out really fast and I loved my items a lot! So they were great for me! The quality was really nice. Shipping time was ok. So I can really recomend this site! Have had no problems with them at all!
I had only first heard of Sammy Dress from an online ad on Facebook or elsewhere on the internet. I was intrigued and wanted to know more, so I clicked on the ad and glanced at the variety of products available. There is quite a large number of products. I was able to pick out an item to purchase without any problem at all. I wanted to test the site and its products before making a large purchase, so I only purchased 2 items totaling approximately $12 - not much of a risk. These two items (embroidered baseball caps) arrived as expected and I was overjoyed at the value. I proceeded to make a 2nd order of a number of additional products, including a set of 4 belt buckles, and a few more hats. This order was close to $80. I was excited when they arrived within the expected time and the value in Sammy Dress was again great. I login to the site from my phone every day to see new items and gain points towards discounts on new purchases.
SammyDress is an amazing online shopping website, it's so affordable and great quality. Their customer support is amazing, they try the best they can to help you, and shipping is amazing for being over seas.
I Love SammyDress!
Hello, I ordered a pair of shoes on sammydress. I love them, they are fantastic, and they cost too little! All products by sammydress cheap, the only flaw is that the shipping costs are too expensive! The order I received after 15 days (taking away the Saturday and Sunday) and I did the slow shipment. Anyway great site, but then again, the shipping costs are too expensive!
I just wanted to compliment Sammy Dress as I placed my first order with them and am super impressed with their customer service and support.
Just a quick recap, I received a partial shipment, as some items were on back-order and they were on it to notify me of the situation and gave me an ETA on when they expect the next shipment.
Sadly, my items weren't available, but again, they were quick to contact me and let me know, and provide options for a refund/credit - I opted for the credit to my Sammy Wallet, as I look forward to ordering with them again.
Their staff are extremely friendly and provide quick responses (usually takes a day), and one thing I greatly appreciate is their effort to ensure I am a happy and satisfied customer.
Great job guys (and gals)!
I've read the negative reviews and I have to say that was not my experience at all. In fact this is my favorite online store. People need to realize they're ordering from the other side of the world and they can't expect to get they're order in a couple of days or even weeks. This website has great quality clothing at exceptionally LOW PRICES, great costumer service, and an easy to use app. I can say from my multiple orders that I'm 100% certain sammydress.com is NOT A SCAM. I recommended this site to all my friends and family.
I have been shopping at Sammy Dress for 2 years now, although i have not boughten a lot of things from there, i am very very pleased with their quality. I am very patient when it comes to shipping because it does take a few weeks to arrive. I still, to this day have all the products that i have purchased from sammy dress. I will continue shopping there because i love everything from this site.
I bought the Ankle Boots with Chunky Heels from this website I'm seriously amazed with how comfortable they're, I feel like I could run a marathon with them (I suck at running so it's probably not a good idea)
I'm just really happy with this purchase, I get to have something identical to Topshop (but it's still not Topshop yet) to a really afortable price. They're 15.42 $ and I had to pay like 16 $ or something for the shipping. In total I had to pay around 26$, which it's pretty amazing, compared to the 150$ to the Topshop ones.
You can see my inspired sets with this boots on my blog: http://itsmeischoice.wordpress.com/
I've ordered from sammydress and everything was fine! The items are so nice and well done and so cheap! I took a lot of funny dress, sweaters and tshirts. I receive a lot of compliment and noone can believe they came form china!
The prices are low and the most of the times the quality it's so good. And I'm very surprised about that.
I'm from Latinoamérica and the package arrived here in two months approximately, but I didn't care because the shipping is so cheap.
I ordered about six blazers from the website, excited because of the prices. I waited about a week and checked on the status of my order. It was waiting for pick up from the business but had been waiting 3 days already so I got worried. I started to check reviews on the website and started to panic, I only found bad reviews! I checked again a couple days later and waited tediously for two weeks and my full order arrived! I loved all my blazers! I ordered again for some items for my birthday. I ordered nine things this time. I ordered a month in advance too because I wanted to allow enough time to get my items. I received all my items in 6 days! I love this website I'm a huge fan and supporter and hope everyone else has such an amazing experience! Good job Sammydress!
I am from Ecuador, and I am sammydress client. I made two purchases online on this page, the first two years and now makes. It has really surprised me because the quality of things improved a lot, and I think now more efficient shipments, packages it received in 28 days and the first purchase I made takes me about two months. I am very glad purchases :) and it's exciting for me to open the package and find what I saw on the screen in my hands. I recommend the product for those who are interested Asian fashion, I admire too... and I think I found it all here with good prices here :)
I brought a bunch of thier items, the shipment came quick, but i could barely ware any of it, the sizes were very small, the material is real cheap looking. The first order i placed never even came in yet, im done, no more for me. BUYERS BEWARE!
Dear Traycie T.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We kindly suggest every customer refer to the Size Chart before they order.
If you could get back to us, we are always glad to help http://support.sammydress.com/?lang=en
Could you please send us your order number or email address by message here? Please kindly forward us these very important information as we are committed to fix your order issue.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have placed several orders with SammyDress, and my experiences have been very good. They have really nice clothes and jewelry, besides a great service. I'll definetily order again, and recommend to anyone looking for unique afordable items.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your orders, we have partly refund to you, please kindly check your bank bill about this.