I was so excited when I received my order on 10/18! Carefully packaging and extra gift! Very cute design, looks really great on me and makes my booty look good. A little bit tight, so make sure you order larger than usual their size run small, chinese people are always very slim I guess.
This company is a scam! I ordered a jacket that did not fit and I simply wanted to return it for a refund since the quality of the item was incredibly poor; but I'd settle for a smaller size. They won't allow me to return it if it was my error in ordering the wrong size. They also ask you to take a bunch of photos with measurements illustrated... its ridiculous! The frustration I've experienced in dealing with their customer service isn't worth the jacket and they present it as their "top priority," which based on my experience they are failing miserably!
Sammy Dress is such an amazing website! I can always rely on quality clothes and items for a cheap quantity! They make it their business to help their customers and supply their customers with the most detailed questions! Also you get points for almost anything and they really help out with orders that I have made! I love this website I was introduced to it less than 3 weeks ago and its one of my daily shopping websites!
Thanks sammy Dress!
I've been waiting on 2 items since November and it is now February. This number they have to call is no answer and then it doesn't sound a company phone. I will never order anything from them ever again. And please don't order anything from them either. I'm posting this on every site I possibly can so that no one else gets drawn into their scam.
Dear sharon,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Regard the delivery issue, we need to check the detail information to verify it at first.
Would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
This website has a HUGE selection of fashionable clothing, bags, shoes, and jewelry which is always being restocked. A couple months ago I bought several items and I absolutely love them, I especially loved a simple necklace I bought for only $2.00 but several people have complemented me on it and are stunned that is was so cheap as it looks much more expensive. Everything on the site is very reasonably priced and there are such unique and beautiful items, I absolutely recommend.
Everything I've ever ordered from this site has arrived in good shape. The clothing is exactly as pictured. Mind you, their "one size" is roughly a small. The only issue I have with this site is their shipping prices/time. There's no reason my shipping should be half of what my order is. And 3 weeks to get my items AFTER they ship is a little outrageous.
This site is worthless! After getting the run around for a week about billing information I (thank God) asked about the availability of the items that I ordered... I was told that only 3 out of 9 items were in stock! I had to restrain myself from buying a plane ticket to China just to kick the $#*! of the guy who was supposed to be there to help me... This gentlemen's name is Lear... If you have the luxury of getting him on the phone (which took me over an hour, they obviously have very few people in the "office"... more like sweatshop.) Please tell him to kiss my A$$!
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
This is one of those businesses that keeps popping up on my Facebook page, showing a cool sweater, until I caved in and ordered it. The prices are good, but the shipping rates are terrible! I was charged about $10 CAD for each item, there is NO flat shipping! I ended up paying over $30 for three items, so for a few more I went for the expedited shipping. The package arrived in a few days, but there was another nasty surprise - there was a $35 charge for custom charges. It never happened before with an order from China, only once with a package from the US I got on ebay.
They have mostly "one size" items (meaning they will not fit you as a glove), but they were actually ok. As usual, with any items from China, there were no tags at all, and an annoying mothball smell, so I had to wash them. The quality is not bad otherwise.
Did my order on 08/29/15 and got mail from them about shipping on 08/31/15. Until today (11/03/15)nothing received. Opened ticket on their site asking about shipment or refund. No reply. Please stay away from this site, you will just be wasting your time and hard earned money.
Better donate your money will get some blessing in return.
Dear Preet W.
Thank you for being kind enough to tell us about your experience!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
So our team could review your complaint and offer you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress off SammyDress for my birthday almost 2 weeks ago and it came out exceptional! Of course I was kinda iffy about ordering online cause you never know what you'll get but my dress came two days ago and I fell in love. I'll most likely be shopping for a new one this weekend!
Ordered three sweaters, only two were every sent and third one is still missing after multiple emails. The rate of exchange was double the cost of the sweaters. The real problem was shortly after ordering my credit card was used in China, just great not only did the send poor quality merchandise but they stole my ID. Never ever go to this site
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Please gave us your order number or your email address, we will check it and solve all the issue for you soon.
I placed an order which till today, they have claimed not to have received the $111.41 which was the amount that eventually got to them after charges. I had once ordered some free shopping jewelry from than and it took forever to deliver, arriving not looking anything like what was online. I tot is was because of the free delivery. So this time I ordered only 3 items and chose expedited delivery. Nothing till date. Worst was when j asked my bank to recall the fund, it was not released.
So I have given up on them. They are just SCAMMERS.
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your right order number, we will check it and solve all the issues for you soon.
Terrible customer service. I ordered quite a few items. There were items missing from my order and they tried to get me to just order more instead of giving me a refund. I told them I didn't want to reorder (you end up paying so much in shipping and duty that it becomes way more expensive than you thought). The issue has never been resolved so I have had to pay them for items never received, meaning they stole my money. I am extremely angry.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Occasionally, there is an imaged product that is not 100% accurate to the actual, but I can overlook this for the price I pay. Some products are actually repeated when browsing but most times, the price is unchanged.
Also, when choosing a tracking code, it is not very detailed/updated often so it is almost pointless to select as you would still have no idea when the product will actually arrive.
They're very fast and clear with customer service and their reward system is fair and I look forward to being a long time customer :)
I wish I had read the reviews prior to ordering! One month after paying for items I still have nothing except promises that it would be shipped. You should not have to pay extra for prompt shipping or processing. Having read the reviews, I am not only worried about the quality but also about ever getting anything. If this turns out OK in the long run, I will be back writing a review to say so!
Dear Ilonka,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Please kindly note total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Disgusting experience with this website. Do yourself a favour, don't waste your time, don't waste your money. If you DO buy from them, expect to pay DOUBLE what is on there after shipping, surprise customs fees, surprise delivery fees, returning the item because it isn't what you ordered. I would have been better off burning my money to keep myself warm this winter.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
This site has really great prices, always new items being added, sales are out of this world steals, and the shipping is quick and easy. Te customer service is great to, you get an answer within 24 hours.
After I've posted my one-star review on the site, they've contacted me and we reached an agreement for a refund. I have placed other two small orders with them (a free shipping one and one entirely paid from their refunds) and I'd like to see how it goes with these other two orders before summarizing my three experiences and writing about them here.
Dear Merry,
Thank you for your recent comment.
Glad to know that you are satisfied with our service.
Please rest assured that we would keep improving our service to a highly level.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I have ordered twice and both times I was notified MUCH later that items in each of the two orders were no longer available.
Waited about 5 weeks for my first order (sans the two out of stock items). The second order came in about 3.
The sizing is very inconsistent. I would not recommend spending your hard earned money with this company.
Dear D,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Please tell us your orders so that we can check and give you a better solution, OK?
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I didn't know that it is china based company otherwise I would not order. Very cheap product when you see them rather than picture, will ship very cheap products worth $2 each. You will never get rest of the items which is worth more than $5 each. They will never respond your e-mail or complaints you register by logging in their account. Their US based phone number will never work. I had tried 50 times on different days. They charged me $84 for order and shipped few cheap items worth $15 and no reply for rest of the items. It has been more than two months. I disputed credit card charges won the case. If anybody has similar experience please make credit card dispute or contact PayPal and it will be resolved but you will always lose some. Don't trust, don't be tempted by cheap products and advertisement, don't buy or don't recommended to anybody. Inform governor or consumer affair to stop his business.
Dear bill b.
Thank you for taking your time to write your review.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Bridget,
Thank you for your message.We are sorry to hear that.
Please check our warranty and return policy: http://www.sammydress.com/m-article-id-16.htm
The customer can return the items according to the policy.
In order to verify and resolve the delivery issue, would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/