When I purchased my product it stated 3-5 business days, I didn't receive a conformation on it or a tracking number. I knew something was wrong than, I need my money back or my product what I ordered needs to be shipped to me ASAP.
I placed an order for 2 skirts on 8/4 2015. Money was taken out of my account that day for the purchase. As of today 9/28 - I have STILL never received my order. After numerous emails to the company, I'm being told to "be patient", and that due to "festivals/holidays/remote locations" (of which there weren't ANY festivals, ANY holidays, and I live in a large city in Los Angeles) - I was told to wait until October 3rd - and only after that time would the package be determined as lost. I want a FULL refund! Do NOT order from this company!
Dear Jana B.
We are so grateful for this feedback. It means a lot to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind sending us your Valid Order Number or Ticket Number?
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress I saw. My money was quickly taken from my account. Says 3-5days to process, not ship but process. It's 2 weeks later and still nothing about about order has shipped or anything. I forgot my password for accountm clicked forgot password and was suppose to get a link to reset password and never received it or anything about my order. So now I am not convinced this store is legit. I have not been able to reach anyone so I still have no answers. Will not be ordering anything else and will be posting on facebook to all friends and family, as well all groups I belong to... think thats about 100k people combined that will tell all their friends and family. You get the pucture.
I brought 3 sweaters, apparently not expensive, around 30$ US (10$ each)... plus another 25$ shipping and surprise, when arrived by DHL from China that asked me another 23$ import tax.
Dear John,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered almost $300 worth of product around the first week of December. I still have not received over half of it. I have been going back and forth with them for 2 months. They finally told me last week that my items were lost by the shipping company and I would have to purchase them again if I still wanted them. VERY DISHONEST COMPANY. DO NOT BUT ANYTHING FROM THEM.
Dear Jessica,
Thank you for your letting us know your situation.We wish to apologize for this inconvenience.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance.
Sammydress Customer Service
http://www.sammydress.com/
Bouth two tshirt xxl, can not even put my arm in the sleeve, I had a lot of thing to order but I change my mind, lucky I bouth those sample before ordering the rest,, for me never again, but I think they make there living with those sample we do all order from theme, stay away!
Dear mike,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
As for the size issue.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is a great online shop. They have many things to be choose. Dresses are very cute! And if you have problems befor or after a puchase thay are always helpful and they will answer your questions very fastly. Best things to buy are in the jewelry section: free shipping and the products are ecsactly like they are in the pictures. So let's give it a try and visit their site ;)
I ordered an item on December 2 and I paid extra for expidited shipping and still haven't recieved my item. It is now December 17th and I still haven't gotten it. All I want is my damn jacket. I defintly would not recommend this website to my worst enemy, I just want my $#*!ing jacket!
Dear Jessica,
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
M************** is my order number and i was very satisfied with the www.sammydress.com companys quick and swift delivery off my order. I have no complaints and i am a happy first time online shopper. The parcel came in exactly 10 days and i was satisfied with the frequent emails as to the tracking of my parcel. The support service gave me personal yet professional services in the queries i had during payment. I have definately built good trust with this company and look foward in making more purchases. I am also deeply grateful that they managed to deliver my order without any delays and problems. Above all i was over joyed with the quality of my purchase and love the hair so much. All fashionistas must get to this website asap!
Hi,
I bought a total of almost $ 100 on-site
Reached in the period specified in detail
In fact, a great location and I see that he has a bright future in this area
It will compete with the giants in this area
I liked the site
Technical support in the response speed
And also the prices low Compared to other sites
The quality of the goods
Also Offers Wonderful
Discovered the site by yourself
I wish you a lovely day,
SAMMY DRESS HAS THE MOST AFFORDABLE CLOTHES AND THEY ARE A GOOD QUALITY FOR THE PRICE. WHENEVER I HAVE QUESTIONS OR CONCERNS THEY ALWAYS RESPOND BACK VERY QUICKLY. LOVE THIS SITE. I LITERALLY SHOP FROM THE SITE AT LEAST ONCE A WEEK.
Was very pleased with the Black jacket I bought from you. The cost was perfect, and the quality is what I expected. I only wish I had ordered the jacket MONTHS earlier- I totally understand that coming from China, it is to be expected to take more time, so when I ORDER again ( I WILL!) that I will allow for plenty of time to receive my items in the future. ( definitely OVER 30 days.) TY for all of your responses when I asked, concerning the mailing, the item(s) and the needs I had. You were always good to respond in a timely fashion. I am IMPRESSED with my jacket! And I also bought a maxi skirt- it is PERFECT! Again, sizes run small, so get 1-2 sizes up from your normal size (ex: USA sizes.) A GREAT PLACE to buy from!
First off the shipping is slow and you have to decode the tracking info as it does not tell you how to check your tracking info, Second the size chart is WRONG! I know what Size I am and all my cloths are however you have to add on at lest 2 sizes larger then you just to get your size! BUYER BEWARE! Website also does not say that all items are shipping from china and trying to contact them GOOD LUCK!
Dear Shane R.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
If we did wrong, we would be fullyresponsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a top, XL, they sent a small, and was very "cheesy" fabric. When I contacted them about the wrong size, they said they would send another XL, but it never came, so I contacted them again, they said they would send another, but it never came. I truly beiieve this is a SCAM.
Dear Mary，
Thank you for taking your time to write your review. We really appreciate the feedback.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
So as you can see from the thread Sammy Dress has written to say they will solve the problem.Up to today the products I purchased off Sammy Dress have never been received and NONE of the money paid has ever been refunded.
We are in 2018 and I will continue updates on this every year until it is solved.
SAMMY DRESS IS A SCAM!
Dear Tricia,
We are sorry for the inconvenience caused.
As the order has been a long time, the order has been removed from our date base and we cannot find it in the system.
To better solve this issue, could you please kindly tell us your email address so that we can better investigate the issue efficiently.
Please rest assured that once we receive your information, we will offer you the solution in time.
Sammydress Customer Service Agent
UPDATE:
THREE YEARS AFTER i SPENT CLOSE TO US $200 ON THEIR SITESammy dress continues to say that they are resolving the issue and would refund me but has never done so. BUNCH OF THIEVES.
I was at a FB FOCUA GROUP in London and encountered another lady who was also scammed by SAMMYDRESS. She spent over US600.00 and got absoloutely nothing. She spent days calling their phone which they never answered.
Here is the lates correspondence they sent to my sitejabberinbox:
You disgusting thieves - I will continue to blog you until I receive my US$177.84 I spent on your bogus site and received no goods!
Sammydress h. Wrote: -------------------------
Tricia T. Wrote: -------------------------
No there has been no solution. I have received neither product nor refund. I want my money back (US$166.54) of order number M1311260310297659.
Thank you.
Sammydress h. Wrote: -------------------------
Dear Tricia,
Thank you for your recent message.
We apologize for the late reply.
Have you received the solution for your issue?
If you have any further question, please feel free to contact with us at http://support.sammydress.com/?lang=en
We will try our best for best service.
Thank you for your patience and understanding.
Best Regards
Sammydress Customer Service
Tricia T. Wrote: -------------------------
I spent US$166.54 and I expect to have a full refund of my money. I have also reported you to 'scambook' and will proceed with the investigation from their if my refund is not resolved via this route. My email address is triciatrotman@msn.com and my order number is M1311260310297659.
The only resolution I will accept is a full refund of my money or I will continue to report your company as I see many other people have done as well. Sammydress is gaining a bad name and son everyone will know not to buy from sammydress because of your poor business practices.
Dear Tricia T.
To better solve your issue, we emailed you in detail, please kindly check your email and reply.
Kind regards,
Sammydress.com
Below has been my correspondence with Sammydress for items I purchased on their site since 2013. To date (4/6/15) I have never received any product or my money back. I spent $US166.54. At first they kept telling that my items were shipped and to wait to receive them. Well its been 2 years and counting. I don't know what kind of mail service they have in China but I am pretty sure this is a scam. It seems they give random people gifts of clothing to post good reviews for them when in reality they are scammers. Customers BEWARE. Here is my most recent interaction with them concerning this two year old refund issue taht only received a response after I posted my review on here:
Ticket: AT547681327
Post by: Admin(Josslyn)
Order Number: M1311260310297659
Subject: Urgent notification and refund for your order M1311260310297659 from Sammydress
Message: Dear Valued Customer
How are you? We hope you are well.
Thanks so much for placing order with Sammydress.
Sorry to disturb you.
We regret any inconvenience or frustration that your experience has caused you.
We got your reviews on the website there are some issues with your order.
Please accept our apologies for any inconvenience caused.
For the inconvenience, we are willing to apply for refund for extra compensation firstly, is it acceptable?
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Sammydress Customer Service
Ticket Status: Processing
MY RESPONSE
Please send my refund. I have paid for product that I have never received never from your company. Let me know when this refund will be sent and the full amount.
Thank you.
SAMMYDRESS RESPONSE
Sammydress Customer Support At: 06/03/2015 06:26:44 PM
Dear Tricia,
Thanks a lot for your reply.
We refunded you 87.48 USD on 2013-12-13 17:10:42, please kindly contact your credit card bank to confirm the refund record.
For the package you havennot got, the three items are
Leopard Print Design Pumps For Women YK2667306 18.40 USD
Leopard Slimming Leggings YJ0153301 4.94 USD
Leopard Print Design Pumps For Women YK2667312 18.40 USD
So the money we need refund you is 41.74 USD
Please kindly confirm your refund, so we can process it.
Sincerely,
Josslyn
MY RESPONSE
Tricia Trotman-Maraj At: 06/04/2015 02:54:16 AM
Dear Josslyn,
It seems that Sammy Dress takes pleasure in this scam that you are running. In the civilized Western world if you offer a product to a customer, charge their credit card for it and do not provided them with that product or service and keep their money it is considered a crime. It can be called theft, larceny whatever. To further add insult to this crime you continue to respond to the customer in such a way that you fall short on repaying what is owed to that customer time and time again - that is POOR CUSTOMER SERVICE. I demand my full refund that I paid to Sammy Dress. I did not pay Sammy Dress 41.74 but US$166.54 and I expect to recover every cent of my money. You provided no product, no mail service but just pictures and your claim that you paid for shipping of products which could be imaginary as far as I am concerned. You continue to claim that you issued a refund of 87.48 which can easily be verified. If that is accepted as truth then it means you still owe me 87.48 and not 41.74. I made this purchase from SammyDress since 2013 and we are now in 2015 and your company still wont do the correct thing. I will continue to blog your bad service until I am recompensed.
I'm reading other people's review and yikes! I feel bad for there horrible experience. I am lucky enough to not have any terrible experience and (knock on wood) I plan on never having any. Whenever I purchase an Item I make sure to buy the tracking and insurance. With the tracking I use USPS.com & http://track-chinapost.com/startems.phpto to track my item and it's accurate.
Whenever I have a question about an Item they always get back to me. I am literally on this site any chance I get. I look at everything and wow I want to buy the whole thing!
The prices are cheap and I've gotten great quality for it. The shipping is added and I've always hate paying for shipping! I always try to look for Promocodes to try to eliminate the total cost and make it as low as possible.
I've gotten my items in a reasonable time. After all they are coming from China. I've brought 3 items and I plan on buying more and more.
After receiving my orders, I realize they lie about sizes and quality. I have tried to do refunds and they never got back to me. I am 100% telling the truth. There site, "customer service", quality of clothing is a freaking JOKE.
NEVER NEVER NEVER BUY ANYTHING FROM THESE PEOPLE.
I HOPE THIS HELPS!
Dear Tracy，
First, I want to offer my sincerest apologies to you for the issue.
As for the size and quality issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
I bought a ring from SammyDress 2 weeks ago and it got here the 20th of Jan.
The ring came in the perfect size and it wasn't damaged or anything. It came inside a bubble wrap package with the ring inside a little ziploc bag. The day I purchased this I got an email of how my package looked like and all the details i needed to keep track of it. For a first time shopper i loved the fact that i could see my package ready to go! Everything was perfect i had no problems with the ring or the packaging being sent to me! :)
I am absolutely blown away by all of the negative reviews for SammyDress. I've yet to have a negative experience with them or their products. They have provided me with prompt and very courteous customer service. The products I ordered were all of good quality materials and craftsmanship. And it all came in so much faster than any negative review led me to believe.
SammyDress always returned my inquiries within the 24 hour time frame, they answered all my questions and never left me hanging. They processed my order within a three day time frame and I had it in my hands within two weeks and that was including ordering during Golden Week! Now onto the quality of my ordered items. Everything was nice, there were no loose threads, no sewn shut button holes, no shoddy materials, and everything fit as it was supposed to by their sizing charts. And everything looked like the picture on the website! I got a few shirts, some leggings, jewelry and a purse. The jewelry was nice, and the purse was so cool my mom has asked me to order her one too with my next order. I have absolutely nothing negative to say about SammyDress and am looking forward to my next transaction with them! "
Great customer service, great prices, amazing fast shipping time! It only took about 1.5 weeks for my package to arrive to me! Great quality too. A+ site, will definitely buy from this site again!
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have solved all the issues for you, please kindly check your account about this.