Hello,
Customer Service took the time to resolve an issue and my credit card has been credited. I'll definitely place an order at a later date.
Thank you so much,
Rochel
I haven't ordered anything from SammyDress, but am constantly pestered by their ads. Clicking on one shows you that it's certainly not a normal online shopping experience, but that doesn't necessarily condemn them.
What stood out recently was a specific product the advertisement was baiting me with: MENS MARVEL LONG SLEEVE T-SHIRTS, apparently part of their "Hot Sale"collection.
The shirt being shown? Sure, it looks cool. Especially the SUPERMAN (!) crest on the chest. Americans sure love our Superman, it's just a shame he hasn't been featured in any of the MANY Marvel Cinematic Universe movies to date. Oh... wait...
If you don't get what I'm saying, it's that SUPERMAN IS FROM DC COMICS, not Marvel, ERGO this merchandise (I'm sure like a lot on the site) is CRAP.
Dear Henry,
Thank you for your feedback.
About the issue you have raised, we need to verify it at first.
Please rest assured that we would keep improving our service.
Please feel free to contact us if necessary.
Thank you.
Sammydress Customer Service
http://www.sammydress.com/
Ive never had any issues with Sammydress. If I had something to contact Customer Service about, it was handled in a timely fashion.
All items that arrived were as described. Very happy customer!
Items arrive within a week or two. Cheap shipping costs and the clothes are a bargain! Always check their size chart properly before buying. Would recomment this site.
Sammydress is the ideal place to be shopping when u need something you have been dreaming of. I live my order and it fits great will continue to shop there.
I ordered back in June. All merchandise too small. Received email that they would refund my money. No refund after 2 months. Buyer beware!
Order # MM**************
Unable to reach anyone!
Dear Mary L.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We already emailed you twice in details, have you checked your junk emails or spams?
Awaiting for your reply!
Have a nice day!
Kind regards
Sammydress Customer Service
Sammy Dress sent my order in a timely manner and the shippment was intact. Definitely ordering from them again. I get tons of compliments on my purchases.
Still no contact back...
PLEASE DO NOT ORDER FROM SAMMY DRESS... THEY ARE AWFUL... ABSOLUTELY FRAUD... THEY JUST WANT YOUR MONEY... MAKE REPORTS TO THE BETTER BUSINESS BUREAU... HOPEFULLY THEY WILL GET SHUT DOWN... Raeleen
Dear Raeleen,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.We always reply messages within 24 hours.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Would you indicate the issue please?
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
It is an amazing site!
Lots of different products in special prices. There are always sales and quick shipping!
I just LOVE IT!
Kisses from Greece
Aretousa
Pure scammers never received my €130 order no reply from emails couldn't even get on chat no such number when u yet to ring
My sis is lawyer and this site is already under massive investigation and will soon be closed down stay well away peers there FRAUDSTERS
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Order number: MM**************, I ordered a few clothes on the 25/11/2013 20:38:14 PM and paid it with expedited shipping which says will arrive in 3-5 or 7 days... this is frustrating because i paid extra money for the ships and currently it's still processing. I even contacted the customer service and send them an email but no respond... PLEASE REPLY ME ASAP! THANK YOU.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you en email, please kindly check your email, and we will solve all the issues for you soon.
My first order with SammyDress was excellent. The clothes are nicely made and fit well. True to size and very affordable. Awesome customer service. I would recommend.
As always love the products, good quality, reliability, great support. A certain indication for shopping. I will always by with SammyDress.My favorite shop on China.
It takes a while to ship but its cheap cost for a fairly high quality product. Plus the S points and rewards are really nice. I enjoy using sammydress.
DONT WASTE YOUR MONEY. I ORDERED A SINGLE PAIR OF BOYS JOGGERS AND HAVENT RECEIVED THEM. IT IS NOW SEPT. 10 ORDER WAS PLACED AND PAID FOR AUG. 3 ahhh YEA! YOU DESERVE A SLOW DEATH FOR ROBBING PPL #go$#*!yourself
Dear Daniel J.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
All customer feedback is vital for us, whether good or bad, so we are grateful to learn about this customer's experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Ordered a men's denim shirt about 2 months ago. NEVER RECEIVED. They will email you 5 times "Please wait another 45 days" WHAT? I order from overseas all the time - no worries! This is a total joke. After PAYPAL takes control, they (Sammy Dress) stupidly ask you to "please close the case and we will deliver your items" Don't fall for it! They have MANY ads on Facebook and they are liars. Read up on this company before placing ANY orders. Also TOTAL SHAME on Facebook to continue to advertise these creeps out the ASSSSS. BUYER BEWARE! Read all reviews on line 1st... it will SCARE YOU! Stay away please...
Dear Michael,
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I find this $#*! through an advertisement on Facebook. Great price, clothes looked great so i ordered. That was a month ago. I still haven't received any package, email, phone call, nothing. I tried to contact customer service but the lines are ALWAYS BUSY NO MATTER WHAT TIME YOU CALL, and the Cussler service Email link doesn't work. I have been ripped off and I'm warning anyone and everyone DO NOT OFFER FROM THESE PEOPLE! THIS SITE IS BOGUS!
Dear Sha,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please send us your order number and your exact problems so that we can check it for you?
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
"I was so happy to purchase from sammydress.com because there was a wide selection of beautiful jewelry and clothes that suited my style. Great service, amazing product at a reasonable price! A+!"
Amazing prices, huge variety of good quality products, relatively fast shipping and great customer service. I would recommend SammyDress to anyone and everyone!
I ordered 3 shirts on!-11-15. Two shirts arrived about 5 weeks later. Very Poor Quality and size large fit my 9 year old grand daughter. I have not recived other shirt, no explanation on why it has not arrived. DO NOT ORDER FROM THIS SITE IF YOU ARE EXPECTING GOOD QUALITY CLOTHES< GOOD CUSTOMER SERVICE, OR ANY OTHER PROBLEMS YOU HAVE WITH ORDER> ITS IMPOSSIBLE TO CONTACT THEM AFTER THEY GET YOUR MONEY>
Dear Linda,
Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation.
Your order should be shipped out separately. You can tell us your order number, we will check again, please don’t worry.
For the items you received but not satisfied, we will check the details and give you a better solution once the problem is confirmed.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rochel，
Thank your very much for your recent message.
Glad to know that this issue has been resolved.
If your there is anything we can do for you, please keep in touch with us and we would try our best to assist you.
Please rest assured that we would continue improving our service.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/